At my age, I've interacted with doctors of seemingly every degree of competence, compassion, and…read moreengagement. But until my experience with Dr. Kroll, I can't say I've ever been treated inhumanely. I had come to see Dr. Kroll about a year and a half ago for intense hormonal symptoms that were making it hard to function. Anyone close to or experiencing menopause will likely relate. Women face a woeful lack of information and preparation for this stage of our lives. Because Dr. Robin Kroll seemed to be running (or co-running) a dedicated menopause clinic, I felt a sense of optimism approaching my first visit--that "Oh thank god, here's someone who knows, and can help" feeling. Although I cannot describe her as a warm person, I did feel a sense of relief and gratitude after my first visit as I walked out with a low-dose HRT prescription which seemed promising. And it did help! Subtly, but consistently, my disruptive symptoms subsided. I slept again. I realized it was possible to progress through this physiological transformation without the operatic tumult, the brain fog, and the strange loss of emotional sovereignty produced by volatile hormone levels. At some point, perhaps six months later, Dr. Kroll transitioned to clinical research only, which made getting my prescription refilled very complicated, as she would routinely ignore the pharmacists until they called over and over. Although I asked my PCP to transition the prescription, she wouldn't do so without an exam. Now that vaccinations are widespread, and people are more comfortable getting the medical care they've put on hold, doctors are flooded with in-person exams, and mine was scheduled for a month out. At the same time, my mom had gone into hospice and I was sitting at her bedside daily, accompanying her as she began the dying process. The last thing I wanted was an interruption in my medication as I went through such a brutal chapter in my life. Unable to transition my prescription to my new doctor, I would only need one more refill from Dr. Kroll, When my pharmacist called it in, she was ignored for days, which by now we all expected. I spoke with the pharmacist and they said they had tried multiple times. So I picked up the phone. Dr. Kroll's voicemail instructs you to hit a three digit extension if you are one of her former patients. That extension disconnects you. I tried it three times. I now believe that functionality is by design. On the fourth time, I opted to talk to the receptionist. When I told her that that extension disconnects callers, she said in a way that struck me immediately as odd-- and which I now see was totally facetious-- "Ohhhh thank so much for letting us KNOW!" I left a message with the receptionist asking the doctor for one final refill while I awaited my exam elsewhere. The refill did not come. I asked the pharmacist to retry, and they did. Finally, I called the emergency line over the weekend. At this point I had been off my treatment for two weeks. My mom was days, if not hours from dying, I couldn't think straight; couldn't sleep, my hot flashes had returned, and my days were a mix of blinding grief and blurry thinking. The doctor informed me that she "couldn't" refill my prescription. I don't do that now, she said. I told her that I understood that she had transitioned to clinicals, and that I wouldn't be back to bother her after this one, as I'd begun with a new doctor, but they couldn't greenlight the prescription without an exam. "You got a letter six months ago about my clinic closing." Had I? I don't know...? But I ask you, reader, who fucking cares? Dr. Kroll, are you still a licensed physician, or not? and do you anticipate that some people might not have had the pluck to go find a new OB/GYN during a pandemic? To refill a scrip you literally have to click a button on an email. In fact, most doctors don't even have do that - that's why they have a staff. Dr. Kroll just wanted to be punitive--after all, I hadn't been attentive enough to her mail, that'll teach me! And let's give all the old patients an extension that sends them straight to dial tone so they can piss off entirely. My new doctor cannot wrap her head around this kind of patient neglect. She said it violates core principles you're supposed to embody as a doctor, and abandoning your patients is a serious transgression. It made quite an impact on me. It made my life harder, and for what reason--just so the doctor could needlessly flex her fuck you skills? What an embarrassment of a doctor, and what a strange type of person to entrust both your data and your health to in any type of clinical trial she may be running.

DO NOT GO! This clinic has scarred me for life. I was a first time patient and seeking advice on…read morebirth control method for heavy bleeding issues. I was advised to try an IUD since bc pills were not working. I had the IUD inserted and passed out from the pain during insertion. I woke up to hear the clinic worker (not sure if it was a nurse or dr) yelling for assistance and apologizing to me because she had scratched inside my uterus when my bottom fell off the table. They wrote NONE of this in my records. When I called back a few days later to complain from the pain, the front desk told me that it didn't happen. That I did not have my uterus scratched when I passed out, and it was nowhere in my records. Now, 2.5 years later, I have been diagnosed with severe Pelvic Inflammatory Disease, with adhesions covering all my major organs and have completely lost my ability to have children!!!! I live in chronic pain every single day. All from IUD complications. I was not warned that PID was a possible outcome of an IUD by this clinic. Not once told the possible side effects. None of my experience was recorded in my visit. If anyone wants to reach me on this matter my email is victoriadfrazier@gmail.com.

