After my reported experience, Carlo send me an additional check to add to my refund of expenses while they did the repairs for our unit. Although I am still dealing with the dust and debris, I am pacified. I am grateful that they are attentive in keeping the building in order although I would suggest a cleanup of the vents. With the heat escalating use of a/c is a necessity. Thank you for being pro-active. This is the longest time I lived in an apartment and I may say, the tenants build a strong community here. Rent cost is pretty decent considering proximity to the main freeways, jobs, entertainment and importantly, healthcare and great schools. read more

Carlo management worked with us regarding our deposit upon our moving out. They were kind and fair.

I've been a long-term resident at a Carlo Inc. property, and after spending 10 years out of state, I chose to return--and that says everything about the quality of their management. The building is well-maintained, and any concerns are addressed promptly and professionally. A huge shoutout to Karen, the building manager, who is truly exceptional! She is always responsive, attentive, and genuinely cares about the residents. Her dedication makes a huge difference in creating a welcoming and comfortable living environment. If you're looking for a well-managed property with a team that values its residents, Carlo Inc. is the best choice. Highly recommend! read more

Great Company to work with! Always friendly and responsive. Very prompt when repairs are needed.

Carlo does a poor job of retaining tenants. Comparable apartments in the area are going for lower rents while Carlo continues to raise theirs without justification. Appliances and amenities are very dated. Security measures are tenuous as best. And although they market their apartments as luxury properties, Carlo Inc management has assured me they do not maintain them as such (despite escalating rents). Property supervisor Ashley Miranda requests that tenants simply leave if they raise legitimate concerns. I have never missed a payment and treat my unit/neighbors with the utmost respect. I am very disappointed by the inconsiderate, unreasonable treatment of this company! read more

WELCOME TO HOMELESSNESS looking for a home base for my travels Well over $100,000 in the bank, no evictions, no bankruptcy, a credit rating of 802 and 803 and an offer to pay 6+ months in advance and a "paying on time" track record didn't pass. Also, you have to turn over a lot of your confidential information and they don't want you to redact your account numbers. They also examine all your spending patterns on credit cards. My tattoos don't show and I own a serious college degree as well. SO, this is still not the correct recipe for getting a roof over your head And this was for a typical run-of-the-mill generic apartment with no balcony, no fridge, very little storage and nothing really impressive. All I ask is that there are no roaches as roommates, that my car is safe and that there are no beds, broken furniture or urine smells in front of the door. Onward....Three times income needs to be proven to them and SHOULD you need/want a co-signer, that cosigner will need financial strength of five times income which easily could be $10,000 a month, 12000 a year, on a little over 2,000 a month apartment. They also will vet you for your past residency over the last 4 years You will be asked pay $45, NOT to be returned, to do a credit check and do normal paperwork. AND LET ME TELL YOU ABOUT THIS CREDIT CHECK...... It is five pages long and is so deep it goes back to your first lemonade stand as a kid. Through it all, they know more about you than you yourself knows about you. No background check though; so they seem not concerned if your neighbor is psycho. My bank insisted on changing account numbers because I don't know who these people are and where my sensitive info will be exposed to. Life in this big city with no personal connection; yes "Home sweet home" business here; NOT read more

