RATS AVOID AT ALL COST! Based off the most recent review below we were not the only ones dealing with RAT INFESTATION! We made several visits throughout the time we used the storage and never saw rats when we would take items out. When we were ready to move everything out and we started moving our stuff there were rats everywhere! They chewed all of our new appliances, left poo all over our belongings. We put a claim in and they said we would get $400! not even enough to cover our clothes damaged. When i told the onsite manager he said well just clean them and use them they still work. They could care less! BEWARE OF RATS! read more

I went online to check the hours of operation because it was Memorial Day and didn't want to drive all that way for no reason. The website said the access gate hours and then said the facility itself was closed. I assumed that I would still be able to access my unit because the gate hours didn't say closed. When I got there (I've always had difficulty with my code) I tried to enter my code and it wasn't working. The gate started opening so I figured my code finally worked. When I got to my unit I was approached by a man that did not even come up to me and speak to me like a human being but was told to lock my stuff and get the f*** out. If he would've came to me as an adult and informed me that there was an error and that they were closed to the public I would've totally understood. The way he approached me and talked to me was extremely unacceptable and rude. There is a way to talk to people and communicate and that was not it. I would not recommend this place at all! I went to retrieve my belongings from my unit and everything was covered in rat feces. They have rat traps set along all the entrances and by the units but the place smells of urine and fecal matter. Staff is extremely rude and not helpful at all. I came here as a quick last minute choice because I needed to place my items in storage. For the price they charge per unit you'd think they would put some of the funds towards pest control. I had to discard a lot of my things because of the rat feces and urination that was on my items. You pay less than or around the same price to just go to public storage or somewhere else that is sanitary and well up kept. I'm not sure why there aren't more reviews about the rat infestation but it is very much infested and covered in rat dropping and urine. Save yourself the time and hassle and go to a reputable company. They don't even deserve 1 star. In response the the "business owner" it wasn't unnecessary because I retrieved all of my belongings and refused to keep my items with you guys for another day longer. I had absolutely no perishables in my unit what so ever. When I spoke to Chris in Huntington he told me that your whole facility is infested because of a local dirty bar behind the business. I had boxes with clothes, two beds, and bikes/scooters. Absolutely no food at all. Your facility is just dirty and infested. If it weren't, then you wouldn't have rat traps laid out all over the property. If customer service was your "top priority" I wouldn't have called about your onsite manager telling me to lock up get my shit and get the fuck out. Like I told everyone that I spoke to that works at your place of business, there is a way to communicate with people and a way to get your point across without being rude and disrespectful. I will not be back so no need to look forward to servicing me in the future because after reading all your responses to every other customer that left a 1 star review your instant reaction is to tell the customer they must've done something wrong or they were the cause for the issues they had at your facility. Unacceptable, and far from customer service if you ask me. read more

Love knowing that I have my belongings in a secure place....the prices are affordable friendly and professional staff......and the location is very convenient!! read more

Terrible customer service. I entered at the same time as another customer. I asked if my husband can complete the sign up so I can leave. She said no. Then I asked if we can expedite the process because I'm pregnant (very visible) and needed to leave. She irritated that the other ppl walked in first. I reiterated that I understand that but could she expedite the process. She then got an attitude and took her sweet time. She went over the rules with the other customer and I listened in so she wouldn't have to repeat it but it didn't help the situation. My issue is that when a customer is having a concern or issue and clearly express the issue due to a physical limitationsThis is unacceptable. First and last time I would spend my money here. If considering this storage place. DON'T! read more

Kelsey and Cesar were awesome people! I highly recommend it! Fast service, reasonable prices, and reliable service. read more

The most hassle free U-Haul rental place ever. Does not matter who is in front. You will be received with a smile. read more

Security Public Storage - Self Storage Near Me - Moreno Valley, California

We were guaranteed this was the cleanest storage with high security. However when we went back a month later we noticed our mattress had holes in it. We told them and they told us it was just nice, apologized, and said they would set a trap. Nothing else was done. We went back a month later and our fridge was ruined. It had again been chewed through by what I'm assuming is rats. Again they have done nothing about it. read more

The one thing I liked about this location is that I was able to rent a truck and leave my car there. It was safe and secure. The gate does not close until 8pm on the weekends, so that really helped me out. The return was super easy. I just parked the truck and left the keys in it! I paid $132.48 and they charge my Credit Card an additional $19.22 for mileage. I thought they were priced reasonably. One thing about this location is: they have great marketing incentives and awesome promotional items for their customers. I will be stopping by for my FREE coffee mug and/or water bottle Of yes, I will definitely be a returning customer to this location..... #SecurityPublicStorage #GreatCustomerService #Awesome #FreePromotionalMerchandise #CustomerFriendly read more

The guys was super helpful and informative. Will come here for all my uhaul needs. I got a uhaul trailer and had lots of questions about an upcoming move. read more

Love this place especially Cesar he was great and gave us some good advice. Thanks For all your help it is hard to find someone who was honest thanks again for all your help. read more

I hate when we drive across town and they close early? It is 4:50. They are open today (Friday) until 6. Your business closed early and there is no note or anything on the window. I called number, no answer. No business. read more

Great staff, everyone is always very friendly and helpful. Love that all the area is always super clean. I feel like I'm in good hands and my items secure. read more

Thank you to the great Staff at Security Public Storage. The customer service is top notch! A special shout out to Cesar who was able to accommodate my temporary additional storage needs. As soon as a facility became available he reached out to me right away... A+ Service! read more

Awesome experience, easy, fast, friendly service. Husband and Wife are managing it, they make a great team. Very pleasant people. Totally affordable unit as well. read more

