purchased a kitchen table five years ago from Seaside Furniture as I wanted a quality product and a table which was of quality and last.....surprisingly the table is all peeled and ready for the garbage. I spend nearly $ 2, 000 on the table which is only used in my seasonal home I shared the issues with Karen of customers service about my concern... here is her exact response....."your table was purchased in 2019, 5 years ago. Seaside Furniture is your local furniture store, we are not a big box store and we can not afford to replace every damaged piece well after the warranty has expired. You cannot go to a car dealer after your warranty has expired and say, we only use the car when we are at our beach house and it is just not running right, I want to exchange it" It is clear why the store has so many negative ratings. The store is selling Bob's quality furniture and quality similar to IKEA... I would recommend going elsewhere.. read more

I agree with the 2 stars. poor quality furniture at a high price. our recliner quit working after a year. fabric on chairs not holding up. Look behind the store you will see a building where they are putting together furniture you could have ordered on the internet. read more

Just left Raymour and Flanagan the store was so busy. Came to Seaside Furniture the store is empty one person working in the back room on the phone for 15 minutes, the F bomb came out of her mouth absolutely no help at all. If you are looking for furniture do not go here. read more

I don't know why the reviews are so bad. This place is great. Large selection, good prices. We got a couch for the condo and then came back for chairs for our house up north. Even though I had to drive to Brick to pick them up. They can't control the long build times and supply chain nonsense. Shop with confidence. read more

So disappointed! Bought a sofa that was supposed to be a recliner. We spoke about it at time of purchase. Saleslady forgot to order it with reclining feature. I signed off on paperwork because I just assumed that what we just finished talking about was what she ordered. I dont know the codes, she does. I paid for electrician to come and install electrical outlet for the reclining mechanism. Soda delivered and it's not a recliner! Nothing they can do and will do. No returned calls and text messages. I had to go there to get somewhat of an apology. Wasn't even discussed with owner to see if they are willing to help out a good customer. I've bought so much furnture from this place. Never again. So sad that paying customers get treated this way. read more

What a horrible experience. I ordered my furniture from Gelco in Ocean Twp. Gelco also owns Seaside Furniture and a store in Toms River. I was picking up furniture from Seaside Furniture, that I had ordered from Doug in Ocean. Seaside Furniture is the warehouse for their stores. First, both Doug and Tammy (I think that's her name, she works Thursdays in Ocean) are both great to work with. However, Roseanne in Brick was extremely rude and disrespectful. I went into the Brick store and the woman in the office called the warehouse and sent me around. I got out of the van and saw a gentleman standing right inside the door. I stepped two or three steps into the warehouse after he acknowledged me and asked how he could help. Out of nowhere, Roseanne starts yelling at me to get out of the warehouse. I start back up and she continues to berate me and yell at me. I told her to stop yelling at me, while agreeing to leave and she just got louder. Mind you, there are zero signs saying I can't walk in there. She could've just simply asked me nicely, as I wasn't looking to go into the warehouse. I simply walked up to the gentleman that asked how he could help. As I was loading the last piece, that same gentleman apologized for how I was treated. Roseanne must have heard him and started yelling at me again. FYI, I didn't get the man's name in the warehouse, but he was also very nice. I like to support local businesses, which is why I purchased my new kitchen set from Gelco. I will never buy another thing from any of their stores again. Nobody should ever be spoken to in the manner she spoke to me, especially a paying customer. She is a cancer in the business and will keep locals like me from supporting their stores. Also, based on how she was dressed, I'm assuming she is usually on the sales floor. I had to search in the store when I got there to find the lady in the office. Not one salesperson was on the floor. Then when I unpacked the furniture to put it together, it was damaged and it was obvious they tried to hide it. I had to go to the Ocean store to get it fixed. I told Doug what happened in Brick and he told me to send him an email that he would pass on to management. I heard back from Lara today. She admitted that she hadn't spoken to anyone else about the issue, but defended Roseanne anyway. How do you defend that? I'll never go back to any of their stores. read more

Do not do business with this store I ordered a box spring and mattress and a sofa bed from the Seaside Heights in Toms River I was told I would have it in 2 weeks paid for it in full and never got a phone call about delivery so I called them after two weeks they told me they don't know I have to call the Brick Store so I called The Brick Store and was put on hold 4 x ) held on and they never came back so I called again and she told me to stop calling this is the kind of business they do I never got to talk to anybody in the Brick Store about this and I can't get through to them so do yourself a favor and don't buy your furniture at the stores go to a reputable store apparently these are owned by people that don't care read more

I am very disappointed in Seaside furniture . I shopped there many times in the past - what happened. To courtesy, customer service and getting what you paid for ??? I recently worked with a staff member to match a piece of furniture with a new entertainment console - well after waiting 8 weeks the piece came and it was so far from the wood color I picked out !! Well after many phone calls, with no call backs from the store I still have this unusable piece - they want me to pay a restocking fee for something that is not my mistake !! That's how you treat your customers - they don't care about about anyone but your sale !! It is sad after this store was once a pleasure to deal with !! I have filed a case with BBB and will never ever recommend anyone shop there !! It' s not a great place to shop !! read more

I guess I didn't get lucky like everyone else. Nothing but nasty in here. They misrepresent what they sell. What I saw in the store was not what they delivered. What was delivered was a Big Lots looking piece of garbage. Took almost a month to get ahold of someone and when i finally did(and may I add no one ever called me back, I had to continuously call them)she was nasty. Will never purchase a thing from here again, and I will tell everyone I know NOT to go there. I gave it one star bedside you have to give something! read more

