WARNING: Shady business practices, severe privacy violations, cheap aftermarket parts, and…read morepre-planned "liquid damage" excuses. I brought my iPhone 14 Plus here for a screen and battery replacement. What followed was a multi-month nightmare of zero communication, privacy breaches, and a completely botched repair that has left my phone running hot and barely usable. I am posting this to warn the Vancouver community and back up my experience with direct, black-and-white proof from my phone's own system settings. 1. Unauthorized Off-Site Transport & Massive Privacy Violations * Taken to a Private Home: I only discovered my phone had been removed from the commercial shop and taken to a technician's private residence after repeatedly calling to find out why the repair was taking so long. * Camera Roll Evidence: When I finally got my phone back, I found photos on my camera roll of someone else's laptop that were taken while my phone was at this technician's house. * The Passcode Trap: They demanded my personal passcode under the guise of "testing the hardware." Authorized Apple service providers do not need your passcode to run diagnostics. Having my passcode allowed them to bypass security, clone my device's data, and access my personal life unsupervised. 2. The Software Cover-Up & Lost Data * The Secret Wipe: To try and hide the system alerts caused by their cheap parts, they did a full factory reset and restore on my phone before handing it back. * The Proof: Because of this unannounced wipe, secure apps like Facebook Messenger completely forced a security logout, and every single password I had manually saved on my device over the last few weeks was entirely erased from the local memory. 3. Black-and-White Technical Proof (See Attached Photos I have attached screenshots of my iPhone's battery settings showing the exact state they returned my device in: * The "Unknown Part" Warning: My phone displays an "Important Battery Message: Unable to verify this iPhone has a genuine Apple battery". The system is completely unable to determine the health of this battery. I paid for a proper repair and got cheap, unprogrammed, unverified aftermarket hardware. * Abysmal Battery Drain: My screenshots show the battery dropping from 73% at 7:31 AM down to 71% at 7:36 AM, and plummeting to 69% by 7:40 AM. That is a 4% drop in just 9 minutes from light Safari use (with only 1 minute of screen-off background activity running). This "new" battery is dropping faster than a degraded, 5-year-old battery. * Touch Screen Failure: The replacement screen is also highly defective. It lags constantly, auto-dims and brightens erratically on its own, and requires multiple taps just to get speech-to-text to turn on. 4. The "Liquid Damage" Setup & The "New Owner" Script * The Setup: As I was walking out the door, the technician, Charles, casually mentioned he "noticed trace water damage along the bottom of the phone." This is a classic, calculated setup to void my repair warranty. If the cheap display or battery fails next week, he will try to blame "liquid damage"--even though my original intake receipt has absolutely no mention of water damage. * The "New Owner" Script: After leaving a previous bad review, Charles called me, refunded $120 of the labor, and begged me to delete the review because he "just took over the business a couple of months ago." Public review history shows him using this exact same "I just took over the business" guilt-trip script on other customers over a year ago. Do not fall for it. * The Recycling Danger: This shop heavily promotes "free electronics recycling." Given their total disregard for data privacy and unauthorized off-site transport of devices, I strongly warn anyone against trusting them with old tech that still has your hard drives and personal data intact. Wiping customer data to hide cheap parts, secretly taking devices to private homes, and using manipulative scripts to delete honest reviews is highly deceptive. Avoid Burrard Laptops (also operating as Vancouver Laptops).

My old laptop required a wifi extension repaired. In addition to the fact that it was repaired the…read morenext day for a very reasonable price, Charles even helped me to set it up at my place fixing some issues coming from Shaw-Rogers. Thank you, Charles, so much for your dedication to your clients and your professionalism.

OH GOSH, where do I start without being embarrassed??? I do my tax accounting on a wonderful 1995…read moreIBM Aptiva. And yes this is 2026. But, I am no dinosaur, well maybe. I was coding in 1975, and never left "IT" until a few years after Y2K. I freaked, when my IBM failed me. Greg and Larry fixed it to the point where I have been able to do the last two years. I am so grateful. Lots more services but this was the best.

I have twice taken my laptop to PC Galore, once because I accidentally damaged it and once because…read moremy ad blocker succumbed to a total infestation of ads. I can't speak highly enough of the courtesy, helpfulness, and very rapid (and effective) service that I was given. Why go anywhere else?

So I've written a review for the Richmond location previously before (fantastic experience) and…read morewanted to share my experience with the new Broadway location today. Man - the service is great here. I walk in because I have a question about upgrading but also wanted to check out the prebuilds. I talk to one of the staff members (His name is Lucky) and first thing he says "I remember you - you come to the Richmond location sometimes right?." The thing is I haven't been to the Richmond Location in probably more than a year but the man remembers me. All my computer equipment comes from Memory Express and him remembering me as a customer is a pretty cool perk. So I talk to Lucky about the upgrade I want to do and he's knowledgeable. I want the store to open up my gaming laptop and replace the ram and ssd. It's a pretty simple procedure and he knows the price right away. I wasn't sure what ram modules to buy either so he does a quick check faster than me doing the Google search myself. On top of the hardware cost, 50 bucks for the installation or 75 if I want the data transfered. I don't have to worry about losing a small screw or opening up the proprietary laptop my self its pretty good deal and I'm sold. I'll bring in my laptop later. I change the subject and talk to him about maybe buying a prebuild as and he's knowledgeable on the subject. I tell him that I'm worried that the technicians might be rushed and the cabling might be messy. He brings me to the prebuilds and opens up the side window and shows me that the cabling work they do is good and it is. It's good a sign that he didn't hesitate to open up the builds on the floor. He even says that if i wanted to do a custom water loop they can do that as well - pretty cool. Memory Express has knowledgeable staff and consistently good and FRIENDLY service from all locations.. Do not even think of going across the street to Canada Computers as the customer service there is atrocious (check out my review) and their return policy is garbage. Thanks again Lucky - I'll be coming back in soon!

