CSE Medical Transport is without a doubt the best Non-Emergency Medical Transport service in…read moreBakersfield and my guess is probably within the state. Two years ago my life was changed dramatically by a medical malpractice issue and I went from total independence to now being completely dependent to get to get to the many medical doctor appointments I am now free we're to dependent on MEDICAL TRANSPORT companies for all of my doctor appointments which in the last two years have become many. My insurance covers MEDICAL TRANSPORT to and from doctors and dental appointments, but in the first year and a half, only two appointments did I arrive on time. L I realize I'm not the easiest transport. I need a Bariatric wheelchair lift I require Portable oxygen machine that in reality are not very portable. Each time my insurance will arrange for transportation. Everything from the wrong size vehicle would arrive. They could not compensate for my wheelchair which I need to sit in during transport. I had one company arrive at 7:30 AM when my appointment was for 2 PM when I tried to arrange for them to come back later in the day that was impossible because they were already booked other issues I've had were transport not arriving at all with no phone call, arriving right at the time of the appointment with maybe two or three other patients that are to be dropped off before I am, which would land me at my doctors office up to one and a half to two hours late at which time my appointment had been canceled. Since I found them through my daughter, Beverly, I have used them at least 5 times and not one thing has gone wrong. CSE has made me feel confident I can make a dr appointment and actually not be stressed about needing to cancel because of inability to perform the transport. They are perfect and SHOUT OUT to Felix who has been on 3 of my transports and has made them seem less and actually enjoyable. He is an asset to the company and I hope he is given recognition for his expertise and great representation of the company

dispatcher hung up on me immediately when I said hello. RUDE! No idea who I am or why I calledread more

I was so stressed calling around to get my grandma picked up from the airport last minute since…read moreshe's in a wheelchair & has an oxygen tank but they were able to me out, very happy with their service & the amount they charged me I would def recommend & will use them in the future

From the owner: Here at KCT we specialize in wheelchair accessible transportation, gurney transportation, hospital…read moredischarges, doctors appointments and more. Contact us for the best rates in kern county $40 flat rate in town contact us for special facility discounts

This non-emergency medical transport company was excellent. We required their services multiple…read moretimes during my wife's declining health. The were always prompt and courteous and highly skilled. The owners, Ajay and Manual, are examples of what success should look like, putting patients first. They are also reasonable in regard to pricing. We had to do private pay, and some of the companies were extremely high priced. Just try this company one time, you will be glad you did!

A lot of the staff is wonderful this rating is for the owners and the leadership and management…read more Buyer beware you placed your sensitive loved one here and they get a accustomed to a location which is a huge adjustment in the first place and then they start raising the prices and now they're indicating that they will be raising prices based on level of care. It's very hard on dementia patients to move them and also hard to find a place so when you're paying almost $90,000 a year for Care you would think that would be enough. Be careful putting your loved one here because they were very nice when we joined and it's just gotten worse and worse since the new owners took over

Definitely not "best". Over several years of having them take care of a loved one in memory care…read moreI have been disappointed in their level of service. She finally passed away recently. Keep in mind that you are charged daily until all items are out of room. So while you are grieving you better hurry it up because its $300 minimum at last year's rates. Even a couple days adds up quickly so stop your crying and get to packing... I get that maybe that's a standard assisted living norm, but I think a day or maybe 2 to collect furniture would be nice. They refuse to have not even a single item donated to them so everything must go. That's fine, just be aware. It just was a little harsh knowing that things were broken on day one of moving in and were never fixed for years even though they were safely hazards and I kept reminding them. Their maintenance leaves something to be desired. Their phone system and people's willingness to answer the phone or respond to voicemails is abysmal. It's shocking how much you have to pester them for the smallest issue by phone. It became easier to walk in to get an answer. Just embarrassing. From the receptionist to the executive director, good luck in communicating with them once you sign the paperwork. Even their corporate body acknowledged issues with Bakersfield and had communication difficulties. Memory care is just not a good place. That's probably true anywhere. Directors made excuses for bad employees' untold number of times. Activities are slim to none and all residents are merely parked in front of tv for most part. Yes, this is memory care and you have to lower expectations and I certainly did. But its horribly understaffed which really does show and makes things worse with residents wandering into unlocked rooms and stealing things and going into unlocked laundry areas and ingesting substances. The med techs I guess are overworked but it manifests itself as they just don't care. Over several years I have seen this. They stopped giving meds to my loved one because it was too difficult or they ran out and never told me. Communication was really bad and the disorganization just made it worse. If you are not fully on top of their meds, forget it. Magnolia memory care won't be either. Aide allowed loved one to fall in shower resulting in broken hip requiring hospital stay, surgery, and months in rehab hospital. I wasnt told for several days what really happened. Just that she fell and is complaining of leg pain. Then the story finally came out that the aide didn't tell anyone and only when I inquired about it was the aide terminated. Who knows for what reason or if they had already quit. I paid thousands in extra fees on this incident because her long-term care doesn't cover assisted living rent while they are in a rehab hospital. Actually between 7-10 thousand was out of pocket not including the surgery and hospital fees. All because they allowed her to fall and admitted it was their error. No apology was given and no credit or allowances were made. The meds, of which there were few in this case, were not managed well. I simply cant imagine if blood pressure and a host of other medications were needed. This facility's med techs and staff just can't handle the requirements of these patients. There were so many communication issues between the visiting doctors and facility staff where I was left out of the loop and I had to call because they just wouldnt communicate with me on proper meds or if something was called into a pharmacy. I was on top of it and still saw so many lapses in care that I cant believe they could survive a state medical audit. I soon learned that they just are there to manage a body instead of really caring for a human being. Memory care is HARD. Hard to place someone there and hard to watch them. Anyone in this situation knows this. I wish it was a better experience and I could add so many more examples of how Magnolia let me down, but I think I have communicated enough issues to give anyone in this situation something to think about. We count on these facilities to make the best of VERY difficult circumstances and hope there is compassion and care. We just didn't find that at Magnolia Place.

I highly recommend this transport! The owners are reliable, knowledgeable and dependable! Give them…read morea try you won't be sorry.......

Emerald is absolutely great! They picked up my mom on time with a smile and got my mom to her…read moreappointment safely. They walked her in and checked with the office staff and left their card for a call back when she was ready. Van was very clean and driver was as sweet as could be! I highly recommend Emerald Medical Transportation!

I wouldn't recommend trying to work for these people unless you enjoy working the first four days…read morenon paid, never heard anything like that before and if I were told during the interview I'd never have wasted time with the first three days of work. It's not an internship it's a job. Where I come from if you work you get paid.

If I could give this place 0 stars, I WOULD! This has to be one of the most UNPROFESSIONAL places I…read morehave ever had to deal with! My father in law unfortunately has to use this transport service to be driven to dialysis every other day. There have been multiple instances where they would mis-treat my father-in-law and not report accidents that have happened. I'm not entirely sure who they have answering the calls in the afternoon when my father-in-law arrives back home, but I hope I never see that bitter lady a day in my life because she has something coming to her, that's for sure. I asked her name, she laughed and gave the company name and hung up. I called back, she answered (knew it was me) and said "you're persistent" laughed again and hung up. I called back over 60 times and they never answered me again. I'm not sure how whoever owns this establishment would be okay with their representatives treating the customers like this, but I'll tell you what, all these other people may be okay with you mistreating their loved ones but not me! I'll be calling everyday until something is done about these shitty reps and their worse drivers.