I just moved into one of their properties in Linda Vista. Not only was it newly renovated, big enough to fit TWO big couches and alllllll my furniture (I have a lot), but also affordable! Not only did they take a chance on me due to my score being a little under 650 but any issues I've had, they have handled everything very swiftly and efficiently in a very professional manner. It's comforting knowing I rent from a company that will make sure their property and tenants are taken care of! To be treated like a human being and not just the money for the property, is everything. :))) - Kassandra R. read more

I do not recommend this company. Unfortunately, I've had to deal with them because they manage the rental property adjacent to my home. I've seen firsthand how poorly the property is maintained and how frequently they ignore maintenance issues--both from the tenant and from me as a neighboring homeowner. Their communication is consistently unresponsive, and their follow-through is unreliable. If you're considering working with this company, I strongly suggest looking elsewhere. read more

I have been a tenant under DRW Services group for nearly 5 years. During my time at one of the apartments they managed, I received excellent response times and always kind and helpful responses from anyone I spoke with. I have been living in apartments for the better part of 15 years, and DRW is hands down the best group I've ever been under. Any service request was acknowledged literally within hours, and they had the repair or service scheduled same day. Would highly recommend renting under them, I have nothing but good things to say as they always did their best to respect my needs regardless of how minor the issue was. 10/10! read more

Didn't answer or update me on my application for a home. Wasted 120 on app fees. Took 8 apps for same home. 7 out of 8 prob lost there app fees as well. Update: stop by to ask for a copy of my credit report Natalie was polite and help me without any issues I was expecting her to be maybe someone unprofessional due to my review not sure if she saw it but either way she was respectful and polite during the application Process she was always polite but the lack of answering the phone was one of the bigger complains that I had call read more

My partner and I just recently moved into an apartment that DRW manages. Theu just recently took over as the property managers of the property and are prompt whenever we send emails and send maintenance when needed. They have also been updating the property which is nice since it is an older building. Anytime we talk to the staff they are professional and answer our questions or address any concerns. read more

DRW was referred to us by a friend who was very pleased with the services DRW provided in the management of his Pacific Beach rental home. When it came time to put our home in San Diego on the rental market, we wanted a well-established, reputable property management team - and DRW did not disappoint. Over the course of 1.5 years, we were very happy with DRW's management services. No matter who we dealt with at DRW (Brad Wilson, Diane Hemry, etc.), each member of the team demonstrated responsiveness, thoroughness, expertise and professionalism in all correspondence. When we unexpectedly found ourselves in a position where it was in our best interest to sell our home, we turned to DRW's Brad Wilson to represent us as our listing agent. We knew Brad was savvy in property management but what we didn't realize is how EXCEPTIONALLY TALENTED he was in "the art" of selling real estate. As soon as we embarked on our selling journey, it became VERY clear that Brad has a tremendous wealth of real estate experience and expertise that has been honed over decades of immersing himself in every facet of the real estate market. While we have been on the "buying side" of a real estate transaction before, this was our first time on the selling side. Brad walked us through every step of the process and gave us sound and straightforward advice each time we came to a fork in the road where we had to make a decision (listing price, negotiations with buyers, etc).    On top of that, from start to finish, Brad demonstrated a tremendous ability to create a low-stress experience for us. Selling a house (especially while located on the other side of the country) can be very stressful but Brad's "cool, calm and collected" disposition was infectious and enabled us to keep our angst in check through the whole process.    Absolutely recommend DRW for all your real estate needs! read more

This review relates to DRW as both property manager and real estate broker. In 2008 I moved from San Diego to NC and they began managing my property for me. Just recently, I asked them to put it on the market. I had a buyer in a matter of days and we just closed today. DRW's performance from 2008 to present has been flawless. They pay attention to details, anticipate issues before they become problems and are outstanding communicators. Being thousands of miles away meant I had to have a broker I could trust, and they have never once in 9 years let me down. read more

Don't let this company fool you. Take pictures of everything before u move in. They will take ur money on way out.

