This is the best service I have ever gotten in the Capital District of NY!! No other companies…read morecompare to this one. In some cases, with some of other dishonest companies that want to take a large amount of your money without even doing adequate work, the comparison can be of Reimer being Angelic from heaven and those other businesses absolute hell. ELI and JORGE put in a new furnace. Couldn't believe how hard they worked! In a relatively small area in a walk-in closet(with other items stored),ELI had to himself lift the heavy new and old heaters for the job! They worked together,keeping my floors pristine. Got 0% financing on one of the best energy saving heaters available. When they answer the phone by,...how can we make you smile...", they really mean it and do everything to earn and bring you a huge smile. Thank you ELI, JORGE and all in Reimer!

This is the worst company I have ever delt with. I had a small flood in my basement due to a pipe…read moreseparating at at a connector point which was glued back together and a few pipe brackets installed took no more then 10 minutes to correct and I was charged a tremendous amount of money . If your thinking of using this company look around first these people are thieves.

Kyle responded quickly when we had a clogged main line. Did great work and had us working the same…read moreday. Thanks!

Kyle responded quickly and replaced some old water shut-off valves. Great work, done efficiently…read moreat a fair price! All good.

I had a plumbing problem and Wayne's Plumbing Service came out to my house and assessed the…read moresituation. Not only assessed the situation, they went above and beyond to contact the town of Bethlehem where I live, to resolve the water issue and thanks to Wayne's Plumbing Service, my issue was resolved and saved me thousands of dollars and time. I would recommend this company to any family, friends, or consumers out there that are having plumbing issues. This is a company that I will be calling back again incase anything else may go wrong. Thank you again to Wayne's company, I appreciate your time and effort that it took to solve my plumbing issues. Wish you the best! Thank you, Norman Young

These "professionals" TRIED to pull one over on my parents. They're in their 70s and need a little…read morehelp doing some things they can't do as efficiently. They called this place and they totally wanted to overcharge, like BIG TIME! It was criminal. Thankfully, my Dad is cantankerous, pretty wise to bullshit and not shy calling it out. Well, he sent these robbers packing.

Jamie came out when no one else would. I consider him a lifesaver, I had a leaky toilet caused by a…read morebacked up sewer pipe, it could have been a major disaster but he got it under control right away. He worked dilligently until it was resolved. I am so thankful for him and his work, I cannot recommend him highly enough. There are some people that are angels in human form, I think he's one of them.

I had a disconnected pipe under my kitchen sink leaking water everywhere. I called Upstate…read morePlumbing and James was here within 45 minutes on a Sunday! He repaired the pipe better than it was originally and the cost was reasonable. And he guaranteed the work. I would highly recommend James and Upstate Plumbing. Mary N

This the second time I have had to call with an emergency. It has been several years and this one…read morewas burst water pipe. They answered my call quickly and the crew sent was very knowledgeable and efficient and very helpful.

Following the posting of my review, I did have an opportunity to speak with the owner of the…read morecompany Rich. Afterwards I felt he was very understanding of my feelings & concerns. I feel confident that he sees value in hearing his customers feedback and mitigating their concerns. I do think my case may have been an extraordinary situation, and hopefully no one else will have the same experience that I have. In this instance, I will have remediation assistance, which he has offered.

They came the next day to repair a problem we were having with a power flush toilet. Two…read moretechnicians arrived and dealt with the problem efficiently. It was a one man job than only took about 30 minutes. I'd give them 5 stars except for the price, which was not unreasonable for the time spent. I assume I was paying for both technicians when it was a job for only one. I will use this company again, though.

I put out a Yelp request to get estimates on some work for my home. As Yelp does, it contacted…read moremultiple companies. Mr. Rooter was the first to call me, and schedule for an estimate. I mentioned that we are selling the house and we were looking to repair an issue with the water pressure for the new owners. The plumber that came by called me and told me his recommendations. Two days later, I received an estimate for much more than what was recommended on the phone, and an invoice for the estimate itself. I responded questioning that estimate charge, because it wasn't mentioned in advance, and why there was work on the estimate that we were told we wouldn't need. The woman that responded was nice with her explanations, but it still doesn't sit right with me to charge for an estimate, or to not say that ahead of time. A week later, she called to follow up, and I told her because it was a Yelp thing, someone else was taking a look for us and I would be in touch if we wanted to continue with them; or I would pay the invoice for the estimate online. The other company that came told us everything Mr. Rooter had added to their estimate was not needed. If those things were a problem, we would have no water. So it would have been a waste of money. Two weeks later, after not reaching out to me again to follow up, she called my realtor and threatened to put a lien on our house, and interfere with the sale, if we don't pay the $200 estimate fee! That is extremely unprofessional! and $200 is very high, considering it cost your company nothing in parts, etc, and your employee was only at my home for 16 minutes. I am far from happy with my experience. Tyler, their plumber, was great! He seemed to know exactly what it was talking about, he was very nice on the phone and professional. But their office is a disaster and the customer service is a 1/10. To respond.. I never spoke tot Tyler over the phone regarding the bill, nor was I ever rude to him in any manner. I was never told in advance about any fees for estimates, so I would love to hear the recorded call you claim you have. I also responded to the email with the invoice for the estimate that I was unaware of a charge for it, and the response I received was "yes, that was our failure to communicate." I also did not say I would be using the estimate in negotiations for my sale, so it was not a "real estate estimate." It was a homeowner trying to get work done on their home. And the work is the home needs IS being done, by someone else. You are simply unhappy that I got multiple estimates done, and chose someone else, which I have every right to do, whether I am selling the home or not. Good luck to you and your corporate business.

Awesome job appreciate Tom thank you for helping fix my porch leak. Kind professional and knows…read morewhat he's doing.

Excellent service. Arrived the same day. Problem solved…read more Would recommend and hire again.