I've been a loyal Best Buy customer for over 25 years and have purchased numerous laptops from them…read more-- including three in just the past two years for myself, my daughter, and my wife. I've always added the 2- or 3-year protection plans because they provided peace of mind, even if I rarely had to use them. During my last purchase at the Morehead City location, a staff member told me he was "upgrading" my protection plan to some sort of total protection package. I clearly stated I didn't care what it was called -- I just wanted two years of protection, like I always get. I even complimented Best Buy on their protection plans at the time. Fast forward 18 months: I experience a minor screen issue after some rubbing alcohol spilled on the top of the laptop, causing screen glare. I brought it in thinking the 2-year plan I paid $179.99 for would cover it -- only to be told my "warranty" had been canceled. Apparently, what I had wasn't a protection plan but a membership -- something I was never told clearly. That membership had expired, and they refused to honor the protection I believed I had paid for. When I questioned it, the staff seemed dismissive and evasive. It felt less like a misunderstanding and more like dishonesty. This experience left a bad taste in my mouth. After spending thousands of dollars with Best Buy, I expected better. The lack of transparency and accountability here borders on fraud, and the customer service at this location was appalling. Unless something changes, I don't see myself shopping at this Best Buy again -- or possibly any Best Buy.

Turned OFF the lights and pushed me out of the store 5 minutes before closing with ~ $21000.00…read moreoffice PC and printer replacement purchase in hand. "Oh you can pick that up in Jacksonville if you really need it that bad." -Employee The ONLY reason I shop here is due to TotalCare support if needed, but locking the door early makes sense with Q4 FY24 revenue down by 4.8% compared to the same period for 2023. Go somewhere else folks-this is a sinking ship.

Found everything I needed. The salesman in hardware was very helpful and tired hard to help you…read morefind everything.

TERRIBLE service for delivery or installation! NEVER AGAIN! If I cannot walk out with what I need…read moreI'll go somewhere else .

After doing a great deal of comparison shopping, we eventually purchased a set of Electrolux…read moreappliances. The price was fine although the lady working appliances was not very knowledgeable about any of the items in her department. Still, that is what the internet is for - don't rely upon store staff for advice. But I wasn't really expecting much either. If you choose to have your items delivered, Sears will call after 6:00PM the night prior to announce their delivery window. Rather irritating actually, since most people in 2010 have jobs and need to arrange to miss work, and the stay-at-home mothers of the world generally are busy with being mothers. There is no reason that in this age Sears can't announce their large 4 hour window that you must sit around waiting for delivery like the cable company. Still, the movers did arrive within this enormous delivery window, so at least Sears is keeping with their portion of the bargain, should you choose to purchase there. However, the chose to arrive with a new white washing machine, with a broken blue dryer. We didn't purchase a broken blue dryer, but were expecting a new white one. All of this isn't the real problem, it just begins here. Calling to complain, the finger point began. "Well, we just deliver them..." "You probably should talk with Sears Delivery Central..." "Electrolux packs the boxes, they did it..." Etcetera. I finally managed to reach the store manager who again try some buck passing when I stopped here - "Look, I bought the dryer from Sears. Not Electrolux, not Delivery Central, but your store located right here. You are the manager - what can you do for me." "I can offer you free delivery." "Not good enough - I already have a rebate for free delivery. You delivered a broken dryer on a date that I managed to make myself available from work. Now, I will have to take another day off of work, but I can't schedule it since I don't know when you will manage to get a white dryer in-stock, and you can't even tell me when it will be delivered until after 6:00 PM the night prior. For this inconvenience, please rebate me 10% of the cost of the dryer." "I can't do that." "Why not?" "I'm not authorized." "Aren't you the store manager?" "Yes." "And you can't authorize this?" "No." "Who can?" "I can contact the regional manager." "There is no one at the store who is authorized to fix things on the spot? Incredible." "Would you like me to do this?" "Yes." -Look, shop here if you like, but realize that either A) the store manager was lying to me and just trying to avoid making a refund, or B) Sears Corp does not empower its managers. Either way, it is rather disturbing. If you have a problem, keep in mind that no one is empowered to correct problems. Eventually, I did receive my refund, but what good is it having a manager if they can't manage?

Bought a washer & dryer in Dec 2011. The store personnel were outstanding. Good product, great…read morepricing (with price-match guarantee). The delivery service is AWFUL! Took them 3 weeks to deliver the dryer despite close to a dozen phone calls to try to arrange a date that worked for our household. The phone scheduling system is inflexible and the personnel are unable/unwilling to accommodate customer needs. Lowe's can deliver NEXT DAY! The only reason, after all that, they kept my $1000 for the dryer was because the salespeople knocked over $100 off the sales price for my troubles.

I have visited this Sears store several times within the past year. We've just purchased our first…read morehome and have had dreams of new appliances. Because this is my first big purchase I want to make sure that I did all of my research. I was bouncing from store to store between a few of Sears competitors as well. During every time the I shopped, I never felt pressured at Sears. I also was helped very thoroughly every time I visited the store. The pricing was right and we finally purchased our appliances today. Michael and Kevin were a big help and really funny. Great customer service has a lot to do with why I purchased my Kenmore appliances at Sears.

I ordered a treadmill online and had it shipped to this store. The product was defective and was…read moretold by Sears.com to return the product to the store it was purchased from. I returned it here, the manager told the woman working the register that they didn't accept returns because they were an outlet store and I had to return it to Jacksonville. The employees at Jacksonville said both managers that work at this store are worthless and that they flat out lied to me. There is no such policy and that they are a hometown store not an outlet store. Complete liars and scam artists! Avoid at all costs.

Excellent service. First time using this business. He returned our message within 2-3 hours and…read moreafter discussing problem and brand of dryer, felt it was worth repairing. Arrived next morning as promised and repaired the dryer. Price was fair and close to estimated cost. Also serviced unit to head off additional break down. Will call him again without hesitation.

We have had several appliances repaired by Calvary Appliance and were pleased with their service…read moreevery time. The technicians are prompt, courteous and professional and seem very knowledgeable. Maggie is an absolute joy to work with when scheduling appointments. I would highly recommend them for your service needs.

Cavalry answered the phone right away when I called, gave me an appointment and showed up as…read morepromised. Very knowledgeable, polite and gave us great advice. Great company.

I came in yesterday on February 19 to purchase a speed queen washer and dryer gentlemen helped us…read moreout. I think we were in and out in less than 15 minutes with the purchase and they delivered same day which was amazing and we're at my house in about 30 minutes for delivery by far the most amazing appliance purchase I've had in my life. The two man installation crew were quick professional, and managed to get everything put in my narrow hallway without scratching anything. I will be returning here for any of my future appliance needs. Highly recommend the team there.

The Bells Appliance Repair company was assigned by my Asurion Appliance+ warranty plan. They…read morescheduled a service technician come out to repair my Samsung Ice maker. It's 6 years old and the icemaker stopped producing ice. The Tech's name is Tom. He was on time. He was courteous, professional and went right to work. He took the icemaker apart and found the problem. He said he would try to do a temporary fix, which he did. The icemaker actually worked for a couple of days before shutting down again. He further informed me that he had to order the parts to complete the fix properly. Once the parts came in (2-3 days) he returned to complete the repair. He cleaned up after himself and asked if we had any concerns. He left his business card with us in case we needed to call for any recurring concerns. I would definitely request "Tom" from Bell's for any appliance service.