The office management was exceptional! Very informative and friendly. Newly remodeled and very cleanread more

I'm adding to my previous review because I feel there were several serious issues that need to be…read moreaddressed. It was almost impossible to find Stephanie anywhere in the building. We only saw her once, when we gave her my mom's medication list after it had been lost. Because she was rarely, if ever, present, we honestly thought Isaac was the main person in charge. That is why we continued bringing our concerns to him instead of Stephanie. From our experience, management felt very absent and disconnected from what was actually happening in the building. After we moved my mom out and posted our review, Stephanie did reach out to us. We chose not to return her call because we felt our concerns had already been communicated repeatedly while my mom was there. After we didn't respond, she had staff members contact us to ask what was so bad and why we didn't want to keep my mom there. We felt this was very unprofessional. We wish these concerns had been taken seriously while my mom was still a resident, rather than after she was already moved out and a negative review was posted. It is very unfortunate that it took losing a resident for our concerns to seem like a big enough issue to be addressed. We had been communicating with staff and Isaac about the things my mom was going without and the problems we were seeing. These issues should have been addressed much sooner. Another extremely concerning incident was my mom's handicap placard being taken directly out of her purse while it was in her room. I find it incredibly disturbing that someone would go through a resident's belongings and steal something as important as her handicap placard. Thankfully, she did not have cash in her purse. While I cannot say who took it, the fact that it happened at all is extremely concerning and makes us question how secure residents' personal belongings are. I believe Pheasant View needs stronger oversight, more consistent management presence, and better training and supervision of staff. Management needs to actually be present in the building and aware of what is happening so employees understand which concerns need to be taken seriously and addressed immediately. I also believe the facility should take resident safety and staff screening very seriously, including appropriate background checks and thorough hiring practices. We wanted my mom to be somewhere where she felt safe, cared for, and respected. Unfortunately, our experience at Pheasant View did not give us that peace of mind.

Excellent staff that really cares! It's hard to find skilled and kind care givers, but that's what…read moreyou have here. Management is excellent and cares for the employees.

This facility is a absolute hell hole it doesnt even deserve one star! It's filthy and the smell is…read morebeyond unbearable. When we moved my Mom to a new facility we had to throw out all off her belongings because they reeked of the place. Residents sit in their own filth for hours because they are so understaffed. My mothers care was shameful and lacking in every way! And the administration are beyond lazy and deceitful. Shame on everyone on attached to this facility!!!

They were amazing . Great quality of care . Friendly and took great care of my husband …read more Getting him strong enough to go home and be safe and finish his recovery .

The incompetence started the day we arrived (Friday, 9/19) and is still going on this morning…read more(10/6)! There is NO supervisor available Friday nights and all day on Saturdays. There is nowhere to call and absolutely no one to help. Talk to your nurse...she was the problem! On Sundays the Director of Nursing is there. I spoke to her personally that 1st Sunday, the two sons had major complaints and received a call from the D.O.N. on the 2nd Sunday. We were all in a meeting to discuss the patient and what their prognosis was for him. The D.O.N., Director of Social Services, PT, and the Activities Leader. After the PT talked for most of the time, the Activities Leader asked the patient about his care. When he started telling about that very mornings lack of care, BOTH the D.O.N. AND D.O.S.S. WALKED OUT OF HIS ROOM! STATING THAT THEY HAD ANOTHER MEETING! THEY HAD NOT FINISHED THE MEETING THAT THEY WERE IN! I was so angry and disgusted at the fact that they left the Activity Leader alone to take our complaints, spoke VOLUMES on just how much they DON'T CARE and WHY WE ARE STILL HAVING THE SAME PROBLEMS! All we got was excuses from her and I doubt she passed anything along - with the exception of stating how RUDE they were to leave! Filled out a Grievance/Complaint/Concern Form on the 3rd Sunday! However, you turn these forms in to the Director of Social Services, YES the same one that walked out with the Director of Nursing!! My grievance form will never be seen or acknowledged! DO NOT GO THERE UNLESS YOU CAN FEND FOR YOURSELF BECAUSE THEY REFUSE TO DO ANYTHING FOR YOU! CALL LIGHTS ARE ON FOR HOURS BEFORE SOMEONE FINALLY COMES!

