Excellent attention to detail while doing full set of nails. Very fast service and great customer service definitely going back! read more

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THIS PLACE IS SOOO DIRTYYY! Please be very mindful when choosing secret nails. I got sat right away while she finished another client. The client got up and she immediately moved me over to her station with zero sanitation in between, that should've been my first red flag but I continued on. I got a soak off of my existing set and got a new set. She absolutely ripped my nails apart. My nail beds were tore up but again I decided to continue. All of the tools on her station were very obviously reused with many clients. The day after I got the set I started experiencing discomfort on my middle finger. My entire finger was swollen, and I started to get a dark spot and an obvious infection. I then had to pay $125 to get them to dig the infection out of my finger and give me antibiotics at the ER. I will never return to this nail salon and I hope you find this warning before it happens to you. read more

I was able to get in as a walk in and the basic level services include quite a lot for a good price!

The overall customer experience was great. My issue is the fact that the gel manicure has lasted less than a week along with the pedicure. Pricing overall was okay. I will say that when you walk in the first thing to greet you is the strong smell of acetone which is a bit much. But as I mentioned before, what I cannot get over is the fact that the gel polish didnt last more than a week. read more

Secret Nails - Nail Salons Near Me - Jacksonville, Florida

It's Okay. It is close to the house. It depends on who I have. Last person was talking on the cell phone while servicing me. You do get offered a drink. Usually even if it looks busy little or no wait. They do a good job with my hang nails. They have a menu to choose your pedicure, I find that my nails don't last as long here but the reviews in Oakleaf aren't great. read more

I normally don't leave bad reviews but today I have to! I went here Friday to get a fill with no polish. I told her I'll be back Sunday to get polish because I promised my daughter she could paint my nails for the weekend. 1. She tried to charge me for a clear coat lol (yes, a CLEAR COAT!) 2. She filed my nails SUPER THIN!!! Saturday, 3 nails broke because THEY WERE SO THIN! Sunday (today) I go back to get polished but I showed her the nails were broken due to the way she did them (let me add, she put glue in my nail when she was done. At first I didn't understand why she did that... but once they started breaking off it all made sense! She tried to prevent them from breaking because SHE KNEW they were way too thin) anyway, I go in Sunday and I show her my nails, this lady STILL tried to charge me to fix them !! lol it's only been TWO days and 3 broken nails due to HER mistakes, but I have to pay for her to fix them?? These folks are so money hungry it's crazy! I went somewhere else and paid full price for nails and feet because I refused to pay her to fix what SHE did wrong. I will not be going back! My first visit with them was great, that's why I went back. But after this time.. they lost a good customer ! read more

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My experience was not good. I did not receive a manicure as requested. My nail tech rushed my toe polish change and when I asked her to correct her mistake. She made it worst and got upset when I told her I was not satisfied when asked. This was my second time visiting the salon, but do not intend on returning. I spoke with the manager about the issue, but the damage was done. read more

Owners are very attentive. Lovely decor! The do a great job with pedicures and also kid friendly. I've noticed they get many male clients.

Came in as a walk-in and was taken care of right away Wonderful customer service. Jeannette took care of me. Wonderful manicure pedicure definitely will be coming back soon. read more

Secret Nails - Pedicure - Nail Salons Near Me - Jacksonville, Florida

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If I could leave one star I would. When I first got there I asked for long straight nails and she proceeded to give me the curved ones. I told her that they were not the straight ones. My nails are uneven, there all different sizes and she shaved the sides down too much and now a week 2 weeks later my nail beds are peeling and my finger tips as well. Horrible horrible will never go again read more

Secret Nails - Nails - Nail Salons Near Me - Jacksonville, Florida

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this salon is way too expensive!! they charge for evety single thing that should be part of a normal pedicure. my husband gad a mani-peci and they first wanted $10 additional to buff his nails I asked isn't that part of a normal pedicur? then she came down to $5 I will never visit this place sgain read more

