The automated system is the worst second only to the "human" that picks up the phone. Super simple, sdge replaced a pole today and in doing so filled in a 3 foot wide concrete drainage swell with the left over dirt instead of cleaning up the jobsite. They need to come fix it. I spent 15 minutes on the phone, 2 separate calls, and talked to 7 different people who seemed almost as pissed off as I was at them filling my drain ditch as they were for having to simply answer the phone and do their job. You should find another job and improve the automated system cause the one you have is pissing people off. read more

So glad to see that prices are going up about 13 dollars a month. I guess those CEO's need more money in their pockets.

are theives because of there mistake. i have to pay an extra $300. they said for 6 months i was paying another apartments bill and not mine. but its there policy to collect the remaining balance. even though i have never been late or missed a payment. i have to pay the extra balance for there mistake. sdg&e are theives. read more

The epitome of a terrible monopoly, and the city government has a vested financial interest in keeping this corrupt company gouging its citizens. Despite natural gas being at historic lows (now back to 2010 levels) and down nearly 50% in the last 3 months, SDGE continues to gaslight (pardon the pun) its customers into believing costs have doubled and that they should expect astronomically high bills. I've received "the sky is falling" emails almost every day from SDGE regarding their absurd pricing. read more

SDG&E - SDGE claims they pass natural gas at market rates. They've doubled the cost despite natural gas falling 50% in cost on the open market - Utilities Near Me - San Diego, California

Why go underground and still shut off the power? People on the mountain have no water if a fire breaks out! Stupid this is the only electric company available. Overpriced and stupid shutting off peoples power for days! read more

the service guy is good. the scheduling is not. The open window, is so braod open. a whole day waiting at home.. .. no update.. a time window will be good. read more

Are they absolutely 0 IQ? They have not officiated the supercharges in Oceanside and it's impacting me, therefore unacceptable. This stuffs been build for over a month, get your act together! read more

This is probably the absolute worst, money hungry, idiotic, worthless business I have ever had to pay to. Not only is it UNREASONABLY PRICED, no one can get their job correct, every single "help line" person can't do anything to help, and half of the time they mess it up, shut down your account, lose a ticket, or just don't finish the job and then you're stuck calling 20,000 times to finally get someone to do their damn job. Can't wait to watch this company go down. MONOPOLIES ARE ILLEGAL!!!! read more

This company is the most f*c...'ed...sorry, I can't think of anything to say about the idiots at this company without resorting to expletives. Every month when I try to pay my bill, I go through the most ridiculous and time-consuming process imaginable. They go out of their way to make sure no one hacks your account and tries to pay your bill behind your back! SAY WHAT???? If someone wants to hack my account and pay my bill, LET THEM! They need to spend less time verifying the account and more time making it easier to access one's account and pay one's bill! I finally gave up this morning after my blood pressure shot through the roof while I was cussing and screaming....AND I NEVER GOT TO PAY MY BILL! There must be another company that San Diegans can use that is staffed by brain-damaged morons! I hate this company! There is so much I want to write about them but unfortunately the rest will be bleeped out as in: "These (BLEEPING) idiots are so (BLEEPING) half-(BLEEPED) stupid and...." well, you get the picture...just add all the (BLEEPING) curse words you know and then you'll see what we have to put up with! read more

When you are the only business in town, does what I write or others for that matter change anything? We have a 1000sqft. Townhome that we rent. Our projected bill is over $1200 this month. Our past 2 months we have paid SDGE over $600 for electricity. I have called their customer service numerous times and the only advice they can give is for us to check our fridge and other appliances like the dishwasher. I don't know of any fridge or dishwasher in the world that costs $600-1200 a month to run. I have also requested numerous times for them to check our meter for any issues and they have refused. I have read that their profits for the past 2 years have been over $2 Billion dollars. Can they not afford better customer care? read more

SDG&E - Utilities Near Me - San Diego, California

All, can you Imagine SDG$$$$$E " San Diego Gouging Experts" having our tax Information? They have, disgruntled, Rude, Un-educated personnel that would have access to your personal Information !! This Isn't good for us at all! Stand by for someone to open a credit card with your Information. Hopefully, the 50 year contract with the city of SD ends in 2030. I hope they collapse before then. Now they are trying to get their grubby hands on the people with solar! They are saying that people with solar depend on the grid. Not a completely true statement. If you have back up batteries you don't need them, if you don't then you do. They are making a blanket statement that isn't true. Also, I think if we lose electricity, they should have to prorate or pay us for what we would've used during the time we didn't have power! On another note, we should pay for what we use, not make up the difference for everyone else. To SDG$$$E "San Diego Gouging Experts": Hope all of the higher echelon is enjoying their Steak and Lobster dinners every night from the sweat off of the Customers back! I believe you're time is running out. Enjoy while you can! read more

