You probably won't see too many 5 star ratings, when it comes to SDG&E, but I stand FIRMLY, behind this one, I'm about to give. Some people might not appreciate where I'm coming from and some, might even resent, what I'm gonna say and that's fine. I get it. I don't blame anyone who does resent me or my reason, for their 5 star review. The type of service they gave me, in my time of need, made a huge difference in my life-whether anyone believes people deserve breaks or not. SDG&E helped me with my payments, this past year, under strict guidelines. I followed them and am NOW, almost out from under that dark cloud and I couldn't be more grateful to them for that. I'm sorry, to the people who get upset, when they think they are paying for someone else's FREE RIDE. The ride wasn't completely free, but it was manageable. I was able to have a balance, that wasn't a Goliath, but would still keep me paying, but ON TIME. I appreciate how they heard me out and then helped me out, in the most human way. I was completely amazed by it and will remain eternally grateful. Thank you, SDG&E!! read more

Holy hell we already know you're a terrible price gouging corporation but why is your waiting AI asking me every thirty seconds if I want to a call back? I already say no the first 15 times. I get it I'm on hold, I don't need to be constantly asked if I want to call back. Way to make the experience even worse. read more

Automated Customer Service is TERRIBLE! Both "Chat", and Auto Voice. Needed are live operators. read more

SDGE is worse than North Korea. SDGE is worse than the Minnesota's Somali daycare fraud!!! SDGE is worse than the DMV!!! Absolute insanity and incompetence. We have been trying to get a hold of them. Kamala Harris actually is smarter than SDGE. We had an emergency technician come out. He took photos and documented everything. The SDGE project team cannot see his emergency report. They want us to take new photos. They send new emails for us to reply to and no one responds. Unfathomable! Look at the movie Idiocracy and multiply the incompetence by a Billion. read more

Like the majority of reviewers here I am with them. I called about an exposed wire I found at my home. Their automated system is a pain to navigate to get a live agent. It took 3 calls in 12 hours to figure out what happened. The first call they sent a tech out noting a 2 hour wait time. They would call when en route. I step out of my home for 20 minutes right after. The tech showed up as I was out and called when he was on my property and my phone rang once with no call back number. I find out later he reported he saw the supposed wire and identified it's not theirs. It's totally my problem tough luck. This boggles my mind as the wire was behind a locked fence. So he either peeked through the fence and saw that at a distance or he trespassed in my back yard without my permission to look at it. Both methods sound inefficient and one sounds illegal. When I find this out the agent I spoke to the next day kept parroting the info the tech supposedly wrote up. They would not have told me any of this had I not followed up. Long story short SDGE loves taking your money at higher rates annually and giving crap customer service. They know they can do it because they're the ones running the electricity! Good for nothing. read more

Scam company. Charging me higher rates when I am out on vacation with no one home than when Im there working from home. Also had an outage on Christmas Eve. Tried to report it on the app, but it said I had to call in. Offices were closed. So im sitting here without power and no way to report it. read more

They have this 'program' where they come and take all your normal light bulbs out and replace them with the harshest and brightest LEDS- so bright you can't even see when you turn the lights on. Forget doing your makeup or reading- or really anything that requires light. They also took out my shower heads and replaced them with the cheapest POS that doesn't even put out a stream of water- and it has an emergency shut off that turns the water off on you while you're trying to rinse off your soap. Don't fall for this scam. They don't want to help you or make your life easier. They want you to feel like you u live in a third world country read more

Rip off was on vacation for two weeks. Electric bill was exactly the same as the month before doesn't make any sense.

Prices, services. On a payment plan due to outrageous prices and ZERO competition, can't believe that's legal, we missed one payment and 2 weeks later they take the whole $1641 from our account leaving us overdrawn. When I called to explain and ask what had occurred, I was told no refunds as that was money owed to them. We cannot afford that and have NO money till next check. Disgusting service, people and company. The amazing thing is no reply will come of this no one cares and nothing will change. We get screwed and stay screwed and argue over who goes in my toilet. I HATE SDG&E THEY are a terrible company. I mean we missed a $400 payment so it's logical to take the $1641 2 weeks later. read more

Awful service, rude call center and overall a complete financial ripoff for the quality of utilities you're getting.