To Tracey at Secret Nails: If that is even your real name. You are one of the supposed owners along with "Lynn". I will tell you what your employees are too scared to tell you because they need to earn a living.... Some of your clientele, I can tell, would LOVE to give you a piece of their mind, but I hear you have JSO on speed-dial as a scare tactic... God forbid a person disagree with YOU. You are a mean, loud, disrespectful, and a condescending woman who is more interested in "bringing in the money", than looking at the blessing that can come from serving others through business. You should NEVER ever call out your staff in front of others, EVEN if done in your native language. Sadly, you are too full of self-righteousness to be ashamed of your actions. Wake up! You are so lucky to have had Mike (aka: Kevin)on your team. He was a smart man to leave rather than remain in a toxic work environment that lacks integrity. People reading this: if you could care less about how employees/staff are treated, then go on your way. Note: I am writing this as a customer who received exceptional service from Mike who FINALLY realized he deserves better. read more

Secret Nails - Kindness is not a superpower. - Nail Salons Near Me - Jacksonville, Florida

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I came here on a Saturday afternoon. It was busy, totally understandable. Asked for the basic, which to me are your fundamentals. A basic mani and pedi. She wanted me to do something more to my nails to protect them but I live by the first show me you can do the basic an then we can talk. Well I left disappointed. An will not return. I do not live here but this is my 3rd time at this location and that's it. read more

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Not very clean, and they do a sloppy job! Felt very rushed! I got a pedicure! I understand they were busy, but I'm a paying customer!!! Don't waste your time or money coming here! read more

If I could give zero stars I would. Terrible terrible terrible. Literally the worst service I've gotten for my nails. Polish all over my feet, got cut twice by drill on skin. I had to have two ladies try and fix and still couldn't left with my feet looking like my 2 year old polished them. They made me late for a party I was on the way to and then when the second lady had done all she was willing to do she goes, " go ahead since you are late and don't have time" sarcastically. They refused to correct the issues even after I asked for them to rectify it. DO NOT recommend. Worst service ever. This is what I left with! I left worst then I came. read more

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After going to two other nail salons prior who had a lack of supply on top of bad attitudes. I finally stumbled across this hidden nail salon. I walked in and was taken care of immediately. Today is Friday and I got there around 1 o'clock. I had Sheila and she was absolutely amazing. She was able to correct my nails that were in properly done they had nail technician at a different shop. I highly recommend her. She is very nice and does what's best for your nail care. read more

Secret Nails - Perfection - Nail Salons Near Me - Jacksonville, Florida

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I've been going here for about two years, I've never experienced a time like today. I was a walk-in who just wanted a fill in. The guy who started my nails helped at least three other people while servicing me. I could tell he was more focused on one customer. I explained the nails I wanted, however, I received chunky odd shaped nails instead. He left nail polish residue on my skin and the glitter did not fully coat my nails. I also asked for a design, which I explained too. You cannot make out what letter is on my nail. I will not be returning. read more

Went to go get a pedicure with gel nails. The polish color is uneven in color and does not go all the way to the tips and is on my skin in places. The foot massage wasn't a massage at all it was a skin massage at best. The laziest technician I ever had who put forth no effort and skimped on using enough nail polish to do an even coat. Will definitely not be back! read more

Two hours in and I left without my nails even being done. The nail tech who was supposed to do my nails decided to sweep the entire salon before starting on my nails. The acetone from my previous gel nails being taken off were beginning to burn so I decided to take them out of the little tins and the nail tech beside me decided to mock me and make gestures about me to her own client for letting the gentleman doing my toes know that it was burning my nails. After watching as I was shuffled back and forth from nail tech to nail tech, I finally said "just take the polish off (it was burgundy), I'm going somewhere else tomorrow." The lady then proceeds to half take the polish off and exclaim "are you okay?" I definitely was not okay. If you're going to talk crap about someone, it's all the same, even if it's in a different language...body language tells all. Speaking crap in a different language doesn't mask that it's still talking crap. Thoroughly disappointed and I will never be back. I will drive across town before I go back to this place. read more

