Every time I come into his office, it's at least a 30 minute wait with no eagerness from the employees to help you or to get to you as soon as they can. After multiple times of coming in and waiting to be assisted for 30 minutes +, I finally went to the car and called the office from my phone. I asked the lady that answered if I needed to come on a certain day or maybe make an appointment because I had came in and waited with no one seeking to help me. To which her response was "There are no appointments. We are just busy." Glasses are good. Office seems clean. The office on the left side for the appointments is really outdated and cluttered. Super sad that this is the only place that my insurance will accept. read more

single worst experience of my life not very professional very condescending to me told me I had to get a new prescription because I waited longer than 72 hours to pick up my glasses well I'm sorry not everyone has the money on hand that day I will never return to this place again, I will use Zenni optical in the future at least they know how to treat customers, ever since my wife passed away on June 2nd it has been one disappointment after another and I Mart has done nothing to change that, my vision gets worse every day I need glasses read more

We had a great experience here. Went to three other eye stores/businesses and finally found this place. They have a great selection. A lot of the same styles, but much better than Eye Express and Walmart and Sam's Club. The ladies were all really nice and helpful. We ended up buying three pairs of glasses, two for my little sister with the back-to-school deal (saved us $200), and one pair for me with my specialized lenses. They got the first pair of glasses done in exactly 24 minutes, the next 29 minutes, and the other came soon after. I wish they sold contacts so I could get them here, but oh well, not a big deal. I'll just try 1800Contacts like the lady suggested. read more

I went the doctor next door, great doctors. Went to get prescription filled next door from the doctors. Not a good experience. One girl there should not be working with the public.i have many disabilities and she tried to take it personal as if I was directly making sounds towards her. Even after I let her know it was one of my disabilities. The next girl that helped was great. I just don't understand why people like this personality is allowed to work with the public. read more

All these ladies who worked there are amazing. With their help, and I must say they helped me tremendously, with being able to find just the right line for my bifocals that I needed for reading and distance, so they ended up getting everything perfect. The progressives didn't work for me as were too blurry, however they let me try a pair of bifocals for free, even remaking them to see if they worked better. They are so very kind, and even remade the lenses to make the line a bit higher for me to give me the perfect view, they took the time out to do this and I am very happy and satisfied. I will use them again when I am able to purchase a second pair of glasses for a spare. These ladies, and the worker making the lenses, did went above and beyond and I am so happy seeing so clearly now. read more

customer service is terrible. went in two different days to purchase glasses and had bad service both times. I will drive an hour( to charleston) to buy them at lenscrafters or buy them online. Will not darken their door again. read more

Eye doctor next to this place is good , nice staff 85 dollars for exam ( Beckley office) however when you go next door to fill perscription @ eyemart , I was told I could not get the deal because it was a bifocal so I said ok I understand what about if I just get single vision ? she said I can do that , I said for the $39. For 2 ? Then immediately said oh no I can't do that your prescription it to high (said can't be done in plastic cause it would warp...) it will be at least 80 dollars plus the cost of frames... they offer 1 HR. Service so I said ok I really need glasses show me your frames she shows me like 9 frames all awful , so I just said this is not going to work but thanks for your time . I walked to my car went to zenni.com ordered two pair with extras on both including clip on sunglasses 57. Bucks including shipping gorgeous glasses and I really felt like the person was scamming me in a way would never go back to eyemart again. read more