I found their items really cute and unique, which makes this even more disappointing…read more Unfortunately, the staff was very rude and unwelcoming during my visit. One of the women working there made us especially uncomfortable--she kept following us around and watching us as if we were stealing. There was no smile, no greeting, and overall just a very unfriendly atmosphere. When I mentioned at the end that a more welcoming attitude toward customers would go a long way, she seemed completely indifferent. Update: The experience got worse--the staff didn't even bother to properly wrap a candle, and by the time I got home, it was already broken. After reading other reviews on Yelp, I realized this doesn't seem like a one-off situation. Many others have had similar experiences, which makes it seem like this kind of unwelcoming behavior is a pattern.

I rarely write reviews anymore unless a business warrants one through exceptional service or the…read morepolar opposite of that. Folio falls in the latter category. We live in the neighborhood and love supporting our local businesses, but the few times I have been in this store left me wondering why I even try supporting a business that clearly doesn't want me shopping there. Today was the last time I will ever step foot in this store again. No greeting, just a hand reaching for the merchandise I was trying to buy. No thank you, either. Seriously, why have a shop if you can't be bothered offering any kind of basic customer service? People wonder why brick and mortar stores are dying...well, this is the reason.

LOVE this shop!! I passed but it a few times since moving to Marin a few months ago, and it caught…read moremy eye. The other day when I was lunching at Everest Curry House (amazing Nepalese food!!), I decided this is the day I need to go check out Sustainable Exchange. This store is all the good feels. Many natural materials and fabrics, beautiful artisan style soaps sans heavy perfumes or dyes, scrubby brushes for your dishes, face, and body, and just a plethora of great things for your home, or as gifts. I bought two long handled brushes for body scrubbing, some incense, a mushroom cocoa packet, and a face scrubber. And, the gentleman working (maybe the owner?) was so friendly and personable. Will definitely be frequenting this shop!

I was so heartbroken to hear that Solstice Mercantile in Fairfax, my favorite zero waste store, had…read moreclosed :( but Sustainable Exchange is a great solution in its stead. I love that they carry Griffin Remedy products. An all-organic SF-founded company that makes beautiful bath products to fill all my glass jars? Awesome. Their formulations are simply the best. Sustainable Exchange also has an excellent selection of zero waste cleaning tools and an array of cute gifts and local artisanal items. Browsing is like a little adventure because there are so many things to see arranged all over the store. Do you need lip balm? Food? Kaftans? Coconut fibre sponges? Flouride-free toothpaste? Dish soap? Chocolate? Bar soap? Honey? Marin themed things? Essential oils? Honestly if you need something random, it's worth checking to see whether Sustainable Exchange carries the zero waste organic version of it!

This place is the reason for living there's a calm effect and serenity to it when you walk in…read more Nobody knows how to say the lady's name so I'm just going to say mz Lady N. She can tell you her name 20 times and you still will not remember her name. Family owned and multitude of different varieties of items. education and what's going on with the items that are for sale and vendors can come in as well to do consignments so there's a large vast amount of a lot of different items. Lady N does restringing for jewelry bracelets necklaces as well tennis racket restringing. I got a couple of necklaces done that I haven't been able to where cuz they were broken. Now I got a bring her some more to do.

The owners of this shop go above and beyond for their customers. I've truly never known a shop like…read morethis one, and I have so much gratitude. We came in to this shop some months ago looking for a very specific incense, which is difficult (if not impossible) to find here in the US. The shop owner said she would be travelling to Nepal in a few months and would look for this particular incense at the grand market (she indicated that every kind of incense could be found there). I left my phone number with her and, quite frankly, did not expect to hear back. I WAS SO WRONG! She called me back exactly as she had promised upon returning to the US to let me know that she found the incense and had 10 boxes set aside for me. I was so blown away that she remembered and thought to call me. Of course, I bought all her stock in this incense because who knows when we would ever find it again! In case you're wondering, the incense is called Aparajita. It is the scent that the Beatles burned during their recording sessions beginning with the Revolver album. And, no, I don't believe they have any left, because we cleaned them out. :) LOL Also, I learned that in some cases the FDA won't sign off on some imports due to ingredients that have not been approved. I can only speculate why this incense is so hard to find here, but I do wonder if it has something to do with that. Regardless, as Beatles fans and as we carefully attempt to recreate "the vibe" of that recording sesh, we are eternally grateful that this shop assisted us with this search. A million thank yous!!!

