My brother is in Long Term Care at the Lutheran Home in Arlington Heights. He has been here for a…read morefew months. He started in Rehab after a hospitalization and then transitioned to Long Term Care. This is a wonderful place that I highly recommend. The nurses are wonderful and have taken great care of him. Everyone is very friendly and very kind to my brother. The food is great, his room is always clean and my brother is always clean and well taken care of. This is a great place!

My mom was in rehab for two weeks. Worse time ever. First night there CNA told her to pee in her…read moredepends when she rang her call light. Call lights were not answered that she finally just got up by herself . They felt that waiting 30-40 mins when you have to go was fine and many times she ended up been a mess. I have never been in a facility like this where you never see a nurse or cna in the halls. THey are always telling you they are understaffed and overworked. I could go on and on . Lastly , I don't understand how they feel that a shower once a week is sufficient. Please find another rehab place for you or your loved ones. I couldn't wait to get her out.

Worse place imaginable! But that was 1998! I had both knees replaced. They were short handed and…read morethe poor little lady was not able to take care of the entire floor alone!

The communication at this place is horrible. The communication between doctors, hospitals and…read morenurses is one thing because it's different parties and I understand that it's not all coordinated by the rehab center. However, I will focus on direct communication between the family and the rehab center. It is hard to get a hold of anyone at times. There was times that I called and the phone rang for 10 minutes straight. Or I asked to speak to the patients nurse... and waited for 10 minutes and transferred then waited and transferred again... to be told by the receptionist to call back. The nurses and CNAS for the most part are kind and caring. I'm very appreciative of them. It's the service and management of the rehab center that's not satisfying I understand and empathize with the busy nurses, however rehab centers are a for profit business. This one in particular is. Customer service in this kind of business, revolves around effective communication with the patients family. Both in the rehab center and on the phone. People work and it's important that they feel informed of their family members well being and progress at all times. I did not feel that way at all. Even at Sunday discharge, the prescriptions weren't given with valid quantities....Which we didn't discover until at home...with less then a days worth of medication left. Something that would have been great if anyone had noticed before discharge... or if we were given the prescriptions to fill ahead of time. Something has got to change with regard to keeping patients families involved and informed.

Clean, staff went above and beyond to accommodate my mom. She was able to return home to a stronger…read morethan before. We were in good hands! highly recommend! Also, the food was delicious!

My mom was here after cardiac bypass. It is a really nice facility, super updated and modern…read morecompared to others. It is comfortable for guests visiting loved ones, and the comfortable lounge areas make you forget that you are in a medical facility at all. The food is also good, though lacking of salt (cardiac diet after all) but still plated restaurant style, and inviting to patients. The rehab specialists are positive and interact well with patients. There should be more nurses and CNAs though available to help. My mom was pretty high functioning, I would have been worried if she wasn't because it takes awhile for them to answer their call button. Some of the rooms are far from the nursing station, and that concerns me because what if someone falls, and no one knows. It takes 15 minutes for someone to respond to the call light, that felt disconcerting to me.

I am giving this facility 3 stars primarily due to the very good quality of care provided by the…read morefantastic staff--they truly deserve 5 stars. The lower rating is for two main reasons: 1. The building and facilities are simply old and poorly designed. The lobby is barely big enough for a postage stamp. 2. My parent really disliked the food that was served here. It is also worth noting that both The Pearl of Rolling Meadows and The Pearl of Elk Grove Village are privately owned (by Pearl Healthcare), as the physical infrastructure and dining seem to lag behind the high quality of the frontline caregivers.

A friend in their care right now has commented to me about their lack of care and less for pain…read moremanagement.

My father was here for several days for rehab after a few weeks in the hospital. The plan WAS to…read moremove him into assisted living, here or somewhere else. The staff is generally nice but overworked. Several slips in care occurred but one was unacceptable and caused me long term problems. One night my Dad needed help going to the bathroom and no one came. After 3 hours, he couldn't hold it anymore and wet himself in the bed. When the morning staff came in, he was wallowing in pee. The experience was obviously humiliating. Devastating to his long term care needs, he now refuses to be " put in a home" and will only return to his house. He will not even consider places outside The Moorings.

My mother has been staying in the Health Care Center at the Moorings to recover from sepsis for the…read morepast month. The staff, nurses, CNAs, therapists, social workers, food service workers and activities directors have all been outstanding. A special shout out to Alex, an extraordinary CNA and Carolyn, the hardest working nurse I have ever met. There is constant activity, delicious food, attentive nursing, and great advocacy. I have visited a lot and gotten to know the staff personally. They treat my mother with respect and dignity even when she was very incapacitated when she first arrived. They are all doing everything they can to help my mom get stronger and to make her stay as comfortable and pleasant as possible. The PT and OT and Speech therapy she has received has been top notch. The wider facility is available for my mother's use, including the salon, a snack shack and even a restaurant (though we haven't gone to the restaurant as the food here is great). I visited quite a few facilities before making the decision to go with the Moorings and I know that they are a full step above the other options.

The room is situated so the client can't see the television from the chair and must view tv in…read morebed!! Must call 2x to get someone at the desk to answer. No offering for social activities. Pt did not return my call. Frustrated with the services there. Do better Lutheran Home Rehab !!

Rehab is horribly understaffed and NO ONE responds to your complaints. The poor nurses and tech…read moreare working way too hard and still cannot take care of everyone properly. A horrible experience!

My mom had to stay here after her surgery, and there were a lot of cool staff I seen and had the…read morepleasure to meet while my mom was getting care. And the majority of the staff seemed to care about the people, although I did notice at least one person who worked there that just seemed to treat it as a job....maybe it was a bad day for them, but still a life is a huge responsibility. The outdoors is nice and the bottom floor has the activity room for therapy and there is a store and a church...which incidentally, is NOT open during EASTER i found out the hard way. Still over all a pleasurable experience. Why the four stars? The one person that was sitting there, giving water to someone and looked like she didn't want to be there with her shoe half off and popping gum.

Just to clarify... I rated it 4 1/2 stars... My aunt was…read moreadmitted there after a very severe back surgery 82-year-old woman.. They are doing extensive rehabilitation and physical and occupational... She is happy and looking better every day... The staff is so sweet and personable... even if you call 10 times a day..

I've been very happy with the care and results I have received from this Rush PT location. The…read morestaff is friendly and helpful. They listened to my concerns and help me prepare for an upcoming hip replacement surgery. Because of the care I received my recovery was much quicker. The only thing I would say is please update this facility, Rush. It's looking a bit tattered, torn and run down.

If you are looking for outstanding PT this is the place. I can not say enough good thing about the…read moreexcellent care I have been given. Not only are all team members kind and comprehensive. The level of care given far exceeds all others. By that I mean all other PT treatments Centers. My situations were very complex. By going to PT 2x a week I have been able to avoid surgery. Yes you have to do the work also, but they are there to assist all the way. I highly recommend this PT Center. Jake, Andrea and Brie are absolutely amazing. As well as the rest of the people that work with them.