So I paid $85 for my full set dip powder ombré and I feel really stupid for not speaking up more than I did. I asked her to add more pink in the beginning because it was starting to get too dark and the pink matched my nail bed too closely- it looked like my nails were already grown out or that somehow my finger tips had gotten frost bitten... the girl that did my toes was super sweet and I got the cheapest pedicure, but y'all, don't go here. This experience was already after a couple bad nail jobs and I wanted to give them another chance. Plus my husband works close to that area so I was gonna take him on a date after work and boy I just felt like crying..... plus towards the end she started rushing like crazy because I guess more people were coming in and she wanted another client? She had someone in her chair before I even got up to pay. read more

Secret Nails - This is what I got... - Nail Salons Near Me - Jacksonville, Florida

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I'm so glad I visited this salon today. They got my step-mom right in and even had two techs work on her like she was a princess getting ready for her modeling shoot! Can you imagine...simultaneous hand AND foot massage!! She kept saying how relaxed she was. I could hear her having a good time with the ladies, and they offer a water or a wine while you are being pampered. Her hot pink nails looked beautiful. read more

Secret Nails - What luck! - Nail Salons Near Me - Jacksonville, Florida

This place is SECRETLY TRASH. You should update your business name to address the poor quality of material used and the rushed service/lack of hospitality they provide. Literally today makes a week I got my nails done with SNS. Day 2 it breaks on my pointer and pinky while typing on my keyboard. I did not get a chance to address this issue until today with one of the women that work at this garbage box of a facility. She told me it's been a week and that's normal. I told her NO NO sweety, SNS lasts an average of 3-4 weeks. Her response was "Well there's nothing we can do about it". So you're telling me I paid $45 to get my unmanicured nails dipped in some cheap a$$ powder and finished off with regular clear nail polish and you're not going to provide a genuine service/experience as a first time patron at your wack a$$ cheese trap of a bum business???? I told her I will gladly bomb her Yelp with bad reviews warning any victim who unknowingly walks into this work mill of scam artists. LADIES - BEWARE! THE REVIEWS NO MATTER HOW OLD ARE ACCURATE. GET YOUR SH*T TOGETHER OR SHUT IT DOWN YOU DOOKIE DUMPSTER OF A BUSINESS! read more

Secret Nails - Joke of a job - Nail Salons Near Me - Jacksonville, Florida

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RIPOFF. Go to Evie nails 10 minutes up the road to save yourself $16!!!! This is apparently "almond shape" which cost $46 SNS when it's literally my short natural nail. Complete BS. Evies charges $30!!!!!!! read more

Secret Nails - "Almond shape nail" bullshit - Nail Salons Near Me - Jacksonville, Florida

Two friends and I had lunch nearby and stopped in for a pedicure/manicure. They were able to accommodate all three of us at the same time, so that was a plus. I will say the staff was very friendly (other reviews had indicated otherwise), but other than that, I was not very happy with the experience. First, my friends both had decided on manicures. Curiously they received them at the same time as their pedicures. I have never seen that happen before. Because they were seated on either side of me, I lost the use of my side table, and had no place to put my drink and purse. My shoes were taken away (which I didn't even know until it was time to leave). Another odd thing about the manicure (which after seeing what was happening with theirs, I decided to only have the pedicure), they make you twist in your chair so they can do both hands on one side of your pedicure chair. Now that may be fine for some, but if you have any back or neck issues, or just don't particularly like twisting in half, it is very uncomfortable. I felt like this was done this way to get you in and get you out as quickly as possible. I always find it interesting when I have a pedicure at the same time as a friend. Even though we pay for the same treatment, they always seem to be different depending on who your salon person is. My friend got a foot massage, I got none. She got an undercoat and topcoat on her polish - I got neither - so I truly expect this polish to chip off quickly. Two of us also ended up with paint on the ends of our toes that we didn't notice until out in the sun. One of the ladies who had a manicure ended up removing the polish when she got home as it had already chipped. Again, she wasn't the lucky one and didn't get a top coat on her nails or her toes either. With so many nail salons to choose from, it won't be a difficult decision to not return to this one. it's unfortunate as there aren't a lot in this area that get good reviews, so they could have a following, but it seems like most of the reviews agree this isn't the best spot to stop. read more

