Ok so I have a rental property in Bellevue and managing it from a distance is no joke. My tenant texted me late Tuesday night saying the Viking refrigerator just died - like completely stopped working. Food going bad, tenant frustrated, and me panicking trying to figure out who to even call for something like this. I googled around for a while and honestly most places either had no clue about Viking or wanted $180-$220 just to show up and look at it. Seattle Sub-Zero & Viking was different from the first phone call - they actually knew exactly what they were talking about, asked the right questions, and didn't make me feel like I was being upsold on everything. They came out the next morning. The tech sent me photos of what was going on before and after the repair which I really appreciated since I couldn't be there myself. Fixed in one visit. No "we'll need to order a part" drama, no second trip, nothing like that. The total came in about 30% less than what one of the other companies quoted me just over the phone. For a Viking refrigerator repair in Bellevue that's honestly a big deal - these aren't cheap appliances and the repair costs can get out of hand fast if you go with the wrong people. My tenant was happy, the fridge works perfectly, and I finally feel like I have a go-to for anything that comes up at the property. Whether it's a Sub-Zero, Viking, Wolf or whatever else - if you're in Bellevue, Kirkland or Redmond, just call these guys first and save yourself the headache. read more

We were mentally preparing to replace our Sub-Zero when it started losing proper cooling, and at the same time our Viking oven stopped igniting. Fridge temps were inconsistent, no ice, and the oven just wouldn't fire up - felt like everything was going downhill at once. The first company we called didn't give much confidence. Quick look, vague explanation, and a quote around 2 to swap out multiple parts. Decided to hold off and get another opinion from Seattle Sub-Zero & Viking. Rick handled it completely differently - actually took the time to diagnose both appliances properly and explain what was really going on. Turns out the fridge didn't need nearly as much work, and the oven issue was just a faulty igniter. Total came out to about $670 for everything. Way more reasonable than what we were originally told, and now both the Sub-Zero and Viking oven are working perfectly again. read more

Seattle Sub-Zero & Viking - Appliances & Repair Near Me - Bellevue, Washington

Jason knew what he was doing and explained what was going on with my refrigerator. No hard sell, no unnecessary repaires. they arrived on time and took just the amount of time they said it would take. read more

I called Seattle Sub-Zero & Viking because my Sub-Zero refrigerator started making a strange noise, and at the same time we noticed a weird smell coming from behind the dryer at our home on Mercer Island. Rick was able to come out the very same day, which was honestly a huge relief. He quickly figured out that the refrigerator noise was coming from a bad fan. While he was there, he took the time to check the laundry area too and found the actual cause of the smell -- there was a hole in the dryer vent line and lint had been blowing out all behind the machine. He replaced the vent line and cleaned everything up thoroughly. You could tell the difference immediately. The fridge is now quiet and the smell is completely gone. Really solid experience overall. If you're looking for dryer repair or appliance repair on Mercer Island, I'd definitely recommend Seattle Sub-Zero & Viking. read more

Seattle Sub-Zero & Viking - Appliances & Repair Near Me - Bellevue, Washington

Our Sub-Zero refrigerator started randomly turning on and off, and honestly, it was pretty stressful not knowing if everything inside was about to go bad, so I requested a service and I called Seattle Sub-Zero & Viking and from the start the experience felt easy and professional. Rick arrived right on time, which I really appreciated. He took the time to run a full diagnostic and clearly explained what was going on, so I didn't feel left in the dark. What really impressed me was that he actually had the needed part with him - no waiting, no second appointment. He fixed everything during the same visit, and just like that the fridge was back to normal. Huge relief and the value was great. It's rare these days to have a repair go this smoothly, quick, honest, and stress-free. Definitely a great experience. read more

Excellent service every time. Communication is clear, they're always on time, and repairs are done right away. Rick fixed my sub zero freezer last year so quickly that nothing inside even defrosted. Recently he came back to check out a strange noise in the fridge, but of course it went quiet once he arrived. He didn't even charge me for his time! So relieved to have founded these guys read more

After two other companies failed to fix my 12 year old Sub-Zero freezer, I finally called Seattle Sub Zero and Viking. Franco booked me an appointment right away, and Rick came the very next day. He diagnosed the drawer issue accurately and returned as soon as the part came in. Finally someone who fixed it correctly. At the same time, he also repaired my Wolf oven. Parts are expensive, but Rick's knowledge and efficiency make it worth it. I'll definitely keep using them. read more

We have used this service a few times for serving our Viking range and our Subzero refrigerator. They have been very prompt in getting someone out to our house (next day) and arrived in the time window they provided. They very quickly diagnosed the problem, identified the required parts and called me soon after leaving with the total cost and timing when the repair can be made as the parts are shipped. They charge a reasonable service call fee that they will credit to the total repair cost once it is determined and they do not charge a separate service fee for the return visit to complete the repair. I found their overall pricing reasonable and the work well done. We have had no issue with any repair they have made over the last few years. Highly recommend! read more

