TL;DR:
My apartment has paid EV parking ($300/year with a…read morerequired placard), but most cars in the EV spots don't have placards and stay parked while fully charged--blocking access for paying residents. I called after-hours support to ask about enforcement and was met with hostility from James Glass, who questioned everything I said, raised his voice, and refused to explain his role. Mid-call, he turned on the call recording and then announced that the call was being recorded but continued being rude and condescending.
James Glass is absolutely menacing.
My apartment building, which James Glass services, has EV parking. Here's how it works: in the garage, there's an EV section where everyone with an electric vehicle parks. You charge, then move your vehicle. You're allowed to leave it overnight only if you begin charging in the evening. Otherwise, you're supposed to park in your designated $50/month parking spot.
For the EV section, anyone can technically park and charge--but the apartment requires you to pay $300 per year to use it. Once you do, they give you a placard to display whenever you're parked in an EV space.
One evening, I noticed that across all three garage levels, about 80% of the vehicles parked in EV spots didn't have placards. That led me to believe many were taking advantage of the charging stations without paying for the permit.
Now, I truly wouldn't care--if it didn't interfere with people who do pay and actually need to charge. But over the next few days, I kept seeing the same cars sitting fully charged in EV spaces, still with no placards. Other neighbors even started bringing it up to me in passing.
That's the context--now here's the story:
One evening, I call our after-hours phone number. I was, one: confused on the policy, and two: upset because myself and three other tenants had been waiting all day for an EV spot to open.
The person who answers doesn't identify themselves at first, but later in the call, they tell me they're James Glass. So I'm polite, calm, my girlfriend sitting next to me listening, and I explain:
There are vehicles parked in the EV section without placards. I just moved in a few weeks ago and wanted to clarify the policy, because I pay for access and I'm rarely able to get a spot. I also asked what the building does to enforce this.
Instead of listening, James immediately starts questioning me. First thing he says: "How do you know they're not allowed to park there?"
Simple. I tell him: "They don't have the required placard."
He ignores that and follows with: "Well then how did they get there?"
At this point, it's obvious he's trying to deflect instead of helping. You'd think someone who services the building would understand how the garage is laid out--EV spaces are accessible from the same entrance as every other spot.
Then James goes, "There's absolutely nothing I can do. This is completely out of my control."
So I ask: "Can you tell me what your responsibilities actually are, then? My move-in documents say after-hours is for noise and parking complaints."
That's when James starts twisting things. He tells me he can't help me and refuses to say what his role actually covers. This turns into a 10-minute call where I stay calm the entire time--and James raises his voice so much that suddenly he goes, "Hold on--"
Then I hear a robot voice: "This call is now being recorded."
He continues: "This call is now being recorded. I'm going to express to you--" and from there, the condescending tone only gets worse, though the yelling temporarily stops.
Maybe Mr. Glass forgot the call was recording, because toward the end, he starts raising his voice again and asking me the same questions, but this time in an interrogative tone--stuff like: "You wouldn't know if they're not allowed to park there, would you?"
Eventually, I ask once more: "What does your after-hours patrol actually do?"
He refuses to answer. Instead, he keeps repeating himself, cutting me off, saying something along the lines of:
"I'm going to end this call. It's clear I'm unable to do anything for you because you cannot prove the vehicles are in violation."
Which is ridiculous--I already told him placards are required, and the cars in question didn't have any.
He repeated that same line about five times in one minute. My girlfriend kept looking at me and whispered, "He sounds demonic." Demon is right.
Because in the last 25 seconds, James suddenly switches up. He goes, "I'll have someone come out and investigate this. Is there anything else?" And of course they never came, or did anything about it, as I asked the leasing office for a report and they confirmed that James Glass never officially came out to the property that evening.