Best u haul rental place in the Inland Empire ! The most friendliest nicest down to earth people. They truly care about their business, and you being completely satisfied. Will recommend this storage/u haul rental establishment to everyone and anyone who asks for a storage place or u haul rental place. I'm truly happy with my experience and the owners and truly genuine which is hard to come by now a days. Check this place out you won't be disappointed ! Debra and Kelsey ROCK!! (: read more

Security Public Storage - The entrance of the storage gates, ALWAYS GUARDED BY THE OWNERS. Day and night, really nice to have that now a days - Self Storage Near Me - Moreno Valley, California

Cesar always takes care of my needs & answers all of my questions when I'm here. He has always been so accommodating and friendly, even the guard dog Hank. LoL. Hank makes me happy! The owners are very nice and professional as well. I am thoroughly satisfied doing business here and will always recommend this place. read more

Very helpful staff. The place is clean. I don't believe that anyone using this facility would be disappointed

Great place to store your things. As far as making uhaul reservations here DONT DO IT! Twice they messed up my order. The first time they took my reservation but never input it into the system came to get my truck it wasnt there. The second time i made double sure i got a conformation email and number and everything written down. AND AGAIN I GOT NOT FREAKEN TRUCK! Its stressful enough to be moving but this is all added unnecessary stress. I will never use this location or uhaul again. read more

It's always a great day at Security Public Storage!!! My name is Justin Holmes and I recommend this place for anyone looking for a storage space. The employees are nice and friendly and the storage rooms are spacious and affordable. read more

Excellent service friendly person miss Kelsey Zeek She is a star made our transaction easy and smooth We definitely ll rent any uhaul from her read more

Great, secure, safe, gated storage facility. Employees are friendly, quick and was easy to start service. I have had no problems with accessing my storage unit. Prices are the cheapest compared to other surrounding facilities and the location beats others hands down. If you are in the market for a storage facility seriously consider Security Public Storage. read more

Been a client here for over 3 years and this place never disappoints. Was able to acquire one of their bigger units with a very short waiting list. Very happy with the customer service and never had any problems what-so-ever. Keep up the good work Security Public Storage! read more

Kelsey was awesome with customer service. Direct, to the point, and very friendly. Highly recommend anyone to come here for storage or uhaul needs read more

We just moved and rented a Uhaul here from Heather. Great customer service! She was very friendly and helpful. The location was in an okay area... if we need a storage unit in the future, we will probably go to them. read more

Well we've had our unit for over a year and during this time both Kelsey & Debra have provided us with exceptional customer service. In addition, the facilities are clean and security is top notch. The full package indeed. read more

This is a great storage place very pleased with there customer service and friendly and soon as you walk in the door. I always will to help you out and explain everything to you if need. I would highly recommend this place if you are looking for a storage place. Also it's very clean. read more

Great friendly service and quick with the paperwork and we were out the door! I would for sure recommend to a friend. Rates are good and truck was very clean inside the cab and in trailer. read more

Love my people at Security Public Storage. Very family oriented. Friendly staff. Very professional on the phone.

Come here whether you need storage or a truck rental, they'll take care of you better than anywhere else.

Great place with such helpful and friendly people. They did a outstanding job with helping me find something to fit my needs over the phone, as well as being extremely helpful with me in person. My family also has a storage unit at this place. Such a awesome place with awesome people. I would recommend this location to ANYBODY read more

I love the place. Kelsey was really great very helpful of you did everything you could to make sure that my reservation was right.

Had a interesting but fun golf card ride to the storage by Heather And instantly felt like she was here to help. Thanks for the ride and the storage Heather. read more

The couple that runs this place are the nicest you could ask for. They helped make moving in a snap when helping us get the dollies and boxes I needed. The facilities are nice and clean and I really feel that my stuff is safe there. They are also extremely affordable, and are right down the road from home so I never have to go far if I need something from there. If you read this- thanks for everything Kelsey and Debra! Lorna A read more

Great storage facility! No hidden fees, clean space, terrific customer service. I just moved to SoCal from NYC and had to ship some of my things; they were to arrive in CA before I would. I called other storage facilities but they would not accept a delivery on my behalf, even if I paid up front and signed all the necessary documents. Kelsey at SPS made special arrangements for me to have my boxes delivered to their office, where they were held until I got to Moreno Valley. Now, I plan to use SPS for my next years here. read more

This is a great local business. The manager and his staff are extremely professional and efficient. This is a one-stop shop for all your moving needs. They offer storage, packing materials and are a U-Haul dealer. read more

I have used many storage facilities in my 50+ years. from California to Virginia. I have been using this company and location for a couple of years now and would highly recommend them to anyone looking for storage facilities in this area. Staff is very friendly and beyond accommodating, ready to help in any way. Units and yard are clean and easily accessible. Great place for all your storage needs. read more

Well maybe the storage part of it is good, but my experience was with a truck rental. I made the reservation on-line on the U-haul site. I ordered a pick up truck and someone called me to confirm but did not tell me it would only be available until 1PM because I needed it until the next day which I am sure I specified on the order. So, they gave me the only truck they had available which was too big for what I needed it for. I only needed it so I could drop off my car at a shop for repairs and I could not rent a car because the deposits are too much. Then, the website said the fee for mileage was .59 then when I got there they said on the weekends its .99 per mile. I put gas back in to where it was when I took it and they charged me for 4.5 gallons that was missing! I dropped the truck off last night so I did not see the bill until today in an email. It is Sunday and they are now closed, so I have to call them tomorrow to discuss this issue. read more