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    Sears Tuxedo

    5.0 (2 reviews)

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    7 years ago

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    Men's Wearhouse

    Men's Wearhouse

    (49 reviews)

    $$

    Absolutely the worst customer service I have ever experienced…read more I rented a suit from this Men's Wearhouse location (8514 Fenton St, Silver Spring, MD) on December 12, 2024, for an event in February 2025. I canceled the rental on February 3, 2025, and was promised a refund of $202.46. Over 3 months later, after visiting the store more than 10 times, I still have not received my refund. The employees, including the manager, repeatedly gave me false promises, excuses, and contradictory answers, but no actual solution. They wasted my time and showed zero professionalism or accountability. I eventually had to escalate the issue to corporate just to get a response. The next step will be reporting to BBB and my bank if I don't get any response from corporate. I strongly recommend avoiding this store location. They do not honor their word, they mishandle refunds, and they show complete disregard for customer service.

    Overall, I had a pretty good experience at this Men's Wearhouse. The young fellow from New Orleans…read moredid an excellent job in finding and sizing a last-minute suit for a family function. All the employees seemed pretty friendly and very helpful. Although I do not purchase suits on a regular basis, I thought the prices were pretty fine. While they did not have as many styles as I would have liked (mainly because of my own time [and size] constraints), the wearhouse had a decent selections. Fortunately, tailoring took a couple of days; however, I was a bit shocked that they charged an express fee of around $30 to hem the pants. But, hey, I guess that's the business. Suits aside, I did see decent casual and business casual wear that was not too expensive. I might have to stop by again to check out some of these items in the near future.

    Alpha Formal Wear - Alpha Formal Wear Tuxedo

    Alpha Formal Wear

    (2 reviews)

    My boyfriend and I had the BEST experience with Alpha Formal Wear! I was skeptical at first because…read moreit was not a "store front" per day. However I was very impressed with the service we received. I called to schedule a fitting and my boyfriend's appointment was confirmed the same day. The gentleman (AFW) who came out for the fitting was ON TIME, and professional! He (AFW) did my boyfriend's fitting quickly. I gave him a swatch to match my outfit with the tuxedo vest. AFW assured me that he would contact me with sample colors to match the swatch. The tuxedo was DELIVERED to my boyfriend's address within 1 week! That was record timing! The tuxedo looked GREAT! My boyfriend looked so dapper in his tuxedo. It was hard to take my eyes off of him. My boyfriend received so many compliments on his tux! The very next day AFW picked up the tuxedo. THIS WAS AN OUTSTANDING EXPERIENCE! I will rent a tux from them again!

    When I went in Alpha Formal Wear at 6000 Greenbelt Rd, Greenbelt, MD 20770 the sales person allowed…read moreme to look through the catalog for a dress. He told me that the store had the dress I chose in my size and color, he said I had to pay for the dress before I can get it.. Okay no problem, so I paid for the dress and then the sales person called me the next day to tell me that the store does not have my color or size available. Then he had his "corporate office" text me over three dresses that he assumed I'll like.. I told him these dress will not work for me and I will be coming back to the store for my refund. He told me I will not get a refund I can get a store credit... Never did he say anything about if the store doesn't have my size or color I cannot get my money back. Nor did he ever point that out on the receipt. I would have never paid for the dress if he stated that.... that sounds like trickery to get consumers money. So I text the "corporate" office to let them know how Alpha Formal Wear in Beltway Plaza Mall 6000 Greenbelt Rd, Greenbelt, MD 20770-were handling business, to only receive a called from the so called "SALESPERSON" telling me that the "corporate office does not talk or deal with customer" ,now I found that very strange business practice... As I am telling the Sales person (could be owner of the store) that he told me they had the dress I wanted in my size and color and it was never mention about no refund he started talking over me and then the sales person just rudely hangs up on me. Now that's RUDE and bad customer services... If this is the way Alpha Formal Wear in Beltway Plaza Mall handles business I believe every consumer should know about it. Like I said this is some tricky business they have going on at that store and it should be investigated.. I am planning on reaching out to every social media I can think of to expose the type of business practice this store provides to its consumers.

    Sears Tuxedo - formalwear - Updated May 2026

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