Royal Realty's Michelle Lum changed my bad luck with property management and showed me that…read moreexperienced and professionalism still exists in this industry. She genuinely cares about her work and makes her clients a priority. After 3 months of vacancy, I switched PM's and hired Michelle to upgrade my kitchen and find tenants for my house. She understood the sense of urgency and with every conversation, she gained my trust and respect very quickly. With her extensive experience, she offered valuable insight, fiscal resolutions, preventative maintenance strategies, and went above and beyond my expectations, which is hard to accomplish, considering I am a PM and Realtor myself. She is intelligent, efficient, compassionate, and detail oriented. I am truly blessed to work with her and grateful for everything she has done for me.

Michelle Lum is the most helpful and thoughtful realtor / property manager we have ever had! She…read morehandles things immediately and respectfully. She works very hard to get things done and is very understanding and supportive through all kinds of situations. She's also just a really good person who you can tell is looking out for your best interests. Thank you so much !

HI Roots Realty is currently managing our property and I wish we were working with them earlier…read more This is a review standpoint from the property owner side: - great communication between owner and property manager - owner portal is easy to navigate - organization is hard to beat (open communication from PM on what needs to be fixed, bills to pay for Hawaii property taxes etc) - contracts are easy to read for someone who is not in real estate (owner to business, tenant leases etc) - noticeable care taking for tenants (I noticed how much they value their clients by ensuring the fixes of the house is in good standing and comfortable) They value their clients and have had a great experience thus far. Thank u!

Okay whatever makes you sleep better at night.. lies and unethical and thank you for "allowing" us…read moreto break a lease as living in the house lead to MAJOR health issues with our minor son from living in that nasty house that was infested with mold, mildew & rodents!. And then retaliate charging for normal wear and tear of a house falling apart. We have pictures too. Shameful No damage was done on the property, as stated on the invoice this is normal wear and tear. Also this is a two unit property shared garage cans. With another tenant who also used the garbage cans, where we even helped our senior lower unit tenant dump her garbage the day we moved out, And when we moved in the cans were full and we had to request it to be removed. We have emails showing the cans were full and removed with rental company. Returning property as it was found, no damage done to the property. Normal wear and tear on the invoice and some are not even real. Duck tape so rodents don't go in the house.. wear and tear! And all health issues gone since moving out Security deposit can not be deducted for no damage and just wear and tear, as seen on invoice to the property. The towel bar was like 40 years old! Sean and Cathy can kick rocks with slippers on. Extremely unprofessional and unethical.

I initially contacted Team Lally because Chat told me about their Guaranteed Sale Program, which…read moretheir website promotes as a way to sell your home quickly -- or they'll buy it. The website makes it sound straightforward and gives the impression that you can confidently move forward with purchasing another home. I mentioned this directly to Alesia Borja (MRP, SRES, PSA) before our Zoom meeting. As a listing partner with those credentials, I expected her to understand the program and explain how it works. Instead, the meeting turned into a long one-hour listing presentation, and the Guaranteed Sale Program was not discussed at all, even though that was the main reason I contacted them. Her follow-up response was that she would "connect me with the broker for clarity" and that the program is not designed for sellers who want a home sold in 30 days. That felt like my question was sidestepped rather than answered. Adding to the confusion, my husband listens to Adrienne Lally and Attilio Leonardi on their Saturday morning radio show, where they consistently say that "if they cannot sell your home, they will buy it." That messaging is very clear, yet the explanation I received suggested the reality may be much more limited. Because of that, the Guaranteed Sale Program felt more like a marketing hook to draw people in rather than something clearly explained upfront. Pros: Organized general listing presentation. Cons: The Guaranteed Sale Program, heavily promoted on their website and radio show, is not what it appears to be. Despite this being the main reason I contacted them, the program was not discussed at all during the meeting. Adrienne knew I already have a realtor, who would facilitate my purchase while Team Lally would sell my home, yet the program was still sidestepped. No follow-up has been received.

