Been living in this apartment building since it first opened. The resident manager is always there…read moreto assist with concerns and emergency situations. This is probably the most peaceful place I've ever lived at. Truly a great place to live and raise your your children. Parks, Elementary school and High school are just a few steps away and right in the middle of what is quickly becoming a walk friendly community.

Overall this place is great. Management does the best they can, anyone who understands business…read morewill understand how busy these maintenance employees can be taking care the entire complex. So far all my tickets have been resolved in 24-48 hours. The price is very understandable for Hawaii. a lot of these negative comments regarding price is crazy. If the price is too expensive for you then 1. Work smarter and make more money or 2. Find another place to live that you can afford. Theres no need to bash on a business because you cant afford it.

Save yourself the time and headache and stay far away from this apartment complex office staff is…read moreextremely unreliable. Great while there getting you to sign your lease once your in.. well good luck getting ahold of anyone who knows what the F is going on. Rent... well let's say this they make like it's so affordable then you get your first bill... re bills Base water base electric your pretty much paying made up charges... ontop of the already expensive ass rent. Rented for 1 year and after that we were out!!!

To the Staff of Ilima at Leihano:…read more We are so impressed with the level of service my parents receive at Ilima at Leihano. The love and care they provide is laced with compassion and grace and it is comforting to know that our mom and dad are well taken care of. The staff is skilled and caring, sensitive to the needs of the family members as well as residents. The wonderful staff at Ilima at Leihano made a difficult transition easier for my parents. We are indeed, blessed to have found such an outstanding home for our parents!

Not only does Ilima enrich the lives of their residents but they also SAVE lives. My 99 year old…read moremother was triaged to the Emergency room when staff intervened. It was housekeeping that noticed mom was not looking well, it was the competent nurses (thank you, Michelle) that monitored her carefully then called for the ambulance. Because of ILIMA, mom may now celebrate her 100th. Ilima SAVES lives.

My AC has gone out three times. Management doesn't answer or return calls. Maintenance doesn't…read moreanswer or return calls. Been with out AC for three days. I pay rent on time every time. The raise my rent up $400 every year. The poo is not a pool its a small waiting pool. I can not judge the gym i haven't gone there yet. Location is good. Parking not bad but an extra $400 a month.

First of all the rent is REALLY high. Second - there is a woman who works for the contracted…read moresecurity company. She was so rude to our friends & family (there were 6 of us) at the swimming pool. Eating lunch, hanging out under the awning. Weren't being loud, disruptive just chillin. She came over checked out our stuff and told us we weren't allowed to be there because we were over capacity. That's fine - however - that pool at the Element ALWAYS had large groups of people. We had done this before several times with no issues. We moved a few days ago to a place that is larger, private, less money & totally renovated. The people who live at the Element are nice. It's the management and the high cost of rent plus the astronomical utilities. Ridiculous.

This is such a great place to live!!! Ipo is the best property manager I have ever had! She's…read moreresponsive, kind and super helpful!! I highly recommend this place to love if you're looking for a one bedroom with a great location and dog friendly!!! Thanks for everything Ipo! And the holidays here are SUPER FUN!

I just wanted to come and say living here was the best renting experience Ive ever had! the…read moreproperty manager is amazing, always makes herself available when needed and is so sweet. The maintenance guy is also very nice and makes himself available when needed. He usually works till 4 on the week days but has come in when needed outside of his scheduled time. It is a very welcoming place to live, lots of activities done with the tenants, like movie night, door decorating contests, just to name a couple. I received a gift card for groceries for thanksgiving as well!! I have never experienced such hospitality while renting and I would not have moved out if they had 3 bedrooms available. if you're looking for a cozy one bedroom while experiencing warm hospitality and a ponderous staff, this is the place to go! A solid 10/10 recommendatio from me!

Great community where kids Grandparents live. Access to the ocean for swimming snorkeling kayaking…read morepaddle boarding.

A year and half, doors do not remain secure, constantly breaking. Currently doors are unsecured.read more

I call it Kingdom Hall. Overpriced, no AC, small, very little closet space. No green space…read moreoutside. Homeless hang around the building.

I've been at Kalaeloa rental Home for 8 years! I finally moved out.... I mean everything straight…read moreforward. Nothing is done that wasn't covered in the contract. The rent increase can be for a lot of things ... kapolei is building up. Never experience big increase. Yes I was in the service and never had a issue. This a island... there were a lot of places I could have gone to. However, the deposit is reasonable and move in is very painless. This places wasn't perfect like the Disney resort, but it was Home. Never had bad neighbors... seem great to me. The Maintenance team... wow! I had a A/C go out and I called it in... mr. Lee change my A/c out same day. I think that was my most impactful memory. Move out was smooth.... 60 day notice yes... in writing!! Aloha staff!! Now question is this... do I recommend this place to call Home. YES! Be responsible tenants...read you contract... ask questions! Make a sound decision. Now that I'm in my new home.... I can say... my last renting experience was OUTSTANDING! I will not miss it! Salute!

**Very Disappointing Customer Service**…read more The staff was extremely rude and unprofessional. I was looking for a place to rent and emailed multiple times to schedule an appointment to view the available units, but I never received a response. I decided to visit the office in person and stood there for about five minutes. There were two employees on their computers, and neither acknowledged me. I walked up to the desk where one of the employees was sitting, but he continued looking at his screen. The other employee looked at me briefly before returning to her computer. I finally had to ask, "Does anyone work here?" before the gentleman acknowledged me and asked if he could help. I explained that I had emailed multiple times to schedule an appointment to view the units, and his response was simply, "Oh." This experience was very disappointing. If the office is responsible for helping prospective tenants, the staff should be welcoming, attentive, and professional. Management needs to do a better job of training its employees and ensuring they provide basic customer service. Hiring staff who are qualified and willing to treat people with respect should be a priority. First impressions matter, and unfortunately, this experience left a very bad impression of the property management team.

Rentals are in really good shape and rent runs about $1300 for one bedroom and $1600 for two…read morebedroom. There is security that drives around in golf carts too. I like the property manager Mike he's a easy going guy. Good area to live its close to Costco and Zippys and my hubby's fave Fatboys!

Love this area. Just not to happy that the pool has been closed since covid, 3+ years and counting…read more Everything raised up since covid including HOA fee. I don't understand that their really on it with expired safety checks that has nothing to do with anything, but not on it with the pool. I have a daughter who loves the pool and constantly ask about it. We literally have to go to other rec center and pay extra money just to swim. I just don't understand why HOA raised up and the pool is still closed. I don't understand what is taking so long??? The pool across the street has been open since 2021. It's very frustrating hearing the samething Everytime I call. Nothing is being done

We own in Makakilo Cliffs and glad we bought here. Like the views from our front row condo. At…read morefirst we had problems with the renters below us, fortunately they moved on and it's so quiet place to live. The complex is at the very end of road which is nice cuts down on traffic. Managers have both been nice. The grounds are kept up by landscapers. Different improvements are in the budget for future improvements. There is a large grassy area in front of simplex and a couple of picnic areas. I wish there was some other amenities, dog park. Some earlier poster did not like tules, I like having rules that keep up the look of the area. We have two parking spots, which isn't the norm for some complex's.

The parking stalls are awful and small. They could've made them a little bigger. And the sidewalks…read moredon't have curb ramps. It's an accident waiting to happen for people with mobility problems.