SDGE is absolutely horrible. If you live in a condo or apartment, prepare to get ripped off. Their billing is completely unreasonable -- I'm paying over $500 a month for a small place, with no explanation other than endless fees and charges that make no sense. It feels like they take advantage of people who don't have another option for utilities. No matter how much energy you try to save, the bill just keeps climbing. On top of that, they tack on "extra" fees that make the statement nearly impossible to understand. SDGE has turned what should be a basic necessity into a luxury bill. If you're renting or in a condo, you're basically stuck paying whatever they decide to charge you. It's frustrating, unfair, and feels like pure price gouging. If I could give zero stars, I would. read more

This company charges you premium but makes sure you will get two power outages a month. GARBAGE

Absolute crap to have to pay a $1.50 processing fee to pay a bill online. Just more of a $$ grab, just crap.

Beware, if you own a solar battery, SDG&E will be able to steal your stored electricity from it and not tell you. They are making a profit selling it to other customers at no cost to them. This is a major scam. I would like to here from you if this is happening to you. David read more

SDGE is absolutely horrible. If you live in a condo or apartment, prepare to get ripped off. Their billing is completely unreasonable -- I'm paying over $500 a month for a small place, with no explanation other than endless fees and charges that make no sense. read more

They have refused to pay me my overcharged bills.. Going on 9 months, I keep calling and they say the same thing all the time. STILL UNDER REVIEW! THEY overcharged me $60 more on my bill for a whole year and refuse to pay me but still keep charging me every month. F THIS LOSERS read more

If I could give zero stars I would. So here's the latest SDGE scam. For the past three months each of my bills has a "past due" amount that cannot be explained by the call centre. On the billing landing page on the website, there is one amount. Then on the PDF there are two different amounts on two different pages. This "past due" amount showed up after I got a bill for -$17 based on the application of the Climate Credit. The call centre has absolutely NO explanation of how this "past due" amount was calculated. Each time I call they say: OK we will adjust and remove it from your bill. Refresh the page and it looks as if it's been "adjusted." Paid the "adjusted amount." Next bill the "past due amount" shows up again. Call in, same palaver about "adjustment", next month, same "past due" amount showing. And the gall to "warn" me of potential "service disruption." So in order to not have a "service disruption" I end up paying the amount that include the mysterious inexplicable "past due" amount that keeps showing up in various amounts on various pages of the website, the billing detail and the PDF version of the bill. The "past due" is "small", around $10 maximum. However it keeps showing up and I keep paying it. When I ask to have my call escalated to the Billing Department, I am told: "they do not speak to customers." Well. How's that for immunity from transparency? Despicable. Highest rates in the country, no oversight from the Public Utilities Commission, constantly increasing rates, constant power outages, and they also connect their grid to the Mexican nationalised electrical grid in Ensenada. This means that the high price electricity we pay for is being brought in from another country who has a nationalised electricity industry. On top of all this they have the gall to try to convince us that it's not their fault. No, it's because people are turning to solar, it's because of the Community Power option, it's because the 3I Atlas Comet came by and impacted pricing, it's because of some mysterious anomaly that will be on the next Stranger Things episode. But never because SDGE is simply a robber baron rip out monopoly with a complete lack of transparency and a clear disdain for its customers. Well. There's my rant against them for today. Been ranting for years as have millions of customers. But no amount of ranting, meetings, demands for accountability, nothing, seems to reign them in. Sadly it seems we are simply stuck with this situation. What a disgrace. read more

No service after many many many attempts since before Thanksgiving to help me after SDGE gas leak killed our tenant/service animal, neighbors, and almost 2 care givers as well of mine as I beg for help No heat No water heater Disrespect from SdGE Hang ups in their office No reporting Lies No service after many requests Recorded all attempts for public review in my place of healthcare and my business address public Recorded Caught apologizing for killing my pet and family here as well as neighbors and self 2 many deaths because of possible gas No evacuation No help I'm sick Help me This biz needs manslaughter charges immediately and willful neglect charges I have personal charges and asked many times for their lawyer They ignore They pathetically with head down admit losing work and files about leak in front of our audio and video surveillance as well as investigations they lie lie lie Look bad Promises unkept such as lightbulbs, meeting, heater cover etc meetings and promises unmet even after several reminders from me A non manager here Owner not on site SDGE no help I have 3 kids not here affected were 2 who have also experienced nerve issues and I can't go out at all anymore or even mother them I was already a client of the state Will ask CA and Washington DC to handle this if they will at 1million per act of neglect per person and home as well as pet and all neglect and promises unkept in each added to 6k minimum per every hour as if I'm not disabled and lucky for more big stages Used to dance on NFL NBA halftime shows and won #1 national/state dancer and mom Honor grad Former real estate manager Independent and always You are not a working business SDGE Move along read more

