No one answers the phone.. waste your time listening the robot talking. Who pays these employees?read more

The shelter is completely disorganized and truly makes me question their priority of the animal's…read morewellbeing. On Wednesday, I saw a dog that was available that was perfect for me. I've rescued dogs my whole life and knew this would be the perfect home. They do not accept emails so I set an alarm to be up and ready for their opening at 10:30 to be able to call. I get through, and the 7 million directory voices make me press a bunch of things until I finally get their *full* voicemail where it says try again later and the phone then automatically hangs up. From then on for hours the line was busy and I could not get through to even a ring. I took screenshots of all this. I got a hold of a human by noon and at this point the dog was already taken because "phones were off the hooks." I know.. I was the first caller so he would have been mine. Then that night, I see an add for another sweet dog in the West location's shelter. Perfect. I set an alarm and THE SAME THING HAPPENS. Now I lost two dogs that I would have been perfect for and kudos to the person who got through to a human because I genuinely do not know how they did it. All I can say is if your priority is rehoming the dog into a good family, the dog should not be "claimed" between 1030 to noon, without background checks and inspection. Regardless, now I'm upset because it seems like the shelter's priority is who has the quickest fingers to dial, rather than who will make a stable home for a rescue dog. Also, it's covid- get a call waiting system.

After an endless search to adopt a kitty, I came to this shelter. The place was spotless, and there…read morewere 3-4 employees on the job. Everyone was very helpful, courteous and accommodating. We were invited to go into any one of the adoption rooms, see, touch and bond with the kitties. I chose the kitty I wanted, filled out an adoption form, and she was mine! The shelter employees answered all my questions, gave me tips on care and handling based on my kitty's unique personality and gave me a bit of food she was eating at the shelter. It was a very positive experience. I highly recommend coming here if you are tired of running around to every rescue or pet store on a quest to adopt an animal.

I've adopted 2 pets from Toronto Animal Services North Region…read more First was Riley, an 8 year old Lhaso Apso who was found wandering the streets. From his condition, it was evident he was homeless for many weeks and unfortunately, showed signs of being abused. It took a few months for Riley to build his trust with humans again, but for the 6 years we had him, he brought untold happiness to our home. Recently, I've adopted another dog...Finnegan, a 1 year old Shih-Tzu/Pomeranian mix. Finn was turned in to animal services as his owners could no longer care for him. Like Riley before him, he has personality with a capital "P"....and has, in a months time, become an old friend. When thinking of adopting a pet, why not look at an animal shelter or humane society? They have numerous animals looking for what they call "forever homes'. Some animals come with little or no background, so they are assessed and information is provided based on professional observations. Some animals are turned in by their owners, for whatever reason, and some background information is available. Some animals are rescues from a life that is unfitting anything. Besides dogs and cats, they have other animals as well, rabbits, guinea pigs...the list goes on and on. The people that I have been fortunate enough to deal with at Toronto Animal Services North have been stellar. They truly love animals and are careful to ensure that pets available for adoption are placed with individuals who can provide proper care for them. Sorry if I can't recall names, but everyone there was pleasant, knowledgable and obviously loved their jobs. They made the adoption process so much more enjoyable and they seem thrilled when one of their animals finds a new home. The cost is minimal and there are companions waiting to be found here. Please, before visiting a pet store or breeder, give a pet in a shelter a chance. You won't be sorry

The only reason I'm not giving them a 1 star rating is that they might be good at the actual…read morespaying and neutering, but I never found out! Calling them for the last 2 weeks, no one ever answers the phone, literally, not once. I'm talking calling 20-30 times per day, 2-3 calls at a time. Then their answering machine....the message is literally 3 minutes long. THREE MINUTES for what should be: "Leave a message after the tone" !!! So leaving an actual message for callback is very frustrating, as the message says so much information it kills your entire train of thought. Among other info, the message stated that they will call you back within 24 hours. It's been a week, no callback again. When we did get through to them months ago, we asked for spaying of 2 of our cats. The receptionist was very rude and we felt like she was just trying to get us off the phone so she could go back to playing Solitaire on her computer. She told us the fax number where to send all of our info and that it set up through that. Ok, so I faxed all of our information about both our cats. We did not receive any call back or anything, so after 2+ weeks passed, I got frustrated and called them again. The same (rude) receptionist picked up and said that they did receive the faxes and booked the cats for spaying. One was due to be spayed the next day, and the other in a week! Needless to say I was very upset, since they first off, booked both my cats on different dates, even though I requested they both be done on the same day. More importantly, I was upset at the fact that no one called us to tell us about the booking dates in the first place! Needless to say I cancelled. So yea, price wise this place maybe cheap, but they have absolutely NO customer service what-so-ever. Worst receptionist I've ever encountered with any business!

