Wonderful service and very friendly and knowledgeable. Great service in every department. Get in to…read moreappointment at designated time.

Lenses made from eye exam done at their office was faulty. Had second exam done at CAMC…read moreOpthamology and brought Eyecare one that prescription. They weren't happy about it but remade the lenses; those lenses were fine. Had 2 pairs of glasses made. Months later took a pair in and the frame broke during an adjustment. This was 10 months after purchasing them. They spent over 2 months supposedly looking for another frame. Then one morning I get my spare pair out of their case and as I'm opening the frame up to put them on the frame snaps. At this point both are now broke and still waiting for them to find a new frame for the first broke frame. I take both broke frames back to the store and they tell me it's now been over a year since the purchase and they won't fix either pair. I acknowledge that for the pair that broke that morning but argue that it had been less than the year when the first pair broke months ago. They keep trying to ignore that fact and insisting that "now" it's been more than a year. That they could never find another of the same frame and they owe me nothing even on the pair that broke before the one year mark. Their argument is because supposedly they never found another frame. It's only after my refusal to back down that they take the broken frame ( minus the arm that they left with me) in the back and return moments later with the lenses in an entirely new frame (same make/model, even same color) and I'm ordered to take them, leave the store and never come back there again. They had gotten a new frame in but had tried to say they couldn't find another frame and tried to get out of replacing them by pushing it out past the one year mark by claiming they were still searching for a frame months after the frame broke.

I waited almost 2 months to get an appointment and today's the day. I arrived at 3pm for a 3:10…read moreappointment. Shortly after arriving I received the typical vision tests with 3 different devices, had my eyes dilated and was directed to the very small waiting. The office is small with limited parking on the side. The time is now almost 5pm and I'm still waiting. Very soon I will be here 2 hours without seeing the doctor. A two hour wait is unacceptable regardless of the popularity of the eye doctor. You can be sure I will not be returning after obtaining my vision script. I doubt the wait is worth it. 4:45 and am now sitting in the exam chair and waiting. I plan to get this over and never come back.

I had a wonderful experience. outstanding service, knowledgeable staff. my wait time was minimal…read more All my questions were accurately answered and everyone made me feel comfortable. I would highly recommended them.

From the owner: Eye Exams Eye Emergencies…read moreContact Lenses Eyeglasses Sunglasses and Recreational Glasses

Waiting room packed. We got up early to arrive on time, drove two hours, and we have been here for…read morea hour and a half.

I was supposed to have cataract surgery in January, but ended up getting heart stents. I was…read morereleased in March by my cartologist to have the surgery. They told me that it was their policy for me to wait six months even though I had been released in March. They called yesterday and wanted me to come in for another evaluation so that they can get paid for two evaluations. They can't get me an appointment until September. I didn't know that an eye surgeon knows more than a cartologist. If I would take the appointment in September it probably would be another three to four months to get the surgery and by that time they probably would want another evaluation. They have a good racket going to get double paid. I wouldn't recommend anyone to go there.

Amazing doctor! Great guy and very nice and patient.i highly recommend his expertise.read more

5/28/2026 Absolutely not child friendly! The staff was…read morewonderful. The optometrist is aged and not good with children at all!

I use to love him referred alot of people to his office. But the last eye exam was horrible. He was…read morerunning thr office by himself. Then after the eye exam I went picked out my glasses paid for them and that was it. It's been over 6 months and still haven't got my glasses. I called multiple times and texted was given the run around that my lense cracked while cleaning them and they had to send them back to get another pair. I contact my credit card company. They refunded me and supposedly investigating the situation. Now got to find another eye doctor because I won't go back to him again.

possibly the worst group to go to in a very bad example of an eye doctor. Three or four months ago…read moreI went in for a yearly exam and contact fitting and here it February and I have still yet got a hold of phone to come in to get actual contacts.

Our family has had dependable, personal service from Steve Jacobs and his staff for about 20 years…read more We wouldn't go anywhere else. (BTW, Yelp is listing me in Bedford. No idea why. We live in Blacksburg.)

Dr. Jacobs is great and very knowledgeable. My entire family and I went to his office. The staff…read moreare also very nice and friendly. Things I miss being away from Blacksburg!

Staff were friendly doctor seemed knowledgeable but prices were alot more than other doctors in the…read morearea and charges outside of insurance payments were excessive and unwarranted when I said didnt want contact lenses and had not been fitted or anything for them was still charged a contact exam fee

From the owner: We are a full-service eye care practice serving the vision and medical eye health needs of families…read morein Fayette, Kanawha, Clay, Nichols, and Raleigh Counties in central and southern West Virginia. Our offices have been providing constant eye care services for more than 50 years. Directed by Dr. B. J. Nibert since 1983, and now assisted by Dr. Ahley Caroll, Southern Eye Care Associates offers the latest advances in vision correction, state-of-the-art diagnostic technology, and an extensive selection of eyewear fashion from around the world.

They charge twice as much as wallmart eye center. Not to mention that I still had to wait 10 days…read morefor my glasses that were supposed to be made on site.

Every time I come into his office, it's at least a 30 minute wait with no eagerness from the…read moreemployees to help you or to get to you as soon as they can. After multiple times of coming in and waiting to be assisted for 30 minutes +, I finally went to the car and called the office from my phone. I asked the lady that answered if I needed to come on a certain day or maybe make an appointment because I had came in and waited with no one seeking to help me. To which her response was "There are no appointments. We are just busy." Glasses are good. Office seems clean. The office on the left side for the appointments is really outdated and cluttered. Super sad that this is the only place that my insurance will accept.