Carlo Inc. wants to paint the facade that they are a company that cares about their tenants. They also want you to believe that they manage their company well, but they could care less about their tenants' issues; all Carlo Inc. cares about is trying to get as much money out of their tenants as they can. I recently moved out of one of their properties, The Enclave and had quite a field day living there after three years. The "amenities" were almost always broken. The jacuzzi in our building was always breaking. The TV in the exercise room took over three months to get fixed, and at least one of the washer/dryers was always broken (without a sign saying that it wasn't working, therefore wasting $1.50 of your money). Tenants would regularly leave the gates to the parking garage open which results in numerous car break-ins (you can see all of the vehicle thefts that frequently happen at The Enclave on Crime Reports if you type in 10900 Bluffside Drive). When I brought this to their attention, management didn't do anything about this but posted silly flyers throughout the building saying to lock your car instead of addressing the real problem of telling tenants to close the garage gate behind them. What's the point of paying for secure parking if the gates are always left open? My biggest complaint with Carlo Inc was when I moved out. To move out, the Carlo Inc Manager, Valeen will schedule a time with you to inspect your unit. When she came by and looked at my apartment, she said that the only charge that she was going to charge me for was for my sink (I had a small chip in it) and for cleaning my apartment. I told Valeen that when the chip in the sink first happened and I put in a maintenance request form for it. When the repair people came, they just painted over the chip and never actually fixed the sink. Valeen didn't care and said, "Well it wasn't like that when you moved in." She initially planned on charging me for a brand new sink! After a few email exchanges with her, she decided to waive the charge. I found the customer service here to be unfair, why would they not repair my sink when I was a tenant but be so quick to charge me for it, and have it fixed for a future tenant? The time to have fixed my kitchen sink was when I initially put in my maintenance request form, not a year later when I moved out. Carlo Inc knew that I needed a new sink and didn't feel like paying for it themselves and instead wanted to take the cost out of my security deposit instead (which is why the repair people didn't fix my sink initially). Secondly, I explained to Valeen that I shouldn't be charged for my apartment cleaning. They are going to clean my unit out anyways for the next tenant, and I didn't damage my apartment in any way, so why should I be charged anything? Valeen then says that they charge all of the tenants for cleaning when they move out, again another way for Carlo Inc to be cheap and not give you back your full security deposit. I hated always having to "fight" and argue with management all the time for things that should be fair, which was my biggest drawback from the company and why I can't recommend them to anyone. A big city like Los Angeles has many other apartment properties, don't waste your time or money trying to rent from Carlo Inc. read more

It only took 3 months and 8 days to get my deposit back! Their management work ethics are very poor. One might say unbelievable since legally they have only 21 days to return your deposit. After making sure my new address was correct with them, which it was and my new address is only 2 miles away from the old apartment, i was baffled and upset for over 3 months ..... 3 months.... 2 miles away..... seriously! ??! John. read more

I've been living in Vista Pointe II for the best part of a year. Doing so was one of the best decisions I've made upon coming to California. The neighborhood is safe, convenient and a nice change from the noisy environment I used to experience when living in Hollywood. Briana and Hank are everything you could ask for in a manager. They were very particular about making sure the place was well cleaned and painted before my move in date. They're easy to get ahold of and have promptly answered any questions I've had. Good management is very hard to find. I remember having an awful experience with a manager of a different property. It only made me that much more grateful to live where I do now. I'd recommend this place to anyone who wants to live in a safe, quiet and clean neighborhood. I can't imagine living anywhere else and being this happy. I'm definitely staying here for as long as possible. read more

I lived at 18632 Collins Street for two years and loved it. Bobbi is a great manager, whenever I needed anything or had any requests, it was addressed quickly. The complex is quiet and clean. Highly recommend. read more

It's been great living here everything is clean .managers are great.parking area always clean.Are neighbors are great always friendly love that about this place. read more

Been with Carlo Inc. past 6 years and they are a great company. All properties are managed professionally and are very clean.

Valeen Farrar researched the recorded calls and found the rampaging elephant of hers to be very gracious. Uhh...yeeeaah. I guess that's why I reported your Nataliya to the BBB. Brilliant. And speaking of the Better Business Bureau, I see Valeen made absolutely no attempt to explain why Carlo Inc. apartments (Vista Pointe 1, Studio City) has an F rating. Here's a hint based on the reviews I'VE researched. First off, there's multiple break ins where management never acknowledged, ignored or failed to address. Another review states Valeen Farrar (personal defense attorney for Nataliya) jacks up the price every year. These are unfortunately just the tip of the iceberg. Anyone who cares where they plan to live can easily access these details available online for confirmation. If calls can be monitored and recorded, they obviously can be erased or deleted. Duh. What company in their right mind would actually provide us with damaging evidence to use against them? Helloooo? Valeen naturally saved the initial calls and deleted the one where Nataliya went Joseph Stalin on me. Valeen Farrar pretty much said a mouth full in her response. "SOME residents have chosen to call Carlo Inc their home." But she apparently forgot that the REST of her tenants went to the Better Business Bureau!!! One last thing, my ex co-worker got robbed at gunpoint near Vista Pointe 1 in Studio City a few years ago when she was only 16 by two black males. If you don't mind the multiple break ins, robberies, potential bed bugs and poor management, then Carlo Inc. apartments is your new home! read more

