This place just tries to rope u in to steal ur money - We Signed our mom in for respite care but…read morepulled her out after 1week because her care was nothing that they promised - my mom. Now they wont refund our money- DONT LISTEN TO ANY OF THE ADMIN They LIE AND ONLY CARE ABOUT MONEY ! Not the patient

BUYER BEWARE!!! My rent for my husband who is a resident…read morehere at the Sheridan at Green Oaks on Waukegan Rd in Lake Bluff, went up in January by 274.00 a month and just went up another 502.00 in June putting the annual rent increase over 10%. Activities for residents in Memory care are minimal at best, and if you can believe this, the Health and Wellness Director responded to me when I informed her that the Village of Lake Bluff was under a boil order, that the Sheridan of Green Oaks was exempted by the LCH department from following the order. This is a negligent and irresponsible and potentially dangerous response to residents of the Memory Care Unit and their loved ones. LCH department does not proffer exemptions, only villages can do that. Thankfully we were later informed by the Executive Director, after doing his due diligence, that the water system is through the Village of Green Oaks, not Lake Bluff snd the boil order was not in effect for The Village Of Green Oaks.

Beautiful building... always something fun to do. It's like a college campus for seniors. The food…read moreis great! They are able to help seniors age in place. They have a continuum of care from independent living to secure memory care.

I am a healthcare professional of 30 years currently working for a company in transition of care…read morecoordination. I have toured many communities to familiarize myself with them so l can speak to families whose loved ones cannot remain in a private home. Normally it's easy to get a tour and staff are cordial. They grant me a professional courtesy. However, not Story point Libertyville. I showed up at my scheduled appointment for an afternoon tour, and the sales liaison canceled without notifying me first. She didn't give a reason. She claimed she'd sent me an email, but I didn't receive it. I tried rescheduling my appointment through their website. I received a prompt phone call from her saying she knows my role, she had worked in my industry before, and she didn't think I was worth her time. Then she said she did not have any models to show me because they were all full. On prior visits, I noticed the business cards they used to have at the front desk were no longer there. I noticed they had no staff at the front desk most times that I tried to visit to ask a question. Since they have no available rooms, any family seeking to place a loved one will likely be put on a waiting list. Based on this situation, I cannot recommend Story point to any family. Take your money elsewhere.

My brother was sent there from the ER. He had a stroke in their care and nobody called us. He was…read morealso drugged but when we asked if was given anything they showed us their records and said he never got medicated. When we pushed them the nurses said he actually was given drugs several times. Ugh!

I do not recommend this place at all, especially in light of the fact that there are so many better…read moreoptions. Encompass in Libertyville comes to mind, and are exceptionally good at what they do! My 91-year-old mother was sent to Balmoral for rehabilitation after a knee surgery. While there were complications stemming from blood loss, the physical therapy promised by Balmoral and the overall rehabilitation process was abysmal in terms of preparing her to live her life at home. The CNA''s and RN's that helped her were good, but the physical therapy team, and especially the administration team was wholly unprepared and had zero drive to provide my mom with any substantive rehabilitation. As I understand it this was once a fine facility, with a good reputation from years ago. However it seems the current administration has changed everything that made this a one time great facility, The ability of this facility to meet the needs of not only the patient, but also the patient's family gets a solid failing grade from me; F. I would highly recommend avoiding this facility, especially for the purposes of rehabilitation. Pay attention to other such reviews.