The 2 stars are for properties. Zero stars for service. Your Receptionist can make or break your business. When you have a ill mannered zero phone etiquette employee answering potential sales calls it can be detrimental for your business. I phoned today regarding information on a listing. I got answered by what sounded as a speaker intercom where a female whom sounded far away from the phone with thick asian accent. Very lazy or unwilling to speak up or maybe unable too? Very unprofessional. Bad for business. read more

Unprofessional and not a reliable organization. Slow to respond to emails. Normally don't pick up phone and are unhelpful when they do. No respect for other people's time. It's sad really. read more

Using DRW has been a nightmare. I am an apartment owner, and contracted DRW Management without reading any reviews about them. Big mistake. DRW did not keep in contact with us regarding people coming to see the apartment or people who applied. Their policy is to only contact the owner if they have someone moving in. As an owner, it is good to know how many people are looking and get feedback from those people. When I found out someone had applied that I knew, I contacted them and asked them for a list of applicants. They said they do not keep names of people to whom they show the apartment. They did not say they did not keep information of people who applied but were not approved, but those names were not available, either. I was advised of the new tenant's move-in date, but unknown to us, they had the tenant move in early. We had scheduled to have both units sprayed for pests while both units were empty. Since they did not tell us they had changed the move-in date, we had some major wrangling to do. When I called the office, Diana (the owner) was incredibly rude (huffing, puffing, sighing, and ultimately hanging up on me) and said it was our fault for not letting her know that we were spraying the apartments. I am not quite sure why I would tell her this, since they already confirmed the 5th -- three times. I called back and talked to Tammy. I must say, she was very nice and helpful.She told me I should have gotten a confirmation letter from DRW to let us know the move-in date of the tenant, which we did not. She apologized for the mix-up. While I was on the phone with Tammy, the tenants showed up, so I had to go. Tammy understood, and said if I needed any help with the situation to call her back and she will help me out. I went out to meet the tenant, and Diana was on the phone with the tenant. Since the tenant saw me coming, he told Diana he would talk to her later. The first words out of his mouth was that DRW messed up. His story was right in line with all of mine. The tenant and I worked things out on our own, but that does not change how DRW handled this entire processes, including the owner hanging up on me...which I see from other reviews is a normal business practice. read more

DRW is an awesome company. We've been living in our town home for about 8 months now and so far, I have no complaints. When we first started looking for rental properties, DRW was one of the companies I kept in mind because I liked how organized and efficient their website was. When we found a place we liked, it was easy to set up an appointment for a tour. When we were offered a leasing contract, the application process was informative and the people at the office were very professional and friendly. The thing my husband and I are very impressed with is how quickly maintenance helps with any problem that arises. They work with several companies to help with different repairs so if anything needs fixing, there's a company for that. We just send an email through the tenant portal and within a day I get a call for an appointment. For big emergencies we call Dave. Once we had a big water leak coming from the washing machine, on a Sunday morning, hours before we were heading out to a Chargers game. Naturally, we were freaking out, but Dave came out to help assess the situation and get the necessary professionals to fix it right away. Paying rent is ridiculously easy! I get reminders via email and with a few clicks, rent is paid and a receipt is sent. I'm telling you, that tenant portal is amazing! My experience with the DRW group has been extremely pleasant. The staff is excellent and I highly recommend this company to anyone looking for a home to rent. read more

Love them! They worked patiently and tirelessly to help me find the perfect place for my budget. Being new to the buying process was nerve wracking but they educated me along the way and made it as smooth and as enjoyable as possible. In my experience they are genuinely kind and giving people, willing to go the extra mile. Will definitely work with them again in the future. Thanks, guys! read more

My husband and I have dealt with Bradley Wilson and DRW Group since 2007. We rented a property from them and they made the process so smooth for us. Most recently, we sought out DRW when we were ready to sell our townhouse August 2016. Once again The DRW team made the process so quick and easy that not only did they get us more money than expected for our property but also successfully closed escrow in less than 30 days! So why DRW? Well for one thing, when you call their office you will get a live person on the phone and not a machine! However primarily, the thing that most stood out about DRW was their professionalism. My husband and I hardly had a chance to ask our list of questions because they always came prepared (lists, comps, numbers, print outs, rules and regulations you name it they covered it). They're vastly knowledgeable in the real estate business for which we have a solid team of experienced assistants and agents to thank for! The team was always in communication with us, they were always thorough, upfront and honest which was extremely reassuring. They truly made us feel like we were their top priority, and we couldn't be happier!! Please call DRW Group for your real estate or property management -we highly recommend their services you will not regret it! read more

