After 10 years in san diego, you have to wonder why they've never had enough staff, literally every single day has "high call volume", yet they don't expand hours or hire enough people. Incompetent. In addition to that omnipresent problem they charge too much, take months to complete service calls, and are generally rude. They should be decommissioned and replaced with something competent. A basic need like power should never be in the control of evil morons like these. read more

SDGE is the absolute worst.....I have lived here for 50+ years.. using sdge....they have ALWAYS gouged their customers The call center is staffed with rude.. unhelpful employees.. this is not a new issue....this co. is the worst..... as always been unsatisfactorys read more

Charges highest rate in the entire country. Customers spend over an hour on hold if they call. Manipulates their website to make it impossible to compare charges and usage YOY. Truly dispicable company. read more

You have got to be kidding me with this service. The wait times when calling for simple requests like electricity activation are mind blowing. One, two, sometimes three hours? With no call back option? How do they get away with it? Ah, that's right. SDG&E is an unchecked monopoly. It's time for them to go. read more

Utility companies and their oppressive new pricing and policies are a joke. This new pricing tier structure that was rolled out as a way to save money has actually doubled our bill. For renters like myself this leaves very little options as Solar isn't viable at this stage of my financial life. It's sad to see how protected and unaffected this company is by their own decision making. They're just dumping their inefficiencies and cost onto the people. I'm looking to move out of California for the many things this state continues to do that increases the cost of living and not represent it's local population. This review will most likely not matter as there is no choice on whether you can go with a different provider. It's shameful to me that companies can get away with things like this and have zero consequence, so here is my wishful thinking that it will matter at all. If not only to share in the misery that many others feel towards this company! Slick talking animated power outlets don't change the fact you're gouging your own customers. Save the money on the marketing and pass that to your customers. Must be nice owning an monopoly! read more

Something seriously wrong with this company, for starters, I have been a customer for over 40 years, but when moving into a new house they can't turn on power because they can't check my credit. (Equifax was locked) 2 others not. It is a scam with credit company, I Had to pay to unlock it for them. Just picture NOT once missed a bill in over 40 years but they don't know me. Next is their phone system, did they hire a 4th grader to put together a message center, don't choose Other, there is no other, just a loop back to the beginning. I tired once, just keep pushing "0" read more

Time to file complaints and make our voices heard! This company is robbing us blind for their mistakes. We pay more then the entire US. They are making us slaves to electric usage. https://appsssl.cpuc.ca.gov/cpucapplication/ read more

I am simply trying to log in and pay my current bill. The system is now prompting me for a verification code and states sending to my cell phone, but looks like it is missing a digit. I have now been on the phone for 1 hour and 21 minutes and no sign of help. The website and customer service is so archaic, I am surprised they even have a website. The website turns out is useless, but what would you expect. Too busy lining their pockets over charging us versus updating infrastructure and actually creating a useful website. SDGE is terrible read more

One word: Pathetic But don't blame SDGE, blame California Public Utilities Commission, another pathetic regulatory agency, supporting this monopoly. CPUC clearly knows about SDGE practices and pricing. They are the one giving green light to SDGE to raise prices. Meanwhile.... On hold for 2:30 hours no sign of an agent. This company truly sucks. You get better service in a thirld world country. The company clearly does not give a rat's ass about customer service and multitude of negative reviews. Maybe if they fired top executives, some changes will occur. read more

Are you kidding?? They cannot figure out how to run phone lines, cannot figure how to get people's services set up or shut off, cannot figure out how to generate bills. AND for all that incompetency, they want rate increases through 2027!! Maybe somebody needs to find out WHO IS RUNNING THAT BILLION DOLLAR MONOPOLY and why they cannot do BASIC FUNCTIONS, before throwing more $$ at them? Do NOT recommend them. But guess what? THEY ARE A MONOPOLY. If you cannot afford or use solar (which even that SDGE seems to be trying to make difficult for folks to benefit from), you have NO CHOICE. ZERO MOTIVATION to improve is just a Perfect set up for CONTINUING INCOMPETENCY read more

Set up auto pay... I keep money in my account so I just don't have to worry about my bill... they disconnected my auto pay for no reason and now I owe $650 or they will shut my electricity off the day after christmas. I have the money to pay, but having trouble logging into their piece of s*** website. No one available to help on the phone until the day of my power shut off. I hate this company with a passion. The fact that they get to rake in profits while providing the most minimal service is ridiculous. read more

Deplorable customer service. Username/password reset doesn't work right when you enter the correct information. Automated phone line is horrendous, unable to direct you to anything meaningful. Once you finally get in the queue for a customer service representative, 50-60 minute wait. Beyond disappointing. Hopefully in my lifetime there will be another. Voice that has integrity. read more

