In response to the comments of Daniel T.
Daniel, ask your witnesses what happened when Bob told me that the rental fee was spelled out in the contract that I signed, and ask them what happened when I read the contract in front of them, and ask them what happened when we all discovered the fees were not spelled out in the contract. I told Bob in front of those witnesses that if the charges were in the contract or if I was told about them in advance, I would have paid them, or returned the wet suits earlier. (As an aside, I was lead to believe that the use of Seascape equipment for the open water dives was included in the price of the course, but thats another story). By the way, the witnesses were not present for the conversation I had with Alex, or the voice messages from Alex that are still on my phone which contradict what Bob was YELLING about. (and, as a matter of fact, no other students were adversely impacted). Were these witnesses present for the bad experience Christie C had? Were the witnesses around when, in front of me (and my son), Bob would YELL at Alex while we were in the store or the pool. I have been in a service oriented business for over 25 years. I have had people owe me over $10,000. I have never treated anyone like Bob treated me, and I would never mistreat an employee in front of clients or even privately. And by the way, that dispute was over $65. Bob was wrong, and acted childishly and inappropriate. He was screaming at me at the top of his lungs over a $65 dispute. That is shameful, and if your witnesses do not think so, I do not know what to tell you. But don't judge the situation, you were not there. If you were, I am sure you would have been embarrassed. Had he had treated me with a little respect, I would have given him the money just to shut him up. But I'm not going to be bullied and threatened with court action. You were not present for any of this and while your loyalty to Bob and Seascapes is understandable, you comments demonstrate why hearsay is unreliable and not admissible as evidence in court. As I said in my previous post, Christie C. had it right when she stated that Bob is a "short tempered and arrogant guy". Since he is your business partner, I am sure you know what kind of person he is. Keep making excuses for his behavior all you want, the customers will decide. But trust me, where there is smoke, there is fire, and I'm am sure you know that he is probably costing you more than the $65 he could have collected from me. read more