Visited ZoomCare for an urgent care visit. Promptly got an appointment online for Juli Sweet, FNP…read more When I walked into the clinic and Caleb (front desk attendant) immediately knew it was my appointment and had details related to my visits and some lab tests. Great to see clinics do this ahead of your visit since it saves alot of time post consultation. In no time I met with Juli Sweet and discussed all my symptoms. She is a very patient doctor who listened to all my symptoms along with timeline and treated me accordingly. Since I had upcoming travel plans, she also recommended what I should and should not do to help make my condition better. They do have some meds in the clinic itself so if you want to save a trip to the pharmacy you can buy it from them (I did find the cost to be more than what it is at the pharmacy though). Service was very good and I am really happy with the treatment. I am very happy to have ZoomCare in my neighborhood here in West Seattle. Finally, I will no longer drive to Bellevue for our urgent care needs. Highly recommend.

Go there if you wana die, what's left of the staff is as rude as rundown as the place itselfread more

We used to love it at Ballard Pediatric Dentistry. Then, they dropped our insurance with very short…read morenotice. After that, the cost went up 200% every year reliably. The amount of our last bill was absolutely shocking. Everyone there is great, the office is bright and airy, but nothing make those prices worth it. I don't understand how you can charge someone $300 for a check up in this economy.

Overdue review but I wanted to post to help others…read more The quality of care was good when my kids were very young with no "issues" and it's hard to not like Dr. Mamiko and her staff. However, she is more pro-intervention than other dentists, which I personally don't like esp for children. I was told that my eight year old at the time needed six fillings which was hugely shocking. We only got one done and thankfully saw another dentist who told us that fillings weren't necessary. Three years later, my kid still hasn't needed any additional fillings.

I've had great experiences here. All of the staff are kind and professional. I've worked with Dr…read more Leong and he's so personable. I did PRP with him and had a great experience. It's also a quiet, calming environment. Highly recommend this clinic.

Great docs knowledgeable and professional I recommend them for their quality of care and supportread more

Such friendly and helpful staff, plus highly capable and aware. Coming off of a bad experience at…read moreanother urgent care less than an hour before, this place was a welcome relief! I came here after Edmonds Swedish Urgent Care was dismissive of my request, per my oncologist, to get a Covid test to confirm my positive home-test and get treatment due to being high-risk (I'm stage 4 cancer). I left there after the front desk lady said, "We don't give confirmation covid tests," and continued to dismiss me without even asking me any questions or talking with me. That's when I drove to Evergreen on 214th. At Evergreen, everything was great from when I walked in to when I left! The desk gal was kind and efficient, greeting me nicely and asking questions about how I was feeling, and what I needed, then getting me in quickly. The nurse was warm and knowledgeable, explaining what things might go into considering if they did a covid confirmation test or provided treatment with Paxlovid. Then the doctor was fantastic - a kind and intelligent woman with long red hair and an authentic aura about her. She asked about my situation and cared about my immune-suppressed state. The Evergreen doctor ordered a Covid nose swab and discussed other things they might do to help with the symptoms she asked about and be sure my weakened immune system was supported. She even helpfully explained that I likely wouldn't get a fever with Covid because my cancer drugs keep my immune system from being able to fight back as well against sickness (and fevers are the body fighting infection or virus). I left feeling well-cared for, knowing they'd contact me shortly with test results and be sending a Paxlovid prescription to my local pharmacy if needed and likely an antibiotic to be sure they shored up my compromised immune system as much as possible. All in all a fabulous contrast to what I experienced at Edmonds Swedish Urgent Care! I highly recommend Evergreen near 527 and 208th St SE!

Dr. Hosseinian is awesome. I'm glad she's my PCP. She's always gone above and beyond for me…read more Have my blood pressure under control and good sustainable plans for weight loss and exercise. The folks at the front desk are awesome as well!