Being on my own recently, I was not familar with hardware purchases. On my last two visits at the…read moreSan Rafael location I was assisted by Thomas Sousa. Thomas spent as much time with me as I needed. He didn't make me feel rushed and answered all my questions with a smile and went out of his way to assist me with my needs. Great service and friendly staff. What a breath of fresh air to have customer service back!

Visited last Sunday to buy flap valves for the most standard Kohler toilets. Bought their higher…read moreend "universal" flaps, 2 of them for around $30. Each leaks 4 gal/minute. When I explained the issue over the phone to the associate, he asked his "boss". Came back with "all sales final". This is their policy on replacement of substandard goods. This is the problem with trying to support local businesses. Save the headache and just go to Amazon. When I said as much to the associate, they agreed with a "yeah, there you go". Definitely wont ever be back.

Ridiculously adorable store. This is a must visit for the paper lover. The staff were friendly and…read moregreeted my friend and I immediately. That is a huge retail deal for me. Owners & employees who welcome their customers, even just a hi, goes so far. Will definitely stop in when I get a chance again!

Me and Chewy went here to pick up an agenda for me. I had just accepted a new role as a Director…read moreand wanted to start it off right with a good organizer. The sugar paper organizer that I purchased is timeless and perfect for organizing, keeping track of goals and even space for some creative writing. The store is chic and dog friendly (Chewy).

Super well curated store, neatly organized and full of great items. It's a nice place to spend some…read morequality time in browsing around. It's a mix of local and outside of California sourced items, all of which would be nice additions to your home or for gifts. I really liked the different handmade ceramics, all well priced. We especially liked that they carried a variety of chocolates, several of which were vegan. Left with a nice box that we devoured immediately. All in all, give this store a browse if you're in the downtown Larkspur area. Totally worth the trip. Open during COVID, clean and safe.

Botanicalife is located a few steps from the Lark Theatre in downtown Larkspur…read more The store is filled with interesting books, beautiful housewares, handmade soups, crystals, art, locally crafted jewelry, assortment of bulk teas, unique houseplants and many handcrafted items created by local artist. Visiting the store is a delightful way to spend time and shop for gifts or something special for yourself while spending an afternoon in Larkspur. An added bonus is delightful, complimentary gift wrap.

Always a wonderful magical experience--always! This treasure…read moretrove is beautifully curated , delightfully displayed, with selections that are imaginative, and such a pleasure to purchase.

L'Ambiente offers unique high quality gifts. There is beauty, and whimsy in the seasonal gifts. It…read moreis a pleasure to shop there. The owner curates items beautifully. The service is exceptional.

Visited prominently located jewelry store thrice, once for a purchase a subsequently year later…read morefor a repair. Ryland was very helpful with the sale. And Jamie was incredibly helpful with the repair. I appreciate it how Jamie worked with me to find the best solution and/or resolution. They had quite a selection of popular designs for rings. The store and customer service sparkled.

I don't get why people like this place. It may be OK for watch or jewelry repair, or to buy an…read moreengagement ring or piece of jewelry, but it not a great place to sell gold or jewelry. I am considering selling a couple of pieces of gold jewelry and was hoping to get estimates. I also have a ring that needs to be reshaped and possibly resized, and a necklace I want shortened. The jewelry was inspected but not weighed, and the price quoted was probably 1/4 of what I received from other places. They criticized the ring and initially told me it was chipped, which it was not, and said the time and cost to cut a simple gold chain would be high and take a long time. Based on the customer experience, I would never go back. Take your time and shop around, as there are a lot of better options, including The Gold Drop in San Rafael, and Prince in Sausalito, both of which excelled at customer service and provided much better pricing.

Jolt is Amazing! Had the pleasure of walking through the boutique and was graciously welcomed by…read morethe owner. The selection of clothing is superb as well as the fun and innovative gifts! I love this shop and will definitely return. Such a fun experience! Thank you Jolt!!!

My go to local store for gifts (sometimes that gift is for me ;) I love the jewelry, stickers,…read morecandles, and clothes. Staff is sweet too!

Really cool store. Customer service is great. So many choices on notebooks and pens to test out…read more Might need to pick up a kolo fountain pen in the near future (so smooth)

Went into topdrawer to look at their sunglasses, and the associate working was very rude and…read morejudgmental (Sunday April 5th at 11:15am). We were interested in a couple items and he told us to not try the pens (that they have set out notebooks to try on). Immediately felt disrespected; he was not giving any positive attention to help us choose anything out. I was very shocked by this behavior as every associate at other stores are very sweet. Would not recommend this location solely for the salesperson.