Ok.. The last time that I went to Secret Nails it was brand new and it was ultra amazing. That was about 3 years ago. Apparently, allot has happened with them in that time. I should have ran out as soon as I caught a whiff of mustiness once I sat down. This is not my usual spot but because most of my errands were in this vicinity and my needing my feet sandblasted was of utmost importance. Plus, I wanted to get home and take a nap before my son got home from school. I figured what the Hell just get a quick pedi.. They didn't put any scented bath salts in my water. My package came with a beverage which didm't get. I didm't realize it until we were half way into my pedi. Instead of asking for the beverage I decided to downgrade my package so I could get the Hell outta there! I couldn't "relax" because, ONE, there was a fly that wanted to tap dance on everything around me and TWO, I kept noticing so many not so good things about this place. Thank goodness my nail pack was sealed up. But, the rest of the gadgets were old. He used what looked like a Mr. Clean brillo pad to buff my feet!! LMAO! I can't even. My nail tech set a cooking timer before we started.. which i aaas o with. I just had never seen that before. As soon as it went off he started to rush through the rest of my session. Not sure why because I was the only dumb a## inside of this nasty lil nail shop. Everyone was nice, polite and seemed happy. That's null and void of your establishment is unkept, dirty and smelly. read more

Service was excellent. First time visiting and I see myself coming back. The prices are reasonable. I noticed they offered a beverage to all that was receiving service. The place is very clean and well kept. read more

Secret Nails - Nail Salons Near Me - Jacksonville, Florida

I was incredibly happy with my pedicure service. I came here with family who are regular customers at this salon. My first impression was that it is remarkably clean inside. There are really pretty hanging lights and a calm mint color on the walls. The wait was only about 8 minutes or so and the technician took very good care of my feet! She was super gentle with my ingrown toenails when removing them and tried not to hurt me as much as possible. I would absolutely come back here and would recommend it to anyone! read more

Secret Nails - Nail Salons Near Me - Jacksonville, Florida

I literally felt like I was Anjelah Johnson reliving the "your finger do like that". It was expensive for the quality job they did, even the polish wasn't great. Would not recommend, definitely not returning... read more

Nail technician Kelly was very rude today. She kicked customers shoes and huff and puffed to squeeze between myself and her actual customer obviously mad that she had to do the ladies nails. She was very nasty and should've been sent home for acting like that with a store full of customers. If you go to this nail salon do not let this entitled grown brat do anything for you!!!! Katie, Jack, and Marisa were awesome read more

This is the worst SNS dip I have ever gotten. It hasn't even been a full week and it's already cracking and lifted, my nails are all different lengths, they're bumpy and uneven. I honestly can't believe they charge $45 for this low quality work. read more

Secret Nails - Nail Salons Near Me - Jacksonville, Florida

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Worst place ever! They price gouge and my nails, after one day we're chipping and look HORRIBLE. I went in and asked for a refund (they wanted to do them again) and they told me to come back in on Wednesday for the manager. I came because my husband is coming home soon and I wanted my nails to be pretty. Instead? I have CRAPPY NAILS! I will NEVER recommend anyone to this place! Stupid people! read more

Secret Nails - This happened after ONE DAY. Oh and btw? I was charged $35 for this!! Those are my real nails!! Prices are ridiculous! - Nail Salons Near Me - Jacksonville, Florida

