First it was my first visit and I invited two other couples. The waitress was pleasant kind of…read morebless your heart type of attitude. Once my guest arrived the problems started. To move forward I would like to say we all ordered out food, and it was a total of six of us . Three people approved of their dish however, two of us had cold food when you go to a upscale restaurant, such as sea level it would be nice not to have to send our food back due to the temperature. The manager came to the table and she did get our food prepared correctly however, at that point the manager should have given some type of concessions and offered the free dessert because we were not able to eat with our guest. I had to ask for that type of service. My friend got her Bill and the waitress was doing what you call up sale. She asked her husband and my husband if they would like to have three scallops added to their meal the waitress did not say would you like to have three scallops added to your meal for $30? She just plainly said would you like to have three scallops added to your meal or a lobster tail now I understand that there are many people that would go in and not have a problem with the price however, it should be stated how much the up charge is going to be and it should be in writing on the menu because we looked back on the menu and there was not a price for up charge on the scallops . My friend was not happy with the service nor the cost of the scallops . The manager did not really know how to handle the situation but because I invited everyone I wanted to make it right and I asked to pay part of her bill and of course my friend denied and said it'd be best. If we just not come back she said the food wasn't bad the food was actually good however, the waitress was definitely not as friendly focused as she should have been and not willing to help make our experience the best I will say the manager should have been able to accommodate her request and move forward and be kind and understand her point. I will be back and I would love for my friends to come back. The ambiance was very nice and the drinks and food were good as well. Please note the manager at the end gave us a $10 coupon for next visit but our friends were not happy with the outcome. It was simply lack of communication and more openness regarding the charges of up selling and the price is not on the menu. My husband and I left the waitress a $40 tip to show her we did not take it personal and the restaurant has great potential but additional customer service is definitely needed. Thank you.

An absolutely wonderful experience at Sea Level Charlotte! From the moment we arrived, everything…read morewas fantastic--the atmosphere, the food, the hospitality, and the overall experience made for such a memorable evening. A very special shout-out to Jeremiah, who truly went above and beyond. His service was exceptional--warm, attentive, professional, and genuinely thoughtful. He made us feel welcomed and taken care of throughout our entire visit, and his positive energy made the experience even more enjoyable. It's rare to encounter someone who takes such genuine pride in providing outstanding service. Jeremiah is truly an asset to Sea Level Charlotte. People like him are what turn a good dining experience into an exceptional one. Thank you, Sea Level Charlotte, for a wonderful time--and especially to Jeremiah for making our visit so special. We can't wait to come back!

I have been to all of the original Austin locations and the Charlotte location is good but leaves…read moresomething to be desired. Given the price and reputation from my past experiences, I was expecting top tier service, food, and ambience with a quality of fish second to none in the area. Let's break it down: We had a table of 3 and each ordered the signature tasting ($60 pp, a drink, and 2 extra items (one tuna roll and the Australian wagyu hot rock, ~$20 each) 1. Service Our waitress was kind and professional, but the overall cohesion of the staff seemed off and the wait times between courses was sporadic and often too long. It took about 30 minutes from ordering to get our first course which was... a salad wrap. Not only did this seem way too long, but it was extremely underwhelming for a top tier tasting menu experience (will come back to this in the food section). After that, some courses came out overlapping each other, and some were 10-15 min apart. This made it feel less like a fine dining tasting experience and more disorganized. On top of that, the server bringing the food to the table would explain each course in a rush and we could not hear them, meaning we did not know much about each dish. Lastly, our water was consistently empty and previous corse dishes were left on the table when new ones were served, which is a minor thing but should be standard at a fine dining restaurant. Knowing how blown away I was in Austin by the original restaurant, the overall service left me feeling disappointed in bringing my friends and hyping up the place for such an expensive meal. 2. Food Our tasting menu consisted of 7 courses including a salad wrap, tuna hamachi (cold), a sea bream role, ponzu glazed salmon (hot), 2 pieces of nigiri per person, brussel sprouts, and a dessert. Having 2 of 6 core dishes be a salad and veggie at a renowned seafood restaurant was disappointing, and these did not blow me a way at all and were average at best (salad was uninteresting, brussels were cold and too saucy). The sea bream role was also just average, but the tuna hamachi, salmon, and nigiri were excellent. I felt that the portion size was small for 3 people, it was marginally bigger than a 2 person tasting and that was also slightly disappointing. We each got to choose our own dessert which was nice and included a guava and banana cake which were excellent but much too big compared to the portions of the core dishes. We also ordered the additional tuna crunchy roll and hot rock wagyu which were excellent, and a much better value than the tasting portions. Overall, the food was still good, but I distinctly remember the few times I went to the Austin restaurant being absolutely blown away by the food quality, uniqueness, and menu selection, which was not the case here. I hope this improves in the future. 3. Ambience The adaptive reuse space was awesome and the look of the place is stellar. I loved how much seating and bar space there was and the overall lighting and mood was great. The only complaint I have here is that it was very loud making it hard to hear servers and each other over conversation. No one wants to be shouting over the ambient noise when paying $100+ for a meal. For context, we are late 20s, we are not shy to louder bars and restaurants, this was especially noisy. In general, I believe this place has a ton of potential and I really hope it improves in quality and value before I come back again. At present, I would not recommend the tasting menu and instead opt for individual dishes.

Alex was our waiter, he was amazing! Very caring, attentive, and just a great waiter!!read more

WOW.......where to begin! Everything about this place was just amazing. From the very beginning on…read morea Sunday the wait was nothing even though the parking lot was packed. The service from our waitress was over the top good, which I got her name! The food.......it was like an angel singing Started with the house made fresh mozzarella with heirloom tomatoes, fresh basil and olive oil, the flavors were fresh and colorful. I had the lasagna with a meatball and extra sauce, which ia literally the best I have had since moving from Syracuse NY. Most sauces in the south are to sweet and tastes like Chef Boy RD......but not here full of flavor with a nice bite to it, would make any Italian Nonna cry! We had little ones with us that just wanted Alfredo which wasn't on the menu, no problem waitress to the rescue again, she has the kitchen whip up a fresh Alfredo sauce, and seriously the first time I have seen the kids finish a whole meal!!! Manager came by and introduced himself , and gave a friendly handshake wich made the overall experience even better! 10 out of 10 and can't wait to go again!!!!

What an amazing find…read more We had a party of 10 and the reviews were great here. For appetizers we had short rib meatballs and goat cheese appetizer. They were both flavorful and a hit. The goat cheese was amazing. I shared my penne ala vodka with my partners chicken parmesan. This is one of the best chicken parmesans I have had. We requested fresh pasta for both. Order their homemade pasta and be prepared to share. Portions were above average. For dessert you must try the cheesecake. Smooth and well balanced. One improvement could be the chocolate cake. This was dry and kacked the chocolate flavor the menu teased. The service was great. Ill be back in September.