My brother was sent there from the ER. He had a stroke in their care and nobody called us. He was…read morealso drugged but when we asked if was given anything they showed us their records and said he never got medicated. When we pushed them the nurses said he actually was given drugs several times. Ugh!

I do not recommend this place at all, especially in light of the fact that there are so many better…read moreoptions. Encompass in Libertyville comes to mind, and are exceptionally good at what they do! My 91-year-old mother was sent to Balmoral for rehabilitation after a knee surgery. While there were complications stemming from blood loss, the physical therapy promised by Balmoral and the overall rehabilitation process was abysmal in terms of preparing her to live her life at home. The CNA''s and RN's that helped her were good, but the physical therapy team, and especially the administration team was wholly unprepared and had zero drive to provide my mom with any substantive rehabilitation. As I understand it this was once a fine facility, with a good reputation from years ago. However it seems the current administration has changed everything that made this a one time great facility, The ability of this facility to meet the needs of not only the patient, but also the patient's family gets a solid failing grade from me; F. I would highly recommend avoiding this facility, especially for the purposes of rehabilitation. Pay attention to other such reviews.

Leslie Olesen was absolutely invaluable in finding a place for my mother. She saved us from a…read moreplace recommended by a well known similar service that had a D+ rating from the Better Business Bureau we were about to move her to and helped us find a place that my mother absolutely loves. Leslie knew all about all of the area facilities and her background in nursing helped her understand my mothers care needs. She followed up regularly and communicated extremely well. Leslie even visited mom after she moved in to see how it was going. You can 100% trust Leslie to find the right facility for a loved one. I would give her 10 stars if that was an option!

I have partnered with Sedgebrook for a few years now and I am so happy to say they are some of the…read morebest people to work with. Very informative, patient and always there to support. I would definitely recommend their services over any other organization.

I would give zero stars if it allowed me to. My aunt was there at Radford Green for 21 days…read moreexactly. In those 21 days she was showered ONCE and that was in the last day and ONLY after my cousin complained to the head of the operation. They helped brush her teeth ONE TIME and one time only. My aunt came home with bruises and no explanation as to how she received them. While I was visiting, I called the nurse to question them on why my aunts foot was so swollen it was cracking, and in the 2 hours I was there NO ONE came to her room. Then today, A MONTH after she has been home, they received a bill. Not only was my aunt neglected but then they have the nerve to try to scheme additional moneys from them. DO NOT SEND YOUR LOVED ONES HERE IF YOU CARE FOR THEIR SAFETY!!!!!!

The staff and community are great and in such a perfect location for access to everything you could…read morewant for both medical needs and shopping and entertainment. The building is well decorated and well maintained, and they have such a great and diverse community of residents that take pride in their community and add their own talents and interests to the mix. They regularly have live music performances, Art Instructors, Daily Fitness Instructors, and have new activities every month to keep things fresh, in addition to their routine happy hours and games! The continuum of care is great. A resident can move in as a completely independent resident and as their needs change, so can their care levels. So there's typically no need to remove your loved one from the community just because they are aging and changing.

Watched these people lose their minds about letting a guy delivering life saving oxygen come in the…read morefront door. Made whoever needed it wait while they forced him to go around the back. Wouldnt leave your loved ones here if theyre turning around emergency services like that.

The new management is poor. They constantly lose staff. The food service is in disarray and many…read moretimes run out of food. There are some many kind and caring staff.

Hope it improved since January 2025 when several of the upper level mgmt left the facility. Staff…read moremorale and communication not very good Had to report multiple incidents to corporate. Someone did call to discuss, but was given token answers and nothing changed-just got worse. Okay for independent care if resident doesn't require a lot of care. Once additional care required, care quality very poor.**Activity program has always been very good. They get the one star-the rest get "0".

This place just tries to rope u in to steal ur money - We Signed our mom in for respite care but…read morepulled her out after 1week because her care was nothing that they promised - my mom. Now they wont refund our money- DONT LISTEN TO ANY OF THE ADMIN They LIE AND ONLY CARE ABOUT MONEY ! Not the patient

BUYER BEWARE!!! My rent for my husband who is a resident…read morehere at the Sheridan at Green Oaks on Waukegan Rd in Lake Bluff, went up in January by 274.00 a month and just went up another 502.00 in June putting the annual rent increase over 10%. Activities for residents in Memory care are minimal at best, and if you can believe this, the Health and Wellness Director responded to me when I informed her that the Village of Lake Bluff was under a boil order, that the Sheridan of Green Oaks was exempted by the LCH department from following the order. This is a negligent and irresponsible and potentially dangerous response to residents of the Memory Care Unit and their loved ones. LCH department does not proffer exemptions, only villages can do that. Thankfully we were later informed by the Executive Director, after doing his due diligence, that the water system is through the Village of Green Oaks, not Lake Bluff snd the boil order was not in effect for The Village Of Green Oaks.

There are no words for the peace and relief I've felt since connecting with Full Bloom Memory Care…read more From day one, their team has treated my loved one -- and me -- with compassion, respect, and unwavering support. They don't just provide care; they provide dignity, understanding, and genuine connection. Every phone call, every check-in, every thoughtful detail reminds me that we're not alone on this journey.