Worst customer service and worst reliability of any company I've done business with. They were supposed to show up 8 to 12 for an appliance check, didn't show, then knocked on my door at 3:45 without any notification. Who cares if they're wearing masks, they can't even have the courtesy of using shoe covers as they go from house to house sharing germs. When they didn't show up, I called and was on hold for an hour before I got frustrated and hung up. Then I tried to chat online, and they didn't answer the chat either. I couldn't make the appointment online because their website wasn't working. Get it together, you have a monopoly, you really should take care of your customers. read more

Frick sdge. Absurd prices that make ZERO sense. Purely marked up probably 3x just because they legaly cant have competition. STAY AWAY FROM SD PURELY FOR THIS read more

Not shocking on all the negative reviews SDG&E is receiving!! And the worst part of it all is not one of us writing a review on yelp can get a final result from SDG&E (questions unanswered) or "happy ending!" $1,448.63 is my daughters (18yrs old) FINAL BILL sent to collections! Unfortunately she lived with her dead beat father & grandmother who clearly as you can see took advantage of my daughters identity using her Social security #. We spoke to SDG&E today and the only answer we got is *anyone living in the household "IS" authorized to differ payment (make payment arrangements) as long as they have the acct# & social security #!! Unfortunately SDG&E will not be able to finalize a claim. (WTF!) This is very upsetting knowing it's Because of huge companies like this that can get away with ruining our young adults future! She's been crying for days now bc her credit is ruined! And the government wonders why we have so many HOMELESS in San Diego! Straight up wrong! wrong! wrong! This government is so ass backwards how is it okay to only have one electric company for the whole San Diego with no other options! And you wonder why this world is corrupt... seriously bc our higher up presidents so called LEADERS can't seem to get their crap together!! (Drop mic) Peace be with you all read more

These people are absolute crooks. I don't know whether to start with the fact that they upcharge SEVERELY during the summer months, when people need to run portable AC units to stay cool in a place with no central air in houses, or with the fact that after moving from California and legitimately forgetting about my last bill, they made absolutely no attempt to contact my wife or I about the delinquent payment before sending it to collections. For one, SDG&E makes me very happy to be a Michigan resident, not a San Diego resident. Two, this company lacks any sense of honesty or integrity and only wants the most money possible within legal limits. If price gouging and a lack of communication are what you desire, go with them for your gas and electric. I'm glad I never even have to let their name cross my lips again! EDIT: To put the summer price gouges into perspective, my wife and I paid an average of $60 during non-summer months. During the summer, when we had to run AC to keep our house under 100 degrees, our bill routinely surpassed the $1000 mark with all kinds of "high-usage" fees and "summer month" fees. read more

Obviously nobody cares and you're totally powerless with this monolithic operation, but it feels good to get it out of your system and add to the chorus of voices bemoaning the disgraceful customer service, idiotic billing mechanisms, and ironic blanket inefficiency of SDG&E. God help you if you have to try to pay them money - they are so ill-equipped to TAKE MONEY FROM YOU that you will be dumped into a creaky phone-tree maze like something out of a dystopian novel. Just a total disgrace. Good luck! read more

Slaves to San Diego gas and electric. ALWAYS expensive and the online access is difficult. I wish we had choices but sadly there are none.

As a renter I can also say that SDG&E is criminal, and the 4pm-9pm billing cycle is insane. DOUBLED rates at the time everyone is home using power?! Go figure. That's why I work for SDG&E's competition. It makes it that much more gratifying when I help someone switch over to a cheaper option, because I can relate to their pain. I love putting these signs up all over San Diego. My email is Ronald@gocalpower.com if the sign interests anyone. read more

SDG&E - Utilities Near Me - San Diego, California

really sad SD only has 1 option for power and gas. they are slow to respond and are only concerned with THEIR bottom line. If your struggling and need assistance they are quite difficult to work with. do not recommend them! read more

Had them come out to check some appliances, fireplace and hot water heater today. They arrived in the time frame window and Jason was great! He was both professional and personable! He was very knowledgeable and I appreciated his patience with all my questions. Great job! read more

Sdge had cut off my power after letting my bill reach $900, Then they demanded that the payment had to be made in full before they would restore service. Sdge Made zero attempts to reach out to let us know they are going to cut off service. I explained that I have an infant and a type 1 diabetic in the house. They did not care and said it had to be paid. They did not even try to work with me. I offered to pay $500 to get the service restored and they said it had to be paid in full. A couple of questions, A. Why would you wait till $900 to cut off service? B. Why would you not alert the customer of the interruption of service? C. Why would you not work with a customer to make a payment to start the service back up? I guess in short you should Vote to do away with this monopoly there are many other problems with SDGE from the defunct nuclear plant that they are trying to make their customers pay for to the wildfires they cause. Contact your state legislator at the following link http://findyourrep.legislature.ca.gov/ . TLDR SDGE sucks, vote to end their monopoly. read more