SDG&E - Utilities Near Me - San Diego, California

I have been waiting a phucking year for these a$$h0Ies to approve a simple permit to upgrade my electrical panel. This is the 2nd go around. Waited a year before that. I don't know what the GD problem is, but it has held up my remodel for 2 phucking years. I am ready to march down there with a ......... read more

What SDG&E did to my BFF was horrific! She owed, but has been paying a little and talking to reps, but since she has auto-payment of they took $800 from her account. Therefore, she could not pay her mortgage, she suffers from depression and she wanted to end her life. Ever since her army veteran spouse died she hasn't been able to manage her life. The message is ," if you owe a lot to SDG&E, Turn Off Auto pay, or they will ruin you! read more

All day yesterday 6/10 SDGE were installing a new poll two houses away, then at 1am our power went out. We could see the workers with lights and hear them talking. So I tried to call SDGE to find out what was going on. They lied to me and said there was an accident near by and the power would be out until 4am. I told them we a medical reason and needed power And I was told I should have had a back up plan for power outages. Warning when a company has all the power be careful they will lie to you. read more

if the option was there I would rate this company zero stars. San Diego now has the highest energy costs in the country due to them just straight ripping off its customers. Would not advise moving to California, if you do then invest in a generator or get solar set up as soon as you do. read more

Terrible monopoly in San Diego. Their tech showed up last week to replace our meter as it has been not functioning for an "undisclosed amount of time". So they are billing us (almost $600) for last month based on ASSUMPTIONS of usage?!! Can I just pay what I assume we used instead? If I have to pay, they should have to prove what I used!! So corrupt, and their review may take 3-4 MONTHS! I would switch companies in a heartbeat if there were any other options. read more

Literally the worst monopoly with a horrible attitude to the people that pay their bills. They make our properties less affordable because of their terrible culture. If this was a real business with a one star yelp rating, it would be out of business. But because it's a monopoly, they continue to be abusive and have bad service. I was a patient at a doctor's office and their employees are so arrogant the truck driver literally backed into Patient parking right while I was trying to park And had the nerve to take up two spaces that were meant for patients and there was no other patient parking. read more

Highest utility rates in the nation and the worst service. You have to take entire day off work because they can't give you a time window when their technicians will show up. Hey SDGE, they have scheduling software that cn update clients. They run on machines called computers. read more

VICTOR was AMAZING! Called customer service number 1-877-646-5525 for help with CARES issue he was SO HELPFUL EPITOME OF CUSTOMER SERVICE!! He helped me answered my questions very patient THANK YOU VICTOR!! read more

SDG&E is a total rip off. I've been paying my bill on time for 20 years! I forgot to transfer money into a certain account that I pay my bills out of and now they're making it impossible for me to pay my bill! SDG&E are assholes they do not care about The Community. They only care about their deep pockets. If I could get rid of SDG&E, I would I own 10 properties and all I ever do is fight with them about their overcharging of everything! Please get a damn grip SDG&E making life impossible to live in California in San Diego anyways ripping people off handover fist! I've been a local since 1967 and they just keep ripping people off! read more

F. You. SDGE. I understand we are going through inflation but to raise gas and electricity prices by 100% is fraudulent and should be illegal. How do they think it's ethical to double our bill prices when the usage stays the same?!?! We barely use our heater and somehow my gas use this month is projected to be $400. The worst part is the City forces you to only use this company with no alternative options, so naturally there is no competition or incentive to keep prices down. There is no true way to monitor your use, they are unclear what's on peak versus off peak hours, and their customer service is horrendous if you have to contact them. With these hikes in prices, it doesn't seem that solar panels help much. Any litigation attorneys out there? There should be a class action lawsuit against this company for their unethical practices. Whoever works for SDGE should be ashamed of themselves and know that karma is a bitch and will come back to bite you in the ass. read more

Sdge came out and put in a new pole and transformer and replaced drops to 6 houses in 8 hours time. They were completely professional, safe, polite and informative. I am so thankful for this great company. read more

