We have lived here for 3 years now and can't imagine living anywhere else. The community is well…read moremaintained thanks to Pat and our manager, Katie is quick to respond to any request. It's quiet and comfortable. Everyone should live here!

Please note!!! ICO never responds or rectifies any of the valid complaints you see on these…read morereviews. It's all fake and dishonest. They only care about $$$, not people. ICO is NOT so great. BBB rating for this company is F. Subtle discrimination against disabled and elderly. Cheap blinds not installed properly. Refusal to order the correct size and color. Overcharging HOA fees and refusing to justify outrageous community fees including electricity for common areas. They chronically overcharge and underdeliver. Ignoring inquiries about fair practices and renters rights. They care more about squeezing every last dime of you instead of creating a culture that invites long-term residence. They make sure they make money off of your moving so they don't care if you move by not returning your deposit. They will find every small reason to keep it plus charge you more. Predatory algorithmic rent setting to make sure they get the absolute most out of you. Look it up it's bad news. UPDATE: the response from the management company is bot generated. They use an unethical company named LuxLiving in Lehi. Layers and layers of unethical fees and ignoring concerns of residence if they don't feel like addressing them. ICO is in serious need of some ethical upgrades. ANOTHER UPDATE: still waiting for actual results - none. The HOA company they use has a D- rating that WE are gouged for. I stayed silent for a long time, but no more people need to know the truth. Long list of junk fees added on. Valet trash is nasty and stinks up the breezeways but we are forced to pay so shareholders can squeeze more $$$ out of us. They do not care that most of us HATE it. AND ANOTHER UPDATE: complete refusal to install proper blinds. I was told by the manager that they installed the wrong ones in all apartments so I should accept the same. Instead of correcting the issue and quit ordering the wrong blinds. Crazy. Also breezeways are filthy and they won't clean them unless I ask. And the beat goes on... WHEN YOU STAND UP FOR YOURSELF, THEY RETALIATE They use a predatory legal service called Titan Legal that has very questionable ethics and will escalate whatever fees they can when you move out to outrageous amounts please research them before you rent from any property that uses them. Here is another example of how they try to squeeze every single dime out of you: They use a system called BILLEASE. They charge $9 per month to bill you. It's not enough to have unfair fees, but they charge you to bill you for those fees. Stay tuned I will update you regularly. They are escalating their retaliation as well, and I will document that here. Someone from ICO corporate office promised me that she would address issues that I have outlined here. I am still waiting. She has not addressed a single issue whatsoever. And ignores my legitimate request to follow up. THIS IS NORMAL OPERATING PROCEDURE FOR THEM. I can back this up from almost 6 years living here. Illegal intimidation and retaliation have already begun. I will keep you posted on that as well. They need to be exposed and I will do my best to be thorough and honest. Vivint security that we are forced to pay for has a rating of one star on yelp a few thousand reviews. But we are forced to have it because ICO makes a substantial amount of money from it at our expense. They do not care that we don't want a one star review security system.

I've been living at Kays Crossing for six months and so far the stay has been great. They have a…read morenew management team that is very responsive and actively seeks to engage with the community. The apartment is clean and the covered parking is very nice for the winter. I would recommend Kays Crossing to any of my friends. Justin

This place has the worse management and awful manger who is a pain to deal with. Moving out was a…read morestruggle as they will charge you an insane amount. You would have to keep arguing with management before you are able to get the charges removed. Unbelievablely shitty place to live. Neighbors were so loud and blast music all through the night. If you ever ask for help, they are never around to help. They claim that someone is there, but they have no problem lying. This place doesn't have a problem with lying to you and coming up for stupid reasons to charge you more than what you initially signed for your lease. They have no morals or standards. You have been warned. Don't ever sign a lease with them! EVER!!!! You will absolutely regret your decision!

