I took my Rottie cross breed here last weekend because she was having massive vomiting and…read morediarrhea. The staff was compassionate and very knowledgeable. They did xrays, and IV fluid replacement and meds. They did not insist on bloodwork being drawn because blood has been drawn earlier in the day at another clinic - and were prompt in getting the blood results from the other clinic - I appreciated that as it saved us over $200. I got regular updates from me vets - they called me, not me calling in to ask for updates. A repeat X-ray was recommended by a radiologist, and when I declined I did not get any pressure. Willowdale is a great facility, I would take my pet there for an emergency!

Was looking to establish a long-term relationship respecting the veterinary care of my puppy…read more Signed up for the puppy-care program after carefully reviewing the contractual deliverables. While the veterinary care provided initially was worrying given that an examination was little more than looking at the dog and giving them a treat. The third veterinarian proved to be excellent in providing thorough examinations and providing options/recommendations which best fit my pets needs. Unfortunately while understandably not all items were covered by the puppy-plan the extra items were clearly predatory. Preventative pills were no less that 3+ times more expensive. An x-ray was just shy of $1000. Post operative pain medication which was clearly included in the puppy-plan was quoted as being $250. Referencing the puppy-plan contract which clearly indicated that "post operative" pain medication was included management explained that the "plan" provided pain medication was only covered "after the operation while the dog was still in hospital". After questioning this charge it was reduced by half and management provided a further "complementary" 10% discount. Notwithstanding their level of professional service and fixed cost overheads as is evidenced by their facility I was prepared to pay a reasonable premium for their services. However I cannot recommend this establishment given their predatory practice of leveraging client vulnerability toward maximizing their profits while disregarding their contractual obligations. Don't be fooled by their "Happy Face" posturing...their hand is in your pocket the whole time you are there.

"What went well?"…read more This is a strange question as a prompt because I guess it didn't go as well as I wanted as my beloved for baby of 9 years passed away in my arms nearly 3 weeks ago when I was in my way there. The nurse who was at front desk immediately knew how to handle the situation and I was very grateful. I was an absolute mess. She was very mindful and made sure I had water to drink, and gave me some time in a silent room to allow me to grieve. She asked if I was comfortable with her temporarily taking my baby away so thát the head vet could properly announce her passing, and lovingly returned her with a large blanket wrapped around her. She then walked me through the process and let me take as much time as possible to address end of life options (as non-clinical as possible). I appreciated that she was so empathetic and very caring. It was what I needed at the moment. A week later I received a very heartfelt card with condolences. I just wanted to write back weeks later to say thank you for your kindness and warmth in a time of crisis. I'm a shell of a woman right now and sometimes I keep replaying the entire experience in my head, but I very much appreciate that my baby was tenderly taken care of even after her death.

The care that we received for our Frenchie was amazing. They were very polite, friendly, and…read moreprofessional. They made sure that we understood everything that was explained to us. They also mentioned that we should not worry and bring him back if there were any other concerns. We are very grateful for all of their help. We would like to personally thank Dr. Emily Tsan. We would also like to thank the Triage staff (person who took our Frenchie in and also the one who brought him back out to us) and the help that we received from the Front Desk. We ended up here because we were advised by a friend. We had initially gone to the King Animal Hospital in King City and we were very disappointed with the service that we received. We were told that the wait time would be anywhere between 2-4 hours long. 4 hours came and went at which time we went to the Front Desk to inquire on an estimate to see how much longer the wait would be so we can arrange for a ride home, they told us that we still have a very long wait (that's the answer that we got). When we got there at 7:30 am, it was very quiet. It was just us and another couple with their dog. There was one examination room with a closed door and the rest of them were empty. There are a total of 12 examination rooms. We were not sure if there were other animals in Triage. It did start picking up after 9:00 am and at no time did any emergencies come in between 7:30 and 12:00 pm. We finally decided to leave and go to the Toronto Animal Health Partners Emergency and Specialty Hospital instead.

