I am so broken for what this place did to me today. I connected to a dog, Bobby, they had on their…read moresite for a month. I read his description and saw his picture and I just knew he was meant for me, you know. I called them, they sent me a form to fill and filled it honestly. They called me to set the date for the meet and great and with more addition question like, where you live? Have you lived with a big dog? Etc. I ended the call with high hopes cause everything was going amazing and I thought this was it! I'm getting a companion in my life I can care for. He was my baby on my mind already. The day of meet and greet came by which was today, went in 30 minutes early cause I was anxious, it's like having a new baby. I had everything ready for him at my home. Have been preparing ever since I got the call. I showed up and i could tell straight ahead, he wasn't going home with me. The employee didn't even want to let me through the animal shelter door. Asking question about where I live and how often I'm home. Making excuses like he's big, he's strong, he needs training, he has separation anxiety, did they let you know about that?, who did you speak to? Then after all that, they started suggesting other dogs for me. Like how insensitive are this people. A dog is a lifetime companion and you're choosing different dogs for me like it's a temporary situation for me. I'm not a fostering the dog. I connected to the dog I choose, he is the one I see in my life and they treated him like he's a chess piece to me. I said I would do whatever suggestions you want. I will hire a trainer, I will get medication for this anxiety, I would have a caretaker with him when I'm at work so he doesn't get anxious, anything and everything you tell me to give him a good life, I would do. They finally let me meet him and I was in love with him. He was so beautiful and I could just see how he would change my life. But I knew I had to leave him behind. I'm writing this review in pieces, mentally, I left the animal shelter in tears. It's like going to the hospital excepting a baby only for them to tell you it won't be happening. Coming home to all the things that you got and did for him to feel at home in your home is so heartbreaking and something I never knew I would experience like this. I am gonna try again to find my forever companion but after my experience today, I need a few months to mourn my almost baby. My advice to the animal shelter east service, please include issues and concerns of the dog on the description and what's family and living conditions works for them . I hope this review is a lesson for you guys to do better.

The shelter is completely disorganized and truly makes me question their priority of the animal's…read morewellbeing. On Wednesday, I saw a dog that was available that was perfect for me. I've rescued dogs my whole life and knew this would be the perfect home. They do not accept emails so I set an alarm to be up and ready for their opening at 10:30 to be able to call. I get through, and the 7 million directory voices make me press a bunch of things until I finally get their *full* voicemail where it says try again later and the phone then automatically hangs up. From then on for hours the line was busy and I could not get through to even a ring. I took screenshots of all this. I got a hold of a human by noon and at this point the dog was already taken because "phones were off the hooks." I know.. I was the first caller so he would have been mine. Then that night, I see an add for another sweet dog in the West location's shelter. Perfect. I set an alarm and THE SAME THING HAPPENS. Now I lost two dogs that I would have been perfect for and kudos to the person who got through to a human because I genuinely do not know how they did it. All I can say is if your priority is rehoming the dog into a good family, the dog should not be "claimed" between 1030 to noon, without background checks and inspection. Regardless, now I'm upset because it seems like the shelter's priority is who has the quickest fingers to dial, rather than who will make a stable home for a rescue dog. Also, it's covid- get a call waiting system.

I love coming to Pet Value to peruse the finely curated items, a lot of them being high quality and…read moremade right here in Canada. There isn't as much selection versus Petsmart but you're getting good stuff. In preparation for more snowy weather and salty sidewalks, I was able to pick up some paw protectant balm and booties for my bigger dog. At the register the cashier let me know that they have a 30 day return policy on the booties in case my dog doesn't take to them. This location also has a self dog wash at the back.

From the owner: At Pet Valu we understand that your pet is a part of the family, because we're pet parents too. At…read moreour stores you'll find a great selection of pet food, treats, toys and accessories, all at competitive prices. You'll find our stores in local communities across Canada and the north-eastern United States. Across all our stores, you'll find friendly Pet Experts trained in pet care and nutrition through the University of California Davis Extension School. We pride ourselves on being Pet Experts and we want to use our knowledge and experience to help you find the right nutrition and other solutions for your pets.

