if i could give this place a negative star i would.
My family and i have bought many pairs of glasses here at the miami beach location over the years (at least 2-3 each) and as a result have spent spent thousands of dollars in this establishment.
Earlier this year, i bought 3 new pairs of glasses (easily another 1000$ right there) and a couple of months later realized i needed new contacts because i had developed astigmatism. I could not order them online and the store offers to order your contacts through them. After placing my order and not hearing back for 2 weeks i call back and my sales person (shall remain nameless) for some reason hadnt processed the order. 2 weeks later i call back and find out this person had been fired and no one had taken over my order. 3 weeks later i call back and after 5 days of calling, i finally get a call back and saying that they have to special order them because (i wanted green ones) and apparently my eyes are just soooo special that i can only use one brand (says their onsite dr).
i agreed and 3 weeks later they were still not ready. Another 3 weeks, and you guessed it, NOTHING. When i had originally placed my order in the beginning of OCTOBER She gave me 1 pair of 2 week sample contacts to hold me over and since then, after waiting another 10 weeks at this point, hadnt offered me another sample (considering mine had obsiouly expired 8 weeks earlier and i didnt have another pair), had not apologized, couldnt care less about calling me back, and couldnt be more apathetic to the situation.
Finally at the end of January (FOUR MONTHS LATER) i finally go in for my contact "fitting", and they are COMPLETELY the wrong color, making me look like i wanted to be a member of the Twilight Saga cast, and they wanted to charge me 700$ FOR TWO PAIRS--- that was WITH a discount. I obviously told them to forget about it and just give me the normal ones which they assured me would arrive at my house absolutely no later than the next 5 business days especially because they made me pay for them at the time of ordering.... wouldnt you guess it, it took 3 weeks for me to receive those plane colored bad boys too.
in sum, THIS IS THE WORST PLACE. THE WORST SERVICE, the women (weirdly not the men at all) are too hip for hipsters and too cool for school, they act like they are doing you a favor instead of doing their job. The amount that they charge you for the shitty service you receive, i would rather donate my eyeballs to blind orphans than spend 1 second of my precious time on this earth walking into SEE. read more