Close by. No need to go to Bakersfield. Clean facility. Registration is quick. Phlebotomist is…read moreknowledgeable and gentle as possible.

Rosie took my blood, I hate needles and I hate getting my blood taken. She did a great job and put…read moreme at ease. It was just a light pinch

I visited this lab with my daughter. It's very clean and inviting, almost looking brand new. Upon…read morearrival, we signed in on the portal. We were the only ones there. The phlebotomist was nice and helpful.

It's been a quick months since my last visit, even at 6:45 Westpac was busy. Easy self checkin at…read moreone of two kiosk's. Comfortable clean waiting area with the latest news being played. My wait was about 30 minutes without a appointment. I need to remember next time to make one it would save a lot of time. The staff was friendly, professional and very busy. I'll probably be back again in 6 months. Thanks Westpac

Sabrina who works the reception desk is very rude and does not appear to have the appropriate…read morepeople and social skills for the position she holds. I highly recommend you reconsider her being the first person your patients see and encounter. The rest of the staff was wonderful and very polite. Do better Sabrina

Need bloodwork/labs done during a pandemic but don't want to wait with others in a waiting room?…read more Go online and make an appointment and come to this WestPac location. I've been twice and it has only been myself and one person in the office who does the paperwork and draws your blood. I feel very safe going here for the time being! Thanks WestPac!

The lady with the braids is the worst phlebotomist I've ever had. She didn't warn me she was about…read moreto stick me and then she JAMMED it into my vein and didn't do it right she had to move it around to find it. I've never had my arm soo sore after a blood draw this is crazy. I'll never go back to this location it hurt so bad she shouldn't be trusted with a needle that's very scary.

It just depends on who is working that day. My last visit I got a very nice phlebotomist young girl…read moresuper helpful with the check in process (even though that was not her job). She did great. The time before I got a male doing my blood work and he was not friendly at all and left my vain with a big raised spot ( looked like maybe a bubble?? Don't know right on my vain) it took months to go down. People at front desk not very helpful at all. Unfortunately not many other places to go in Bakersfield for Lab Work.

Excellent equipment and very nice staff. Wait rime are not too bad. River walk office does a nice…read morejob.

Apparently they were bought out by Adventist health and now randomly don't offer things like x-rays…read moreon certain days and the lady at the front is incredibly rude. Instead of just calling the Chester location to see if they were offering x-rays, she told us we could drive over there ourselves and check. Unhelpful and lazy. I ended up calling and was told that Chester was providing x-rays but that the wait time would be extra long because this location wasn't doing them. How do we have only one location on a Friday doing x-rays? They won't be starting them again until Monday as if people don't have full time Jovan

I went there for a TSA pre-check with an appointment. The building is dingy and unmarked except for…read morea very small sign . They are aware of this as well. I went to the restaurant across the parking lot for information to the location where I was informed that everybody has to go into and ask where they are located. It has been over a week so I called to check on my status. I ended up with a male on the phone who wanted to give me the bums rush and seemed irritated. I waited a bit and called back where I received courteous help from a female staff who was polite and helped me through the process.It feels like a government contracted agency that is just their to collect tax dollars. All and all my experience was negative except for the friendly voice on my second call.

We needed TSA priority passes for a coming vacation. ARCpoint Labs was recommended. We didn't have…read morea appointment, we were lucky there was no waiting. Friendly lady checked us in she required birth certificate drivers license or a passport. We were called back by Loren after 5 minutes. My wife was first Loren asked a few questions as she entered all her information on a screen that we were able to follow. Loren entered all our information, finger prints and a picture were taken. Loren was friendly very proficient she completed my wife's application in 10 minutes. I was next she finished just as fast no paperwork everything was completed on a keyboard and screen. There is a $78 charge for each application we should hear back within a week after a background check. The time and hassle we saved was worth it. It was easy process especially with Loren she was very pleasant and knows her job well

not so good super bad services, they'll let you have your hands dirty after the panel urine exam…read moreand that's totally bad since they had the container sealed; mine as well let them clean up wash your hands in general. also the assistant was having a bad attitude when they should be with a good attitude for the patience . thank you hopefully they put their part bc everyone has bad times but your in a health service where it shoulf be positive to help the patience. god bless everyone

These ladies are always fast and cordial, sometimes they do get backed up but there are only two…read morepeople working.

Quest Diagonostics was timely and helpful. I definitely recommend making an appointment ahead of…read moretime if you can. They called me in right at my scheduled time and began working with me right away. I had the dynamic duo of Emma and Elizabeth as the folks drawing my blood. They were kind and kept the conversation lively and I barely noticed the blood draw.

Had an appointment at 4:10 and I was taken back immediately. The phlebotomist that took care of me…read morewas awesome. Was in and out in under 10 minutes.