$89 to show up and tell me the same thing as three other techs. Took maybe five minutes, because I went downstairs to get a cooler after he asked me to remove refrigerated items and when I came back he claimed he'd taken off back panel and diagnosed. Pretty quick if he did. No gauges to measure freon level or inspection of compressor. Gave an oral bid $1500 higher than others then asked me who I'd gotten a lower bid from. Not quite as high as Subzero Repair Professionals (another company I'd avoid, even worse). Would not recommend unless you want to hand over money to receive a high bid. read more

Very satisfied. Tim is thorough and meticulous. He answered all my questions patiently. Will recommend Appliance Repair to my neighbors. Thank you. read more

Seattle Sub-Zero & Viking - Appliances & Repair Near Me - Bellevue, Washington

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"It is impossible to overestimate the service which "Seattle Sub-Zero & Viking" provides. My sub zero fridge failed, so I found this business on yelp and I can say all the high ratings are honestly deserved. "Seattle Sub-Zero & Viking" are the real professionals. Especially I want to mention Tony, who very politely helped us. It was clear that Tony is competent in his business and enjoys it. He diagnosed the problem, ordered the needed parts and installed everything, so now our fridge works perfectly. He was also very polite to answer any (even the most obvious) questions. I am very thankful to the marvelous staff of the "Seattle Sub-Zero & Viking". Usually people do not get what they want when they hire someone to repair things, however that was an extremely outstanding case because I was very pleased with the quality of the service. Also it was really convenient to pay invoice with CC online :)" Thanks read more

Seattle Sub-Zero & Viking - Appliances & Repair Near Me - Bellevue, Washington

Guys had good reviews on Google, I sent them request via Yelp, - answer came in 15 mins, (I had problem with my refrigerator for a year now, so it was time to finally fix it. I decided to hire Seattle Sub-Zero & Viking company. Rick came pretty fast (2hours) He was extremely good professional with the great knowledge of all appliances & competence, working process went perfectly, very organized! He found problem very quickly, and luckily for me it was fixed same day without any expenses!! Lol he literally saved all my food:)) I'll recommend Rick to all family, friends and co-workers, I had good experience dealing with this company!!!These guys really know their businessPrices also extremely nice, THANK YOU read more

Seattle Sub-Zero & Viking - Seattle Sub-Zero & Viking - Appliances & Repair Near Me - Bellevue, Washington

Excellent communication. Professional and Polite. We had to replace our oven heating element and he was able to repair our oven rapidly. I will definitely use his services again should I need additional appliance repair. Most importantly he was transparent and honest about what may be needed. Highly recommended. read more

First, I want to say I wish I could give these guys a higher rating than 5 stars. They were super fast to respond to our request to evaluate our broken 34, yes...I said that correctly, 34-year-old Sub-zero refrigerator! What happened was that our freezer continued to work but the refrigerator side stopped working entirely. Seattle Sub-Zero & Viking to the rescue! They diagnosed the problem as a failed compressor. They also identified an issue with a previous repair made by a local Bellevue Sub-Zero Service that replaced a fan with an aftermarket non-Sub-Zero brand, which has been underperforming and causing a host of other problems in the years since. I should also note that after this earlier repair, the specialist told us that we needed to likely buy a new Sub-Zero refrigerator, as this one was "getting too old to fix". Conveniently, they sell Sub-Zero refrigerators and they could give us a deal. Hmmmmm... The previous service technicians came out again later to fix a clogged drain in the refrigerator base, in which he blew compressed air through the drain. This only solved the problem for a few weeks (see my previous reference to 'to old to fix'). So I asked Seattle Sub-Zero and Viking to look at the issue and they actually pulled out the refrigerator from the wall and found that the reason for the clogged drain was that it had FROZEN into a solid brick of ice on the back of the refrigerator. This was such a large block of ice it went through the sheet rock and into the wall space (a problem precipitated by the aftermarket fan replacement). This review is as much about how excellent our experience was with Seattle Sub-Zero & Viking as it was about who NOT to trust. We had gone to the well known showroom Sub-Zero thinking they would know best what to do...well, I think they know how to make money. For Seattle Sub-Zero & Viking these guys know their stuff for a new company. Yes, I did have to wait for the parts to arrive and yes we did have to survive with my old college fridge for a few weeks, but that is par for the course right now given the age of our Sub-Zero and that Covid has created a backlog on most manufactured parts overseas. So far, our refrigerator works better than any of us can remember! read more

The process to get an appointment was quick and easy (make sure to call vs. using their online form). I was able to schedule an appointment as soon as next day. Tim did a great job working on our Subzero freezer and Wolf oven. Tim diagnosed the issues, ordered parts, and 1.5 weeks later when the parts arrived, they fixed our appliances. I received updates and scheduled appointments via text. They were communicative throughout the process and were very clean, professional, and considerate. read more

Tim came to our house the day after our sub zero freezer stopped working. For $89, diagnosed the issue and even looked at another part that critically needed to be repaired. Parts were ordered and 5 days later our sub zero was working again and cleaned as a courtesy at a reasonable price. He even took a look at our Wolf range and made some adjustments at no extra charge. The $89 trip charge was applied to our bill and we were very happy with Tim's work. read more