My mom has been at The Laurel for about 3 months. We researched other memory care facilities and…read moreThe Laurel has by far exceeded my expectations. The building floor plan is set up for the dementia Alzheimer mindset. Many walk, but they can't get lost, because all paths lead to the main common area. This gives residents comfort. I am glad this is a care facility that does not use agencies. Each staff member treats residents for where they are at in the disease process. I normally have all guards up, but when I walk in there, they are genuine, and make you feel like you are part of their family. This has brought great comfort to my father, me, and my sister for the care of our mother. We learned so much from the director, asst director, front receptionist, and if you do not know what the definition of empathy is, go observe The Laurel's staff. The staff gives it their all and by watching them, it has made it easier for my family to accept the disease my mom is going through and how to find her in her world and be a part of her life in this horrible disease. They have functional and non-functional activities, and the patience the staff has, is beyond. We all sleep well at night knowing she is in the best care possible. Everyday is different with Alz/Dementia, and they tweak everything to each resident's day. Who are my favorites, every single worker there is, they go with the flow and monitor each resident behaviors and health, and address any issues fast. Everything they do, they try, if it doesn't work they try something else, and they let me know, and I am able to participate to help. They keep the family notified. The facility is so clean, cozy, and most importantly simple and safe! Because sundowning is a big part of their day, they have a psych that works with this part of the disease to find the right meds. I used to come in with my head down, bc I knew how mom was at home, but they do not judge, and they honestly look at the good parts. They have support groups there that help the families cope and accept what is ahead. Because my mom is high functioning, they use her strengths and she helps others which gives her self-esteem and a sense of purpose, and all staff works with my mom to keep her busy, satisfied, and I am not gonna lie, mom has her rough days, but every staff member makes her feel she is loved and needed. The Laurel has helped my family deal, accept, and participate in mom's care with the best guidance. As the disease is awful and accelerates, we sometimes are upset this happened to her, and question faith at times, but then I am reminded of the Laurel and its staff, and believe that was God intervening got her there. Honorable mentions, Teri, Rochelle, Abbie, Cayla, Lisette, Eric, George, Liz, Tracy, and every single staff I did not mention. Thank you Laurel, thank you!!!!

I love everything about The Laurel of Vernon Hills Memory Care, except for one thing…read more Let me start by saying that this was the fourth care community for mom. She was in an assisted living home in Florida in 2016 and I moved her back to the Chicago area in 2018 to another assisted living home. Two years in, Covid hit and she as well as all the others who were living in care homes were very isolated, so my husband and I moved her to our home. She was with us for a year when it became clear that we were in over our heads. I moved her to what I thought was a lovely assisted living with higher functioning dementia residents but after six months, when it was obvious that she required more care, and they were planning to raise her rates twenty percent, it was time to move again. I could not trust that they wouldn't do that again in another six months, and I had to be careful with her resources. I knew I had to get it right as I never planned to move her again. So I visited six communities before I was lucky enough to find The Laurel. I loved the first phone call with Carol. She was so efficient, caring, down to earth and accommodating, I felt comfortable. When I first met with her, my heart melted when she told me my mom would be loved there. So true. I loved my first visit there seeing the beautiful décor and thoughtful display cases. It was a pleasure seeing residents engaged in activities with plenty of staff there for assistance. I loved that when I arrived with my mom, there was the adorable Amy to greet her and just take over while my family and I moved her things to her room. I loved that Darresha, from housekeeping was in her room to label and hang up all her clothes. And that her pictures were hung were hung by Eric, all so helpful for families under the stress of moving day. I loved that she was busy with activities and was never left in her room to sit and do nothing. I loved that whenever I visited her, she would say how lucky she was to live there because everyone was so nice. And we have Julie Stoneburner, Executive Director, to thank for hiring only the best people. I loved the support groups that Carol organized, which is where I learned about Suncrest Hospice. I knew that when the time came, she would be in good hands. I am grateful for everything that the staff did for her up until her final moments. The only thing I didn't like were the curtains! That is the only thing I can think of to whine about. And I am laughing at myself while whining!

Top notch care being provided, caregivers show compassion and empathy. Very thankful that our loved…read moreone is able to live their best life there!

Serving the kitchen and making the dining experience more open to the residents, the manager and…read moreexecutive staff are dismissive and ignore tumultuous conversations and behavior that is threatening the mental health and wellbeing of the community. The staff are often mislead and disorganized, disrespectful and often have no intention whatsoever to engage or have common courtesy. Worst working environment ever serving.

A tiny, calm elder 8 pound dog was taken away from a senior resident. After 11 years together, he…read morewas given to another family. He snapped at a worker who does not know how to handle a dog. Incredibly sad. Don't allow dogs/hire employees that do not know how to properly handle the dogs in their care.

My aging parents moved here in 2014, and my dad is still there...at 94 and counting! They both…read morearrived with "mild cognitive deficits of the Alzheimer's type." Because the care and programming and staff are so family- and patient-centered, my brothers and sister and I have a kind of peace of mind and heart we never thought possible. All I can say is thank heavens they bought long-term care insurance (with no cap!) back in the late '90s. After mom passed in 2016, dad ultimately moved to the "Renaissance Care" floor, where every possible need he has is met. We even transferred his supplementary health insurance coverage plan to the Sunrise Advantage Plan, as it's far less costly than BCBS, and his care is even more comprehensive, with visiting providers instead of the disruption of him having to go to them, which is quite difficult in his current confused state. We were worried they wouldn't like the food, but they loved it from the start! I think the food at a place like this serves as a barometer for their feelings about being there, and from the start, although a bit bumpy at first (nobody wants to move away from home), they settled in nicely and made friends. I would highly recommend Sunrise to anyone considering assisted living.

