We recently purchased a mattress from Donna Johnson at the Mattress Firm in Brick, NJ and the whole…read moreexperience was an absolute pleasure! Donna is super friendly, knowledgeable and patient. With her assistance, we were able to feel very comfortable in making a selection on a rather large purchase. (We were leaning towards Tempurpedic when we walked in; she did not hard sell us) She also made sure we were aware of and able to take advantage of every promotion she could possibly offer. Choosing a bed can be a tough (but important!) decision, and doing it with Donna at the Mattress Firm in Brick was a breeze! We are so excited for our amazing new bed arriving in less than 48 hours and couldn't recommend her more highly! Also, the store was SO MUCH CLEANER than other mattress stores we visited!

I will never buy anything from here again. I was sold a bed…read moreon a box and it was out dated 1 year. I had to return it and purchase a different one. Then weeks later the mattress I ordered was still not in over the holidays I was inconvenienced Very unhappy and reported to corporate Two thumbs down

Sales person was fantastic. I bought a couple of pieces. Delivery was spot on. I'm going back to…read moreget an area rug because I was very pleased.

I ordered a chaise lounge in mid October 2025 I was given 5…read moredifferent delivery dates to only be called the night before or day of each delivery date saying it was not coming that day. Due to their conversion of a new computer system this is what caused the delay over and over again. It was in stock but they didn't know that I called the manufacturer and several other phone calls to see what the delay was. Long story short They shouldn't launch a new program prior to adequate training A customer shouldn't have to do all the footwork to find an answer. John the Mgr in Brick promised me the 4th delivery date which never happened. Doug the Mgr in monmouth junction warehouse and Julio in the Suferin ny warehouse were the ones that finally figured out the issue and finally got my piece sent to me. So thank you to the warehouse staff!

Just left the BRick NJ store and purchased a dryer . Edward was extremely helpful , knowledgeable…read moreand not pushy at all . The price was great and they will Deliver in two days ! Would definitely use them for future purchases overall a great experience!

Purchased a 65" LG TV here in Dec 2024. TV was mounted to the wall in my living room. Unfortunately…read morethe TV came crashing off the wall one Sunday morning at 4:45am. P.C. Richards quickly came to access the damage and quickly installed a replacement TV as well as payed for my painter's fee to repair the wall. They even refunded the installation fee of the mounting bracket. All involved were beyond helpful and kept me informed of the status of my claim during the process. I have purchased all of my audio / video equipment with P.C. Richards for over 40 years in Brooklyn, The Bronx and now Ocean County NJ. I will always be a loyal P.C. Richards customer because of the customer service I have received in the past and recently with this issue.

purchased a kitchen table five years ago from Seaside Furniture as I wanted a quality product and a…read moretable which was of quality and last.....surprisingly the table is all peeled and ready for the garbage. I spend nearly $ 2, 000 on the table which is only used in my seasonal home I shared the issues with Karen of customers service about my concern... here is her exact response....."your table was purchased in 2019, 5 years ago. Seaside Furniture is your local furniture store, we are not a big box store and we can not afford to replace every damaged piece well after the warranty has expired. You cannot go to a car dealer after your warranty has expired and say, we only use the car when we are at our beach house and it is just not running right, I want to exchange it" It is clear why the store has so many negative ratings. The store is selling Bob's quality furniture and quality similar to IKEA... I would recommend going elsewhere..

I agree with the 2 stars. poor quality furniture at a high price. our recliner quit working after…read morea year. fabric on chairs not holding up. Look behind the store you will see a building where they are putting together furniture you could have ordered on the internet.

I DO NOT RECOMMEND doing business with this place Unless…read moreyou want get lied to and ripped off I purchased a mattress way back in November 2020 I never received this mattress But I am being billed & charged for it Was lied to more than once and decieved

If I could write a negative star review of this company, I would. We bought a Simmons mattress…read morefrom this store, and within two weeks of sleeping on it, the mattress started to fall apart. In talking with the sales rep at the store, he said that this would be corrected by the company as they have great service. Nothing could have been further from the truth. Customer service was horrible and my mattress warranty is voided as my bed had three support slats rather than five. Ahhhh, you installed the mattress, perhaps you might have mentioned that little nugget. I have tried multiple times to get a resolution to no avail. Never buy a mattress from this company. I always write a fair review, and in this case the company is so bad, I feel I need to protect future consumers. They STINK!!!

If I could, I would give 0 stars. I bought a whole living room set about a month ago and they asked…read moreme for measurements from the doors to my apartment, I sent that weeks in advance and even spoke with someone yesterday to verify everything. Fast forward to today and the delivery guys were not able to fit it into my apartment. I am livid at how disorganized this company has been with this entire situation, this could have been easily avoided if they would have checked the measurements I sent them weeks ago! I called to ask to speak with a manager and I still am waiting for someone to call me back, so I hope this does not get worse. STAY AWAY FROM THIS FURNITURE STORE!!!

