Had several repairs done here, both simple and complicated. Each was done very well with no…read morereturns. Will continue to utilize. Really love the driver service to home.

I am writing this on behalf of my mother in law. She has been a long time customer here and never…read morequestioned the service. She recently brought her car in for an oil change and they brought up a few other items that she should take care of, one of them being her brakes. The CSR gave her a form that listed she needed pads, rotors, and calipers to the tune of +/- $1,800. Thankfully my son was with his grandma and the suggestion of calipers struck him as odd. I am a mechanic so they had me take a look at the information provided. The Burlington Automotives mechanic that did the inspection on her car did call out her brake pads(and a few other small service items), but did not call out rotors or calipers. I did a brake job on her car and, indeed, it only needed pads with the rotors being perfectly smooth and within spec. The calipers were also in great shape with the dust seals still attached, no cracks or anything like that. We went to talk with Louis, the Store Manager, and he first said that pads and rotors are often changed together and thought it was weird the mechanic didn't call out the rotors. I stated it was because the rotors are fine. I asked about calipers and he went into a story about them potentially seizing if there is wear, again, not called out by the mechanic and the dust seals are in great shape. He then said that the CSR was "new" which is a cop out. If the person is "new", they should have oversight and that still doesn't explain how the mechanic got it right and the CSR got it wrong. When I asked what thier policy is for the hand off of information, he said the CSR should take exactly what the mechanic says BUT rotors and pads go together because It can cause uneven wear, we also dont turn rotors, we just go new. It is a real shame because this sort of things gives all mechanics a bad name. To be clear, the actual mechanic's report was on point and I think he was a fine mechanic. The CSR and Store Manager, though, should be ashamed of themselves At the end of the day, they tried to screw an old lady out of a bunch of money. Louis barely apologized, trying to make every excuse he could to get out of admitting they wronged her. They didn't have her best interest in mind.... do they have yours?

They are great and honest people. I've been going there for years. They had my vechicle for days…read moreand couldnt find anything wrong with it and didnt charge me. when I got it towed up there it wouldn't crank. They were honest and didnt make something up. Thank you Auto Pioneer.

In March 2023, I brought my Lexus RX 350 to this shop for a transmission fluid service. The…read moretechnician noted the presence of metal shavings in the pan on the invoice, and instead of following OEM specifications and using Toyota WS-compatible fluid, the shop installed Kendall VersaTrans CVT+. I later reviewed the product specifications and contacted Kendall's own technical support team directly. Their team confirmed that while VersaTrans CVT+ may be used where Toyota WS is specified, their *recommended* product for WS applications is Kendall VersaTrans LV ATF, not CVT+. Their data sheet confirms this. When I brought this to the shop's attention, attaching official data sheets, Kendall's response email, and compatibility concerns, they refused to acknowledge any wrongdoing. Their responses were consistently short, dismissive, and unprofessional. I received multiple replies with no greeting, no name, and no attempt to address the core issue. Instead of discussing solutions (which I offered several times, including a fluid replacement or partial refund), they repeatedly deflected and eventually stopped engaging altogether. Despite the shop stating in their own records that metal shavings were present, a clear indication of wear, they opted to use a non-recommended fluid. Over the next 2.5 years, the vehicle accumulated only ~9,200 miles, but the transmission continued to degrade, likely accelerated by the mismatch in fluid. This review is not based on emotion. I've provided documentation, OEM specifications, and direct confirmation from the fluid manufacturer. The shop's refusal to admit a mistake or even engage in a basic conversation about resolution speaks volumes about their customer service standards and technical judgment. I cannot recommend this shop to anyone seeking careful, OEM-spec service or professional accountability. If something goes wrong, don't expect them to help, or even call you by name.

Dan and Shawn have been really good to us. Their diagnostics are right on, complete, and they give…read moregood, honest estimates with good prices. I've come to rely on them totally. Just good people, good mechanics. Go there.

I've been going to T N D auto in Mount Vernon for years and these guys are awesome Good prices with…read morefast service. I highly recommend them they always do great work on my vehicles.