When my dog was suddenly experiencing problems with his knee (limping, not wanting to walk more…read morethan a few steps) I was told it was due to a condition called "Luxating Patella", which would likely require surgery. I was referred by a local vet to Dr. Saundra Hewitt at the West Toronto Veterinary Surgery office. I found Dr. Hewitt to be extremely friendly and showed a very genuine care and concern for my dog. She examined him, asked me all kinds of questions related to his activity level, his eating habits, etc. and then took great care in explaining to me what he was experiencing with his knee. She said that although she could correct his knee with surgery, it wasn't really necessary at this stage, especially given the uncomfortable recovery. It's so refreshing to have a surgeon really consider the dog first, rather than just say, "He needs surgery" just because it CAN be an option. The cost of surgery is always a consideration, of course, and if you aren't prepared for it, can really be an issue for some. Nobody wants to fork over thousands of dollars for something that isn't absolutely necessary, so I was really relieved to hear that my dog would be fine without surgery. In the couple of weeks since my appointment with Dr. Hewitt, my dog has recovered very nicely, from which she suggested was more than likely just a bad sprain. The knee condition was more of an underlying issue that he can live with comfortably for many more years. My dog is now back to his normal self, walking and running around like he used to.

My 6 months old Boston Terrier broke her leg and Dr. Hewitt put a plate in and fixed her up good as…read morenew. My entire experience with Dr. Hewitt and her team was amazing. Have no fear visiting these folks.

[Do not go to Central Toronto Veterinary Referral Clinic (CTVRC)]…read more To fellow pet parents: Do not be misled by some positive rating. My experience reveals that this hospital selectively solicits feedback only during "smooth" visits while ignoring cases fraught with issues. I urge you to scroll through their other negative reviews; you will notice a recurring pattern in management's responses: a defensive, gaslighting tone that blames the owner to deflect from their own clinical and communication failures. I am sharing my senior cat's (12.5 years old) journey to warn you. While their surgical skills may be adequate, their post-operative "care" is a transactional nightmare. 1. Management's "Gaslighting" & Refusal of Accountability When my cat suffered a preventable post-op infection due to their vague and insufficient wound-care instructions, the response was not professional concern, but aggressive defensiveness. The manager's response (see attached screenshot) is a masterclass in "victim-blaming." Instead of addressing the lack of guidance, they attempted to weaponize my "attitude" as a concerned owner against me. It took immense pressure to receive even a reluctant apology. They would rather argue for an hour than admit a flaw in their protocol. 2. Aggressive Upselling & Disregard for Quality of Life Despite Milou's advanced age, the specialists pushed for extreme, high-revenue options like full-limb amputation and chemotherapy. They hide behind the "we must list all options" excuse, but the narrative was clearly steered toward the most expensive and aggressive procedures. It felt less like a medical consultation and more like a sales pitch that prioritized their bottom line over a senior animal's peace of mind. 3. The "Emergency" Illusion vs. Reality They claim to have constant emergency availability, but my observations in the waiting room suggest otherwise: Feb 12th: I watched the parents of a shaking dog wait for over three hours--having to eat lunch in the waiting room--only to be told to go home because the facility "lacked availability." Feb 26th: In the room closest to the lobby, I heard a male doctor loudly exclaim "Everything looks bad!" before even closing the door. This performative alarmism seems designed to instill fear and pressure parents into high-cost decisions. 4. Transactional Professionalism Their recurring response during crises was: "This is all we can do." While technically a statement, the dismissive delivery earned this 1-star review. Compared to my local vet (Juno), CTVRC's communication is heartless. They offer "free rechecks" as a funnel to pressure you into unnecessary, billable tests. To the CTVRC Management: I anticipate your canned response: "You could have brought him in for an emergency check, but you chose not to." Let me be clear: seeing how you treated that shaking dog and how you spoke to that dog parent, I knew returning would only feed your revenue stream without benefiting my cat. God and Karma see the truth. Regardless of the polished PR responses you post here, the universe knows whether you truly care for animals or just the transactions they represent. If your intentions are not as you claim, karma will eventually do the work. Summary: Save your money and your pet's dignity. My experience was purely transactional and lacked basic empathy for a senior animal. Read their responses to other 1-star reviews--the blaming the victim style tells you everything you need to know about their ethics.

