I just want to post 5 stars for Harbor House. I'm relieved they exist, and recommend them to anyone…read moresearching for understanding , skilled, nursing care. My patient is safe, warm and clean and receiving quality palliative care, thank you HH staff.

My mom was in a big, fancy, expensive nursing home where she was neglected, fell down in the…read morebathroom with no one helping her, and had half of her stuff taken by either the residents or the staff - we still aren't sure. Caring.com put Harbor House in touch with me and from the moment I spoke with Savannah, the executive director, I knew this place was special. Savannah actually did the assessment at the big, fancy, expensive nursing home and confirmed what I already suspected. We moved her out of there and Savannah actually drove out there and helped me move her stuff and my mom (I was visiting mom out of town). Over the next few days, I got a very up-close look at Harbor House and how the staff interacts with their residents. I popped in at unexpected times and walked through the adjacent buildings. I never saw a deviation from the excellence of care I saw the first time - not even once. I never saw residents mistreated or spoken to condescendingly, like I did at the other place. The caregivers are amazing women. Sam, Becky, Brittany, are really hands on nurses. Sam spent tons of time with me, discussing my mother's medications. The doctors call you and I spoke with Dr. Ernst about my mom for an hour! I couldn't even get the doctor at the big, fancy place to return my call! The place is small and it's warm and cozy - like a previous commenter said, it's not like an institution at all. It's like a home. My mom has an adorable sunny, private room with her own bathroom. She's always got someone there to help her. All I can say about this place except is that it's exceptional. I have learned that big, fancy nursing homes are usually understaffed and can't manage the needs of their patients. This place CARES for their patients. I don't need crystal chandeliers and big lobbies. I need individualized care with people who treat the elderly like the human beings they are. Harbor House does this. The owner of this facility needs to be very proud of his staff and his philosophies. I hope they never change. Amazing place.

This is not the type of environment I will NOT LET my parents live it's not welcoming it feels like…read morea concentration camp where residents are just a number and not people The Care is very poor because the caregivers are overworked and treated poorly. The management is like a segment off of mean girls. They only care about gossip and dictating things that are unnecessary like bringing out the water before the silverware, not the resident sitting in their own filthy mess this place claims to have free will for their residence, but that's far from the truth. They can't choose to lay down if they want to if they're hurting a nurse will literally come and look at them and say they're fine. They can't even hang art on their walls or hallway walls because, the executive director doesn't like how it looks if that's their home and they pay BIG MONEY THEN WHATS THE issue It's really more about what she wants .the only time the place is clean properly is when its about to be a tour for a potential residence to move in or when the big bosses are coming . but on any given day if there's not a tour or if no one important is coming, the place smells like pee and poop and everything in between maintenance People are more concerned about what others are doing then fixing things around the community They are part of gossip and drama as well everyone here is walking on eggshells the executive Director may be good for business BUT She's not good for creating a happy enjoyable environment, where people can actually enjoy their job and work properly I mean when you're hearing what you do wrong every second who can .She creates a dictatorship of things that she likes and she wants without considering the enjoyment of the residence.I'm really surprised she's in that position because nothing about her is welcoming towards her employees or the residence I've seen girls cry due to poor treatment I've heard all kinds of things working here about nurses allegedly overmedicating residence and them tripping falling i've seen things with my own eyes that she should be more concerned about, but claims to be worried about safety, but there's people walking around blind with no assistance and no glasses. There's people walking around with no shoes on there's people leaning falling out their chairs there's people sitting in their feces. There's people with snot dripping out of their nose for hours and no assistance if you call the maintenance person for a spill, it takes an hour then they come with an attitude and she's aware of it. she's only worried about the drama

My dad was here for several months and my family and I were very pleased with the care he received…read moreat Northbrook Inn. The staff was caring and professional. He received the appropriate amount of attention. Everyone was kind and supportive of my family. My dad enjoyed the food and the activities when he was able to participate. I would recommend this place if you are in the position of needing care for a family member.

Terrible CNAs only one was attentive Lazy could care less…read moreand rude Instead of assisting at mealtime My brother was there helping my mom and assisting another person at the table!!! I'm pretty sure he's not on the payroll I've done this job years ago so don't BS me I know the difference !!!! They are on cell phones !!!

I am in my second month of rehab here. Care is top notch except for the food. It is over salted and…read moreoverly peppered. It is overcooked. When I asked to speak to management I was shifted to a supervisor. I explained the problems. I have yet to get any response. Be prepared to to have outside food brought in. I have not had one single day in my nearly 2 months here, where every item served was properly done. No one seems to have any concern about the poor quality of food.