I am so broken for what this place did to me today. I connected to a dog, Bobby, they had on their…read moresite for a month. I read his description and saw his picture and I just knew he was meant for me, you know. I called them, they sent me a form to fill and filled it honestly. They called me to set the date for the meet and great and with more addition question like, where you live? Have you lived with a big dog? Etc. I ended the call with high hopes cause everything was going amazing and I thought this was it! I'm getting a companion in my life I can care for. He was my baby on my mind already. The day of meet and greet came by which was today, went in 30 minutes early cause I was anxious, it's like having a new baby. I had everything ready for him at my home. Have been preparing ever since I got the call. I showed up and i could tell straight ahead, he wasn't going home with me. The employee didn't even want to let me through the animal shelter door. Asking question about where I live and how often I'm home. Making excuses like he's big, he's strong, he needs training, he has separation anxiety, did they let you know about that?, who did you speak to? Then after all that, they started suggesting other dogs for me. Like how insensitive are this people. A dog is a lifetime companion and you're choosing different dogs for me like it's a temporary situation for me. I'm not a fostering the dog. I connected to the dog I choose, he is the one I see in my life and they treated him like he's a chess piece to me. I said I would do whatever suggestions you want. I will hire a trainer, I will get medication for this anxiety, I would have a caretaker with him when I'm at work so he doesn't get anxious, anything and everything you tell me to give him a good life, I would do. They finally let me meet him and I was in love with him. He was so beautiful and I could just see how he would change my life. But I knew I had to leave him behind. I'm writing this review in pieces, mentally, I left the animal shelter in tears. It's like going to the hospital excepting a baby only for them to tell you it won't be happening. Coming home to all the things that you got and did for him to feel at home in your home is so heartbreaking and something I never knew I would experience like this. I am gonna try again to find my forever companion but after my experience today, I need a few months to mourn my almost baby. My advice to the animal shelter east service, please include issues and concerns of the dog on the description and what's family and living conditions works for them . I hope this review is a lesson for you guys to do better.

The shelter is completely disorganized and truly makes me question their priority of the animal's…read morewellbeing. On Wednesday, I saw a dog that was available that was perfect for me. I've rescued dogs my whole life and knew this would be the perfect home. They do not accept emails so I set an alarm to be up and ready for their opening at 10:30 to be able to call. I get through, and the 7 million directory voices make me press a bunch of things until I finally get their *full* voicemail where it says try again later and the phone then automatically hangs up. From then on for hours the line was busy and I could not get through to even a ring. I took screenshots of all this. I got a hold of a human by noon and at this point the dog was already taken because "phones were off the hooks." I know.. I was the first caller so he would have been mine. Then that night, I see an add for another sweet dog in the West location's shelter. Perfect. I set an alarm and THE SAME THING HAPPENS. Now I lost two dogs that I would have been perfect for and kudos to the person who got through to a human because I genuinely do not know how they did it. All I can say is if your priority is rehoming the dog into a good family, the dog should not be "claimed" between 1030 to noon, without background checks and inspection. Regardless, now I'm upset because it seems like the shelter's priority is who has the quickest fingers to dial, rather than who will make a stable home for a rescue dog. Also, it's covid- get a call waiting system.

We tried to communicate upfront and they don't even get back to you. It looks like they just seemed…read moreto rush the dogs out and don't respond to emails even though they charge the $40 admin fee. Where did that money go?