DRW Services Group, Inc. - The day we closed escrow!!! - Real Estate Services Near Me - Chula Vista, California

It started off a little rough when they took over our property but Rodd and Rick really came through and helped me out. Picking up a final deposit check on a Saturday was very unusual but they came through and helped me out. Thank you for your help and accommodating my roommate and I. read more

I was a tenant under this property management for 5 years. My frustration with the lack of professionalism goes beyond my final interaction with them. Here are two examples of how they chose to manage their tenants. 1st: I had a final move out inspection scheduled with Brad Wilson 2 week prior to departure. This meeting is where they inform me of anything missing or damaged to which I can repair/replace or have the monies taken out of my security deposit. I was never informed that 2 of my window screens were missing. And yes, I will admit that when I moved in 5 years ago, I removed the screens and placed them in the storage shed. Completely forgetting about the two screens 5 years later. During that final move out inspection, I would have appreciated the reminder "Hey, where are those screens? If you removed them and do not replace them. We will charge you." Which is fine. I'm a reasonable person and would take ownership of the screens if I did misplace them. But no reminder was given, and I was hit with a $150 bill for replacing the missing items. If I was reminded of them, I would have placed them back in the window. Same with my "terrible patch and paint job." Which was absolutely ridiculous, given the fact that when I moved in, 1 wall in my house hadn't been painted in over 10 years and had holes from the previous tenant. Move out aside, I was also treated terribly back in 2018. The unit above me had their water heater break. This flooded my bathroom ceiling and ruled my home inhabitable. DRW insisted I move out immediately, offered no compensation, no solutions on where I should relocate to, and wouldn't even provide me with a timeline on repairs. This was AFTER being a tenant here for 4 years! When I asked simple questions like "Is this going to be a 2 week repair project or 2 month repair project?" I was trying to get an estimate on which living accommodations I needed to arrange. I was given the basic response of "Per California landlord tenant law, you are to move out immediately....." and a bunch of legal jargon. There was no humanity or empathy in their handling of this terrible situation. I had to live at a friends house for over a month and was never offered any compensation or even "I'm sorry!" from the whole exchange. If they would like to contact me and refund the $150 from the window screens and make their negligence right, I would be happy to update this review with something more positive. But at this point, I would never recommend their company to anyone. read more

DRW has been our property management company for over 6 years. A realtor recommended DRW when we found ourselves in need of renting our home. DRW took care of marketing our home and assisted us in finding a renter. In addition, DRW has been our property manager ever since and we have no complaints. We have had a great experience from the beginning. We appreciate the peace of mind when it comes to renting! We would highly recommend DRW Services Group. Thanks read more

We decided to use DRW to manage our property and the experience thus far has been a nightmare. Their customer service is horrible and the way that they deal with their clients is appalling. Since they're a family owned business, there's not really a chain of command to report your concerns to and while Diana hasn't been too bad (she hasn't exactly been helpful either), Brad, on the other hand, is nothing short of rude and unprofessional. If this site would allow it, I would have given this company ZERO stars. My recommendation: do NOT use this company. read more

DRW Group is THE WORST Property Managment Company. Not only did it take months to ever get them to make any repairs for the house we rented through them, but they tried to pin every damage on us. We moved into the house and already the kitchen sink was leaking underneathe,it didnt get fixed for almost a year, as well as we all were getting sick from the large amounts of black mold that built up from this happening. We didnt relaize it was the mold getting us sick untill they had it removed months later and our symptoms stopped. Later the microwave handle came off when opening the door, and they tried to blame it on us, when you could clearly see it was broken before and someone had simply glued it back on. After a month of fighting them on it they finally replaced the microwave. In the last month of our lease an old pipe burst in the upstairs bathroom from not replacing it when it should have been. The whole house flooded while we slept causing the ceilings in the downstairs room to cave and destroying everything in the rooms. After samples were taken they found led and asbestos in the house and said we needed to be out within 24 hours for our saftey. DRW group was not willing to provide any help with moving or exspenses. We had no where to go and DRW Group also refused to return any of our prorated rent or deposit back to us unless we signed away all our rights to any claims or damages. It took us almost 2 weeks to find a place and move since The DRW Group was refusing to give us any of our money back or provide a place to stay. We finally hired an attorney to help and eventually got our prorated rent back but that is it. It has been over a month since we vacated the house and they have still not given us any of our deposit and are refusing to communicate anything about returning it. By far the lowest, most dishonest, and shady company ever! DO NOT USE THE DRW GROUP!!!!! You will regret it. read more