I started out online to transfer my services I was referred to an app and I downloaded the app I was messed around with and could not access anything cuz the date was November of 2002 and you cannot change that date at all to reschedule or transfer your services to another place I called them up.. I with the voice recording was asked if I would like a link and not have to wait and I took the link.. I ended up in the same spot and it would not let me put in a date to start the new service I was given basically the same thing as the app and it would not let you put in a date at the end I am so frustrated it's like they're deliberately blocking you and trying to mess you up from completing your transfer service why in the hell would they have these links or these apps if they deliberately sabotage people from taking care of the business away they went on there and that was to transfer their service I got dates like 2030 or it just freezes on February when you want December and it won't change it and it won't ever let you finish or completed it I called them back up and I decided to take the weight I waited for 48 minutes and I was told the agent just hung up the phone and now we're going to hang up the phone I am now waiting for them to call me back and it could be 30 minutes or whenever they feel like it I am so tired of this and it is pathetic service from SDGE read more

I have a credit balance of $680 dollars at SDG&E. Forty days ago they agreed to send me a check for the amount they owe me. Still no check. I just called them, and they said they're really backed up and did not give me a date by which the check would be sent to me. Easy to be "backed up" when you have the incentive of keeping my money longer and earning interest on it. read more

I just came here to say if there ever is an opportunity to boycott sdge out of California I will 100% support that. I think the beauty of sdge is no one knows how they charge. Literally can pull a number out of your ass and send someone they bill and no one can question it because sdge is a billion dollar titan. Will your time will come and on that day I hope every single one of your families ends up broke and on the street. How you all really going to tell me last month I got a credit of 7 dollars but this month I owe 576 dollars. Make it make sense. Worst customer service Worst service Worst product Just screw sdge. But hey you can set up a payment arrangement. Thanks sdge. Yet no one can even explain the bill to me let alone break it down. #boycottSDGE read more

Terrible. They have no idea how to keep the power on, they have an impressive level of incompetence. I don't think I need to mention the insane rates and price gouging. Yay. read more

Nothing in particular, just passing through to add another negative review of SDGE - your company is the absolute worst in providing a reasonable price to its customers. We are hurting to afford these necessities and you keep squeezing. Is being client focused such a hard thing to do - we deserve better for our dollars. Anyway - fuck you and I'll see the bill next month. read more

I have been calling SDG&E about a dangerous situation since October, with no response or action taken. Just promises of action. A large pine tree is tangled up in SDG&E power and utility lines. The wires are under a great deal of strain as the tree has grown. Adding to the problem, the tree has been gradually pulled over and looks like it could come down. SDG&E has said they will remove the tree. Hopefully they will take care of the problem before the tree falls or worse. Ideally, there will be a follow up review with high marks, not with the aftermath of an incident... read more

If I had another option for electricity I would take it. So sick of this company and how expensive and greedy it is. One of the biggest reason we're leaving San Diego altogether. read more

Y'all can suck the skin off my meat for the prices and over charging. Gave me 2 bills after I moved out paid the first one . Then they billed me again. read more

I am experiencing power outage in parts of my house and I called SDG&E to get this taken care. The first tech that they sent discovered the problem (one of meter sockets broke loose) and he said that I qualify for a panel upgrade for free. That same day, the dispatcher called me and informed me that I need to upgrade my panel? There is nothing with my panel! So the second tech showed up the following day and he told me that I need to get the socket replaced since SDG&E are not responsible for it. All he could do was turn off the power in the whole house. Many days later, I got the new socket for my meter and called SDG&E for a tech to come and turn off the power so my electrician can do his work. 3 hours later, no calls from SDG&E, so I called their emergency number to speak a person, not a machine. I was told that only the Project and Design Management can secure the power. PDM told me that it would take days for the tech to come and secure power. In the meantime, there is no power in my oven, A/C, garage and some outlets in the house. SDG&E is full of it. Some of the SDG&E staff are incompetent in my opinion. Replacing the meter socket only takes less than half hour by my electrician. WTF??? read more

After waiting 70 minutes, Matt picks up to transfer me to Ruby, to transfer me to another lady that just says "please hold!"...to then transfer me to Lupe asking me if I'm "gas crew"...to just send me to goddamn SQUARE 1...with another 50-60 minutes of wait OR LONGER!!! What a joke of company!!! And you cannot change companies, you are stuck with such terrible service! Bottom line, we have no gas... read more

