Consumer Beware, I found an offer on Groupon for eyelid lift surgery. STC Plastic Surgery's promotional price for the eyelid surgery was $1499. Prior to purchasing the deal, the fine print indicated that a consultation appoint was required. I contacted the office to inquire about the process, because I lived 50 miles away and wanted to know how many follow-up visits were required. The office assistant (Angie) explained the process and strongly encourage that I book a consultation first and not purchase the deal through Groupon as STC Plastic Surgery would honor the Groupon price after the consultation and subsequently pay at their office if deemed a candidate. The office assistant book me for a month later and assured me that the Groupon price would be honored at their office.
Given that the eyelid procedure is not major surgery and was strongly suggested to not purchase the Groupon, I suspected STC Plastic Surgery did not want to pay Groupon the commission or fees at an already discounted procedure.
Upon the consultation, Dr. Machida indicated that I was a candidate and that their staff would discuss pricing with me and declined the Groupon deal with no reasonable explanation.
Dr. Machida falsely advertises. He intended to get a customer in the door with the intention of upselling for a larger ticket price (e.g. facelift) procedure, which was not the case for me. Dr. Machida just baits people through Groupon and demonstrates unethical business practices. To say that his staff also believed in my case, it prompted me to file this complaint with the Better Business Bureau and the State of Consumer Affairs because Dr. Machida should be investigated for false advertisements and unethical business practices. read more