DRW is awesome, I have personally dealt with Brad and his team for over 4 years. I started out by contacting DRW as a Property manager and they exceeded my expectation with my rental property. Two months ago, DRW assisted the selling of that same property which is located in Coral Gate. Thank you for your great service. I will highly recommend DRW as a property manager and a real state company. read more

After the death of both parents I had to settle the estate which included selling their home. DRW was recommended by a good friend and I am so very happy with the results! The house had not been maintained for many years so we had to sell it as is but Lory from DRW's marketing department took pictures of the property, went to the meeting of the local realtor's monthly meeting and presented the house. Within days we had offers!! A neighbor put up an illegally high fence with a gate onto my parent's property and threatened a lawsuit because the house was a duplex which he did not know had been originally built that way. Brad Wilson immediately checked the original county and local property records and found that the house was indeed correctly zoned. He also made it impossible for the neighbor to use the gate to enter our property and sent a cease and desist letter the neighbor. Case closed and the house closed in a few days! This whole transaction was handled professionally and with humor which made a sad task go smoothly even with the disgruntled neighbor!! Several years later my daughter wanted to purchase her first property and of course I referred her to Brad at DRW. Brad and his group worked hard to find her a nice property within her limited price range and her standards, which is not easy in San Diego County. Again DRW again came through with flying colors and handled all issues professionally and escrow closed on time!!! We will continue to us DRW for our real estate transactions and recommend them to my friends. read more

My recent experiences with DRW Services Group has been nothing but stressful. The only reason I have to deal with this management is because my former Management Group relocated to another state, otherwise I would never have to deal with this type of nonsense. I've been residing in this unit stress and drama-free for about 8 years, without complaint from my owner or neighbors. My owners are awesome by the way, but unfortunately the management company they've chosen to go with in my opinion was the wrong choice. Most recently I had a urgent repair issue due to a LEAK/FLOOD in the unit above me. I contacted DRW as soon as I noticed something was wrong with the ceiling. Not only was it difficult to get a response from someone but when I finally did they sent a plumber and restoration crew. It still took over a week for someone to get in touch with me about the 6in bubble about the size of a toddler matress and full of human waste on my bathroom ceiling directly above my commode. It took for me to go down to the San Diego Housing Commission in order for them to expedite repairs. Once initiated, the repairs went smoothly until I got a call nearly 3 weeks later from their maintenance guy Dave. He calls me at work and ask if anyone is home because he needs to get inside to check these repairs out. At that point I had a hole the size of a complete toddler bed in my bathroom ceiling, and one about half that size in my bedroom where by the way the water that couldn't drain from the bubble in the bathroom was actually LEAKING onto my carpet AND my bed, so I was unsure as to what exactly he was interested in looking at. I did however inform him that I was not home but that I could arrange for someone to be that following day for him to take a look at the progress of these repairs. At that moment he got quite uptight and obviously upset that I was not home and proceeded to tell me that by law he could enter my home whenever he felt like it because it says so in the lease I had signed with DRW. I very kindly and professionally informed him that he was incorrect and that if he needed access to my home he could provide me with a 24-hour notice request to do so. This guy Dave then says after a 10 Second pause I'll call you back and hangs up in my face! That wasn't the worst part.. Dave pops up at my home during a visit by the HOA, the plumbers, and the upstairs management team a few days later without ANY kind of previous notice. Not only was he rude but he was also extremely unprofessional in EVERY WAY. Whenever I had questions for the plumber, Dave would rudely interject and say that I should be asking HIM those questions! Then whenever I would direct questions regarding the repairs to Dave he would either talk around them or act as if he didn't hear me?! So when I asked how much longer it would take for the repairs to take place since I had two gaping holes in my home in the common living areas (and I have two smaller children) he became very VERY rude and irrate and even SHOVED his business card and my face.. LITERALLY. The upstairs units management team (who was also there) even asked him to calm down and relax because everything was already being handled. The entire time he was there he huffed, puffed, loudly sighed, rolled his eyes, crossed his arms, blamed my family for the damage, and maintained an overall NEGATIVE demeanor. Even after my home cleared out from the visitors there in regards to the repairs, this guy Dave still stayed to trash talk about how if I had any questions about my plumbing or repairs, I should be addressing them to him.. AND how he knew NOTHING about my repairs taking place until recently?? I once again attempted to kindly and politely inform this individual that the damages were something out of my control and that his company was notified before things had gotten worse. He then continue to blame his lack of communication with his OWN company on me! He then took a phone call 2 feet from me in which he CLEARLY refered to me as an 'alligator' to the person on the other end. It was when he raised his voice (after his phone call) while talking to me and hit the side of the threshold of my bathroom door, IMMEDIATELY after the moment I asked him to demonstrate professionalism and watch the way he talked around tenants. This guy had no respect for me, my home, my visitors, and most importantly my children who are resting in the living room watching TV who heard EVERYTHING. The situation had gotten so ugly, and this guy was so utterly disrespectful that my 15 year old son asked if everything was okay and suggested that this guy leave our apartment. During all of this, my fiance who is a calm minded and respectful individual, had to TWICE ask this person to show respect, and watch the tone of voice he was using around our children. I eventually recorded some of the situation and asked him to LEAVE MY HOME. I alsobrought it to his boss' attention without resolve. This company is far from PROFESSIONAL. read more