SDG&E - Utilities Near Me - San Diego, California

I simply wanted to compliment an SDG&E employee that came to one of my Pacific Beach properties late in the day to check my gas appliances: On 6-27-2023, JANET was so helpful in checking my gas fireplace and EVEN FIXED IT as the gas wasn't flowing well to the device. THANK YOU JANET!!!!!!!!!!!!!!!! (Thank you OSCAR also- he was another Team member who was simply very helpful over the phone). read more

who the HELL decided that a power company has the legal right to shut residents power off when it is windy.!!!! my husband has medical devices that he needs, . they shut our power off for three days because it was windy, I called customer service ( that should be renamed) because no one at sdg&e was able to give me any help or service. I am beyond pissed, the food I had in my freezer is no longer edible and i was told there was nothing sdg&e could do about that. It is complete BULLSHIT that this is a public safety and more of a they don't want to get sued by anyone if a house burns down. we have fire insurance, earthquake insurance,flood insurance AND we pay a mititigation fire fee for living in the backcountry!!! I have owned my home for 25 years, and I have NEVER needed my power shut off and i do NOT need a company telling me that THEY decided it was for my best interest!!!! read more

SDG&E tried to charge me for two months' worth of electrical/gas billing, and when I tried to contact them it took 20 minutes to get in touch with a living, breathing human being. When I did, he was rude and obnoxious, acted like it was a burden on him to do what he's being paid for, and kept saying "AGAIN," as if it was my fault I was being double-charged. God knows if this was not a monopoly, I would never do business with them. read more

Worst power company to work with! I've been out of power since this morning with no sign of it turning back on anytime soon!!!!!

Called this morning and had someone out within the hour. Juan checked out our whole home to make sure everything was working properly. So grateful for him! Thanks Juan!! read more

Laziest people on the face of the earth!!! Unions at their best, doing nothing but lining their pockets with more money. Was scheduled for an electrical panel upgrade back on February 23rd so that I can get out from under SDG&E and install solar paneling. It was supposed to rain, however, the electrician still came to the house and got himself ready to start work but needed to wait for SDG&E to turn of the electricity and gas (all of which is underground) only for them to cancel all projects for the day. I was okay with it because it did rain later in the day even though the electrician said they could do the work regardless of the rain. Fast forward to today (3/20/2023), there is NO RAIN scheduled for today (see attached image), however a large storm coming tomorrow. My electrician got here at 7am and said that there would be no way that SDG&E would cancel because it was not going to rain today (the ground was wet from slight drizzle the night before). He went ahead and started the demo work (broke though all the surrounding wall) while waiting for SDG&E, only to have them cancel for rain. The electrician went out of his way to call them to see why they had canceled and was told they had already canceled all their crew for the day. Their only job is to come over and turn off the power and gas and then come back and turn it back on. Not exactly rocket science. This is the 2nd time, I have had to take a vacation day from work to be home for this work only to be canceled because SDG&E can't get themselves out of bed to simply turn off the power for an electrician to do their job. If you wonder why people hate this company so much, it is situations like this where you can clearly see how lazy they've become and then they want to increase cost to their customers. It is unfortunate that there is only 1 gas & electric company that we have to rely on, otherwise, they would have gone out of business long ago. As I write this, not a single rain drop falling from the sky. Can't wait to install my solar panel and backup battery. Less money going to SDG&E. . read more

SDG&E - SDG&E canceled an electrical panel upgrade today due to rain, when there is NO RAIN forecasted for today. Laziest people EVER!! - Utilities Near Me - San Diego, California

What's the point of going electric when SDGE keeps raising their price per kw. These guys are horrible.

Honestly, SDG&E has so many outages that it's hard to even think it's an accident anymore. The power is always out and I feel like they do it on purpose to cut costs. When people are working from home and need power and they don't supply it, what do we even pay them for? I really hope another gas and electric company comes and beats them for better energy because this company sucks. I'm out of money because of them and highly considering legal action. I wish I could say avoid but they dominate San Diego, California unfortunately. There are people with medical equipment who need to stay plugged in to live, there are people who work from home, there are people's groceries in the fridge that can spoil after a long outage. Like I said, really considering legal action. They should be forced to replace everyone's spoiled groceries, reimburse people for being out for an ENTIRE DAY. But no, greed greed greed. Starting a petition now. read more

