I rarely leave negative reviews, but I feel obligated to warn others about my experience.
I went in for a root touch-up, highlights, and a haircut. Instead of receiving subtle highlights, my entire head of hair was colored blonde. Within a few days, the color turned an unnatural bleach blonde, and my hair felt severely damaged. It lost its structure, became dry and brittle, and I've since spent the last five months and a significant amount of money at another salon in Key West trying to repair the damage.
What was most concerning was the coloring process itself. The bleach/color was left on my hair for approximately 48 minutes. During that time, my scalp was burning, and I couldn't find my stylist, Louise. I asked for help, but no one in the salon seemed concerned or willing to assist.
A few days later, after paying nearly $300 for the service, I returned to express my concerns. The older woman at the front desk had braces she was dismissive, and when I spoke with Louise, her response was simply that I "just needed to tone" my hair. That completely ignored the damage that had been done three days prior.
This wasn't just a color that I didn't like--it was damage that has taken months and hundreds of dollars to try to correct. I left feeling unheard and unsupported after spending a substantial amount of money.
Based on my experience, I cannot recommend this salon, especially if you're looking for highlights or color services. I hope management takes concerns like this more seriously in the future so other clients don't have to go through the same ordeal. read more