I have a hard time even writing a review about Sempra Energy SDG&E, This is the worst, most unprofessional company that I have ever dealt with. I guess when you have a monopoly in your field, Customer service doesn't exist. I have been over charged, do to the fact that I have the wrong meter on my property. I have asked for a technician to look at the meeter that does not match the billing that I have. And, I have had one excuse after another. Two months later and I still have the wrong meter that I am being billed for. This company is a joke. read more

I am writing to dispute the last two bills my boyfriend and I received from SDG&E. While I understand that temperatures have been high, my bill has been over $250 the past two months when I leave my air conditioner at 74 degrees or higher and turn it over 8-10 hours a day 5 days a week while I am at work. The highest my bill has ever been in the 4 years that I have lived in San Diego is not over $100 despite many heat waves and many surges. When my boyfriend contacted SDG&E about this concern, the customer service representative stated that he checked our meter and that there was a surge in the meter during one of the days we were both at wok and the air conditioning unit, along with all appliance and lights, were turned off. I would like for this to be escalated and reviewed by management as we should not be charged for consuming energy when we have all appliances, lights, and air conditioning turned off in the apartment. We have always and will continue to pay our bills an on time. We simply want to ensure we are not being overcharged and that our concerns are being taken seriously. I have filed a complaint through the BBB hoping to find resolve. read more

Why are you guys raising prices so much! Aren't you guys a supposed to provide a service to the community? I don't think SDG&E should be capitalizing off a service. When I have to question myself to turn on my stove to feed my family because it's going to cost $20 to make eggs on my stove top. That means there is a problem, if I must go down to protest I will. See you soon read more

California State mandated high usage charge by SDG&E This is not all right. Shame on SDG&E and all other state controlled power utility providers. Your business is to sell electrical power, Not gouge your customers by charging a higher rate for buying more of what you sell. In the Free market, a consumer gets a break when buying more of a product that is for sale. You are treating your customers like the IRS treats the tax payer, The more a tax payer makes the higher the tax bracket is. How disrespectful of SDG&E and all other state controlled power utility providers to act like that. If your infrastructure is so frail that you can't provide the power demands of your customers when they want it or need it, what does that say of the way these state controlled power utility providers are being run. How embarrassing to be 20 years behind the times, as cities all across California continue to grow and expand. It's a Joke that is not funny. read more

DO NOT GO FOR THEIR "LEVEL PAY PLAN". I decided to give it a try the beginning of this year and have been trying to fix their errors in billing ever since. No once seems to understand how this pay plan works and what to do when someone goes back to regular billing. In short, everyone in the billing department is ignorant and incompetent. Just got my latest bill and it is still wrong. read more

An absolute joke. Crooks that charge whatever they feel like charging. I was barely home last month, out of all year it should have been my lowest bill. But on the contrary, it has been the highest all year. To top it off they shut off power whenever they feel like it. It's becoming very regularly. At least once or twice every 2 months or so. Not for a couple hours, but at least 4 hours. Thanks, all my food in the fridge went bad now. I can't do my work from my computer either. Fantastic! read more

Thank you for charging me for my bill twice, over drafting my account, and then telling me that there's nothing you can do for me until NEXT WEEK when I call to ask for help. Hopefully my bank can fix your mistake. read more

Worst customer service. I made 4 calls to them today about my account 3 gave the worst customer service and the last one was great (jasmine) , 2 of them tried to convince me that I have a business account even though I don't, and then started giving attitude over the phone "I work for SDG&E so I think I know what I'm doing" and then transferred me to the business line where they told me that my account is not set under a business account. read more

Our electric panel overheated and melted. We are upgrading to 200 amps because 125 amps is not sufficient. We've already been waiting 2 months for a permit. They acknowledged that it's an emergency but are still incredibly slow regardless. At the same time our gas service line that is sdge's responsibility is completely corroded. When they sent someone to turn the gas on, the guy said it was unsafe and ordered the emergency crew to come fix it and said it would be replaced the same day. The emergency crew came and put a temporary solution, something like a clamp, on the gas line and said it would take up to 6 months for them to fix it! It's been 2 months and that hasn't been properly fixed either. It's hard to believe that the most expensive utility company with record profits cannot afford to hire a few extra people. Is there are government in San Diego, any regulations, that can hold them accountable? A complete monopoly with a complete lack of accountability. read more

Crooks. Taking advantage of all of their customers and always having power outages. Just keep raising your rates in an already horrible economy! read more

If you're trying to watch your bank account dwindle, this might be the best company for that. All they do is raise rates for people who can't afford their expensive electricity in the first place. Recording record profits every year for the last decade. This company is a sham. read more