Full Bloom's description is 100 percent accurate! They have the dementia care expertise, but even…read moremore importantly, they bring so much personal caring as well. Each of them has gone above and beyond expectations in so many ways -- thus the "concierge-level approach" -- which it certainly is, caring for, and getting to know, each individual patient. Theirs is definitely not a cookie-cutter approach. Their communication is excellent, their app provides details about each visit immediately, their resourcefulness is unmatched from any agency I have tried/heard of. I can't thank Full Bloom enough. I want to also note my loved one is no longer at home, but Full Bloom has made the experience at a senior living facility SO much fuller. As their site notes (and it's true!), they not only have made my loved one's life infinitely better, they have contributed exponentially to my own peace of mind. Thanks to them, both my loved one and I have many, many more good days.

Very clean and less than 10 years old. Staff and residents always have smiles on their faces…read more Plenty of activities to do each day. 3 different levels of care from independent living to memory care and different types of rooms for each level of care.

Top notch care being provided, caregivers show compassion and empathy. Very thankful that our loved…read moreone is able to live their best life there!

My mom has been at The Laurel for about 3 months. We researched other memory care facilities and…read moreThe Laurel has by far exceeded my expectations. The building floor plan is set up for the dementia Alzheimer mindset. Many walk, but they can't get lost, because all paths lead to the main common area. This gives residents comfort. I am glad this is a care facility that does not use agencies. Each staff member treats residents for where they are at in the disease process. I normally have all guards up, but when I walk in there, they are genuine, and make you feel like you are part of their family. This has brought great comfort to my father, me, and my sister for the care of our mother. We learned so much from the director, asst director, front receptionist, and if you do not know what the definition of empathy is, go observe The Laurel's staff. The staff gives it their all and by watching them, it has made it easier for my family to accept the disease my mom is going through and how to find her in her world and be a part of her life in this horrible disease. They have functional and non-functional activities, and the patience the staff has, is beyond. We all sleep well at night knowing she is in the best care possible. Everyday is different with Alz/Dementia, and they tweak everything to each resident's day. Who are my favorites, every single worker there is, they go with the flow and monitor each resident behaviors and health, and address any issues fast. Everything they do, they try, if it doesn't work they try something else, and they let me know, and I am able to participate to help. They keep the family notified. The facility is so clean, cozy, and most importantly simple and safe! Because sundowning is a big part of their day, they have a psych that works with this part of the disease to find the right meds. I used to come in with my head down, bc I knew how mom was at home, but they do not judge, and they honestly look at the good parts. They have support groups there that help the families cope and accept what is ahead. Because my mom is high functioning, they use her strengths and she helps others which gives her self-esteem and a sense of purpose, and all staff works with my mom to keep her busy, satisfied, and I am not gonna lie, mom has her rough days, but every staff member makes her feel she is loved and needed. The Laurel has helped my family deal, accept, and participate in mom's care with the best guidance. As the disease is awful and accelerates, we sometimes are upset this happened to her, and question faith at times, but then I am reminded of the Laurel and its staff, and believe that was God intervening got her there. Honorable mentions, Teri, Rochelle, Abbie, Cayla, Lisette, Eric, George, Liz, Tracy, and every single staff I did not mention. Thank you Laurel, thank you!!!!

I love everything about The Laurel of Vernon Hills Memory Care, except for one thing…read more Let me start by saying that this was the fourth care community for mom. She was in an assisted living home in Florida in 2016 and I moved her back to the Chicago area in 2018 to another assisted living home. Two years in, Covid hit and she as well as all the others who were living in care homes were very isolated, so my husband and I moved her to our home. She was with us for a year when it became clear that we were in over our heads. I moved her to what I thought was a lovely assisted living with higher functioning dementia residents but after six months, when it was obvious that she required more care, and they were planning to raise her rates twenty percent, it was time to move again. I could not trust that they wouldn't do that again in another six months, and I had to be careful with her resources. I knew I had to get it right as I never planned to move her again. So I visited six communities before I was lucky enough to find The Laurel. I loved the first phone call with Carol. She was so efficient, caring, down to earth and accommodating, I felt comfortable. When I first met with her, my heart melted when she told me my mom would be loved there. So true. I loved my first visit there seeing the beautiful décor and thoughtful display cases. It was a pleasure seeing residents engaged in activities with plenty of staff there for assistance. I loved that when I arrived with my mom, there was the adorable Amy to greet her and just take over while my family and I moved her things to her room. I loved that Darresha, from housekeeping was in her room to label and hang up all her clothes. And that her pictures were hung were hung by Eric, all so helpful for families under the stress of moving day. I loved that she was busy with activities and was never left in her room to sit and do nothing. I loved that whenever I visited her, she would say how lucky she was to live there because everyone was so nice. And we have Julie Stoneburner, Executive Director, to thank for hiring only the best people. I loved the support groups that Carol organized, which is where I learned about Suncrest Hospice. I knew that when the time came, she would be in good hands. I am grateful for everything that the staff did for her up until her final moments. The only thing I didn't like were the curtains! That is the only thing I can think of to whine about. And I am laughing at myself while whining!