Olivia and whoever the hell Lupe is at Empire West are so dedicated to raising the rent while…read moreleaving their buildings' infrastructures to rot from all the heavy rain we've been having. They've known about this for at LEAST a month and have done absolutely nothing to address the fact that: 1. My window sill is DETACHING from the building I live in 2. The wood is warping and rotting from all the heavy rain, which will eventually lead to mold 3. The roach problem has appeared to exacerbate as a result 4. There are random, frequent leaks in areas of both buildings 5. They respond inconsistently to emails 6. They've offered ZERO solutions for this very real, worsening problem, and quite frankly, don't seem to have any interest in even doing so.

The absolute WORST management company in History!!!! The AC in all the units is currently NOT…read moreWORKING with the exception of the unit that does not have central air. One neighbor has been out for over a week, the technician came out to "fix" it for them, telling them they need a part and will have to wait. Last night ours goes out. (It's currently 86 degrees in our apartment.) We obtain the number of the AC technician and they don't have any tickets for maintenance for our complex. After insisting to continue to look for a maintenance request they found one for the neighbor who needed a part but it was working fine according to the technician company. This is just my literal and figurative boiling point with them. There are dozens of other examples of their complete and utter incompetency. They should not be in control of any housing. They have and will continue to be reported to the Los Angeles Department of Building and Safety as well as the Better Business Bureau. ALL of the 5 Star positive reviews are from Non-tenants! Example: - Sophia Saul, who has installed solar panels on their properties as well as does staging for rentals. NOT A TENANT. - Joy Afaneh, a woman who turned to Empire West Property Management after inheriting two Los Angeles properties from her deceased uncle which she was too inexperienced to manage herself. Joy accredits EWPM for evicting 17 "squatters" and I quote, "She helped us get a broker who sold these two distressed properties." Distressed properties is what Empire West Property Management excels at. - James Antonucci, a real estate agent in Studio City. - Michael Lefonts, real estate broker. If you don't get the gist you might be as slow as EWPM. They may have a multitude of properties but that's no excuse for not having adequate staff nor conducting proper routine inspections of the equipment concerning the amenities they are responsible for. Waiting for something to go wrong and only having a singular resource for amending is COMPLETELY UNACCEPTABLE. .

Lived on VINE in Hollywood for 10 years. Kind thoughtful apartment manager, Liz made me not want…read moreto move after my retirement. She would fix things the same day as they were reported. Nice thoughtful neighbors and a lovely 850 sq ft apt in the middle of Hollywood that felt like a safe, family neighborhood. Honestly, best place i ever lived in the dell.

I live in an apartment managed by them and they don't call back and are all rude. Work promised…read moredoes not get down. Cannot believe the owner of the building hired them. Do not use this company!!! Should have a zero rating

