We experienced Sophisticated Willy Wonka and The Chocolate Factory vibes...Thanks to Andy. Going to a candy store is supposed to be delectable, delightful, delicious and dandy which Andy provided. We had the most memorable genuine experience we ever had at a See's candy. We learned about the different flavors and textures about the chocolates. Which allow us to be satisfied with our decisions. The samples also help with our satisfactory choosing. read more

Hello See's Candies Team, I wanted to also document another disappointing experience I recently had with the Sherman Oaks location regarding a DoorDash order. I was trying to order the California Milk Brittle (milk chocolate version), but I could not find the option on DoorDash. I called the store politely asking whether they could simply substitute or replace the item with the half-pound bag. The employee initially told me they could probably do it but needed manager approval. Then she said the manager was unavailable for 30 minutes to an hour because she was in a meeting. Right after that, she changed the story and suddenly said the manager would not be available until tomorrow. I explained that I was only asking if they could do a simple courtesy replacement or substitution, but the tone throughout the call felt dismissive and unnecessarily rude. As someone who has been a loyal customer and specifically loves the California Milk Brittle, these repeated negative interactions with the Sherman Oaks location have been very disappointing. read more

I've been here a dozen times, but I felt compelled to write a review today because of how they handled the chaos. It was a Friday afternoon, school had just let out, and the mall was absolutely packed. I'd promised my little one a sweet treat, so we braved the crowds at See's, and I was so appreciative of the kindness shown to both of us. Misha was incredibly helpful and patient, letting my little guy take his time picking out a special treat. I obviously couldn't resist and had to grab a few for myself, too! Even though Andy was busy with other customers, he still made an effort to stop, say hi, and give my son a high five. You can go anywhere in the mall to find something sweet, but it makes such a difference to be around sweet people, too. This team really goes above and beyond. read more

This See's Candies location is located on the first floor of the mall. There is a small stand located outside of the store. This is great option because sometimes store gets really busy. It is a quick stop to check and buy candies. For service, I would say employees are nice and friendly. They greet customers as they walk in and offer free samples which is a great gesture. See's Candies is always great option to stop when planning to buy gifts because who doesn't like chocolate. lol They have a variety of chocolates to choose from. Deepening on the occasion and season they also have seasonal options. read more

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I love visiting the See's Candies at the Westfield Fashion Square in Sherman Oaks! ANDY is the best and he's the nicest, most friendly and helpful person I've ever met! Also his co-worker Eddie and manager Mila are absolute rockstars and provide the best customer service every single time. They are always so welcoming, friendly, and sweet. They truly make every visit a wonderful experience. 5 stars for the excellent customer service and delicious chocolates and I highly recommend stopping by this location! read more

This See's store in Sherman Oaks should be the example of what customer service should be everywhere! I have been coming to this store for years and I have to say it's mainly because of Mila! She is always so welcoming and kind! With all the people she takes care of in between my visits, she always remembers my favorite chocolate! I had a big order recently and she had it ready for me way before I expected it! I am always so grateful to her and those employees that work alongside her! Thanks again Mila and see you soon! read more

Stopped by See's with my daughter today and Andy took such good care of us. He was so kind and patient with her, and made the whole visit fun. Perfect service! thank you, Andy!! read more

See's Candies - Here's a short, warm review you could post: Yummy - Candy Stores Near Me - Sherman Oaks, California

Andy is the only reason to go to Sees Candy in Sherman Oaks. Sure the chocolate is amazing and the prices are reasonable, but Andy is so funny and courteous. His knowledge of the company product is outstanding and I often buy more than expected when I visit. And I loved the new store decor. Thanks for being a smart company by hiring Andy. read more

Andy and Frank are very welcoming and know the definition of customer service! They are very friendly and helpful! They are sincere people!!! For an amazing experience and honest people go visit the guys at See's Candies!!! read more

Had a great experience with Eddie. He was very cordial and professional and offered a few free samples. Was a pleasure dealing with him and would return based on his courtesy and consideration. read more