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Do not go here. Went in for SNS manicure. First off there is no manicure part to this at all. $36 for them to literally dip the nail in the powder and a quick file, not even a hand massage. Second off, they turned out horrible, most likely due to them trying to rush me out of there and putting a clear regular polish top coat on top of SNS. They are smudged the powder is all in the nail bed and under the nail. Overall just not good for the price. Also they offered the pedicures and the ladies next to me a drink, but for some reason excluded me, I can only assume that because I look young they decided to give subpar/borderline terrible service but still charge me full price. read more

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Likely the worst pedicure I've ever had. They put water in the bowl way ahead of when I sat down, so it was lukewarm. The tech didn't come to get started for at least 10 minutes so I had to take my feet out since they were cold, this made the woman working on my friend scowl at me for putting wet feet on the footrest. When he did finally make it over to start, I asked for warmer water, he barely heated it up. He asked which service I wanted, I told him which pedi level and gel polish. He used a motor file to get my existing gel polish off, which burned. Feet back in the cold water, he went for the oils and lotions, upon returning and getting back to work he told me the total would be $75. That didn't make sense since I had chosen the $50 pedicure. The rude woman working on my friend interjected and said gel is $25, her tone was extremely condescending. I told her it didn't say that and I've never had that big of an upcharge for gel, it's usually $15 at most. She continued to speak as if I was attempting to con them, so I told her ok fine, I'll downgrade the pedi package because there's no way I'm spending $75 plus tip for a mid level pedicure. She told me he's already got the oils and lotions out, you can't change now, which is absolutely absurd. So feeling trapped since I was already in the most uncomfortable spa chair ever, I decided to get regular polish instead because there's no way gel should cost that much in addition to a service. She immediately started talking with attitude to my tech in their language, and the entire experience after that was god awful. He "massaged" my feet and legs so roughly with the hot stones that I ended up with bruising on my ankles. He moved so fast it felt like he was barely touching me, but still took a long time on each section, so it's not like he was trying to make it a quicker experience, I've never felt something so awkward in a salon. Just terrible, not a good or relaxing experience at all, and I wasn't the only one highly disappointed. read more

Let me first say that the people who worked here were lovely. However, I was over charged for two basic pedicures with gel polish. I paid over $100 for both BASIC pedicures which were priced at $28 each and then $20 for gel polish. The other salon I have gone to charges $5-10 for gel polish at the MOST depending on how detailed. I was even charged to remove the gel polish that was on my toes before. This should have been included. The other salon I have gone to removes previous polish free of charge and I'm pretty sure most decent ones do. Needless to say I won't be back. Don't make the same mistake I did... read more

This salon has low ratings for a reason. I came in for a pedicure and the man who started working on my toes was not even listening to my requests and how I wanted my toes. Each time I told him something he acted like he understood but proceeded to do something entirely different. Eventually I became completely fed up and left without my toes being polished. And also their high prices DOES NOT match their work at all. read more

Got manicure & pedicure clean & friendly. Love Diane. This is my salon for now & always.

Always good service here, tonight was busy! And a child who had a loud pad was aloud to continue, ridiculous rude to all the other people here to relax. unfortunate. read more

Absolutely amazing place! Classy decor. A TON of staff and chairs. They did a fantastic basic pedicure and manicure with five different levels of pedicures to chose from. They were kind and polite. I will DEFINITELY be returning. read more

When i went the first time my gel mani lasted three days. When i went the second time. My nails started chipping off that same day. The lady barely took off any cuticle. read more

I will never go back to this place after being told they were calling the cops on me for refusing to pay A dollar surcharge they were charging non cash customers. They charged me anyway, and I will dispute it with my bank. I already sent a written complaint to visa. According to fl statute 501.0117 a seller may not impose a surcharge on the buyer electing to use a credit or debit card in lieu of cash if the seller accepts payment by credit card. read more