Laura Fleming and her team were absolutely amazing! We were on the fence about selling our first…read morehome in Hawai'i. That home was so special to us, and selling it was not an easy decision. Laura came highly recommended by our property manager, who had managed our home for several years--and now we know why. Please check out my review for Hawaii Pacific Property in Kapolei if you are looking for a good team to manage your home. From the start Laura was professional, organized, and extremely thorough. What stood out most about Laura was her empathy. She never pushed us to sell but truly listened and supported us through the process. Although we had exhausted all the options to make it work, I still had hope that somehow someway we could keep our beloved home. When we finally decided to sell she made a great personable presentation. Her presentation included clear charts, graphs, and market comparisons that made the process easy to understand and gave us full confidence in her strategy. Costs were upfront from the beginning. We were also in the process of purchasing another home on the mainland and had interviewed several realtors--and no one matched the caliber of Laura and her team. Their professionalism, communication, and genuine care set them apart. The communication was outstanding. We were notified every time someone viewed our home, and we received weekly email updates on how many times our listing had been viewed online, what homes sold in the area, . Laura personally called my husband or me every Monday with updates, and her team sent weekly seller reports with clear next steps. Everything was seamless, using DocuSign, Zoom, and other digital tools that made the entire process smooth and stress-free, even while we were on the mainland. We are so grateful to Laura and her team for guiding us step by step and making this sale such a positive experience. Highly recommend if you want a team who is professional, compassionate, and reliable!

Alana is amazing she willing to be there for your tenants.. I love you renting from her for the…read morelast 4 years

My Ohana and I wanted to give a quick and big shout out to Shellz...we been a tenant for long time…read moreand they been nothing but the best! Always available, professional and solid! Mahalo

Warning about this company, especially Sharon and their Makaha Towers unit…read more A dear friend of mine had a 12-month lease with them. He moved out at the 11-month mark and had the place professionally cleaned, yet Sharon refused to return his deposit. Instead of offering a fair solution -- like a small deduction or fine for leaving one month early -- she was completely unreasonable. We even heard a phone call recording where she was yelling at him. It was truly unprofessional. Throughout his stay, the unit had constant issues: workers coming in and out without proper notice, broken fixtures like a glass screen door that never opened, and a general appearance that made it look like a neglected or previously damaged space. It felt more like a rundown, patched-up unit than a proper rental. Do not rent from this company, and especially avoid their Makaha Towers listings. The experience was awful.

I've been meaning to write this review for awhile but just haven't had the time. I own a couple of…read morerentals throughout the country so I have different property managers that I work with and I have to say that Hatfield Realty is by far my favorite. I especially enjoy working with Sharon as she is super responsive, personable and a great person to work with from both the owner and tenant side. I rarely write reviews but I really think they deserve this one because it's really hard to find a good property manager so I am extremely grateful.

Evalani was awesome, not the greatest sellers market when we decided to sell so there was a little…read morebit of stress for sure but Evalani was great to work with, she allowed our input and gave the guidance we needed to find a buyer at a price we were satisfied with. I would recommend Mika Realty, a smaller personalized Realtor that I guarantee look out for you more than some of the bigger outfits. Mahalo Evalani!!!

Monika Kauhi made my families dream of owning a home in Hawai'i a reality! We interviewed quite a…read morefew other real estate professionals and none compared to her knowledge, professionalism, tenacity and genuine heart in fullfilling her customer's wants and needs. She was paitent in answering ALL of our questions and conccerns (which were many). She was there to guide us step by step until we got the keys to our new home and even now as the Landlord to our rental. Monika has proven to be an expert on Hawai'i real estate. She is trustworthy, honest and genuine. There is no other real estate professional I would recommend above her.

Very rude and unwilling to help. Washing machine broke in March and now end of June and still no…read morewashing machine. They avoid the problem by deflecting the problem to someone else or dont call you back. Took a month to get the ice maker fixed too.

DONT RESERVE WITH THEM! Debbie is super rude and blames tenenants for things we did not do. Just…read morebecause hotel staff said it was us. They dont care if your villa AC doesnt work and/or if there are roaches or bed bugs or mosquitoes in your villa. Worst experience after paying over $7k for one week... hotel staff dropped our bday cakes and ola properties did nothing to compensate our horrible experience. Communication sucked it was almost impossible to get a response from them! I had 3 contacts and only Debbie would respond only to be super rude!