Turns out that the vehicle I brought in (Ford 2006 E250) has a history of brake problems, which I…read morewasn't aware of, and only remanufactured parts are available. Anacortes Automotive gave me a 3 year warranty on their work and honored that by reworking and replacing the master and booster after the first repair job developed a drag. They ordered reman parts 3 times until it worked correctly. I am very impressed with their customer service staff and commitment to getting my brake system to work, despite the vehicle's reputation. They are now my go to for automotive repair!

We're new to Anacortes and recently brought our Land Cruiser to Anacortes Automotive…read more The A/C was low on refrigerant, so the team vacuum-tested the system, found no significant leaks, replaced the service valves, added UV dye, and recharged it. They also cleaned old oil residue from the engine, added leak dye, and confirmed there wasn't an active leak. While it was in the shop, they serviced the overdue transfer case and front differential fluids. What stood out was their honesty. They could have recommended more extensive repairs, but instead they fixed what needed attention and explained everything clearly. Sean was a pleasure to work with, and the entire team was professional and transparent. We've found our automotive shop in Anacortes!

We were traveling on a road trip and needed an oil change. QL staff was very friendly and had us…read moreout quickly. Overall good experience

This is an update of my review which I have been putting off for a very long time. I will never…read moretake any of my vehicles to this location again when I pass the word throughout my friends, relatives, neighbors, And other auto mechanics that I work with.

We stopped in for an oil change with no reservation. The service was fast and reasonably priced…read more One thing that stood out was the welcoming atmosphere. The tech was very friendly, and the waiting room had hot coffee or tea, a clean restroom, and a fridge with water bottles.

During my cross-country road trip vacation, I needed an oil change. These guys were open on…read moreSaturday. The wait was short. I watched them do the work, and they were very thorough, checked and topped off all the fluids and filters. Very friendly and organized place. I recommend it!

B & B Auto Repair is simply fantastic. Paul (owner) and Patrick (Mechanic) were awesome in all…read moreregards. Paul sold B & B to Dustin. Luckily Dustin (owner) and Jim (Head mechanic) are continuing the tradition that Paul set. They do fantastic work and are completely honest. Everyone at now DC Auto Repair are fabulous to deal with including the two young ladies who work the front desk. DC Auto Repair has my highest highest recommendation.

I have been taking my 1992 Mazda, 2007 Odyssey, 2010 F-250 to Paul at B&B for years, at least 14…read more He has Always given me a fair price and fixed the problem each and every time. Now that his protege has taken over with Paul in semi to max retirement we will see how Dustin dose, he will be working on the F-250 for the very first problem I've had with it ie; blower motor as my immobility hampers me from carrying out the youtube/service manual repairs. Paul you will really be missed by us, you have been a blessing over the many years and we thank you for your upright service! Good luck Dustin, we expect nothing less from you!

I can not say enough good things about Skagit Grand Central - from my first call to them after my…read morecar was hit by a semi to the drop off process to how nice the location was kept to the update calls along the way - everyone was professional, helpful & so friendly. As for their workmanship, my car looked perfect after the repairs - plus they detailed the interior & removed a stain in the seat upholstery that had nothing to do with the accident!! And, even with needing parts ordered, from drop off to pick up was only ten days!! They also worked so well with my insurance company. If you ever find yourself in need of auto body repair, I highly recommend trusting them with your vehicles!!

Great customer service and excellent work! I had significant car damage after being sideswiped in…read moreSeattle. Within an hour of taking it in for an estimate they had it worked out with my insurance company and called me to make the appointment. Minimal downtime as Francisco ordered the parts ahead of time (I needed a new door plus body work). I took it in on a Monday afternoon and Francisco called me with updates along the way. It was ready Thursday (3 days!) They even cleaned/vacuumed it out for me (it was a real mess!). Additionally, since I needed to pay out of pocket for a new windshield, Francisco let me arrange to have a local company put in the windshield while it was at their shop, so I wasn't further inconvenienced. I'm very happy with the service I received at Skagit Grand Central Collision!