Mila and Andy are absolutely warm hearted individuals who it's always a pleasure to see both or anybody in that establishment! Always thankful for the conversations we have sees candy. Feels like a family everybody's customer service is always with a sense of urgency while making you feel right at home thank you to everybody and every seas vocation, but especially this one! And if you guys are ever in the area, just know that you're in good hands ‍ always clean and the candy/food IS ADDICTIVE read more

My family and I just had the most incredible experience at this See's Candies location. The moment we walked in, two female staff members greeted us with warm smiles and immediately helped me find exactly what I was looking for. They were polite, professional, and highly efficient. Shortly after, the manager (?), Eddie, came out to greet us and offered us some delicious samples. He was incredibly friendly, professional, and went above and beyond to make us feel welcome. Eddie truly turned a simple shopping trip into a memorable family event! His high standards, knowledge, and deep passion for the products were obvious. Thanks to his fantastic recommendations, we found everything we wanted and left with huge smiles on our faces. This store has officially earned our loyalty from here on out. Thank you, Eddie and team! read more

This is the best store! Such a kind staff, friendly, and makes you want to visit just for candy! This staff does an excellent job with customers! I appreciate the consistency and great service of this store. read more

Conveniently located inside the Sherman Oaks Westfield Mall next to Starbucks. The staff is very friendly and helpful. Always stacking the shelves and tidying up. They have gift boxes for all occasions as well as individual chocolates for purchase. Can't find what you are looking for? Ask one of the employees for help. I went in specifically for the Caramel Scotchies and the girl behind the counter found them for me. Yum!!!! She also gave me a free sample of my choice. *Plenty of free parking outside in the mall parking lot. *They have EV chargers - fyi they don't always work read more

See's Candies - Entrance inside the Sherman Oaks Westfield Mall - Candy Stores Near Me - Sherman Oaks, California

My wife wanted to stop by See's Candies today while we were inside Westfield Sherman Oaks mall. This See's Candies is on the 1st floor close to the mall entrance. This store isn't that big but it's perfectly fine for them. They have some stand outside of the store as well. My wife wanted to look at their chocolate box to give out for Christmas. We saw some nice ones and they also have some chocolate on display so you can also select your own chocolate as well. read more

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Really great customer service from Andy at this store, a reminder why See's Candies is the best, will definitely be coming back to this location in the future (: read more

This location is inside the Westfield Fashion Square Mall. It's on the first level just inside the main entrance. The staff here is friendly and helpful. And the line moves quickly. And they give free samples! See's Candies is a specialty candy shop and they're always a treat. And the prices are very reasonable. Great for gifts or a special occasion. Definitely recommend stopping here if you're visiting the mall, and it isn't too inconvenient if you want to make a special stop. The parking at the mall is free, and it's easiest to enter the structure from Hayvenhurst. Don't recommend entering from Riverside or Woodman. Not a lot to say. read more

I was in the store and was offered a sample. I took the sample home because I did not feel like eating it at the moment. I took a bite into the candy, and noticed something moving inside the other half. It was some sort of larva. I immediately spit out the piece that was in my mouth and threw the rest of it away. I called the store, but they were rather dismissive about it. Now I am left to wonder how many times I've eaten their candy before, and there was something in it that shouldn't be there. read more

Fantastic customer service by Mila ...overtime is go in she's always welcoming and helpful

Zach and the team are awesome! Thanks for the rec! My gf loved the dark chocolate with caramel and peanuts.

Yesterday, I had an amazing experience at See's Candies in Sherman Oaks. From the moment I walked in, the customer service was top-notch. Especially Mila, she was incredible she is so welcoming and attentive as well as Andy he was amazing with his friendly and cheerful attitude. There were also two wonderful young ladies working, the one at the cart was very helpful and polite. Overall, the team really made my visit special. read more

The BEST See's Candies visit! When I buy chocolate for myself or loved ones - which is often, I usually buy See's - the quality is always so good and I don't get headaches (from the chocolate), but today IT WAS THE SERVICE that had us floating on cloud nine! ANDY N., I believe he's the store manager, he was just out of this world. So patient as I chose my pieces ( I do custom boxes because I like dark chocolate, but not the preselected boxes). He let me try whatever I needed to and he was very knowledgeable. He's very generous, funny and nice. What a guy. So, I think from now on when I go get my chocolate, I will call first and make sure he's there - he's that good and it's worth having him be on the other side of the counter!!! Well done Sees! read more