I have been a loyal tenant for the past 10 years and the reason I contunue to remain loyal are because Managers like John Holtz who have always been tentative to the needs of my apartment and the overall building... I enjoy our interactions and the fact that he takes the time to converse with tenants is what makes him more hospitable once you move in. Never any complaints... If I have a minor issue with maintenance the issue is resolved same day or within 24 hours... Plan on continuing to be a loyal tenant for years to come. read more

I love them!! It's always so hard to find a trustworthy people to make an important and difficult discussion. They make you feel really comfortable and safe. They are very open to discuss everything and fulfill all your needs! The manager at Arbor referred me to the company website "carloinc.net" and this website couldn't be anymore useful and easy. It's so informative and helpful and very easy to navigate! Good job to whoever designed this site! It's totally awesome! This property company has so many outstanding locations to choose from! I can't wait to see them all :) read more

I'm living in Studio City on Acama. The manager John is exceptional in welcoming new tenants. The Carlo website gave me a very good sense of the building features, but in person the apartment was actually more spacious than I thought it would be. I've already had a couple of minor issues because I'm a klutz and the maintenance was handled immediately. The gated parking makes me feel secure about parking my car. Great location! read more

I've been living here for almost a half a year now and my experience has been great so far! I initially had a studio which was great but moved into a 1 bedroom a few months later because I had family moving in with me . John, the landlord made the whole transition a breeze and has always offered a helping hand and is always around the facility if you have any questions or concerns. I would highly recommend staying at any of the Carlo inc. properties ! read more

I currently live here in 1 bedroom apt. The apartment is good, not big but very cozy and clean. Management is one of the best there is. Rachel and Matt, the managers, are very caring, make sure everything is in working order and very friendly! We had a problem with door locks, Matt did a great job of fixing it, so we didn't have to call locksmith. They have an AC in apartments so it's a huge plus for hot LA days. Great choice if you are first moving to LA, not far from major film studios, downtown, and just about anything is within 30 minute drive (haha traffic can add to it). Overall good place! read more

I've lived at Vista Pointe 1 apartments, a Carlo property for 4 years! Annie the manager is great and the maintenance team is very responsive. They always take care of everything ASAP! Thank you! read more

Living at NewPorter is really nice , Ms Bobbie is the most caring and helpful Manager ever. Pool and barbecue area , are Zen spots!!! (Really peaceful) , I was welcomed with a beautiful basket full of goodies , convenient close to 101 fwy , restaurants . 711s etc...neighbors are nice and polite , a/c work great . read more

I lived at 18632 Collins for 1 year and the ONLY reason I left was because I wanted to be closer to my job. The building was always impeccably clean, the grounds were always kept up nicely and Bobbie the manager is awesome! Oh! For people who are completely bug-a-phobic such as myself, I never saw a roach, spider, or ant in my apartment or on the premises and I lived on the first floor. You will not regret living here. read more

i was only there for 2 months and it was terrible stayed sick wall air did not cool down bedroom cool in living room smoking hot in bedroom now they are taking my 900.00 deposit say i damage the carpet in 2 months get real i was never there 319 the 3 fell off and they charging me i did not take it chip on counter was there when i moved in it some banging all night when i got home from workso disgusting now i am fighting to get my deposit back they sent me 72.00 what my lawyer and i will fight this i was in a place for 8 years got all my deposit back parkview management terrible read more