We had the opportunity to visit this location for an outpatient procedure. It was nice to have a…read moreseparate place away from the hub-bub and crazy parking at the hospital. They had a central check in desk and waiting area right inside the doors. Once checked in, you can sit relax, while tracking your status on the posted TV screen showing the procedures in the queue and what doctor is assigned. Once we were called back, they set us up in a cubby hole type room with walls on 3 sides and open to the hall with a pull curtain for privacy. The nurses station was right outside our room so we heard all the conversations that they had both professional and personal. They had a drink station in the area, that family can use when waiting for the patient. Our procedure took longer for the preparation and waiting, than the procedure itself. We were in and out in less and 20 minutes for the actual procedure. Unfortunately, the computer system screwed up our discharge orders and we had to wait around longer than we wanted and then never got the paperwork in the end. I like the convenience and efficiency of the surgical center, but they need a bit of work on the processing-of-patients part.

great team, took great care of me! good communication. and the business manager Lydia is top…read morenotch!!

The Thatcher Brook staff was great at meeting my needs during my three month plus stay. OT and PT…read moreservices were provided each week day with PT services available on the weekend. There is a nicely equipped therapy room/gym to meet most everyone's needs. The CNA's and nurses were exceptional, timely, and very responsive. There was a wide variety of meals with alternatives also available. I was very pleased with overall care I received and would recommend Thatcher Brook Rehab and Care Center to anyone needing the services they provide.

If I could give Thatcherbrook a 0-star rating, I would. Our experience with this facility was…read moreextremely disappointing, particularly because of the lack of communication, the condition of the facility, and serious concerns about my mother's care. One of our biggest frustrations was the administration. Lance repeatedly failed to return emails or communicate with all members of our family who were involved in my mother's care. When we did have interactions, I found his attitude arrogant and dismissive. When you are trusting a facility with someone you love, families deserve to be treated with respect, kept informed, and included in decisions regarding their loved one. After moving my mother from Thatcherbrook to a memory care facility, we were told that she appeared to have been overmedicated. Her catheter was removed the day she arrived at the new facility, and we have seen a significant difference in her alertness--she no longer sleeps all day. This raised serious concerns for our family about the care she received while at Thatcherbrook. Beyond our concerns about her care, I found the facility to be outdated, in need of maintenance, and not as clean or welcoming as I would expect from a rehabilitation center. Thatcherbrook was, unfortunately, one of the worst experiences I have had with a care facility. Based on my experience, I would not recommend it. Families placing a loved one in rehabilitation deserve transparency, communication, compassion, and confidence that their family member is receiving appropriate care. I did not feel that we received those things at Thatcherbrook. In fact I regret putting my mom there to begin with.

I came to Rock Run In Syracuse at the end of last summer after I had broken my ankle. They took…read moregreat care of me and got me back on both feet again. Because of some issues my back started acting up so once again I am back with Rock Run. I love the staff, they are knowledgeable yet they are a lot of fun. I feel like it's a place I want to go to even though what I do there is hard. I highly recommend this place!

I have been seeing Jerrin at the Layton location for a few weeks now, and I'm very pleased. I'm…read morethere for therapy on feet, and my podiatrist recommended them. Jerrin's been trying different things with me, and we've found some things that really seem to be working for me. My foot problems aren't necessarily the typical ones, and I'm happy he's been flexible and willing to try things -- and willing to continue doing the things I tell him are working particularly well. He's also giving me exercises to do at home which I really like. When it's non-covid, I'll be able to travel for work again and need exercises to do in hotels.

We always loved AnnaMarie and her staff. When she moved to her new place, my wife and i had to…read morefollow. Always friendly, always on time, and always a pleasure. The new Breen center is great. Highly recommend.

The heated pool was amazing, nice staff, and the I was appreciative of the early morning…read moreappointments that were available. The three stars were for one person constantly attempting to up sell me after they'd been paid in full for all of my visits. Very frustrating and unprofessional. I was approved for more aquatic visits, but decided to go elsewhere due to my experience.