Dealing with a seriously ill pet is hard but the team at CTVRC went above and beyond to care for my…read moredog. Dr Bernstein is warm and knowledgeable and took the time to answer my questions. The other staff were also very kind and extremely responsive.

our dog had an excellent experience here for surgery to repair her torn cruciate ligament. Dr…read moreHewitt provided excellent information to allow us to decide on the course of treatment and her leg healed quickly.. i really appreciated the pictures of our little girl while she was there, helped reassure us as to how she was doing

This place will just try to take your money. 500 dollars just to do CPR on a 13 year old dog who…read morewas on his last breath. Rude head doctor who had no sympathy or compassion to our situation. Somehow we still ended up being charged 400 for nothing but them to do a cremation and put ashes in a dog park

Gosh it turns out that a lot of veterinarians are closed in the afternoons on Saturday and Sundays…read more Not a great time for my dog to be feeling ill. This was the closest emergency hospital to us. I rang to make sure that they would be able to take my pet. It was really hard to get a hold of them on the phone, presumably because it was so busy. They did a very quick intake on who to expect - breed of dog, name, my name, etc. Since it's during Covid, when I showed up they told me to call. When they were ready for me I brought my dog into the lobby for a quick check from the vet tech. After that she was brought into the back to wait for a doctor to see her. We were asked to wait in the car while this happened. All of the remaining consultations would be done via phone except for pick up/drop off of dog. We were probably in the car for around 2 hours without much news. Afterwards we were told that they did some sort of scan and they were able to identify some sort of mass on her. Unfortunately we found out that an ultrasound wouldn't be possible until Monday which is when their radiologist comes in. They offered to keep her overnight for observation but we really just wanted her home with us. This visit of the scan, consultation, drugs administered, and take home drugs came out to around $600. This really wasn't as bad as I thought it would be. My dog's annual checkup is a little less than this and since this is an emergency visit, not the worst. We did come back for an ultrasound and it was kind of the same in terms of wait. Super long wait! Probably felt extra long because we were anxious to find out how the pup was. The results of the ultrasound were pretty conclusive. We consulted with our own family vet and their recommendations were the same as the emergency vet that we spoke to as well. The emergency vet that we talked to was very patient on the phone and spoke about my dog like she was a family member of mine. It was pretty reassuring in a very frightening situation. I honestly think that they did a good job with the treatment of my dog. They did their due diligence and weren't pushy with any procedures or recommendations.

My poor pup Hana was taken into TVEH because something wrong happened in our backyard. I was not…read moresure what exactly happened but she jumping around and then started yelping in pain. In a panic I called our Veterinarian and they recommended taking Hana to TVEH. From the moment I called, TVEH was very attentive and professional. We were quickly serviced upon arrival and was kept informed throughout the process of being diagnosed. Unfortunately, Hana had fractured her right tibial. The initial thoughts were to have surgery with a plate and screws needed. They kept her overnight. Needless to say we were stressed and slept very poorly. First thing in the morning the surgeon called and informed that surgery was not needed but a splinter and sedation would heal the leg. Much to our relief. TVEH continued to keep us informed of Hana's progress throughout the day and was release that evening. Everything from check in to release was handled so professionally and with excellent service and attention to detail. I would like to thank everyone at TVEH for looking after our puppy so well.

We rushed our 14 years old cat to VRH last Saturday as he refused to eat and drink on top of having…read moredifficult peeing. Our cat was previously diagnosed as FIC (Feline Idiopathic Cystitis) at another animal hospital, Dr. Leslie Burke was very experienced and professional, she discovered our beloved cat actually got bladder cancer and oral SCC. Without her, we wouldn't have known and we had been given the wrong direction from the other hospital. We wished we had brought our cat earlier to VRH so that he would be given better care and correct directives. We would highly recommend VRH as the whole team is very patient, helpful and attentive although we waited for 4 hours, but it's worth the waiting. It is an emergency animal hospital, so it is understandable the vet seeing the patients by the triage protocol. By the way, there is plenty of parking at the front.

I am shocked and disgusted by the abysmal care offered by Vaughan-Richmond Hill VEC…read more We came here to put our cat down and they were extremely cold and uncaring. In our cat's final moments, they had the nerve to ask for a REGISTRATION FEE for our DYING cat. This is the worst veterinary clinic I've been to by a mile, and the other reviews on here and Google suggest that my experience was not unique. The fees they charge here are also ridiculous, at least double what I've seen at any other clinic. Avoid at all costs.