Our vet is Dr. Augustine. He's professional, knowledgeable and takes such good care of our little…read morepup. My dog usually gets really anxious going to the vet but ever since we switched to Dr. Augustine, he's no longer scared of his appointments. That gives me so much comfort. Augustine is very reasonable and I truly believe he has my dogs interest at heart and not his wallet. He takes his time for every appointment. The prices are reasonable here. Marble had gotten tooth extraction here and anal gland expressed.

Nobody ever tells you how important it is to have a vet with great bedside manners until you get…read moreone who doesn't have any. My previous vet near my downtown condo had me looking to switch vets and I landed on Apple Creek. I've dealt with several of their vets here, most recently Dr. Augustine, and they've all been very helpful and listened to my concerns, and responded professionally and appropriately. I originally switched since they have more reasonable prices for feline dental. Unfortunately for one of my cats, her pre-dental bloodwork led the team to conclude that she likely had cancer. They worked tirelessly to get my cat an appt at the OVC in Guelph where they were able to treat her in the short-term and get the final diagnosis. A note that they stopped accepting new clients in December. This doesn't include new pets for pre-existing clients. The staff here speak English, Cantonese, and I believe Mandarin also.

Brand New Pet Valu location in Pickering. Located in a strip Mall that is nice and clean…read more Pet Valu is always the pet food stores I recommend pet owners to get their pet supplies as they are all independently owned and the staffs are knowledgeable. One good thing is they don't sell Live animal... like other chain pet supply stores!

This store deserves top score. The staff are super friendly and helpful, now that my puppy has…read morearrived. They offer expert advice on harness, collar, treats, etc. The above and beyond service has not gone unnoticed. Top notch.

I wanted to warn people about this particular rescue we adopted our rat terrier from…read more There have been multiple issues including the fact that before we started fostering our dog we repeatedly let them know that biting was not something we could handle. The day we pick him up after a 3 hour delay, he is almost microchipped a second time, I'm informed he bites. The other day he snapped at my partner and contacted the rescue about what to do and they showed zero empathy or accountability and said that if I sent photos of him they could put him on petfinder. In their rescue headline it says that coordinators were available for help and guidance however, during my time of fostering I wasn't given any instruction, no one checked in with me and the treasurer of the organization also added pressure for me to sign and pay the fee for his adoption and made a remark that he wasn't my dog until I had signed everything, when I had only started fostering him for 2 weeks. This rescue is full of people who are unfit to work with people and the lack of transparency about his behaviours is concerning for further adopters. It left a bitter taste in my mouth and I feel as someone who has managed a non profit that even if they are operating at capacity they are not meeting the minimum of making sure the homes the dogs go to are prepared. Very irresponsible.

We adopted our Jack Russell/Chihuahua/Australian Cattle Dog mix from the Jack Russell Network of…read moreCanada (JRNC) in November 2020. This dog should never have been adopted to a city dweller. He spent the first 6 years of his life in a country setting, where he was allowed out for the whole day and only came in at night. When we got him, he had been neutered just a few months earlier, and his tail was amputated. In the shelter he was first put into, he chewed his tail to the point that it became infected and had to be removed. Our home is in the middle of the city, with access to a small back yard, and 3 walks per day. Obviously this was not what he was used to and it was difficult for him to adjust. He was reactive to other dogs, lunging, barking and growling. Walks were never very pleasant. As time went by, he became more frustrated and eventually he attacked our adult daughter. He launched at her with his jaws around her nose and wouldn't release until my husband shouted at him. Fortunately our daughter didn't need stitches, just antibiotics. It wasn't his fault, I had brought a bit of food to him and my daughter bent over to pet him at the same time. According to an animal behaviourist I spoke to, the dog did not attack. What he did was to give a warning. We finally surrendered him back to the JRNC after more aggressive behaviour towards both of our adult children. And then we saw his profile on Petfinder, where they were saying he was good with older children and other dogs. Our family was shocked as we had told them in our email and on the surrender document that the dog should be in a rural home and no children. Our fear is that if he were to bite a child, then he would be put down. He doesn't deserve that. I emailed JRNC about our concerns and the only reply was from one of the coordinators who thought she was talking to the director. We were referred to as being a pain, and that we should be told not to contact them anymore. Please think twice about adopting from this rescue. They are rescuing too many dogs without the proper resources to help these dogs adjust. Many of the dogs are coming from Texas and Louisiana.