After my check engine light went on, I brought my car in for my state inspection and to get a…read morediagnostic done. I returned 3 weeks later to get the work done for which my quote was $686. Upon picking my car up I was told my total was somewhere around the $1065 price point (not exactly sure of the final total). I panicked because in this economy, I had been saving and pinching pennies for the past 3 weeks to ensure I could effort the $700 price tag for the needed repairs. When I was given the new total, I asked if I could go out to my car because it seemed quite a bit higher than my original quote. The man said "of course!" I came back with my original quote and at this point Garry (manager?) had joined our crew and we all tried to figure out what happened. After a few minutes we realized that someone (not me) had called and asked to have an additional service added on to their appointment today and it was somehow added to my car. Garry was amazing after I reassured him I had no idea what he was talking about and had not called since I placed my original call about the inspection & check engine light nearly 5 weeks prior. Garry removed the additional $350+ charge and was completely amazing to work with. I felt awful that this had happened but also was super glad I had kept the original quote! These are tough times!

Not super happy with the service today, and in the past…read more Before the winter got cold, I inquired about why my car was having a hard time starting, and sometimes didn't start in the cold. They looked at my car, and said it would be fine. They said my battery was in tip top shape. Two months later in the cold, it didn't start, and I couldn't make it to school. Turned out to be weak battery, and the starter. Things I feel they shouldn't have overlooked. Just now, I called inquiring about state inspections. I say I am coming right now to get it inspected, they say that's fine. I get here, and they say there is five hour delay to get my car inspected today. I have class, that wouldn't work for me. I wish they would've mentioned that before I wasted my time driving over. I'm sick of this, and them. Unless I have to I won't be coming back.

So happy with Lou's Service Center!Jonathan was so patient and thorough and explaining the repairs…read moreneeded and helping us decide what to do. Their competency and caring is so appreciated and a world that seems to be lacking these qualities these days. So happy to have found them!

Helpful and communicative. could have charged me a lot for something that smelled bad and i thought…read morewas the heating system, but found out it was just a cabin air filter. honest and fair and called me when it was done.

I used them twice. Both times they squeezed me in. Very friendly and reasonable pricesread more

This is truly the best place to take your car or truck. This team is honest and professional.read more

Took my vehicle there after another shop indicated they find the source of the leak, much less…read morefix-it. Troegner's fixed the problem for the amount estimated and it was available same day. While it was there, I mentioned a transient problem and before I picked up the vehicle from the original need, he'd already addressed that problem. I live in South Portland but if I have an involved repair issue in the future, I will take it to Joe Troegner's in Biddeford -- amazing expertise, service and value.

Had brake work done and was completely satisfied. Friendly staff. Will look forward to using them…read morein the future.

Bobs Auto is amazing! Dan and his team are reliable and honest! If you are looking for a mechanic…read moreto do honest quality work this is your place!!! We bring all 5 of our vehicles there and have always been super happy with their work!

NEVER EVER use this auto service, unless you want to take your life in your hands. They have no…read moreclass, no manners and no moral backbone. They had my car for 6 weeks and never looked at it. When they said it was not fixable, so they offered to sell another. They sold a car that was recalled for catching on fire and this was never disclosed and the box asking IF it was recalled, yes or no, they selected NOTHING, even though an option for, "don't know", isn't an option. Ignorance is never an excuse for putting some ones life in danger. NEVER use their services, even if it is to put windshield wiper fluid in your car, as you will regret it!!

Service was great and price was right. They even finish the installation and alignment an hour…read morebefore I was quoted. Marcus was very helpful and is doing a great job!

I made an appointment to have my tires rotated that I purchased at the Scarborough location. I…read morecalled to see if they were not busy could if bring my car in at 2pm Vs 3pm and Jordan said sure. I arrived promptly at 2pm and by 2;45Pm i was still looking at my car the parking lot. I asked Jordan why he told me to come in early because I could have worked from home and just bought my car in at 3pm as planned . He blew up, walked into the garage and starting swearing and that he would just push some through, it was the busiest part of the FU$#%king day, etc. The reason I was upset is that I called first to check their schedule. My tires cost almost 2k ( Continental high Performance) . I WILL NEVER EVER BUY TIRES OR HAVE MY CAR SERVICED BY THIS COMPANY AGAIN!!!

