3.5 stars
I struggle with this review because the end result was fine but there were some issues during my service which didn't make the experience amazing.
My original dress was purchased from a boutique that went bankrupt in Old Town, Alexandria, leaving me dress-less 10 weeks away from my wedding. I was lucky enough to find the same dress in a sample size, however, the dress was too big and needed work.
At my initial consultation and fitting, I worked with the owner who listened to my concerns and wishes for the new dress. Because the dress was a sample, the zipper wasn't in great shape and I asked if they could remove the zipper and replace it with a corset back. I do not believe this is a request they get often because they seemed unsure about it and ended up charging me almost double for the work. I ended up paying about $700 for alterations on the dress which to me is crazy, but given my circumstance I was willing to pay to get it done asap. Looking back on it I wish I would have gotten another opinion. The original boutique would have done all the alterations, including changing out the zipper for about $300. Sadly they took my money and never ordered my dress, but that's another Yelp review.
When scheduling my second fitting they asked for six weeks because of the amount of work it would take build a corset. I agreed, believing when I walked back in the dress would be mostly done and ready to go.
Unfortunately during my second visit I met with what must have been a new staff member, because she had no idea what was being done with my dress and she fumbled through the fitting. When I put the dress on no real work had been completed. The only thing they had done in six weeks was put in temporary stitching on the bottom and temporarily sewed the back of the dress into the shape it would need to be cut into for the corset. Essentially they sat on my dress for six weeks. They claim they wanted to make sure I was 100% certain about the corset before cutting the dress (which I had confirmed multiple times during the initial visit). I can appreciate their caution, however, I would have been more than happy to come in earlier for a second fitting if this is really what they were waiting on.
After the second fitting they wanted to schedule a fitting a month in advance, putting my dress completion just days before my wedding. As the dress was a sample, I needed to have it cleaned before the ceremony and the dry cleaner requested a week. I just didn't have that amount of time. Thankfully they were able to get the work done in a shorter amount of time but I could tell this was a strain on their schedule.
I felt like they missed small details. I asked multiple times for buttons to be removed and a few beads to be replaced but they were more focused on the big picture and it wasn't until the very end these details got attention. I did notice after leaving there are still beads that should have been replaced that were not attended to. I am also disappointed that the corset string they gave me was just looping string and not a nice matching satin one. I will have to find something better before my wedding.
Overall I picked this location because of the great reviews and the proximity to my office. Do not get my wrong they did a great job on my dress but it was a bit of a process to get there. I was also extremely expensive. Looking back I should have probably gotten a second opinion, however, given the struggle I've already had with my dress this made the most sense at the time. read more