DRW has my highest recommendation! When my previous property manager disappeared after failing to pay the homeowners association dues for over a year, DRW seamlessly stepped in and restored my confidence in property management. Every member of the DRW staff has gone out of their way to ensure both my and my tenant's needs are efficiently and graciously dealt with. I have complete confidence in DRW's ability to manage any aspect of property management service. They deal with repairs quickly and ensure quality service at reasonable prices. Their rent collection, owner remittance and end of tax year paperwork processes are superb. If you are looking for property management services in the San Diego area, call DRW you won't regret it! read more

I have been dealing with DRW for a decade now and they continue to impress me. I have rented from DRW when I first moved to Chula Vista and purchased my first home with them almost a year later. They allowed me terminate the lease with out any penalties. They helped me find the perfect house and helped me find a contractor to make repairs that the house needed before moving in! They even brought over a bottle of champagne and a house warming gift to celebrate! I just recently sold my home in Chula Vista using DRW and moved to North Carolina! They helped me figure out what repairs were needed and how to give the home curb appeal so I could get top dollar for my investment. They even supervised the work being completed by contractors while I was moving across country! My house was on the market for 5 days when we accepted an offer well above the amount we had hoped for! The house recorded today and everything went smooth. We walked away with more cash than we expected! They are truly the best in the business! Over the years I was invited to Taco Tuesday that the hold at their office, motor cycle rides with their family, charger football game, and they even thought of me for Christmas! If you don't want the corporate bare minimum and you want a family owned business with outstanding service you have found the best realtors you can find! Thanks Dave, Diane, Brad, Lory, and the rest of the team! I look forward to hearing from you in the future! read more

The people at DRW are an amazing group of people! They all are courteous and professional. We have used them as both property managers and to sell our house. They managed our property for over five years, and they have always kept in touch with us, and did a great job of screening tenants. Because of their efforts, our property has stayed rented, with very little down time, and it has been taken care of well by the tenants. When maintenance needed to be done, it was done promptly and we were always informed of the issue. At the end of the year, we received this wonderful printout of all income and expenses, which totally helped with doing taxes. Because of our good experiences with them, we decided to have them list our house when we found it necessary to sell. We have not been sorry. Escrow will close on it this coming Monday! It was only on the market a short time due to their excellent handling of the marketing of the property. They kept in touch with us on a regular basis, both by phone and by e-mail. Brad called us often. Lory e-mailed almost daily. They were just wonderful as they guided us gently through the process and all the paperwork. They were honest and forthright: in short, they are just great people, who run a wonderful business. We have already recommended them to others, and we are recommending them here as well so that more people will know about DRW services. We feel lucky that we found them!! read more