Wonderful, warm home atmosphere for elder care!! After visiting the corporate institutions please…read morecome here. This is how elder care should be done! Great home cooked meals, caring attention to people. All this and at a better rate than the under staffed corporate places with money spent on marketing instead of care!! Check out Theresa's!!

Over the past 2 years, my mother moved from a 1 bedroom in an assisted living facility to a nursing…read morehome and then to Theresa's. Even though the nursing home had many activities, Mom no longer wanted to participate in any of them and spent most of the day in bed. We moved her to Theresa's because it has much more of a home feeling to it, it doesn't have the institutional feel of a nursing home. The house is bright, clean, and the family room has wonderful windows that look onto a large yard. Mom quickly became more interested and engaged in what was going on around her after she moved. Theresa also encouraged Mom to walk rather than use a wheel chair. This also helped Mom's self-esteem. Because Theresa only has 10 residents, fewer staff are needed, so Mom recognized them more quickly. Theresa and staff were friendly to all residents and family members, encouraged visits, and were genuinely interested in the well-being of their residents. I would highly recommend Theresa's Home.

Leslie Olesen was absolutely invaluable in finding a place for my mother. She saved us from a…read moreplace recommended by a well known similar service that had a D+ rating from the Better Business Bureau we were about to move her to and helped us find a place that my mother absolutely loves. Leslie knew all about all of the area facilities and her background in nursing helped her understand my mothers care needs. She followed up regularly and communicated extremely well. Leslie even visited mom after she moved in to see how it was going. You can 100% trust Leslie to find the right facility for a loved one. I would give her 10 stars if that was an option!

Terrible CNAs only one was attentive Lazy could care less…read moreand rude Instead of assisting at mealtime My brother was there helping my mom and assisting another person at the table!!! I'm pretty sure he's not on the payroll I've done this job years ago so don't BS me I know the difference !!!! They are on cell phones !!!

I am in my second month of rehab here. Care is top notch except for the food. It is over salted and…read moreoverly peppered. It is overcooked. When I asked to speak to management I was shifted to a supervisor. I explained the problems. I have yet to get any response. Be prepared to to have outside food brought in. I have not had one single day in my nearly 2 months here, where every item served was properly done. No one seems to have any concern about the poor quality of food.

I just want to post 5 stars for Harbor House. I'm relieved they exist, and recommend them to anyone…read moresearching for understanding , skilled, nursing care. My patient is safe, warm and clean and receiving quality palliative care, thank you HH staff.

My mom was in a big, fancy, expensive nursing home where she was neglected, fell down in the…read morebathroom with no one helping her, and had half of her stuff taken by either the residents or the staff - we still aren't sure. Caring.com put Harbor House in touch with me and from the moment I spoke with Savannah, the executive director, I knew this place was special. Savannah actually did the assessment at the big, fancy, expensive nursing home and confirmed what I already suspected. We moved her out of there and Savannah actually drove out there and helped me move her stuff and my mom (I was visiting mom out of town). Over the next few days, I got a very up-close look at Harbor House and how the staff interacts with their residents. I popped in at unexpected times and walked through the adjacent buildings. I never saw a deviation from the excellence of care I saw the first time - not even once. I never saw residents mistreated or spoken to condescendingly, like I did at the other place. The caregivers are amazing women. Sam, Becky, Brittany, are really hands on nurses. Sam spent tons of time with me, discussing my mother's medications. The doctors call you and I spoke with Dr. Ernst about my mom for an hour! I couldn't even get the doctor at the big, fancy place to return my call! The place is small and it's warm and cozy - like a previous commenter said, it's not like an institution at all. It's like a home. My mom has an adorable sunny, private room with her own bathroom. She's always got someone there to help her. All I can say about this place except is that it's exceptional. I have learned that big, fancy nursing homes are usually understaffed and can't manage the needs of their patients. This place CARES for their patients. I don't need crystal chandeliers and big lobbies. I need individualized care with people who treat the elderly like the human beings they are. Harbor House does this. The owner of this facility needs to be very proud of his staff and his philosophies. I hope they never change. Amazing place.