I'm sorry to say our experience with Whitehall was not a good one. First, the facility is dated and…read moreis in desperate need of repairs to the walls, and it needs to be painted. I only mention this since it's the first impression you get when you go into the facility. The good: the people working there in skilled nursing, physical, and occupational therapy seem to truly care about the patients. There are two main problems: (1) the food is awful, and (2) they don't have enough staff to support the patients. We were there with an older relative who had a knee replacement. She was not able to, or supposed to get up on her own and even needed help to go into the restroom. While we were there the first day, she hit the call button and we waited so long for someone to come to help her, she almost soiled herself. I had to go out of the room and find someone who could assist. The first night she was there, again she hit the call button for restroom assistance. Again, she waited to the point where she got up herself. Of course, someone one day out of knee surgery shouldn't do that, but it was that or soil herself so she got up. She made it to the restroom before she fell, requiring a trip to the ER. The next day, we talked to one of the therapists who explained they had someone call in sick the day before, requiring the facility to move someone off of our floor to a different one. This left her the only person monitoring the patients on our floor. They couldn't keep up with the patients. The next day, we spoke with a manager who contradicted the aide saying she didn't know why we were told they were short staffed and said they weren't. That was when I realized we couldn't rely on them to take care of her and decided she should be moved back to her assisted living facility and hire skilled nursing and physical therapy. I cannot in good conscience recommend Whitehall. I see similar comments in some of the other reviews, which I should have read before placing her there. I am terribly disappointed and even though moving her and hiring the help ourselves was much more expensive, I couldn't keep her in a facility where I couldn't count on the care. Oh - I gave them three stars rather than one or two because of the quality of the therapists. If they weren't good, my rating would have been much lower. Also, I see enough pictures of the facility posted that I didn't think I needed to take any. The ones posted by reviewers are pretty spot on.

I highly recommend Whitehall and especially appreciate the office experience and support we…read morereceived as we helped navigate the kind of services needed to help our mother find skilled nursing care. After our mom fell, we knew that she would need nursing care but we also knew she did not want to live in a nursing home. Whitehall was the perfect place to have her stay as we determined what she needed. Between the physical rehab and care she received there, and the assistance we were provided to manage the insurance and in-home nursing care, we could not have had better care. Caring for parents is so difficult and sometimes it's necessary to take a pause and get the best information possible from people with experience. We are ever so grateful!

I would not recommend Gidwitz for a loved one. Although there are a few very good people working…read morethere, leadership puts residents at risk by not providing a safe community and communication is non existent.

Everyone knows that the residents are in lockdown. This is unfortunately a given, in view of the…read morecovid 19 situation. . However one would expect extra special care, kindness and compassion from the staff during this time. The food is often inedible. Often something overcooked covered with a thick sauce. Soup made with flour as a thickener. Often unidentifiable. Not aesthetic.gluey. Who tastes this food? The activities on offer are necessarily limited however a piano player or some other allowable activities would add a lot to their quality of life. Perhaps an art exhibition on site ( entrance could be limited to small groups at a time)? Perhaps a small shop counter for snacks and toiletries and gifts? Some of the staff (not all) are not compassionate, and are impatient, surly and unkind, often even rude. In lockdown interpersonal relations make a huge difference to the residents. Please be attentive, patient, and understanding of their feelings. The residents depend on their telephones and computers for outside communication. Why then do they need to reconnect to the Gidwitz wi fi with having to deal with username and password insertion each time they try to connect ? This needs to be changed immediately! Consistent wi fi is a necessity not a luxury. They are elderly, it needs to be easy. There is no-one ready to help them with their tech pc needs. This is pretty basic stuff that could be handled by a volunteer. Thank you for your attention.

I worked with Kerry at Senior Living Experts and her help made the process easy to navigate. We…read moreneeded to find an assisted living community for my father-in-law. Kerry asked a lot of questions to help narrow down our options. She recommended several places to help us determine what size/feel would work best for our situation. Kerry set up the appointments for our tours and checked with us to get feedback. Our timeline for moving needed to happen sooner than we thought, and Kerry helped keep us on track. My father-in-law is happy with his new home and we appreciate Kerry's help.

Several months ago I'd grown increasingly worried about my mom's safety at home. The day we were to…read morediscuss assisted living with her doctor, I found myself calling 911 and sending her to the hospital for what would be 51 days, sepsis, 2 surgeries & 2 rehab stints. Having her return home was no longer an option; which led me to quickly get to up to speed on senior living options,mostly on my own. I found her a place & moved her in all before her release. While I ensured her safety, I second guessed my decisions as she vocally struggled to adjust; it was a lot of change particularly for someone who rarely left her home. Almost 6 months in, a different set of doubts & worries took over. Did I make the right call, could she live somewhere more affordable, would she outlive her money, etc. I don't even recall what search term led me to Senior Living Experts, but I'm grateful. Rebecca listened to my story and made me feel less alone. She thought where my mom was at was the best option in terms of cost, desired location and care needs addressed, but would do the research and circle back. We also discussed the care she received currently and provided a few suggestions. As promised, Rebecca followed up and confirmed her initial assessment. Yes, I'll still worry about her finances, but I now have a better understanding of the landscape and what comes should her care needs increase. If I had a do over, I would have started with Senior Living Experts, they are amazing!

Our family would like to thank LifeCare Home Health & In-Home Services for the abundant kindness,…read morecare and concern they provided to our Bidinskay Yulia. Your jobs and the services you provide are challenging. Not everyone is cut out for that line of work, but we would like to commend your organization for putting together a staff to be very proud of!