Buyer beware! Merchandise of poor quality, terrible service, and will not honor warrantees…read more My husband and I bought a black reclining sofa with a matching reclining chair. The person at the store helping us really talked it up and the 5 year warrantee. That put us at ease... that if something happens to the furniture, we call and they repair it. Well, like other reviewers are stating, they don't follow through. But first, let me discuss the horrendous delivery. The guys dropped the sofa off the truck and slid it across our snow-covered lawn. They quickly assembled it in our living room and tried to have us sign off that everything was fine and that we accept it. I asked them to wait while I looked it over. One side was broken and I pointed it out. They tried to fix it but couldn't. I wouldn't sign for it. They took it back. Next delivery was weeks later but everything was in working order. I do however want to point out that they slid the large heavy boxes across the carpeting and created a large wrinkle though. Not too long after the purchase date, both of the items needed to be repaired. We called and were immediately told that we were outside of our warrantee. When we said that we were looking at the paperwork and read off the purchase date, they were like, oh, yeah, I see that now. We explained what needed to be repaired and they said it wasn't covered. We said we were looking at the warrantee and it stated that it was covered. She said that they couldn't repair anything because they don't make our furniture anymore. So even though what we needed repaired was covered and we were within the warrantee's allotted coverage time, they couldn't do anything.

Do not buy the warranty,…read more after many attempts and send many pictures they stop giving me an update and contact customer services by chat because no one answers and keep asking the same questions over and over. After many attempts and sending many pictures, they stopped giving me an update and contacted customer services via chat because no one answered and kept asking the same questions over and over. I decided to write this review.

My husband and I just walked out. We went inside, Mike the salesman walks up and asked how to help…read more I explained I needed either a new trundle bed that fits two twins and is same height level for each mattress or we plant a regular twin frame that had drawers on one side but no headboard or foot board. He gave us a attitude about the mattress because after being asked three times by him "are you SURE you don't want a new one" "can't you just take a look at mine" him then turning to my husband on his last effort "what about you do you think she'd need a new mattress?" I got annoyed and said "we do not need a mattress we need either a frame of trundle/day bed, that's it." He rolled his eyes and let out a sigh while going "fine". I told him I wanted it only in white and after him asking if what he showed me (a studded medium to light grey trundle that just wasn't what we wanted) looked good. I told him "It's not a light enough color for the room, like I said, we need white to match the rest in the room." He gave me a dirty look and raised his voice at me stating "Seriously?! How is THIS not light enough? So your walls are white? Your ceiling? Your floors? Your furniture? Your doors? ALL white?" By this point we got angry and felt disrespected. He brings us to these beds that are again not what we want and he gave more disgruntled noises rolling his eyes (keep in mind he appeared to be in his late 50's-60's) then when he saw me look at the kids section (where they had twins sized frames) he stated with a chuckle "No you don't want those, they're for childish people" and brought us to a pull out couch. He "demonstrates" stating "and you don't even have to be strong to lift this up!" And pulls it out stating "sit" pointing to it. We declined. He says again "sit" we say again "no you were okay" he says a third time "well this is how you decide if you want it and this is where people sit down so...sit". By this point I'm fed up and so is my husband. He tells Mike "you know what we're going to shop around and leave". Mike insists we get pricing on it (and as a former sales person at a car dealership I knew this is how they get your info) we said again "no thanks" he insisted and got visibly angered and gritted his teeth saying "well ya know that's my business card and how you know who I am so you need to do it". Finally I have enough and tell him "we don't need it have a good day" and we left. Worst part is, I actually saw a frame I liked, but hey, guess since it's for "childish" people only (which is precisely what he is) he won't mind not getting paid on it.

We went in looking for a recliner. The salesman said he would match any price. Boy, he wasn't…read morekidding. He definitely wanted our business and he got it. There were also so many fabrics and colors to choose from. I was very happy to keep our purchase local too. The showroom floor was filled with the most unusual and unique pieces. I loved it. Lots of variety for anyone's tastes. Thanks Joe!

Horrible owner!! DO NOT SHOP HERE…read more I had an extremely disappointing and unprofessional experience with this company. I called to inquire about service, and instead of receiving any form of assistance, I was met with shocking rudeness and told to "go F myself." This kind of behavior is completely unacceptable for any business, let alone one that is supposed to value its customers. I would strongly caution others against using this company, as their customer service is not just lacking--it's outright disrespectful. if I could zero stars, I would the woman I spoke to was a horrible human being. I'm going to amend my review and say that he called my mom to harass her and asked for the review to be taken down These are not good people

Three years ago I bought backyard furniture from Fortunoffs and was impressed by the experience…read more Recently the finish started chipping. They gave me full credit 100% plus sales tax. I now have new furniture with free delivery and pick up. Another good experience!

The service at this store was outstanding. Cristhian was helpful, knowledgable, and a pleasure to…read morework with. I was replacing cushions and an umbrella from a 5 year old Fortunoff teak dining set (still in great shape) and the process could not have been easier. The items were delivered on time by a polite and professional crew who set everything up and even helped me find a missing pin for my umbrella base. A pleasure doing business there. I will be back.