SDG&E - Utilities Near Me - San Diego, California

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I read that SD's regional utility company will be raising rates for its customers by another 3% in the near future. This comes after last year's cost recalibration of the tiers which are dependent on usage at certain times of the day. I wonder if the increases are being implemented to offset the liability they had incurred for the wildfires from a few years ago. The rolling blackouts that occurred last August were disappointing, to say the least. We have experienced more intense summer heat waves in the past without needing such a drastic measure. I happened to have just finished dining outside at a restaurant on a Friday evening when the electricity suddenly shut off for that neighborhood. Those businesses were already struggling with fewer customers during this pandemic, and now they had no juice to maintain their operations. How can the demand forecast be so poor that power had to be cut off to alleviate the burden? You would think with more people converting to solar panels that the system should be able to handle the load. There was a headline today saying that 11,000+ customers may lose their service starting tomorrow because of high winds and low humidity in the forecast. It's the middle of winter in January, yet these public safety shutoffs are taking place. I feel sorry for those people who live further inland as they will be repeatedly affected each time the Santa Ana conditions pop up no matter what time of the year it is. read more

SDG&E - Company logo - Utilities Near Me - San Diego, California

A monopoly that doesn't care. Very low values, ripping off customers, reps try to cover things up and there is no such thing as a supervisor. That is how you know they are a scam. read more

When people are getting new service DO NOT transfer them to some outside agency to try and get them other services. I was told I was being transferred to get further discounts. I thought this was a different department for the cares program. Little did I know it was a high pressure salesman that stressed me out and got all my personal information. I ended wasting 45 min of my time ,being late for work, and getting signed up for AT&T internet I didn't want. I told the salesman several times I wanted to think about. He wouldn't take no for an answer. I spent several more hours stressed out and had to take hours of my day to cancel. Sad thing is when I called AT&T directly to confirm it was canceled the high pressure sales started again. They tried to put it in my husband's name; then wanted his phone number to pressure him. This is after being told we are going with a different company. I finally had to hang up just to be called back. I don't know if you're getting a kickback or what. DON'T DO THAT TO PEOPLE. Do not transfer people unless they start asking for other services. I'll most likely be canceling my account and have my husband put the utilities in his name. I don't ever want to do business with your company as a result of this. Unfortunately since you've monopolized San Diego we don't have a choice but to use your service. If we had a choice you'd be cancelled already. read more

Biggest scam and crooks. You pay for electric they delivered to you AND separately electric consumed even if the electric they delivered is twice the amount you utilized. It really makes no sense. The bill is like quantum physics explained in Chinese so they can continue ripping off their customers each month. They get away with it because they don't have any competitors and they know it. Last year of living in San Diego and getting rid of SDG&E will be my favorite part of leaving! read more

SDG&E made almost 1 billion in profits last year. Their parent company Sempra Energy made 3 billion in profits. Their CEO has a 20+ million a year salary. They have investors and are expected to make them money. This all leads to SDG&E having the worst infrastructure, lines and power grid held together with duct tape and bailing wire because they put profits and million dollar salaries over properly running a safe electrical grid. So the results since 2018-2019 are what they call Public Safety Power Shutoffs. What a great way to spin their incompetence! They turn off the power because they know their grid is a fire risk due to decades of neglect and poor maintenance. They should call it what it is, a Lawsuit Avoidance Power Shutoff. This way all their investors keep more profits and the executives keep their high salary jobs. In the meantime the rest of us suffer with days and days of no electricity. And the temperature going down to 25 here in Julian tonight. Pure unmitigated evil putting profits over people. read more

When a customer makes a service call, we should/must be given a window of 4 hours of arrival time!! For every hour I am waiting wasting my time for you to get here, is a huge loss of income. WHO DO I BILL FOR THIS LOSS OF INCOME? I'd give SDGE no stars but it won't let me! read more

They scheduled an outage for us today, but things did not go according to plan, and half of our apartment is still without power for 12 hours. I filed an incident with them but they haven't responded. Something is very wrong with them. read more

Absolute worst company of all time. Certified crooks that constantly shut the power off after supposedly replacing things to be safer for fire issues. Rates are through the ROOF and they charge you even when no utilities are being used. JOKE. read more

Terrible company...shots off power constantly while charging you premiums no one can afford

SDG&E is incredibly expensive for the services they provide. I barely ever use my air conditioner and yet my bill is still astronomical. They need a competitor as I would use them instead. read more

Why would you change the payment system so that there's no direct number to call and make a payment without first having to speak with a representative who will then transfer you!?! The rep told me they're not allowed to give the number out. That's insane. Do you not want my $300+ payment?? You want me to jump through hoops on a phone call holding my crying baby just so I can give you money?? Who and why did you guys change the payment system? Y'all are the absolute worst. read more