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    Pheasant View Assisted Living

    2.5 (4 reviews)
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    Fairfield Village Rehabilitation

    Fairfield Village Rehabilitation

    3.7(3 reviews)
    1.8 mi

    The incompetence started the day we arrived (Friday, 9/19) and is still going on this morning…read more(10/6)! There is NO supervisor available Friday nights and all day on Saturdays. There is nowhere to call and absolutely no one to help. Talk to your nurse...she was the problem! On Sundays the Director of Nursing is there. I spoke to her personally that 1st Sunday, the two sons had major complaints and received a call from the D.O.N. on the 2nd Sunday. We were all in a meeting to discuss the patient and what their prognosis was for him. The D.O.N., Director of Social Services, PT, and the Activities Leader. After the PT talked for most of the time, the Activities Leader asked the patient about his care. When he started telling about that very mornings lack of care, BOTH the D.O.N. AND D.O.S.S. WALKED OUT OF HIS ROOM! STATING THAT THEY HAD ANOTHER MEETING! THEY HAD NOT FINISHED THE MEETING THAT THEY WERE IN! I was so angry and disgusted at the fact that they left the Activity Leader alone to take our complaints, spoke VOLUMES on just how much they DON'T CARE and WHY WE ARE STILL HAVING THE SAME PROBLEMS! All we got was excuses from her and I doubt she passed anything along - with the exception of stating how RUDE they were to leave! Filled out a Grievance/Complaint/Concern Form on the 3rd Sunday! However, you turn these forms in to the Director of Social Services, YES the same one that walked out with the Director of Nursing!! My grievance form will never be seen or acknowledged! DO NOT GO THERE UNLESS YOU CAN FEND FOR YOURSELF BECAUSE THEY REFUSE TO DO ANYTHING FOR YOU! CALL LIGHTS ARE ON FOR HOURS BEFORE SOMEONE FINALLY COMES!

    This place is fantastic.. I had a neighbor of mine who accidently fell and broke her back and has…read morebeen staying there after her fall. The staff/CNAs are very caring, attentive, and very friendly.. One of the CNAs, Maggs has provided great care to my neighbor. I'd recommend this rehab/retirement center above the rest!

    Pheasant View Assisted Living - assistedliving - Updated May 2026

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