Bad communication and policies that don't prioritize the dogs wellbeing and transparency with…read morefosters and adopters.

...they always ask you to GO BACK to the same spot you saw the animal recently to see if it is…read morestill there...everytime, so annoying - the reason I called is because it was there! If I can't go back then they will not help, they don't care at all about the animal...what is the point of letting them know about an injured animal if you get this response every time....and they always ask you always to bring whatever injured animal you saw in yourself, it is too hard sometimes to do that...being they are so far away from Durham region...and I don't drive so is impossible for me....Also the little injured chipmunk I found that someone drove in for me disappeared once they got it, I never heard about it again...no update. no nothing...it was heartbreaking wondering what happened to it

My neighbors, know how much I love all animals..... and that's the reason why I'm living a vegan…read morelifestyle. One Sunday morning, my neighbor called me. She asked if I have any bird food, because I have bird feeders in my backyard. I quickly jumped out of bed to give her some. When I saw her, an injured pigeon, in her backyard! I quickly catches it and brought it inside. Called TWL. I didn't hesitate to drive the poor, scared, thing there! The staff at TWL are the BEST!! One of the staff is vegan and I was even happier!! All animals are beautiful and have the right to be loved and live....All. They're all special! I loveeeee birds!!! I hope "Jessie" is ok. I'm waiting to hear.

Bad experience with a volunteer, contradicting the adoptable status of a specific cat, sermonizing…read morehow fast ALL cats need to go out the door, but firmly insisting ... TO ME ... I RECONNECT down the road later due to her misunderstanding my wording? Misunderstanding my emails, albeit I was very articulate in explaining my over 30 years of experience in owning cats throughout my life time. **I WANTED A SPECIFIC CAT **NOW** AND I WANTED TO ***PAY FOR IT NOW*** ... BUT THIS PERSON told me ONLY e transfers are accepted as a method of payment??? NO CREDIT CARDS, NO DEBIT CARDS, NO CASH OR CHEQUES.... ONLY E TRANSFERS????? No wonder Toronto Cat Rescue CLAIMS they have hundreds, and they sermonize how essential it is to expedite their cats' forever homes .... I SUGGEST TO LOOSEN UP THE VARIETY OF METHODS TO ACCEPT FEES FROM ADOPTERS TO GET THAT FLOW MOVING FOR CATS TO GET THEIR PERMANENT HOME!!! YA THINK????

It goes to show what kind of people are having a difficult time with this organisation. My fiance…read moreand I walked in to a petsmart one day, saw our beautiful baby Kira, left a call and applied immediately. The next day we picked her up. No issues, hardly any screening and no problems with the answers we provided. Medical issues with cats can present at any time and can often be invisible for weeks if not months. To put that on a rescue who is in a constant financial deficit is not fair at all. If you cannot financially provide for an animal, especially a kitten, DO NOT get one. The lady we spoke to on the phone during our adoption application was on the verge of tears with how happy she was, calling yourself 'ideal adopters' quickly shows exactly why the rescue had issues with you. Our Kira came to us FIV+ and likely needing medical support. We did not complain nor even think about contacting the rescue, we knew what we were signing up for adopting a cat, if you are unwilling to take that risk then buy a cat from a breeder who can provide health documents from the parents.

Amazing vet! Dr Z is the best! So caring, passionate, knowledgeable... My dog and I are both lucky…read moreto have found her. The place seems fairly well organized as well and they do try to help you get an appointment if it's something urgent

I would give this place zero stars if I could. These are the biggest crooks on the lake shore. DO…read moreNOT TAKE YOUR PET HERE! They have no clue what they are doing and will happily charge you a 98$ consultation fee for literally nothing. I brought my cat here twice for the same exact problem (blood in his urine and difficulty peeing). They were not able to effectively diagnose or treat the issue and were just happy to charge me the 98$ consulting fee each time. The place is a total rip off and their vets are extremely rude and unprofessional. Take your pet to the veterinary emergency hospital of west Toronto. Better rates, better service. Their vets actually know what they are doing. https://vehwt.ca/