I purchased a love seat, two chairs, a coffee table, an end table and material for covering existing chairs in the amount off $3,443.93, from Seaside Furniture (SF) on 11/21/18. Seaside Furniture required a cash deposit upon ordering and I was told the items would arrive in 6-8 weeks. On the 7th week, with no call from them I called for an update on my order. I was told the items were in but somehow, they neglected to call me - and this was the beginning of a litany of lies, misinformation and terrible customer service. After my call SF then re-scheduled my delivery for the following week requiring the balance to be paid by check (not credit card). Upon delivery I was advised that the coffee table was damaged and that I should call the office to report same. Upon calling immediately I was told that they would re-order a new table which would arrive in 2 weeks - first lie. At that point my check, in good faith, had been made out for the full amount. The office manager (Karen) assured me there would not be an issue and said I could keep the damaged table until the replacement arrived so I paid the balance in full and kept the damaged table. After 2 weeks, once again I was not contacted so I contacted Karen for an update on the new table. I was abruptly put on hold by Karen and she never returned to the phone. Another worker then picked up the phone and asked if I needed help. Upon stating that I was on hold for Karen she replied, "Oh she left" - another lie. Seems very suspect that somehow Karen just left in the middle of helping a customer on the phone. At that point the next person said they would get me the replacement table from another one of their stores which seemed suspect as to why they didn't do that as soon as the table was returned, saving me 2 additional weeks without the replacement table. I was again promised a call back that never came - another lie. I even offered to pick the table up myself. The reason, I later discovered was because they did not have such table at any of their stores - another lie. I then went to the Seaside Furniture Facebook account to try to find a name and number for the owner or a manager. Even though an email address was on the site, my email bounced back as a bad address - no surprise there. I then sent a message to their Facebook account and within 10 minutes received a call from a woman who said she was the person in charge of complaints. Again, I reiterated the entire story and she too said she would get back to me that same day - another lie. After numerous additional calls on my part I finally got a return call only to find out the table wasn't available at any of their stores and had to be ordered from the manufacturer. She assured me she would put a rush on it and get back to me with a delivery date- another lie. Once again, after a week without any return calls, I personally went to the showroom and found the original sales person who tried to be helpful. She apologized and said she would personally contact the manufacturer to see what she could do. She did call me back only to tell me the coffee table was no longer available. The original order was placed on Nov. 21, 2019 and by February 2019, I still had a damaged table, no way to get a matching replacement and my old furniture gone. I then asked for a discount off the damaged table since returning it was no longer an option. The table was $259.99 and I asked for a $100. refund. I was told they would only give me $60.00, which was incredibly arrogant given all the lies, false promises, lost time and horribly unprofessional customer service. They finally agreed on $80. which I accepted just be done with them. I was told that refund checks only go out at the end of the month (February) - another lie. Today is March 13, 2019, and I have still not received the check. I subsequently called two more times and was told it would be sent - another lie. Not until I contacted BBB did a finally receive the check. If you value honesty, professionalism and good customer service avoid these stores at all cost. read more

Helen in the Brick store was very helpful & accommodating as was Brady in the Tom's River store! The furniture selections in both stores are great. We will definitely use Seaside Furniture again! read more

HORRIBLE customer services. Once you place your order good luck. They don't call you back. They lie and give you the runaround. Trying to just get your furniture is a challenge. Still trying to get mine. They have your money so that you can't cancel your order. Absolutely the worst customer service I have ever encountered. I have shopped there for years and I remember when they sent a "Thank You" after your delivery. Now you can't even get it delivered. RUDE and I WILL NEVER SHOP THERE AGAIN! read more

Over priced furniture that will not last simple wear and tear. You have to wait weeks for the furniture to even arrive. Go to another local chain store and you will get better furniture at better prices read more

Amazing Variety of choices.... new to the shore and the selection and knowledgeable staff made it easy.

While furnishing my new shore home, I went to Seaside Furniture, even though I had been warned by a friend that they were not helpful. When I visited I purchased a dining room set, custom made, and I was told 6-8 weeks for delivery. I am i my 9th week and I called and was told that it is scheduled to be delivered on 9/3. I told them that I will not be here to accept delivery at that time, as I allowed myself the time at 8 weeks. They had many excuses and they "do not work on Saturdays". I am extremely unhappy with the customer service and the fact that I wasn't informed that there would be such a long delay by the store, while I waited patiently. When they agreed to update the delivery I was told that, because the truck might be overloaded with my order on it, that the merchandise may come damaged! I would recommend that if you are in the market for furniture, you should go to a reputable store and not this store. read more

We went to Seaside furniture to buy a few items for our new beach house. The selection was great and the prices were affordable. The selection was a mix of "beach" decor and non-beach decor. None of the other local stores had that kind of selection - most of their furniture was expensive and not very nautical. A huge plus was the amazing saleswomen Cindy and Helen. They went out of their way to help us find what we were looking for and they were extremely knowledgeable about the inventory. A big plus was that we were able to bring our dog Ozzy in to shop. Overall a GREAT experience. read more

First of all, I am referring to the Seaside Furniture location in Toms River on Route 37. It claims to be a "family" run business, but I guess no one in the "family" actually knows how to use a phone. I had a problem with a delivery back on December 10th and am still waiting for someone to actually return my call!!! They brought me a chair with a broken leg and told me it would be replaced...I am still waiting! I have left many messages since then for the manager but I have never heard from her, I filed a complaint with the BBB and will NEVER use this store again. At this point I just want my money back so I can go somewhere else!!! read more