Let me start my review by saying that I am NOT really a chocolate type of a person. I do like sweets a lot, but not chocolate. See's Candies is my go to candy store whenever I am at the mall and have sweet tooth. I so enjoy all of their varieties. Especially their dark chocolate with walnuts in them and couple other ones like their mocha flavor is so yummy. Love them!! Store is fully stocked, clean, bright and very welcoming. Customer service is good, but the ladies are a bit curt, dry and rigid. I always feel like I am being rushed. I was at the mall on the 24-th of this month and Lizette M helped me out by choosing 8 pieces of chocolate and nicely put them in a box. Thank you Lizette. I am not going to duck a star for that, but it would be nice to see them smile when they are serving their customers. I have noticed this every time that I go into this lovely candy store. Smile takes you a long way and makes your day!:-)) Will be back whenever I am craving See's and have a sweet tooth!! read more

Delightful place always fully stocked with kind employees and worth the money. I don't even waste calories on chocolate that isnt Sees anymore. read more

I haven't updated See's in a minute and well, it's almost Valentine's Day so it's perfect timing! We love this See's year round, this is our home store and we are so thankful the mall is open again so we can enjoy these sweet treats. I stop in a couple times a month, most recently to pick up a special little treat for our neighborhood crossing guard. We love him so much and I wanted to get him a little something to go along with his thank you card. I selected the foil wrapped footballs. Although my son is a big kid now, ok he's an adult but my kid still- he really likes the peanut butter patties. I always order a cup or two of these for him and often purchase the foil wrapped seasonal milk chocolates for him, hearts, turkeys, Santa etc. The sour candies are also a hit with my family. My mom and my son both really dig sour candy, and See's makes great selections of these throughout the year. See's is our go to chocolate shop. Godiva is nice, Ethel M is in CA now and has some great choices, John Kelley is yummm- but See's has so many solid pieces that are tasty they take the cake when I think of building special boxes or even pre packaged. I'm fortunate enough to have one grandma left to buy See's for and although she probably doesn't need a lot of sugar she loves the nuts and chews one pound box. My favs are: scotchmallow, dark peanut butter heart (new and so perf ratio of pb to chocolate!), cashew brittle, scotch kiss, milk butter chew, strawberry heart shaped truffles and the English toffee at Christmas time is to die for! But you'll need to wait until December for that. They really need it year round. Friendly staff, yummy samples, great gifts for year round or when you're craving a sweet treat. read more

I haven't bought See's candy in years! So when i passed by this store I decided it would make a perfect gift for my inlaws who recently moved into an assisted living facility. The store was immaculate, bright and well stocked. The lady working behind the counter was friendly and wrapped my selection with a traditional holiday See's bow. She gifted me a yummy bordeaux chocolate. Rang me up and sent me on my way lickety split. My inlaws enjoyed the chocolates and i got brownie points for thinking of them :) read more

See's Candies - Candy Stores Near Me - Sherman Oaks, California

Got such amazing service from Andy and Becca at fashion square. Becca was top tier customer service, I could not believe how fast she helped me. Andy was the first to greet me and offered me a sample based on what I typically like. I was in n out with more than I intended to get! read more

Today I walked in to see Candy and I met this amazing person. She was the store manager, and she treat me like a family very nice very respectful and very kind hearted woman. I love shopping there only because of her. I pretty much bought all the items she referred to me her name was. Mila and team read more

Spend $30/month for 3 months, and get $20 with their loyalty program! I went here to buy gifts for someone, and was surprised at how large their selection is. It's very convenient, innovative, and the staff is very helpful. I'd go here again, for sure. read more

I went with my husband during the post-holiday slowness and was helped by Frank. I've been a returning customer for years, especially at this location at the mall because it's right by my house. However, Frank was really dismissive and weird with me. When I asked him for help and advice, he almost seemed bothered and annoyed, having to take time out of his day to help me. I felt a little ignored and the other gentleman there, Zach I think, just looked on like it was okay the way I was being treated. Like this was normal and tolerated behavior and didn't do anything to fix my experience. WORDS TO THE WISE: If you see Zach or Frank working TURN AWAY and come back when someone better can help you!!! read more