SDGE is the absolute worst.....I have lived here for 50+ years.. using sdge....they have ALWAYS gouged their customers The call center is staffed with rude.. unhelpful employees.. this is not a new issue....this co. is the worst..... as always been unsatisfactorys read more

I closed my account over a year and a half ago after a move. I was recently contacted by a credit bureau letting me know that I owe SDGE 67$ from my closed account and that I needed to pay this money ASAP or risk a hit to my credit. I never received a bill (my mail was all forwarded to my new address, received nothing), an email, or a even a phone call from SDGE regarding this balance. Not to mention, when you move they lock your account so you can't even log in to see what is outstanding. So they don't alert you that a balance is due, and then go straight to a credit agency a year and a half later. This company has terrible business practices. I feel like I'm being held accountable for their total ineptitude and inability to properly run a company. I will be paying the 67$, but only after I speak to someone at SDGE to let them know how bad they are at being a company. Will also be filing a formal complaint. Time to nationalize the power grid and throw these for profit scammers to the wayside. read more

I really have to vent, and make this complaint public. I received an email stating my payment is due. Thank you for the friendly reminder. On my iPhone X, via facial character recognition, login to SDG&E app. Upon successful login, I select pay bill, select credit/debit card, and the screen is refreshed to Bill Matrix wanting me to login. This is where SDG&E needs to pull their heads out. I've already logged in. I'm not logging in again. The excuse is for your security, baloney. Having a 2nd authorization screen, is indicative of a phishing scam, and it's not going to happen. My bill is $0.86 this month. You're getting change in the mail. People reading this review, comments welcome. read more

You have got to be kidding me with this service. The wait times when calling for simple requests like electricity activation are mind blowing. One, two, sometimes three hours? With no call back option? How do they get away with it? Ah, that's right. SDG&E is an unchecked monopoly. It's time for them to go. read more

2 HOURS ON HOLD!!! and 15 pages of 1 Star reviews! Great job guys! I kept making all my other calls while they were in the background, finally hung up for another day. at least their hold music is bearable. yeah SDGE sucks. Highest energy I know of .54 cents per kwh - insane more than Hawaii and Alaska. Get Solar or move, or become a lawyer and sue them, the California way. To charge this much and not hire more phone operators is stupid & ludicrous. Yes, I like yelling at the wind too. read more

After 10 years in san diego, you have to wonder why they've never had enough staff, literally every single day has "high call volume", yet they don't expand hours or hire enough people. Incompetent. In addition to that omnipresent problem they charge too much, take months to complete service calls, and are generally rude. They should be decommissioned and replaced with something competent. A basic need like power should never be in the control of evil morons like these. read more

SDG&E's billing dept should take a look at the haughty, snippy, bad attitude of its employee, Darla, who answers the phone for billing questions (when you can get through). She spoke to me in a very rude manner when I explained to her that the smart-meter opt-out billing (estimated every other month) was incorrect and way over-estimated. She talked down to me and basically was unprofessional. SDG&E has enough trouble with overcharging customers (highest in the nation) without hiring rude people to work the phones. read more

Are you kidding?? They cannot figure out how to run phone lines, cannot figure how to get people's services set up or shut off, cannot figure out how to generate bills. AND for all that incompetency, they want rate increases through 2027!! Maybe somebody needs to find out WHO IS RUNNING THAT BILLION DOLLAR MONOPOLY and why they cannot do BASIC FUNCTIONS, before throwing more $$ at them? Do NOT recommend them. But guess what? THEY ARE A MONOPOLY. If you cannot afford or use solar (which even that SDGE seems to be trying to make difficult for folks to benefit from), you have NO CHOICE. ZERO MOTIVATION to improve is just a Perfect set up for CONTINUING INCOMPETENCY read more

Charges highest rate in the entire country. Customers spend over an hour on hold if they call. Manipulates their website to make it impossible to compare charges and usage YOY. Truly dispicable company. read more

Set up auto pay... I keep money in my account so I just don't have to worry about my bill... they disconnected my auto pay for no reason and now I owe $650 or they will shut my electricity off the day after christmas. I have the money to pay, but having trouble logging into their piece of s*** website. No one available to help on the phone until the day of my power shut off. I hate this company with a passion. The fact that they get to rake in profits while providing the most minimal service is ridiculous. read more

Deplorable customer service. Username/password reset doesn't work right when you enter the correct information. Automated phone line is horrendous, unable to direct you to anything meaningful. Once you finally get in the queue for a customer service representative, 50-60 minute wait. Beyond disappointing. Hopefully in my lifetime there will be another. Voice that has integrity. read more