Imagine interviewing realtors to sell your home and insisting on a local agent and being lied to by…read moreone from Edwards, CA and a other from the San Diego area who tell you they are local. After this ordeal, we learned after many assurances otherwise, that only the office is local. The manager, after we had issues with the listing agents and wanted a local agent, could only give us one local agent who lived nearly 3 miles away towards Studio city. So, yes, we were duped by two guys that we liked and who lied to us all the way. We listed the house with them, and three weeks later, they told us that they would not do any more open houses until we lowered the price considerably, even though we were completely renovated and listed at $840/ sq ft, while other homes in our area were selling at well over $1000/ sq ft as tear downs. $1000 /sqft does not include new construction. We were told by the Mitchell Team at Rise that lowering the price it was to get people who couldn't afford the area to come up in price and generate an offer, any offer. This made no sense since we were already the lowest price in the area, at our firm price, and pretty much only contractors and nosey neighbors were showing up to open houses, rather than qualified buyers. We refused to drop the price and Mitchell Team's marketing completely stopped, if there ever was any, other than Zillow, which we were told not to trust. IDK Out front, plenty of people were stopping for the QR code on the RISE sign outside though. I happened to be outsrude when a group stopped and asked me about the house and we opened the QR together. The QR took the viewer directly to the Mitchell Team's site and the first half dozen photos were through the trees and the back of the front door. These took a long time to load and were unremarkable, to the point the 5 minutes experience on the sidewalk with this group were embarrassingly poor. I alerted Cole Mitchell of this issue. We were then asked to pay for Zillow and marketing. We were so taken aback by this request, considering this is ridiculous. Why would we do this and not sell by owner? A few more weeks go by. We agree to drop the price considerably. They hold one open house wanted a second, but forgot to list the open house on Zillow and were relying or organic traffic. We declined an open house with zero marketing, as it takes two days for us seniors to prep. They were mad we said we were not up to cleaning for two days with no marketing. Another two weeks and heard nothing happened except the two agents making deals between themselves trying to fire Cole and keep Clay, which would not work since they had nearly 4 months of prime selling season already and pulled this nonsense on us. What would change over the summer when buyers are on vacation. This is when we walked to the Rise office in the Galleria to chat with the manager who could not find us any agent who lived in the area. Just one towards Studio city. We also discussed our home and the agents not appearing on their website for 4 months while homes they sold in 2023 and their flips were shown. Two weeks later, tthe Mitchell team demanded to cancel the listing. We could not sign fast enough. This was such a bad experience and I left a lot out including leaving people alone upstairs in our home to go through drawers, closets and cabinets to help themselves though things that were out out of sight for open houses they were told repeatedly not to but our Ring shows otherwise. . We felt disrespected by the initial and constant lies, especially after we gave them a second chance. Lies were only part of it. The passive aggressive behavior, gas lighting, and making us feel like we were out of line in asking questions when we found out were were lied to and manipulated was completely unprofessional. IMHO, I feel our property was used as a bait and switch for these agents who have never sold a $2.3million dollar home and are used to selling $500k and tops $1.2. This is a very different market, which is why we wanted a local agent. I would not hire the Mitchell Group out of the Rise office to sell a dog house unless one enjoys abusive relationships. UPDATE: today, the office manager, Tomik, who could not get back to us to help us with the Mitchell Team, getting our property onto the RISE site or finding a real local agent at the RISE office while RISE had our listing for over 4 months, emailed MY HUSBAND to have him have me to remove this review. I find this disrespectful to women. They have my email and phone number on the listing as a co-owner and from when I sent their cancellation of our RISE contract.

Rise property management takes all of the stress out of renting out your home. They find the…read moretenants and deal with all the hassle and with exceptional service, always easy to reach.

I would like to state in Cabrillo Park H.O.A we haved several property management, but now that we…read morehave Higher Ground Property Management and specially working with Ivette Correa its been and amazing couple of years, Ivette is very knowledgeable at her job, she knows a lot of the do's and don't when it comes to H.O.A rules, regulations and bylaw, every time our H.O.A have a question or concern Ivette is there to give us that guidance and if she doesn't have a answer for you at the moment she will let you know and within 24 we will get and answer to our questions.

If I was able to give more than 5 stars to Higher Ground, I definitely would! I've had a great…read moreexperience working with Alejandra in the Accounting Department. She has always been professional, friendly, and very helpful whenever I've had questions. Alejandra takes the time to explain things clearly and makes sure everything is handled accurately and efficiently. It's reassuring to have someone who is responsive and genuinely cares about helping homeowners. I really appreciate her excellent customer service and would definitely recommend Higher Ground Property Management, especially because of team members like Alejandra!

We wanted to give a shoutout because Shannon and the team has really gone above and beyond in our…read moretime living here, and we're so grateful! After dealing with so many bad companies in the past, it's so refreshing to work with great people like Shannon who are are super communicative and quick to respond to any maintenance requests, issues and questions we've had. We are super happy living here and working with the company and would recommend them to any and all of our friends. Thank You Prellis!