My parents and brother haves been residents at the Buffalo Grove facility for some time. I can…read morehonestly say that the care, compassion, programming and food quality are exceptional. They couldn't be in a better place.

Memory care facility is very poorly run. Your loved one will not be taken care of. There are way…read moretoo many reasons to list. We pulled my mother out after three months. The day we went to pick her up we heard a scream from her room as we were approaching it. When we saw her she had a black eye, as two caregivers, who were apparently trying to get her dressed, walked out of her room. There are many other places to choose from for memory care. I would recommend a facility that is memory care only and one story, for safety.

My parents lived there for about a year before the pandemic and it was such a wonderful…read moreenvironment. The staff/teams were so loving, and the ability to walk indoors to meals and Mass was a real gift. The specific apartment was spacious (we had a 2 bedroom) and although it wasn't fancy it was very nice and we were able to enhance it with so many items from my parents home. The ability to move across care levels (my parents were in independent but needed nursing at times) was also really helpful. Their faith based orientation was obvious and comforting, across all staff (office), priests, music director and even some brief interactions with the CEO.

I've worked in this facility. And honestly this facility is great! There are many families that are…read morenice, and the staff is nice as well.

The new management is poor. They constantly lose staff. The food service is in disarray and many…read moretimes run out of food. There are some many kind and caring staff.

Hope it improved since January 2025 when several of the upper level mgmt left the facility. Staff…read moremorale and communication not very good Had to report multiple incidents to corporate. Someone did call to discuss, but was given token answers and nothing changed-just got worse. Okay for independent care if resident doesn't require a lot of care. Once additional care required, care quality very poor.**Activity program has always been very good. They get the one star-the rest get "0".

I have a good friend that just recently went to Elevate and is now in their Memory Care unit for…read moredementia patients. I can't say enough good things about this place. Everyone is pleasant and really cares about the patients. My friend feels very safe and loved by the people here. It's a rough job with everyone in different stages of dementia but they have so much patience and love for all of the people here. Any time we've had questions or concerns they have been very attentive and immediately tried to make things right. This is a really tough job but I would vote everyone there for caregiver of the year of i could.

Please do not place your loved one at Elevate Riverwoods, especially if they have dementia and are…read moreunable to advocate for their own care. Upon arrival, we got the fancy sales pitch from their leadership team, leading us believe our father was in safe and caring hands. But each visit began to reveal a profound lack of care and a marked decline in his health. We received apologies and assurances from management (right up to the top) that his care would improve, but it never did. Within a few days of leaving Elevate and receiving proper care, he started to make a remarkable recovery - underscoring that Elevate was a toxic environment. Do your research. Google their rating on Medicare.gov. Google the complaints filed with the Illinois Department of Public Health. It's sobering to say the least. Please take this advice to heart and don't make the same mistake with your loved one.

Being a Hearthstone resident for a little over one year, I can readily express my feelings. Moving…read moreinto my unit was handled very efficiently and in a caring manner. It's nice not to have to worry about things as the friendly efficient staff provides three meals deaily and is always on hand to help when needed. Medical assistance is there when needed. The grounds enable residents to be out and about and enjoy the nice weather. Family and friends are always welcome to visit. I made the right decision when I sold my home and moved to Hearthstone! Niels -- resident of Hearthstone

From the owner: From modest beginnings in 1892, the Lutheran Home in Arlington Heights has grown into one of the…read moremost respected long-term health care communities in the nation. Today, the Lutheran Home, a Lutheran Life Community, offers a variety of quality residential options and levels of care at its Oakton Street campus. Hearthstone Assisted Living offers residents in need of some assistance an active social community in a welcoming, home-like atmosphere. Opportunities for social outings, events and activities are offered daily. For more information about our programs, call Hearthstone of Arlington Heights today.

Visited a relative here and was very pleased with services. Our relative is very happy and well…read morecared for. The place is clean and responsive. They have nice communal rooms where people can watch movies, talk and just get together. There are nice meals here as well. It is a little difficult to find if you are using your GPS for the first time at night! Tucked away behind some buildings.

Poor customer service today at front desk (1551 Lake Cook Rd, Deerfield IL.) in the past they have…read morebeen helpful. To my surprise today, Front Desk attendant on duty was discourteous, transferred call twice, outcome was unhelpful regarding a simple welfare check attempt for a family member resident. Front desk would not provide her name. Approximately 9:30 AM, Monday August 21, 2023.