I have to give a HUGE THANK YOU to HAILEE GALLEGOS!! She went above and beyond her job as a sales…read moreassociate. I had a personal issue that she was so kind to help me with. She is very helpful and understanding. I also want to give a big THANK YOU to Joe our maintenance manager for always being so kind and helpful as well. Sincerely, Misha Nunez

I would give nothing if I could. My Husband and I lived here for four years starting in January…read more2018 in building I the management was awesome attentive and helpful, any issue that came up was dealt with swiftly. in 2019 we moved to the other side of the complex into building J. It was nothing short of a F****** disaster from the get go, we moved in and found cat litter in bedded into the carpets the carpets were not cleaned like they claimed they did every time somebody moved out. Our cable never worked we paid for multiple things we never utilized we went without washers and dryers for weeks on end they'd come fix it and it wouldn't be fixed and wed have to wait more weeks and constantly pester for help, which resulted in nothing but disrespect and aggression from their maintenance clown. Our AC broke in August and it took two weeks to fix the issue and the cooler they used let off more heat than cold air so they moved it to the back door while we were at work and left our back door open all day with nobody home. Another instance our toilet in the main bathroom would constantly leak and we said multiple times how it needed to be replaced and the guys argued with us over and over again until one morning we woke up walking on water literally, our whole downstairs was flooded with toilet water, we called the emergency number and got no response (not surprised) so had to clean up and run out for supplies. when i called in the morning i was told they would get there when they could so I waited all day in a apartment that smelt like mildew, for them to say no one could come out until the following afternoon to clean and sanitize the place so they pulled the carpet up a little and put fans there which just made the smell worse. the next day i went to work and came home the bathroom had flooded again and they had used decorative brand new towels and my clothes from the laundry room which were in the washer!!!!! The point is unless you want to be treated with contempt never be be heard pay out the ass don't go here!!! save yourself the hassle and time. a month before moving out our 3 month old puppy was attacked while my husband held her by an aggressive Pitbull the complex couldn't care less. then six months after leaving they claim we never paid a security deposit and they cant find it when i have the paperwork. ABSLOUTE CROOKS!! they pay people do false reviews for incentives don't be fooled and don't waste your time paying to live here. They do nothing to update apartments or appliances and at this point they need it. they should fire the fake maintenance men and find someone actually capable of performing simple handy man tasks. you pay for pool and gym amenities the pool is closed 60% of summer because they cant balance it and they cant keep it clean and don't enforce even basic rules. You will order food and grocery's have them stolen off your porch. NO RULES are enforced you just have to shut up and follow theirs. Best of luck to anyone who chooses to live here. they are the most unorganized sneaky rude complex i have ever dealt with. Don't ever expect the office to be open and if they are don't expect help. there was no parking and i called the office to let them know a previous resident had just abandoned their vehicle i spoke with Aleesha multiple times and the car was still there 3 months and wouldn't be surprised if its still there. I would have to park across the car park and walk in the dark with lights that didn't work because no one can be asked to do their job!!! I don't believe in bashing online and leaving bad reviews but after dealing with this company and this complex for close to five years id hate for anyone else to deal with issues we did.

Shout out to the management and maintenance staff. I put in…read morea work order, non emergency) at 6am and at 09:30 the same morning, maintenance was knocking on my door to make the repairs. Quick, professional, and courteous. Thank you Daniel for the rapid response.

Spent 3 days looking at apartments in the complex that could accommodate my mom in a wheelchair ,…read morethe leasing lady found one and when I go to put in the application the manager says they were wrong to have them up , thanks for wasting my time , it's not like we are people looking for a place to live or anything , who cares if you waste 3 days of our time

Karley is awesome! She's super understanding and helpful when issues come up. Same with Jeff and…read morethe maintenance team. It's been nice living here. My only complaint is the parking seems to not be monitored, which feels unfair to those who pay extra for covered spots. Super small tho!

Beautiful views and a convenient location! I love it here!…read moreRestaurants and a grocery store within walking distance. Not to mention the friendly staff. All of my calls and emails are addressed quickly. That's hard to find anymore.