I'm taking the time to write a rather long review because I want to share with you the wonderful,…read morelife-changing support we've received from the care agency, With A Little Help. I was referred to With A Little Help by a friend of mine who is a hospice nurse. He actually gave me the names of three agencies, and I called them all. The first two had a corporate vibe, and sent me directly into a voicemail black hole. It was days before I heard back. When I called With A Little Help, within seconds, I was talking with Kacie, one of the owners, who was so kind and spent all of the time I needed talking with me about our situation and care needs. By the end of the phone call, we had a plan for an intake evaluation, and just a couple of days later, a new care team was in place...and just like that, the stress and worry that had been accumulating over many months lifted. This is just one example of the many, many I could share about the excellent care With A Little Help offers. They aren't a corporate-care behemoth. They are local, owner run, and some of the most caring people I've met in a long time. Kacie and Paul, the owners, worked with us to find the caregivers that are the best fit for our situation. The caregivers are highly skilled, professional, and compassionate. All of them have giant hearts. Some words that come to mind when talking about With A Little Help: Professional Flexible Kind Collaborative Communicative Compassionate Responsive Punctual Attuned For us, With a Little Help has been something of a miracle. I wholeheartedly recommend them to you for your care needs.

Visited my home for an assessment then told me the did not have any staff available part time…read more Waste of my time.

This is *NOT* an urgent care clinic. Their website is completely misleading. I was assured by my…read moreinsurance that an urgent care visit would be covered outside of network since I was visiting from out of town. They bill as primary care providers, even though ours was an urgent care visit. Now they say I am responsible for the visit and will not bill as urgent care providers. Do not go here unless you're willing to pay out of pocket.

The worst. Full…read morereview to come. Stay tuned I plan to write a full review. For now just avoid at all costs. Veteran nurse here. Trust me. Find a physician who cares

"ALERT - DO NOT SCHEDULE" MEDICAL REPORTS without a signature?…read moreWhat I experienced at RMA Seattle is not a simple misunderstanding. It is a case of mistreatment, discrimination, racism, retaliation, and administrative practices that should trigger every internal and external alarm. I am sharing this because no woman going through a fertility process should ever experience something like this. My experience at RMA Seattle -- and why I demand internal audits On August 28, I went to an outside monitoring appointment recommended by Dr. Sunny (CCRM San Francisco) and Dr. Kathleinn Lin. I trusted that recommendation. But from the very first contact, everything was a disaster. 1. More than 20 ignored calls To schedule a simple appointment, I had to make more than 20 calls in one day. The system sends you to a voicemail that requires a password to leave a message. How is a patient supposed to communicate like that? 2. Sarcastic and aggressive front desk staff The receptionist, Brittany Warker: * Misspelled my last name * Responded with sarcasm * Showed discriminatory and racist behavior She apologized, but it was clear there was no intention to correct anything. 3. The Seattle manager lost control One day before my appointment, on August 27, I sent an email requesting --with full justification-- to be seen by someone experienced, considering my four fibroid surgeries. The manager's response was: * Disrespectful * Discriminatory * And she practically suggested that I "go somewhere else," attaching an aggressive response and ignoring what I had requested. Is that how you treat a patient in such a delicate IVF process -- a process she claims she also went through? 4. On the day of the appointment, I asked to speak with a manager... and "there was no one" Convenient. 5. I tried to reschedule... and ended up traveling to California They told me they do not attend on weekends. Given such negligence, I traveled to California to receive safe care. 6. On December 16, I tried to schedule an appointment in Bellevue... and the worst happened The manager called me to cancel my appointment because they could not provide outside monitoring for Egg Whisperer. She even mentioned that she "also went through an IVF," as if that justified denying care to another woman. 7. She contacted my private doctor -- and my doctor confirmed it by phone She told her they would not schedule appointments for me because "I offended them." Since when is asking for efficiency an offense? 8. I requested my records... and found something extremely serious Through Egg Whisperer, I requested my records from 08/28. This is what I found: * The report has no medical signature * The technician's name does not appear * It only says "RMA/SEA/Bell" * And the most serious part: They included an internal alert: "PATIENT: ALERT - DO NOT SCHEDULE" Is it professional or valid to place such an alert in an unsigned report? Who authorized that? Based on what criteria? And how many more patients have been marked this way? I am attaching photos of this entire situation because it is unacceptable. My conclusion If you are in a fertility process, especially with medical conditions like fibroids, it seems that at RMA Seattle they expect you not to ask questions, not to request clarity, and not to give feedback. Because if you do, they punish you with discrimination, racism, and by harming the IVF patient to frustrate your IVF process and limit medical access. What a "proud" set of values they claim to uphold -- represented by people who act with zero professionalism. This type of behavior should never be validated.