Two experiences here now…read more First over covid my husky with cancer - would never have let him stay here knowing how filthy it was after my second experience 5 days ago... My pug and his eye issues; walked away feeling talked down to like I wasted their time. Even apologized for it, like I enjoy wasting my own time and money. Also had a 250 dollar credit I found out 5 years later. So bizarre, no one could tell me how or why I wasn't updated. I can take rude Vets, I really don't care -health of my dogs over any doctors ego for sure. But the biggest red flag overall was how dirty it was (I was in 4 rooms total, unfortunately zero over covid-19 and I don't even want to imagine what that was like). My Husky walked out a different dog.

Awful Experience - Unprofessional and Irresponsible Service - Avoid VEC's Ophthalmology Department…read more I had an extremely upsetting experience with VEC Animal Hospital, particularly with Nicole (Ophthalmology receptionist) and Morgan, the HR manager. On Monday, May 5, I urgently requested a refill for my pet's critical eye medication, which had run out three days earlier. Nicole never returned my calls that day despite repeated follow-ups. On Tuesday, I was told the medication was essential and ready for pickup. When I arrived, one medication was incorrect, and the other was labeled "for clinic use only." I was promised a corrected and urgent delivery the next morning at no charge--but nothing arrived. On Wednesday, Nicole admitted she hadn't checked her messages, and only arranged for delivery after I paid. Still, the medication never came. I called again that night and canceled the order, deciding to go through my regular vet. Despite this, the medication was delivered Thursday morning--too late. When I spoke to Nicole, she blamed the courier and refused to take any responsibility. I then spoke with Morgan, the HR manager, who was shockingly rude and dismissive. She didn't apologize for the mistake or Nicole's negligent behavior during an emergency, and instead told me to find another facility to care for my "fluff baby." I'm beyond disappointed by this lack of professionalism and empathy. Mishandling critical medication could have seriously harmed my pet. I'll be filing a formal complaint. I do not recommend VEC's Ophthalmology department to anyone who values timely, responsible care.

Treats our little guy really well. Open late which is really convenient. Vets are wonderful.read more

We had our first visit with our new puppy here just this past weekend and so far I'm very happy…read morewith the service I (or more specifically my little guy) received. The Bloor Animal hospital has a very convenient location, literally at the base of Jane along Bloor so no matter where you're coming from there is ample public transportation and Green P parking lots close by. Entering the clinic, we found the reception staff to be very friendly and helpful, however, it's hard not to be friendly when you walk in carrying an 8 week old French Bulldog puppy. On your first visit with a puppy they schedule you both for a puppy information session where a vet-tech gives you some great tips, tricks and things to be aware of in the first year of a puppies life. That first visit also comes with a lot of pamphlets, some free puppy treats, a huge bag of puppy food and few other trinkets. The vet that saw us was very friendly as well and was great with our dog. He was so comfortable around her that he passed out (to be fair, he passes out every 15 minutes but I'll give her the credit on this one ha ha). We like this location for our little guy and we're looking forward to our future visits and check ups.

First and last time customer. Brought my cat for a check up regarding some urinary concerns…read more Arrived early to the appointment, was taken in late, and no additional time was added to our visit. Vet was nice enough, listened to what I had to say, asked questions, the usual. When it came time to perform the more costly procedure on my cat, significant details were left out which would have 1000% influenced my decision not to proceed. As others have mentioned, this did give me a strong feeling of a keen interest in the "bottom line" as a cheaper test would've likely yielded the same/necessary results. Following this, I consulted with my original vet (who was unavailable at the time which led me to try these guys) who agreed and confirmed their own pricing - which was significantly less than what I paid here. There were other issues but I won't be coming back primarily for the fact that all pertinent information regarding an invasive procedure, unbeknownst to me, was not disclosed during the process of making my decision.

horrid experience - my dog ate some grapes off the ground during a walk. Called during business…read morehours (around 6:40pm) was put on hold for 20+ minutes and then was told they were close and there was nothing they could do as they were bow closed, wasting potentially precious time to find a facility that could assist us. If you don't want to feel safe and secure with your pets health this place is perfect for you