I have been with Prellis Property Management since 2012 and the only reason I've been with them for…read moreall this time is because of Shannon Green , her customer service has made my company grow and I have dealt with less headaches. She is about her landlord's right and justice . I wana personally thank Shannon Green for being there for my tenants, business, and family . I would not be here if she wasn't here .

Wonderful !!! How amazing to be treated so kind. Love this company!!!…read moreRespect, kindness and service with heart and a smile. Thank you so much!!

Do yourself a favor and stay away from this management company…read more We had the absolute worse experience with them, they are extremely unprofessional. When we toured the property, the leasing agent told us she wasn't sure which parking space would be assigned yet but assured us it would be one of the four beneath the unit. At the time, I was freshly postpartum with two children under the age of two, so having an assigned parking space was extremely important to us. It was one of the main reasons we chose this property. We completed everything that was asked of us, signed the lease, and paid our deposit. The lease clearly stated that one assigned parking space was included. However, despite repeatedly calling, emailing, and leaving voicemails for the property manager, Victoria, she never told me which parking space would be assigned which I thought was so odd. She kept saying she was waiting to hear back from the owner & let me know she would give me the assigned space number at key pick up. The day of key pickup, Victoria casually informed us that there WAS NO ASSIGNED PARKING SPACE! & that parking was first come, first serve. Therefore, they couldn't guarantee us a parking space AT ALL. She as the property manager had no clue how many parking spaces were available in the complex. When I pointed out that our lease specifically included an assigned parking space, she claimed it was "a typo." I respectfully asked to cancel the lease and have our deposit returned since the terms we agreed to were not being honored. Instead, the supervisor Frank Galluci told us to either take the keys or leave. He refused to return our deposit, said the owner wanted to hold us responsible for the rent until a new tenant was found, and even threatened to call the police when I continued asking for my deposit back. Rather than taking accountability for the issue they caused, or trying to resolve the situation, they chose to be rude and unprofessional. Till this day, I still cannot believe how this situation was handled. He told me I was NOT THEIR client, THEIR client was the property owner, and that seemed to be their only concern. By this point, we had already ended our previous lease, packed everything we owned & had nowhere else to go. We had no choice but to move in. For the entire year, we had no parking space, parking spaces were filled by 4 pm during the week, and completely unavailable on weekends. There was indeed not enough parking spaces for the amount units in the building. Since it was a very busy street, I mostly always had to park blocks away. This made life extremely hard for an entire year, making even grocery trips extremely difficult. They also never explained to us that we would be responsible for bringing down an extremely heavy city trash bin from the second floor down the stairs, till the day we moved in. I really wish they would've just been honest about the situation from the beginning! To make matters worse, the property had a mice issue throughout the tenancy. When we moved out, we were charged excessive deductions from our $2,500 security deposit, including a $350 cleaning fee, despite leaving the unit spotless. Ironically, when we first received the keys, the unit itself was extremely dirty.

Ed is so easy to work with. His team has helped me find really good tenants for my first home and I…read morehad nothing to worry about. Ed and his team are always very well informed with the ever changing laws in Los Angeles. They are always available to answer questions and give very professional, well-informed, and knowledgeable advice. They are very kind and easy to work with.

Farhad helped us find a beautiful home and made the process so easy. He is a great agent and we…read morereally loved working with him. We saw a lot of properties with different agents and he was by far the nicest and most professional. We love our new home and appreciate how clean and well maintained the property is Thank you!

My experience with RPM San Fernando valley is always amazing!…read more Very professional, and really know what they are doing. The communication is always impeccable, and staff follows through and takes care of any issues maintenance related or otherwise. RPM is truly fair every step of the way doing the right thing on behalf of tenants and property owners. They know the laws and work in accordance with them. Very skilled with dealing with particularly difficult tenants with ease and class to resolve any issues fairly. For both owner and tenants. Any building owner out there looking for a management company, look no further than RPM San Fernando Valley These guys deserve recognition because they're outstanding every step of the way.

The company and I have resolved our issues. Some things could have been improved, overall they do a…read moresolid job