Was excited to try this spot on there recommendation of a neighbor who said it was great!
Arrived for some late night chicken, and it was cold outside, so walked in the side door where we were pleasantly surprised with a big art gallery. Ordered easily on a large tablet screen off to the left, they were out of a few items since it was late night (understandable).
Ordered an OG chicken sandwich with fries, an OG chicken taco and an OG chicken slider. We are pansies when it comes to spice, so were looking forward to some crispy chicken, but purposefully didn't order the spicy versions.
We then proceeded to wait, and wait......and wait. I'm a pretty reasonable person for wait times, but it was us and one other couple, and it took 47 minutes from our order confirmation that was emailed to us from when we were handed our food.
Regardless, we were excited to dive in! Disappointed that they forgot the chicken taco, asked about it, and he said they were out, so asked if it could be replaced with another chicken slider and fries, which he said yes, but another 5-8 min wait (fine).
The bun on the chicken sandwich was a delightful brioche, and the chicken was crispy, but my gosh it was SO SPICY. Our friends ordered the spicy chicken on purpose, and even they were dying. The chicken slider was also made very spicy, but there Hawaiian King roll it was served on was really good.
Our 'replacement taco' slider was now ready, only to see it was just a tender, and it didn't include fries. Waited 5 more minutes, and received literally 6 fries in a box. Total wait time of over one hour.
Just overall disppointed that our order wasn't correct for multiple reasons, replacements did not quite make up for it, and the wait time time was unreasonable for what we ordered and the amount of customers. 2 stars for the good bread and everything was served fresh and (temperature) hot!
Hopefully Secret Hot Chicken can figure out their timing, whether it's cooking or staff related. I would personally not come back unless I ordered ahead on Toast Tab and had a confirmation it was ready, and would check my food for accuracy before leaving. read more