I am a victim of medical malpractice caused by poorly trained nursing staffs at RMA Seattle under…read moreDr. Lin. I came to Dr. Lin last summer after raving recommendations from many good friends. My experience was the exact opposite!!! The nursing team were poorly trained and uneducated about fertility medications. My protocol was lupron microdose flare that must be compounded but the advanced coordinator RN sent the lupron compound prescription to my mail order pharmacy on 8/18/23 that does not do compound. My lupron microdose was supposed to 0.04 mg twice a day (20 units/0.2ml twice a day using an insulin syringe that comes with measurement of 100 unit/ml). The pharmacist called the clinic to inform they don't compound and another nurse on 8/22/23 gave the authorization to change microdose lupron to the regular strength lupron 14mg kit with concentration 1mg/0.2ml, but my dose was the same - 20 units/0.2ml twice a day using an insulin syringe, which was 1mg twice a day. I ended up being overdosed on lupron by 25 times. I started lupron the day before starting stim and continued through the duration of stim, a total of 9 days. This RN never informed Dr. Lin or got the authorization from Dr. Lin to change lupron from microdose to regular strength; she made that change with no understanding of the 25 times dose difference between microdose lupron (0.04mg/0.2ml) and lupron 14mg kit (1mg/0.2ml). By 6 days into using lupron, I only had 1 day left of lupron and messaged the clinic if I needed a refill of the lupron kit. The advanced RN coordinator who was in charge of my procotol should have caught at the time that I was on the lupron kit and not the compound product, but she didn't. My response to stim that round was the poorest of all the retrievals I have done and at the last monitor before the retrieval we were only expecting 1 mature egg. I suspected the lupron negatively impacted my response and just thought my body didn't agree with it. The morning at the last monitor I told the PA I was not doing a retrieval with 1 egg. I did not want to waste my insurance coverage that had a limited lifetime cap on one single egg. Dr. Lin called me that afternoon to convince me to move forward with my 16mm follicle and said this was my "golden egg". I followed her advice and had the retrieval. My golden egg didn't fertilize and she discharged us from the clinic because of my poor response. This was my 1st and only round with her, but I did 2 prior retrievals at another clinic so I was confused about my lacking respond this round. I begged Dr. Lin to let me do another retrieval without lupron but she refused. I didn't find out about my lupron overdose until Feb 2024. I confronted the clinic since and appealed to be compensated for my botched retrieval due to lupron overdose and thousands spent on IVF meds. Their resolutions team concluded that the lupron overdose was at the fault of the pharmacy for filling the prescription and that I wasn't suppressed by lupron overdose. Their clinic denied the lupron overdose prescription was malpractice and said it didn't alter my clinical response. Their clinic took no responsibility for their medical malpractice caused by their poorly educated nursing staffs. I have done 5 retrievals at 3 clinics and out of 4 retrievals I got 6, 5, 4, and 6 mature eggs. The only round with 1 mature egg and the lowest E2 on trigger day out of my 5 retrievals was at RMA Seattle. The clinic cashed out on my insurance benefits and discharged me, and after finding out in Feb this year that their medical negligence resulted in my poor response they refused to own their mistake and make it right by compensating me for my financial losses. Instead they put the blame on the pharmacy. The pharmacy filled exactly what was ordered. There is hard evidence that the nurse made the change to my lupron strength and updated me through the RMA portal that she made that change on 8/22. The advanced RN coordinator sent out my instructions protocol on 8/30 which stated I was to be on microdose lupron starting 9/1. Upon further research, I learned that the lupron dose used to treat prostate cancer is 1mg daily. The dose for ovarian suppression in women with breast cancer is 3.75mg every 28 days, which comes to 0.13mg per day. I was on 1mg twice a day for 9 days, 2 times greater than the dose that is used for prostate cancer and 15.4 times greater than the dose for ovarian suppression. How could lupron not negatively impacted my ovarian response when my dose was 15.4 folds higher than the dose used for ovarian suppression itself? I attached my clinical outcomes for the 5 retrievals I did. The poorest respond was at RMA Seattle with the lowest estrogen level and only 1 mature egg retrieved. Dr. Lin is highly educated, but she lacks integrity in owning her nursing staffs mistakes and taking responsibility.