Tim did a fantastic job solving a problem with our Viking stove that was not solved by another repair service. Very happy with the service and reasonably priced. read more

I have had other businesses come out and service my Wolf stove. Seattle Sub-Zero & Viking was the best experience I've had. They were easy to schedule an appointment with, and their charge for the first visit and assessment of my situation was excellent. The final charge for the work was competitive & fair but the technician was very helpful in explaining my options. These guys will be my go to for any maintenance issues I have in the future. read more

I had them come out and take a look at my Viking oven that seemed to just get hotter. When he diagnosed the problem he indicated that it was working as intended. I called back to let them know it still wasn't regulating the temp, and they made a new determination. When the necessary part arrived, they made good on the repair, and the oven now works perfectly. Nice to have someone who keeps their word. read more

Good diagnostic evaluation and oven element replacement on our Wolf 36. They traveled from Seattle to the Kitsap Peninsula which was much appreciated. read more

I called yesterday about the broiler in my Viking Professional oven not working. They were able to get to me the next day. Ivan, the tech was knowledgeable and was able to fix the problem during his visit. Fast and fixed! Will for sure call again if needed. read more

These guys are the best! Our Viking fridge conked out and we were stuck with nowhere to turn. Ivan and his dad were thorough and diagnosed the problem. The fridge and freezer work better now than they ever did before. read more

I called this business on a Monday because my Viking oven wasn't heating properly. On Tuesday, Ivan came by, identified and explained the problem, gave us our options, and said if he had the parts he would have fixed it then. Ivan came back today (the next day) and fixed it, AND serviced the hinges and explained how I could fix it in the future if need be. Five stars - awesome experience - and the oven is ready for thanksgiving way ahead of schedule. Thanks all! read more

I'd like to thanks Sub-zero & Viking and Tony For fixing my Sub-zero refrigerator. Tony was quick and efficient with the diagnostic and eliminating the issue. Moreover, price was surprisingly great. Seattle Sub-zero & Viking showed me Her good and effective a small company can be comparing to big one, especially at competitive price. The guys working there really know what they are doing and surely know a lot about equipment they work with. In addition Jack was very polite and cleaned the mess after himself. If I ever have any issues with my fridge or kitchen appliance I know that Subzero and Viking will be there to help me out! read more

Seattle Sub-Zero & Viking - Fixed fridge - Appliances & Repair Near Me - Bellevue, Washington

Gave them the part number off the refrigerator. Their reply was asking for the same info. read more

Seattle Sub-Zero & Viking - Appliances & Repair Near Me - Bellevue, Washington

Totally unreliable company. I sent a message on Yelp and received a response to schedule a technician visit to repair Fridge. The person calls me in the morning with some excuse that the location is too far for the technician and not available. Could not be serviced. Really!!! You better not be taking the service requests blindly just to decline them later. Extremely disappointed. read more

Seattle Sub-Zero & Viking are great. The heating element on our 15+ year old Viking oven died over the weekend. I called and Ivan came the next day. Unfortunately, supply chain issues delayed the availability of the replacement part, but Ivan scheduled a repair visit the day after the part arrived. Ivan was courteous, prompt, and overall, the cost was reasonable. I'll definitely use them again if another problem emerges. Also, kudos to the company for having staff who are vaccinated and who work masked inside one's home! read more

I called them on Sunday night after 10pm(you know things can happen unexpectedly) when I noticed that the temperature on the refrigerator ride started rising. Rick, the owner of the business, responded to my voicemail in 30 mins(!!!)(it was Sunday night!!!) and promised to call back on Monday morning and put me on the schedule. I was so happy!!! And yes, on the next day he called me and came to my house by noon! I also want to mention how extremely professional he was and how quickly he identified the problem. He changed the motor of the major fan(that had stopped working) and two old sensors that caused the back wall mounting with ice. Rick explained me every detail what I wanted to know about the process. You can't even imagine how happy I was after my refrigerator went back to normal! Yahoo!!! And what I really like that they give you 1 year warranty on their job. So if you want to have excellent service on any Sub Zero products with 0 stress - I highly recommend you this place! Seattle Sub Zero and Viking - you are the best!!! read more

Great experience! Ivan and his dad arrived promptly and quickly diagnosed the problem and offered different solutions and was able to explain pros/cons of each. We proceeded with solution and they finished the work promptly. Highly recommend them for you appliance needs! read more

My oven stopped working. I called to schedule an appointment and figured I'd have to wait a day or two before a tech could come out. Much to my surprise they were able to put me on the books that very day. Ivan showed up on time, quickly diagnosed what was wrong, and gave me a quote to fix it. Even better is he had the parts on hand. It took him less than an hour to get the unit back up and running, and that includes him taking the time to vacuum out the decade's worth of ashes that had accumulated under the catch pan at the bottom. I can't recommend Sub-Zero & Viking enough. read more