I just stopped in to do some Christmas shopping for my family. It was a Friday, and since this location is in the mall, the traffic was very busy. It was so packed with other people that there was hardly any space to look around. Despite that, the customer service was excellent and I felt so well taken care of. They were very accommodating and considerate, even asking my preferences for my free sample and finding me the most delicious piece! You could tell the sales associates were very knowledgeable about the chocolates and candies. They had great recommendations (and even helped me choose some lollipops and little treats for stocking stuffers that I wouldn't have thought of on my own), and at the very end, quickly gift wrapped everything so beautifully to perfection even though it was so many boxes! Thank you in particular to Mila, Zach, Monse, and Shelby! :) I will be returning. read more

See's Candies - Candy Stores Near Me - Sherman Oaks, California

It's pleasure store to enter . When you enter any see's store you will notice how clean and spotless place and tidy, Employee will welcomed Me and noticed me as soon as I entered the store with confidential tunes and happy sound all of them have uniform super white and clean , And they ready to help you and explain what the flavors don't shy to ask sample to taste it . They have box sizes for all occasions , My favorite English toffee bars , and see's lollipops butter scotch and all ASSORTED LOLLYPOPS yummy They have %91 good reviews . Stores easy to find in any big malls . Glendale, burbank ,Sherman oaks and century's mall . So the parking available no problem And they offer gift cards and gift wrapping too read more

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I am a chocolate person. But I'm very picky about my chocolate. I love See's Candies but I have to say the Sherman Oaks See's has my heart. If I want chocolate I will wait till I'm going to be in the area to stop by the See's Candies in Sherman Oaks. The entire staff are warm, welcoming, they tend to customers quickly, I've never had to wait more than a few minutes - and that's in busy seasons like the current holiday season. I was just moved to share how wonderful I think this store is today after stopping for some A++++ chocolate! read more

Thank you to Stephen V. for being so nice. Also adorable. Pineapple truffle! He's my candy crush! read more

Lety SPECIFICALLY is amazing! Came in here not really wanting to buy much but she was so sweet and helpful it made me want to buy stuff. Honestly, I feel like I'm always gonna stop in to make sure lety is there before I buy something! 10/10 great experience here read more

See's Candies - My sweets! - Candy Stores Near Me - Sherman Oaks, California

Small shop in the mall with great selection of sweets, seasonal offerings, clean, great service.

It was a pleasure visiting the store today at Sherman oaks mall. Andy makes the visit at the store, a sweet lovely visit and I had great experience. A remarkable experience. I am addicted to See's candy, and I love when the store representative is making my visit sweet and nice, and Andy is much more than a chocolate seller. Andy's meticulous attention to detail, and expertise in selecting the perfect treats made a significant difference. The fact that he took the time to comprehend my preferences and tailored his recommendations accordingly is truly praiseworthy. It's clear that Andy exemplifies exceptional customer service,. His graciousness, smile, and willingness to explain the various options further enhanced the store's warm atmosphere.; experiences like these make me want to come back and to get service by Andy again . Thank you Andy and See's Candies for providing exemplary service. It's great when businesses deliver exceptional customer service, thereby elevating the overall experience. read more

I love coming to this sees location, the staff is so amazing and provide excellent customer service. Mila the store manager provides great customer service and is so patient when I have to decide on which selections to buy. This is my happy place, every time I need a pick me up I sure do get my fix here. read more

See's Candies - Chocolate selection - Candy Stores Near Me - Sherman Oaks, California

This location is phenomenal! I got everything I wanted and was informed about so many different chocolates. Rebecca was the one who helped me out. She was so knowledgeable about all the sweets at See's. Her upbeat attitude and thoughtful answers for all the questions I had to ask her. If you are going to See's be sure to look for Rebecca to help you out! read more

Amazing team who is always helpful and shows the best selection of sweets... I have always enjoyed the energy when I come and shop.