Buyers Beware:
The customer service and return policy at Long Island Scuba/Good Life in Lindenhurst is horrible. After recommendations to purchase a mask through a local dive shop, I wish did the exact opposite. One would think the customer service at a local business would be exceptional compared to larger chains, however, this could not be further from the truth. After getting fitted for a mask (albeit improperly) while in the store with the owner, I made a purchase of $114 for a mask and snorkel. At no point during the trial of several goggles or during the purchase did the owner mention their policy of no refunds or exchanges. After a brief trial in a pool, I quickly realized the mask's fit was wrong. Upon returning to the store with original packaging and receipt and hopes to exchange the mask for another pair, I was quickly informed by an employee and the owner of their policy of no refunds or exchanges. This policy was posted on a back wall behind the counter on a sheet of paper and is directly obstructed by an employee when at the cash register. After asking for help and voicing my frustrations towards the policy, I was met with resistance, rejections and a $114 product that doesn't fit. The owner's excuse was that due to pandemic concerns, there is no way to properly sanitize or decontaminate a mask. I found this hypocritical considering 2 weeks earlier I tried on 5 masks during my fitting with the owner. I guess it's only possible for the owner to de-sanitize a mask when he's trying to make a sale. My recommendation, go to a different dive shop or a larger chain if you are hoping for a better experience and a return policy that actually exists and keeps up with the times. read more