This is the second time I've taken my custom PC into Memory Express on Broadway. (The first time…read morewas several years ago when they rebuilt my system after the water cooling system failed. They did a super job). This time I needed to have my system upgraded to Windows 11 and upgrade the hard drive. My computer was ready the next day and cost considerably less than I expected. Young Shintaro at the customer service desk was very helpful and made a number of recommendations to improve the upgrade. I'm an old lady and sometimes get 'attitude' at technical service desks but there was none of that here. Excellent customer service and highly recommended. Good job ME!

Herbert was super helpful and responsive, he fixed my machine within a week of drop off when it's…read morebeen broken for years. He also seems to be very knowledgeable about electronics!

I contacted Herbert to fix my 10 year old TV. He was very honest, suggesting I might be better off…read moreto buy a new one. I was determined to keep the old Samsung going. Herbert gave me the straight goods as to what he had been able to do. He also outlined problem areas he hadn't been able to address. Parts are hard to get. I am very pleased with what he was able to accomplish . The price was in line with his original quote. I really enjoyed my dealings with Herbert.

This place is the BEST computer repair place in Vancouver…read moreThey are kind, honest and helpful. I would recommend them highly to anyone whom is looking for honest, reliable affordable computer repair I would not go anywhere else for any cell phone , laptop advice or repair..

THE HACKERY STOLE MY COMPUTER:…read more I bought a used computer from The Hackery and asked them to transfer my data to it. I returned when they said and powered the new one up in-store and found that they had only transferred my desktop. I inquired and they had no idea nor did they have my old computer. The two guys huddled in the other room and I heard one of them say "~he pays more for French keyboards"... Mine was French. I'm a trucker so I have more receipts/expenses than the rest of the public; I lost $50,000.00 in tax receipts because they were from multiple unfiled years. DON'T HAVE ANYTHING TO DO WITH THE HACKERY.

These Guys have THE BEST Customer Service ever!!!They continue to be my "GoTo People"…read moreI love the small town attitude-respect-& workmanship these guys provide!! Very Honest and Real. Straightforward and Trustworthy Technici

DO NOT TRUST THIS BUSINESS…read more I bought a refurbished laptop directly from the owner. After only about 48 hours of total use, the laptop started crashing. I ran diagnostics and found out the memory is damaged. The worst part is that this model has the memory soldered directly onto the motherboard, meaning it cannot be easily replaced. In practical terms, the laptop is basically useless. When I confronted the owner, his response was that unfortunately for me, the laptop had reached the end of its life. That is not an acceptable answer after selling something as "refurbished." From my experience, this business appears to be selling old laptops that should probably be recycled, reinstalling an operating system, and presenting them as refurbished machines. In my opinion, the owner, Farshid, is not an honest businessman. I feel completely misled and ripped off. Do not waste your money here. Do not trust this business.

EDIT: Corporate and Manager got back to me and let me exchange the motherboard. They are actually…read morereally nice folks... just make sure to shop informed so you don't make a stupid impulse purchase like I did. Manager is 100% not a jerk. They are well stocked and I would recommend them. Make sure to ask their refund policy. Original 1star review: The manager is a jerkwad, who clearly wants to eradicate repeat customers. Bought a motherboard here yesterday. Cashier said there was 14 days returns/exchanges. The motherboard wasn't compatible with my CPU (which the cashier could have warned me about), so I take it back, and the staff tell me that NO, actually, their policy is 14 days on Defects Only. Manager is absolutely unable to budge, he swears the cashier told me their policy (how would he know?!). The motherboard is brand new, bought Yesterday at the same location, in all the original packaging; could much more easily be resold by them than by me. Not to mention, their price-match policy is NOT upheld in reality. Went to buy some fans that they had in stock, they didn't even price-match Amazon, and they didn't price-match the place across the street. I wouldn't shop here if I were you; the Memory Express across the street is SIGNIFICANTLY better for customer service. Canada Computers is a disappointment, bad staff.

Ordered an Ryzen 9800X3D processor from CC, they sent it by Canada Post. They knew 72 hours prior…read moreto shipping the CPU to me that Canada Post was going on strike. I messaged them right away and was told to wait, that they were aware of the issue; however, wouldn't do anything. Fast forward 3 weeks post ordering and I sent them another message stating this was unacceptable and they needed to send me a replacement CPU. When the original one arrived I would return it, or they could request it to be returned to them before it was to arrive at my place. They responded they would replace the CPU right away and ship via other means. Fast forward another 2 weeks, no notification of a new CPU, as a matter of fact, absolutely no response from Canada Computers at all. I have sent 2 additional messages to CC and not 1 response yet! The most pathetic customer service ever! Yes, I get that the postal strike wasn't their fault. What is their fault is knowing 72 hours prior to the strike that they'd be striking, yet still using Canada Post anyways.