Lived here for over a year now. The staff is amazing & tentative. The grounds are well kept. Can…read moreeasily call this home. The location is ideal with shops very close by. The only downside is the street racing at nights, it can pretty loud & annoying if you like to sleep with the window open. But that's not the Pinebrook's fault. I'd still recommend this place. -Karlo

A warning to prospective tenants…read more Living there is fine, up until you want to move out. For starters, they charge HUNDREDS if you need to move month to month while waiting for your new place to be ready. The month to month fee they originally quoted was close to $800 more than the rent we had been paying, and even after the yearly increase if we had renewed the lease, it was still about $700 more. New place was flabbergasted at their price, their month to month fee is only $75. They also charge water, trash, and sewer, which they call 'rubs', which is in addition to the amenity package, and they often over charge for it, as even if you don't use much yourself, you get charged a portion that the entire complex contributes to. Putting those fees aside, they may also try and tack on fees AFTER you've already moved out. And the 'rubs' they say runs 60 days behind so the last rubs payment is very expensive. We were model tenants, they had zero issues with us, always paid rent and rubs on time, and we were very clean. During our move out walk through, they raved about how clean we left it and how impressed they were, and maintenance was equally as impressed as there was zero damage that they would have to repair. We verified with them verbally during the move out walk through that we were all paid up, and they verified that we were all paid and everything was good. Then, after a few weeks, we got a call from them, where they told us we still owed $300. And they changed their story constantly throughout my argument with them about what exactly the 300 was for, which set off red flags everywhere for us. Originally they said that the 300 was for their 'rubs', and that since it was an unexpected expense for them, they were also going to charge us $100 in late fees as well and that the security deposit wouldn't cover it so we needed to pay them. So now they were trying to charge us $400. On top of the month to month fee we already paid. So I pulled up the ledger on their website and showed them, no we already paid the rubs. So they changed their story to saying that it was a portion of rent that we didn't pay. Again, I showed them that we had paid everything they asked for in rent. Changed their story again saying that "it was just the system and they don't know why it does what it does."  and we still had to pay the difference. After arguing for the better part of a day, I ended up asking for the recordings of our phone calls, where they told us the price of moving month to month, which they claimed they didn't know if they existed, however every time you call it says it records. Again, this went on all day long and they gave me excuse after excuse saying we definitely owed them. It was only after I started asking for the recordings that they FINALLY called me back and said that they had made an error on their part and zeroed out our account and we didn't owe anything. My advice - ask for the recordings. All in all, they can be extremely shady, and they charge you for absolutely everything, even more than they probably should, plus, their rent is higher than that of similar apartments around the area and the apartments themselves are just mediocre.

One thing I wish someone would have warned me about is the noise. Seriously, I've never lived in a…read morelouder place. Trains, trax, traffic, and barking dogs make it impossible to open your windows at night. And the walls are paper thin. How thin, do you ask? I can literally hear my downstairs neighbors snore at night. Yep, they're THAT thin! If the sounds of public transportation, yapping dogs, and muffled TVs don't deter you, you'll probably be incredibly happy here. Office staff and maintenance are FANTASTIC, and the apartment finishes are nice. The pool is way too small for the complex, BUT you can't beat the location!

Staff is lazy the girl in there named janessa couldn't even send me a move out statement when I…read moreasked. Don't even waste your time moving here, they charged me a $500 deposit and the staff is so dumb they never put the deposit away and just left it on my account so upon move out they said I never paid one on top of that they charged a cleaning fee when I clean that apartment from top to bottom. They want to do inspections all the time of your apartment which is annoying I pay rent I don't need you in my space every single month. Then when we lived there the fire alarm would go off all hours of the night and the fire department would have to come out and it took 1-2 hours for them to figure out how to turn it off each time. Pretty annoying when you have to work the next day and have small kids.