I've been a loyal Best Buy customer for over 25 years and have purchased numerous laptops from them…read more-- including three in just the past two years for myself, my daughter, and my wife. I've always added the 2- or 3-year protection plans because they provided peace of mind, even if I rarely had to use them. During my last purchase at the Morehead City location, a staff member told me he was "upgrading" my protection plan to some sort of total protection package. I clearly stated I didn't care what it was called -- I just wanted two years of protection, like I always get. I even complimented Best Buy on their protection plans at the time. Fast forward 18 months: I experience a minor screen issue after some rubbing alcohol spilled on the top of the laptop, causing screen glare. I brought it in thinking the 2-year plan I paid $179.99 for would cover it -- only to be told my "warranty" had been canceled. Apparently, what I had wasn't a protection plan but a membership -- something I was never told clearly. That membership had expired, and they refused to honor the protection I believed I had paid for. When I questioned it, the staff seemed dismissive and evasive. It felt less like a misunderstanding and more like dishonesty. This experience left a bad taste in my mouth. After spending thousands of dollars with Best Buy, I expected better. The lack of transparency and accountability here borders on fraud, and the customer service at this location was appalling. Unless something changes, I don't see myself shopping at this Best Buy again -- or possibly any Best Buy.

Turned OFF the lights and pushed me out of the store 5 minutes before closing with ~ $21000.00…read moreoffice PC and printer replacement purchase in hand. "Oh you can pick that up in Jacksonville if you really need it that bad." -Employee The ONLY reason I shop here is due to TotalCare support if needed, but locking the door early makes sense with Q4 FY24 revenue down by 4.8% compared to the same period for 2023. Go somewhere else folks-this is a sinking ship.

Found everything I needed. The salesman in hardware was very helpful and tired hard to help you…read morefind everything.

TERRIBLE service for delivery or installation! NEVER AGAIN! If I cannot walk out with what I need…read moreI'll go somewhere else .

I have visited this Sears store several times within the past year. We've just purchased our first…read morehome and have had dreams of new appliances. Because this is my first big purchase I want to make sure that I did all of my research. I was bouncing from store to store between a few of Sears competitors as well. During every time the I shopped, I never felt pressured at Sears. I also was helped very thoroughly every time I visited the store. The pricing was right and we finally purchased our appliances today. Michael and Kevin were a big help and really funny. Great customer service has a lot to do with why I purchased my Kenmore appliances at Sears.

I ordered a treadmill online and had it shipped to this store. The product was defective and was…read moretold by Sears.com to return the product to the store it was purchased from. I returned it here, the manager told the woman working the register that they didn't accept returns because they were an outlet store and I had to return it to Jacksonville. The employees at Jacksonville said both managers that work at this store are worthless and that they flat out lied to me. There is no such policy and that they are a hometown store not an outlet store. Complete liars and scam artists! Avoid at all costs.

Excellent service. First time using this business. He returned our message within 2-3 hours and…read moreafter discussing problem and brand of dryer, felt it was worth repairing. Arrived next morning as promised and repaired the dryer. Price was fair and close to estimated cost. Also serviced unit to head off additional break down. Will call him again without hesitation.

We have had several appliances repaired by Calvary Appliance and were pleased with their service…read moreevery time. The technicians are prompt, courteous and professional and seem very knowledgeable. Maggie is an absolute joy to work with when scheduling appointments. I would highly recommend them for your service needs.

Cavalry answered the phone right away when I called, gave me an appointment and showed up as…read morepromised. Very knowledgeable, polite and gave us great advice. Great company.

We purchased our refrigerator on 6/20. We purchased the warranty. In late May of 2022, we noticed…read morethat the gasket around the inside door is splitting. I called up the warranty department, they had an appointment for a technician to come out. He showed up on time. Had to order the gasket. Within a couple of days we received the gasket. Wrong color. Called up the service department & explained they sent the wrong gasket. I told them to cancel the service appointment being that we don't have the correct color gasket. They didn't cancel the service appointment & I am receiving calls from the tech. No communication with this company. Fast forward to 7/18/22, we just received our 4th gasket and AGAIN the wrong color. I am now waiting to hear from a supervisor. This company can not get a correct color gasket for our fridge right. Good thing it's a gasket and not something more serious. Now I can see why Sears went out of business.

Phillip Henry · about an hour ago…read moreGood sales and service until you walk out the door. The sales people talk a good talk about the products but sell pathetic appliances that make me think they are really factory second's. Two premium appliances broke the first day and a third that did not make it through the warranty. No help from the local store, even when one appliance broke while being installed but their person! And of course you can buy the Sears warranty services (you will need it) but then you will be victim of that horrible service department full of people you can't understand.

I came in yesterday on February 19 to purchase a speed queen washer and dryer gentlemen helped us…read moreout. I think we were in and out in less than 15 minutes with the purchase and they delivered same day which was amazing and we're at my house in about 30 minutes for delivery by far the most amazing appliance purchase I've had in my life. The two man installation crew were quick professional, and managed to get everything put in my narrow hallway without scratching anything. I will be returning here for any of my future appliance needs. Highly recommend the team there.

The Bells Appliance Repair company was assigned by my Asurion Appliance+ warranty plan. They…read morescheduled a service technician come out to repair my Samsung Ice maker. It's 6 years old and the icemaker stopped producing ice. The Tech's name is Tom. He was on time. He was courteous, professional and went right to work. He took the icemaker apart and found the problem. He said he would try to do a temporary fix, which he did. The icemaker actually worked for a couple of days before shutting down again. He further informed me that he had to order the parts to complete the fix properly. Once the parts came in (2-3 days) he returned to complete the repair. He cleaned up after himself and asked if we had any concerns. He left his business card with us in case we needed to call for any recurring concerns. I would definitely request "Tom" from Bell's for any appliance service.