I went to Firestone in Biddeford to get my car looked at after an oil change at prompto Auto…read moreservice. They overfilled my car with oil by a liter and I was having car issues that I thought were very related. They looked at my car. Amanda, the manager explicitly said this had nothing to do with an overfill. Even though I later found out she found Found spark plugs covered in oil. She also told me my number four coil for my engine needed to be changed as well which I later find out can be tied to an overfill. So I fixed all four coils and spark plugs and then had a lot of stalling issues which caused a PCV valve code. So again I got that part. We also discovered that part was covered in oil. Then my crankshaft sensor was an issue, I fixed that part and that was also covered in oil. On a side note, a mysterious engine filter brand new was installed in my car but there's oil all around it. I love how this has nothing to do with the liter that was overfilled in my car. As a single mother, I'm just at a loss here...... Prompto explicitly said if it was tied they would fix it so I have no idea what happened, I don't know if companies don't like to call each other out but this is just crazy to me.

My family and I were driving through on our way to vacation. It was a Sunday and it was one of the…read moreonly places in town that was open. We had a low tire pressure light come on. Jay was very helpful. He helped diagnose a faulty tire sensor. He checked the tire pressure of each tire just to give us peace of mind to continue on our trip. Saved our vacation!! Thank you, Jay!!

I would highly recommend anyone receiving service from here! They were welcoming, accommodating and…read moreable to clearly articulate issues pertaining to my car in a manor in which I was knowledgeable as to what issues were occurring as well as services being preformed. Additionally, they are able to replace specific parts, opposed to an entirety of a piece for automobiles, which is not only effective but time effective as well. The continuous communication as well as flexibility relative to time schedules, cars maintenance, and overall thoroughness of work has made this a desirable automobile repair shop I will now be strictly attending!

First off, I should apologize for not writing a review a month ago. As someone who does most of his…read moreown work on vehicles, I know what to expect as far as the time to do a job and cost for that job, Loui's far exceed my expected time to get the job done and came in right snack in the middle of what I thought it would cost. I can't recommend them enough. I dropped my car off on my 9 o'clock break and picked it up at noon the day after I pulled in for an estimate. Now keep in mind that won't always be possible but I feel very confident in saying that they will get you in and out with quality work, as soon as possible. If you live in Southern Maine or if you are here on vacation and find yourself in need of repairs I would tell you to go see them and at least get a price. When I pulled in to get an estimate I expected to make an appointment and come back so they could put it on the lift. But nope, guy got down on the ground gave me two options for repairs and straight up told me that I could get away with the cheaper option but that sooner or later.. Like I said I usually do my own work so I already knew the sooner or later part and went with the full repair. However honesty is something that should be regarded highly especially when it comes to your vehicle. So once again, highly recommended and greatly appreciated. Bob W.

We seem to be making a habit of damaging our tires on road trips, but there always seems to be a…read moreToyota dealership nearby to bail us out. This time it was Ira Toyota Saco. They had our tire in stock and replaced in less than an hour, right before closing on a Friday, and reasonably priced. Another vacation saved!

I'm furious. Bought a 22 Highlander 2-3 months ago and was told the vehicle had been gone through &…read morenew battery had been installed. Was having starting problems so tried making appt via chat, but had problems logging into app so called and was told it was the hybrid battery. Well, that's a far bigger issue than replacing battery. I assumed they got that from the app, which has vehicle condition, so I got up at 5:30 to make it to 7:30 appt... 2 1/2 hrs later, I'm told it's the vehicle battery. Great, something so could go to Napa & buy. I went in because I was told It's hybrid battery -- NOT!!!. And despite being told via txt they could take care of app login problems, at service, they tell me they can't. A real waste of my time. I feel like this place has a bunch of liars.

Great customer service! Brought my Nissan Frontier for…read morebrakes last year, and have another appointment next week for an unexplained rattle.

We have been stopping by their store for the last three days stocking up on prepared sandwiches for…read moretrips to the beach. Excellent deal at $4 each, great ham and chicken salads. Last night had their cheese cake slices for dessert (yum). This morning started with big breakfast sandwiches (egg, sausage and cheese for me; egg and ham for my spouse) plus huge muffins! We have not tried the packaged dinners but the lasagna smelled awesome the other night. Great value and friendly staff! Wish I thought to take a picture of breakfast today but it was gone too soon!