My mother (90 yrs) has been at Whitehall Deerfield the past few months (Oct 28-22 ish) and I've…read moreexperienced some good and bad...I understand staffing across the world in this field is tough so I take that in consideration as I write this review... The admissions (Gustavo) gentleman has been extremely helpful...accommodating and pleasant ...some of the CNA staff have been questionable..I know when I try and get some help for my mom (whose now declining) I MUST step lightly..Maria could be nice but not too happy to help..Rafael was extremely condescending to me..felt like I was bothering him..very angry Amanda (PT) has gone over and above her duties..difficult to be there as it is and to have staff be rude or ignore makes it worse

I'm sorry to say our experience with Whitehall was not a good one. First, the facility is dated and…read moreis in desperate need of repairs to the walls, and it needs to be painted. I only mention this since it's the first impression you get when you go into the facility. The good: the people working there in skilled nursing, physical, and occupational therapy seem to truly care about the patients. There are two main problems: (1) the food is awful, and (2) they don't have enough staff to support the patients. We were there with an older relative who had a knee replacement. She was not able to, or supposed to get up on her own and even needed help to go into the restroom. While we were there the first day, she hit the call button and we waited so long for someone to come to help her, she almost soiled herself. I had to go out of the room and find someone who could assist. The first night she was there, again she hit the call button for restroom assistance. Again, she waited to the point where she got up herself. Of course, someone one day out of knee surgery shouldn't do that, but it was that or soil herself so she got up. She made it to the restroom before she fell, requiring a trip to the ER. The next day, we talked to one of the therapists who explained they had someone call in sick the day before, requiring the facility to move someone off of our floor to a different one. This left her the only person monitoring the patients on our floor. They couldn't keep up with the patients. The next day, we spoke with a manager who contradicted the aide saying she didn't know why we were told they were short staffed and said they weren't. That was when I realized we couldn't rely on them to take care of her and decided she should be moved back to her assisted living facility and hire skilled nursing and physical therapy. I cannot in good conscience recommend Whitehall. I see similar comments in some of the other reviews, which I should have read before placing her there. I am terribly disappointed and even though moving her and hiring the help ourselves was much more expensive, I couldn't keep her in a facility where I couldn't count on the care. Oh - I gave them three stars rather than one or two because of the quality of the therapists. If they weren't good, my rating would have been much lower. Also, I see enough pictures of the facility posted that I didn't think I needed to take any. The ones posted by reviewers are pretty spot on.

Visited a relative here and was very pleased with services. Our relative is very happy and well…read morecared for. The place is clean and responsive. They have nice communal rooms where people can watch movies, talk and just get together. There are nice meals here as well. It is a little difficult to find if you are using your GPS for the first time at night! Tucked away behind some buildings.

Poor customer service today at front desk (1551 Lake Cook Rd, Deerfield IL.) in the past they have…read morebeen helpful. To my surprise today, Front Desk attendant on duty was discourteous, transferred call twice, outcome was unhelpful regarding a simple welfare check attempt for a family member resident. Front desk would not provide her name. Approximately 9:30 AM, Monday August 21, 2023.

Nadiia Tkachuk is an amazing wonderful lady I am extremely happy…read more having her come to my house to help me. She is great at everything she's does and is very uplifting and brings much happiness to me. She has the most positive personality and is a perfectionists at her work.

Title: Outstanding…read moreCare and Compassion -- Anytime Home Care is a Blessing Review: I can't say enough good things about Anytime Home Care in McHenry. From Day One, they have gone above and beyond in helping my mother with all her ADLs (Activities of Daily Living). Their care has made such a difference--not just in her physical wellbeing, but in her dignity, comfort, and peace of mind. Here are just a few of the things that make them exceptional: Comprehensive Assistance They help my mom with everything she needs--bathing, dressing, toileting, mobility, meal preparation, feeding, medication reminders, light housekeeping, and more. Whenever there's a task needed, they're there. Reliability & Consistency The caregivers show up on time, and they provide consistent care. It's such a relief knowing that when we expect help, we really do get help--no surprises, no last-minute cancellations. Skilled and Compassionate Staff The caregivers are not just capable; they are kind. They treat my mom with respect, patience, and gentleness. They listen, they adjust, and they genuinely care. It shows in the way they interact--never rushing, always attentive to her feelings and comfort. Personalized Care They take the time to understand my mom's routines, preferences, and what makes her comfortable. Whether it's helping her dress in her favorite clothes or making meals she enjoys, they tailor the care. It's not generic--it's personal. Clear Communication The staff and management keep me in the loop. If there's something new or if my mother's needs change (which happens), they check in with me. They listen to what I have to say and they adapt the plan as needed. Dignity & Respect Perhaps most importantly, they preserve my mom's dignity. Even with tasks that are intimate or sensitive, they handle everything with discretion, respect, and kindness. They help her feel like herself. Peace of Mind for the Family Knowing she is well-cared for lifts a tremendous weight off our shoulders. Anytime Home Care gives me confidence that her needs are being met and that she is safe, comfortable, and treated with love. Bottom Line: If you are looking for a home care service that truly lives up to its promises--in doing all the ADLs, with kindness, skill, and genuine compassion--Anytime Home Care in McHenry should be your go-to. We are so grateful for them. Thank you for everything you do