Boo! Over a month ago now SDG&E came to replace the power pole in that is located in my back yard. While my neighbors and I appreciate the minimal interruption in service we are left to wonder when they will come and remove the old pole?!?!? It was a hazard before and now an eyesore not to mention the big pile of dirt and other crap the just left lying around in my yard. At least they could clean up behind themselves. Did I mention the didn't even latch my gate when they left, leaving my dog to escape wondering around the in the busy street in front of my house for hours? SLOPPY SDGE...just SLOPPY and IRRESPONSIBLE! I'm debating cutting it down myself. read more

SDG&E - New pole, old pole. - Utilities Near Me - San Diego, California

See all

SDGE have been ok up until I was talking to a Ruby at SDGE on the phone. She was rude, evasive and not helpful. She also didn't seem to know what she was doing. I asked her how long she had been working there since she told me, "it just doesn't happen" when I asked her if I could get f/u email stating what she was telling me. She said, we don't send emails. I asked why since it was an email about a policy she was telling me about. I also was on the phone with her for 30 minutes. I asked to speak to a supervisor and it took her "20 minutes to process a call back." She seemed overwhelmed and angry. Was insanely rude read more

Have an unresolved issue with SDG&E? File a formal complaint with the California Public Utilities Commission. Don't let the CPUC talk you into an "informal complaint". They're all in cahoots and wasting tax payer dollars. They (SDG&E and the CPUC) will literally never resolve your issue unless you file a formal complaint, and it's time they are held accountable. I spent 20+ hours just trying to get them (SDGE & CPUC) to send me a copy of a bill they never sent me when I closed my account, after I got a call from a collection agency with 60 negative points on my credit report, all for a $113 bill I didn't even know I had outstanding! After 20+ hours spent corresponding with the PCUC, who again, is in cahoots with SDG&E, I finally received my bill with the option to pay it, and have it pulled from collections/off my credit report. The cherry on top is SDGE and the CPUC refusing to send me a receipt for the payment I made unless I take more of my time to go through formal CPUC court proceedingsm I've spent over 3.5 hours, just trying to get a copy of the receipt or a zero balance statement, which is a basic right when you make a payment; I still haven't received one and they are outright refusing to send me one. SDG&E is a disgusting and deplorable organization. It's time they get what's coming to them with public denouncement and a big fat lawsuit! read more

This one star is based on varying deliver rates for electricity. I live in Carlsbad and I am using the CCA electricity (greener electric source) and SDG&E delivery rate was 42$ in Oct, 50$+ in Nov, and this month it is 62$. It seems that when CCA gets electricity cheaper then SDGE raises their rate. My overall bill is in the low 70$s every month either way. I don't think they should be allowed to change the delivery rate every month! read more

24 hour onsite Payment Center, if you are worried about your bill being late and your service being shut off this is the place to go. They have an in-store ATM machine that lets you enter your account number and deposit cash or checks. If you come during business hours there are always two or three tellers that can help you with your business right away, usually only one or two other people in line. read more

SDG&E - Automated 24 hour Payment kiosk - Utilities Near Me - San Diego, California

THEY ARE THE WORST, MOST INCOMPETENT GROUP OF PEOPLE I'VE EVER HAD TO DEAL WITH. I needed to turn on service at my condo - 4 phone calls and HOURS on the phone later, they cannot leave notes on your account or follow through. I first talked to a kid who said he wasn't sure if someone had turned off the meter from outside the condo and they would need to send someone out - but either way the account was switched to my name (taken out of my tenant's name) and they would have electricity on. Then I go to find out that there is no electricity, my freezer has melted and there is water everywhere, so I go and see that they went ahead and turned off the electricity from the meter outside - I turn it back on and call them to say please don't send anyone else, and confirm electricity is on and in my name.....the next kid I speak to says oh ok.. no one is going to come out, the service is connected and in your name...then I get another call from their dispatch about how she needs to go out and see if my electricity is on - I tell her no need, I've already talked to SDGE, it is on, I PERSONALLY TURNED IT ON FROM THE OUTSIDE - DO NOT GO THERE AND TURN ANYTHING OFF - so I call back AGAIN and this time I'm asking to speak to a supervisor - well there are none - I get to wait 24 hours, but the new kid I'm speaking to on the phone is going to leave notes on my account...and oh yea they'll send someone out there so I start yelling NO I DON'T WANT ANYONE OUT THERE AND NO I DON'T WANT ANYTHING TURNED OFF...as I sit here typing this I've spent HOURS on the phone with their obnoxious wait music and they literally can't resolve something as simple as turning on service in the homeowner's name. They are the worst company and I am so upset I am stuck dealing with them and their inept staff. read more

I've experienced a ton of similar issues dealing with SDGE . Fortunately I was recently hired by SDGE's competition and I am amazed at the opportunity to take back control of your bills. If this interest you feel free to contact me at Devon@Gocalpower.com read more

SDG&E - Helped a great Spring Valley Resident take back control - Utilities Near Me - San Diego, California