I'm in love with the caramel caretto (may be spelling that wrong). It's a warm hug in a cup. So smooth and delicious. Today I had decaf with oat milk. Very yummy. Sat inside and did some work. I find it cold inside but it's also -25 so it's just cold. The place is super clean and lots of spots to sit. Lots of parking available and a drive through. read more

Since my holiday favourite is no longer offered at my usual choice of coffee place I decided to try second cup. It's actually way closer to me then any other coffee shop. I grabbed a eggnog latte and it was amazing! The staff was super friendly. The only downfall is that since they have the eggnog latte they are super busy now. Which is AMAZING for them as they are locally owned. But it is quite the wait. read more

I used to love this location a lot. The baristas in the morning were super friendly, the music was great, and I could get lots of writing done in the morning before work. Have even made some great acquaintances with all the regulars who are in every morning. But lately, it's been one thing after another. The music most of all. I don't know what they used to have, but they switched to the Sirius Coffeehouse Acoustic Mix, and I loathe it. If I have to hear Ed Sheeran doing the acoustic version of "I'm in Love With Your Body" one more time, I think I'll lose it. I usually have earphones, but somedays I forget. They've also brought in a Pinkberry stand, so that necessitated rearranging all the tables. That kind of annoyed me, since I'd sat at the same table for nearly a year. And then they took my favorite server off mornings. Small things, but they add up. Combined with the fact that I can't stand the "healthy" breakfast food options here, that means I'm eating way too many egg cheese and bacon wraps. I've had to start mixing it up with Starbucks again just to get some egg whites, turkey bacon, and fruit and yogurt parfaits, which are way better for me. I've already complained to HQ about that, but haven't seen much improvement. I'd really rather support a franchised Canadian company, so will continue to go in hoping things improve again. read more

I love the coffee selection. Service is okay.. very slow and sometimes grumpy. Unfortunate because second cup is great and it's the only location in Sherwood park! read more

Kinda disappointed this is the last remaining second cup in shpk. Love their coffee atmosphere and wifi connection. This place needs to be bigger though. Or they need to reopen a second location. read more

I have been going there for years. I love second cup so I keep going because it is local. However this location is terrible. They are so poorly managed and constantly make mistakes. They burn their lattes like they don't have a clue. Their inventory management is ridiculous - not just during Covid. They are often out of stock during times of day when they should have stock. It is common for them to mess up and forget to add sugar or whatever. They are completely disorganized by the time you get to the pay window often. Today I ordered a banana that was supposed to be partly green on skip and got a banana that was mostly rotten. Like begging for a bad review rotten. So here we are. Years of being mildly frustrated and a rotten banana. That's how I review this place. Look at what you made me do second cup. And we used to be such good friends. read more

I stop by this Second Cup every Tuesday for Latte Tuesday. Aside from the location inside Millenium Place, I believe this is the only Second Cup left in Sherwood Park. Which makes me pretty sad. But it's close enough to work that it's not that bad. The customer service here is interesting. The men who work here seem to be over-the-top friendly and outgoing and the women all seem to be a little more reserved and almost a little grumpy sometimes. Maybe it's just happened that way when I go in. Either way though, it doesn't change the quality of the latte. I'm addicted to the Matcha Green Tea latte.. so that's what I usually get. What makes me sad is that even during lunch time on Latte Tuesday, it's really not that busy here. It's not empty by any means... but not hopin'.... especially in comparaison to the 8 or so Starbucks in The Park. read more

Stopped in on our way out of the city at 6:53pm when they close at 7. No one would answer the drive through intercom so we drove up to the window. The girl opened the window and said they were actually closed. I stated I thought they closed at 7 and then she told me she actually ran out of espresso shots so she couldn't make any drinks. Obviously she cleaned the machine early so she can leave early. The only drink she said she could make was a cold brew. Since that was our only option we both ordered one after asking if they were a sweet drink. She said not at all We ended up paying almost $10 for two drinks and when we dried them it was so sweet I could barely drink it. Usually this second cup has great service but I was very disappointed I wasted my time and money stopping. Hopefully management can get their employees In order before it affects their business too much. read more

Batista added a $9 tip to my coffee order at drive through. Careful if you are noticeably American. Super lame. Then manger tried to tell me that I added the tip. read more

Absolutely brutal service. Went in to buy coffee beans, was next in line, told them what I wanted, was then told that they would help all the other customer and then get my order. When she returned I asked why my business had to wait while she helped the others in line. She just stared at me with a blank stare. I let and will never visit this location again read more

Slowest service. You would think that ordering tea and coffee is rocket science with how stumped these people are. Didn't heat the croissant. Redeemed more rewards than requested and blamed computer error. 30 minute wait in drive thru for a tea and croissant? I had avoided this location for months because they were constantly messing up - tried again today and no surprise - nothing has changed ! read more

Another disappointing experience. The food and drink were fine, but the staff and store could use some improvement. The milk Thermoses were missing from the beverage station, and when I let the barista know, I was handed a 4l jug of 2% milk. No apology for the station not being stocked. With at least 5 staff members present, there really wasn't any excuse for not being ready for guests. I noticed another customer dusting crumbs off a table and then take it a step further and ask for a cloth. The staff seemed very involved in chatting with each other rather than interacting with guests. I have had similar experiences at this location before, and prefer to drive to the Wye Road shop instead. I found it ironic that there was a stack of customer service surveys next to the cash register. I didn't grab one at the time. Wish I had. I will continue to drive to the other location rather than return to this one. read more

Excellent service, great coffee, smiling staff and cleanliness and condition is very good.. Kudos to the management.. Will definitely come back again. read more

The food is fine, and drinks are sub-par. Quality of beverages tends to vary and the wait times are often verging on long even if the store isn't too busy. They seem to always have 4 or 5 staff members on deck, however they all seem more interested in talking with each other than helping the customers. Bathrooms are consistently dirty and tables often have crumbs on them. That being said, they renovated in the last little while and the inside of the building looks much nicer. My only complain on this is that sound echoes very badly especially when crowded. However if you're in need of a Second Cup fix you might as well give it a try, although personally I'd rather go for Starbucks or drive into the Fort for Second Cup if need be. read more