"Getting old is hell," so sayeth my elderly relative…read more They speaketh the truth and it is hell also on the family. Consider, then, that an assisted living facility may be a purgatory of sorts. Arbor Terrace is a beautiful place for your loved ones. It's like a cruise ship or resort. The apartments are small and contain a kitchenette (no stove), sitting area, separate bedroom and bathroom and large closets. There is a cleaning and laundry service, meals are included, and activities and special events are taking place all the time. The public areas are lovely and up-to-date, and I really admire the decor. There's a salon, a coffee bar, a bar, a workout area, a game room, an outdoor patio. The staff is friendly and engaging. My relatives had been living on their own in an apartment, not really thriving, and now they are like the Prom King and Queen of the senior set. Their mood has certainly improved. I think the constant activity (games, baking, art, musical performances, special events, celebrations) has filled up their lives. It's also a comfort to know that their medications are being administered, they eat at every meal, and they are monitored for their safety. (Have you ever tried to locate a person by tracking their phone? Or not been able to reach them by phone?) The downside to all this: it's hellish expensive (all of these assisted living facilities are). Do your research and look around, and consider the Medicaid alternatives. It's never an easy decision when your loved ones can no longer live on their own. For the time being, my relatives are pretty comfortable here. They are also mobile, so they are fairly unrestricted in what they can do, where they can go. The lesson here? Save for retirement, people!

Great community, good staff, all around good experience. Especially in assisted living, always…read moretaking care of their residents.

Communication with immediate family members of senior is bad quality.................read more

I would not recommend Gidwitz for a loved one. Although there are a few very good people working…read morethere, leadership puts residents at risk by not providing a safe community and communication is non existent.

I worked with Kerry at Senior Living Experts and her help made the process easy to navigate. We…read moreneeded to find an assisted living community for my father-in-law. Kerry asked a lot of questions to help narrow down our options. She recommended several places to help us determine what size/feel would work best for our situation. Kerry set up the appointments for our tours and checked with us to get feedback. Our timeline for moving needed to happen sooner than we thought, and Kerry helped keep us on track. My father-in-law is happy with his new home and we appreciate Kerry's help.

Several months ago I'd grown increasingly worried about my mom's safety at home. The day we were to…read morediscuss assisted living with her doctor, I found myself calling 911 and sending her to the hospital for what would be 51 days, sepsis, 2 surgeries & 2 rehab stints. Having her return home was no longer an option; which led me to quickly get to up to speed on senior living options,mostly on my own. I found her a place & moved her in all before her release. While I ensured her safety, I second guessed my decisions as she vocally struggled to adjust; it was a lot of change particularly for someone who rarely left her home. Almost 6 months in, a different set of doubts & worries took over. Did I make the right call, could she live somewhere more affordable, would she outlive her money, etc. I don't even recall what search term led me to Senior Living Experts, but I'm grateful. Rebecca listened to my story and made me feel less alone. She thought where my mom was at was the best option in terms of cost, desired location and care needs addressed, but would do the research and circle back. We also discussed the care she received currently and provided a few suggestions. As promised, Rebecca followed up and confirmed her initial assessment. Yes, I'll still worry about her finances, but I now have a better understanding of the landscape and what comes should her care needs increase. If I had a do over, I would have started with Senior Living Experts, they are amazing!

This place is a absolute nightmare! I arrived from hospital after having a total knee replacement…read more Put in a dirty dingy room with black bugs crawling around on the floor! Dirty walls and dirty floors! Call light will stay on nearly three hours before anyone would respond! The next day after being in this dump. I started having chest pains so I informed my nurse. She took my vitals and said my vitals was good. I requested for her or the CNA to call 911 to take me to the hospital and they both refused! I had to use my cell phone to call 911 the paramedics arrived and took me to the hospital. Once i arrived at the hospital.hospital staff ran several tests and results showed i just had a heart attack! But i had to call for paramedics myself! Since staff at Deerfield crossing refused to. And three weeks later I'm still in the hospital. I called the administrator at Deerfield crossing to let him know his staff the nurse nor the CNA wouldn't call the paramedics for me. He had such a nasty uncaring attitude about the situation. Only thing he said to me ok thanks for letting him know. Never once asked for more details nor apologized! This place like most nursing homes are being bought out by these foreigners. And they're only after one thing is money! They could care less about the residents! So please DO NOT GO TO THIS NASTY UNCARING DUMP OR SEND YOUR LOVE ONES THERE!!!

In August of 2023 I was desperate to find a nursing home/rehab for my friend who was being released…read morefrom the hospital after a stroke. The place I chose near home did not have a bed available but said she could stay at another one of their facilities, Deerfield Crossing Northbrook, until a bed was available. I didn't have a choice and took their recommendation. We arrived after dark and found the place to be slightly in need of some TLC but it was clean. The next day the staff introduced themselves and all of them, including the housekeepers, were very friendly, kind and knowledgeable. I couldn't ask for better care. Two weeks later a bed was available at my first choice, which was much closer to home. I felt bad that we had to leave.

IV used elder works or something very similar in another state . They really didn't help me with my…read moreneeds . I was told to call and I could possibly get a microwave, and possibly a small couch. They had both peices but for some reason I couldn't have them . sorry I don't remember the reason why. I just relocated in this state and everyone really thought this place would definitely help me. So I'm hoping what I'm reading you help with permanent housing? IV been homeless for almost 3years . I was staying at one point with my son but that just wasn't working out. But I need permanent stable housing. I'm on fixed income and I'm disabled woman 64yrs old with a small fully registered service animal.hopeing this time elder works can help me this time.

In life you never want to think that you will need a service like this, however it came time for us…read moreto find a Memory Care facility for my Mom. I asked on a Palatine Facebook page if anyone knew how to find a place and I was directed to this service. Upon getting in contact with them, they were kind and compassionate during such an awful time in our lives. They provided me with five top notch places to look into. They followed up even after we secured a place. I would highly recommend this service to anyone that needs some assistance in locating a facility like this. Thank God for a service like this.