I am extremely disappointed in the unprofessionalism of this company.
We spent $18,000 for them to cater our event and it was a nightmare. 30 minutes before the event they informed me that one of my orders could not be fulfilled how I wanted it, because what we originally planned was no longer available. My main entrees were brought over 3 hours into my event starting. We paid several hundred dollars extra to have a midnight snack for our guests, which did not come out until 1:30am when 80% of my guests had already left.
Throughout the party, the appetizers remained empty on the tables and my guests kept asking the waitresses for more food to come out. They knew exactly how many people were going to be at my event and mentioned multiple times they could handle a party like mine -- but clearly they couldn't. For 120 guests, Se La Vie brought only 4 waiters who just could not handle the amount of work.
The worst part -- after the team left, my house was a mess. There were oil splatters all over the floor of my brand new garage. There is a lingering smell of old oil that I am not able to get out for over a week now. The side of my house looks like a landfill, with juices spilled all over the concrete, used foil trays and empty cartons dumped on the ground and not placed into any trash bags. I had to hire an entire cleaning crew to clean up after this company's mess -- even though "clean up" was included in the $18,000 amount I paid.
I tried to respectfully inform the owner of all these things that went wrong during my event. She admits to all of this -- and has called me several times crying for hours instead of offering a solution. I feel like I, as the customer, have become her therapist. Unfortunately, after all this she refuses to give any sort of refund because "there wouldn't be any profit left."
This has been the worst experience I have ever had working with a company. While I cannot speak to Se La Vie's ability to serve finger foods -- I can confidently say they are not able to handle a large sit-down dinner, and that the owner completely lacks customer service skills and professionalism. read more