Everything started off fairly well. A nurse(?) from Lifecare came to our house and showed us how to…read moreadminister IV antibiotics (3 times/day). Then for the next 5 weeks a different nurse came out first twice a week and then once a week to change the dressing and just check up on things. All went well until the course of antibiotics was finished. The nurse was supposed to come and remove the PICC line on Wednesday (February 22nd). First there was a miscommunication between Lifecare and the doctor. The doctor's office claimed Lifecare was supposed to contact them to get the order to remove the PICC line; Lifecare claimed that the doctor was supposed to contact them. In whatever case, the doctor's office contacted Lifecare on Wednesday afternoon to authorize the removal of the PICC line. But now, Lifecare is unable to find a nurse to remove the PICC line and they have stopped communicating with me at all. I have no idea if or when I can get the PICC line removed and in the meantime I am breaking out from the tape keeping the PICC line in place.

Personalized care from dedicated clinicians. Scheduling was…read moreno problem. They were able to provide coverage at all times.

Not a good company the staff is rude and service is horrible. They the nurses and physical…read moretherapist always change schedules. They never come on time and when they do, they are drunk or under the influence they do not care about us patients.

Professional, high-quality home health care. My 94-yr. old mother benefitted immensely from the…read morephysical therapy provided in her home.

From the owner: Welcome to Homestead Health Care Services, a trusted leader in home health care for adults and…read moreseniors in Chicagoland. Our highly trained and compassionate professional team is dedicated to providing exceptional care that allows individuals to maintain safety, independence, and comfort in their homes. Whether you require assistance with daily living activities, rehabilitation following an illness or injury, or ongoing support for managing chronic conditions, our expertise ensures personalized care that meets your specific needs. We take pride in offering a comprehensive range of services, including skilled nursing, physical therapy, occupational therapy, speech therapy, respiratory therapy, medical social work, home health aide services, personal care, companionship, and live-in care. At Homestead Health Care Services, our commitment to excellence drives us to deliver the highest standards of care across Cook, Lake, and McHenry counties in Illinois. Contact us today to schedule a complimentary in-home assessment, and let us design a customized care plan for you or your loved one. We accept Medicare, Medicaid, Molina, Zing Health, WellCare, Meridian, Ambetter Illinois, Aetna Better Health, Cigna Commercial, and Private Pay Clients.

My family decided that my Dad required hospice care towards the end of his life and we chose…read moreLifeChoice for that need. We were assigned Emily as our case manager and she was great to work with. However, we interacted the most with Grace who was on-call at the time we engaged them and helped my Dad a good bit during his last couple of days. Grace was super patient with us when we asked lots of questions about his care and hospice in general. LifeChoice also provided a rabbi for us and I think my father really appreciated that the rabbi visited with him for over an hour. I think they provided my father a lot of peace and comfort during his final days. My only regret was not engaging them sooner. Thank you LifeChoice for all of the help you provided my father and our family.

My name is Shannon Parson Johnson, My father William parson was able to pass away with dignity and…read morerespect, I cannot say enough about the incredible care and compassion this hospice team provided for my father. Their whole demeanor and attitude is that of angels, compassion, empathy, love..When he was in the hospital, he was not receiving the proper pain management, they kept delaying the hospitals hospice program while my dad was dying in pain. I was desperate to get him home. Alena, the administrator, moved mountains to make that happen. They got my dad home in less than 18 hours, they were by my father's bedside within two hours of me calling desperate for help, which felt like a miracle during such a difficult time. Daniel, the nurse who came to the hospital, was so attentive and caring such a such a genuine person. And once we were home, nurse Julie and nurse Grace took over and truly went above and beyond. They made sure the bed oxygen tanks supplies and meds was delivered before my dad even got home.They made sure my dad was comfortable, out of pain, and surrounded by dignity and respect--something he was not receiving in the hospital. there was also a Sweet CNA that came to help as well, Because of them, my dad was able to pass peacefully at home, just as he deserved. That means everything to me my father and our family. All of my father's friends and loyal family were able to come visit with him before he passed the next morning.. I highly recommend this hospice agency to anyone going through end-of-life care for a loved one--or even for themselves. Don't wait until the last minute. Have this hospice team set up ahead of time--you will not regret it. They are truly angels doing God's work. Shannon Johnson-parson

Suncrest was wonderful. My Mom passed away this week, she lived at the Waverly Inn Memory Care in…read moreArlington Heights, IL for a little over 6 months. Their facility is top of the line. My Mom then entered into Hospice and Suncrest came in about 3 months ago and Gloria was her nurse Mon-Fri, she really cared for my Mom in a special way and took good care of her along with the staff at the Waverly. Red from Suncrest was just as amazing, keeping me updated every week, They both are very compassionate and love what they do and it shows. The last week of her life Red and Gloria helped me through it all. and Gisela and her staff at the Waverly as well. The social worker Stephanie, was actually there in the room when my Mom took her last breath. She looked so beautiful, Gloria would dress her, put a little blush & lipstick on and when she passed, she looked like an angel, Both of these places are so wonderful. Together, they are the best choice if you are needing care and compassion for your loved one.

Timothy Dance is a lawyer for Suncrest Hospice. My mom passed away while under their care on…read moreJanuary 7, 2025. Timothy Dance called me and threatened to sue me for harassment. Suncrest Hospice blocked my phone number, effectively avoiding accountability for their corrupt administration. I want to clarify that my concerns are not about the nurses or CNAs; it is the administration that is entirely corrupt. I urge everyone to request their medical records and read every detail carefully. The lies, misinformation, immaturity, and irresponsible behavior I encountered were unacceptable. I am a 58-year-old daughter who lost my mom, and instead of offering support, they made my grief and panic even worse. I do not recommend this organization because of the administration--particularly people like Timothy Dance--not because of the dedicated nurses and CNAs involved in my mom's care.