I'm been at the Promenade location on the boarder of Sherman Oaks & Van Nuys for about 2 years. I wouldn't live anywhere else. All the managers are extremely nice and helpful. I rarely have any problems but if I ever need assistance they are always ready to help. It is a peaceful community (all the properties I visit seem to be). The apartments are pretty spacious & rent is fair. read more

I've lived at the Vista Pointe II apartments in Studio City for about a year now. Moving from the east coast by myself to California was a huge transition for me. My managers Brianna and Hank helped make my move-in process so easy, and they are always around if I need them for anything. They are both super friendly and they make you feel so comfortable and safe. They always make time to converse with the tenants in our building, great hospitality. Overall I'm so happy that I decided to lease my first California apartment at Vista Pointe II. The community is so clean and quiet. I would definitely recommend others to live here! read more

I had previously written a review of Carlo Inc. stating that they were responsible for an inaccurate water bill from Conservice. Since then I have learned that it was not the responsibility of Carlo Inc. and Conservice was the one at fault. Hamlet, the general manager at Carlo Inc. learned of my situation and promptly addressed it with Conservice. He did his best to resolve the situation and put his tenant first like he has always done. I lived at Villagio Apartments for 7 1/2 years and was very happy. I highly recommend living there. read more

Vista Point 2 is awesome. The landscaping is nice, the bbq grill is nice to have available anytime. It's a real quiet environment and the managers Brianna and Hank are great!!! read more

My wife's application was denied in one of their properties, called to work something out with them and I was transferred to NANCY, I kindly asked her why the application was denied, her answer was credit report then I asked if we can work something out, she said NO, I said why, she said NO (they didn't look at bank statements, employment verification, didn't call previous land lords, nothing of that) then I asked for her supervisor, she was even worse then Nancy, not even explaining anything or giving me any satisfaction then she hang up on me. This review here (the truth) will also be posted in Google+, Facebook and other social media, I will also be writing a press release about what happened. read more

I lived at the Windsor for quite some time and absolutely loved it. Carlo Inc was by far the best property management company that I have ever dealt with. They constantly strive to maintain the quality and appearance of their buildings, while also searching for ways to improve it for tenants. I was so impressed by and thankful for how quickly my maintenance requests were tended to EVERY single time. I wish I could say the same about my current management company! There were a few different managers during my stay at the Windsor, but all of them were very nice and helpful. The Operations Director, Hamlet, is a very reasonable and extremely professional guy. I believe they have a couple dozen properties, so I was astonished by how often he personally visited my apartment community. I do not live in LA anymore, but if I did then I would definitely rent from Carlo again. Go check them out for yourself and I promise you'll be impressed. I recommend them 10/10. read more

I have been a resident for 4 years at one of the Carlo apartments and have been very pleased with the management. My manager is very nice and takes care of any questions or requests quickly. I like that they have a maintenance staff. If there is a repair issue, I don't have to wait for days, it is taken care of right away. I don't understand the other review, maybe it was just a bad day. The building is taken care of and there are no problem with noise or other typical apartment issues. I plan on living in my apartment for many years to come. read more

Carlo Inc does a great job with their properties. I am on Stern in Sherman Oaks, and I continue to be impressed with their commitment to the property and the tenants. They maintain the building beautifully, and my apartment is very nice with wood floors, carpets, and fireplaces. The building and grounds are always clean. Carlo Inc is very prompt in making repairs and they were very receptive to (and quick in) replacing my glass shower door that was old. Carlo also does a great job re their hiring. The property manager, Dave, and the maintenance crew are very kind, friendly, and always willing to help. It is a good feeling to live in a building where excellent customer service is a priority. read more

We moved in here little over a year ago, in a loft style townhouse. Units are small yet well designed and cosy. Secured entrance and minimal foot traffic. There are hardly any maintenance issues and if there is one, apartment manager Bobby takes care of it ASAP. Bobby also keeps this place neat and highly functional. So far neighbors have been found to be quiet and civil. Good place to live for single professionals. read more

I moved to this apartment about 6 weeks ago. I am quite impressed with the manager, Michael who is very helpful, hard working and friendly. This facility is well kept and clean. I highly recommend this apartment to others. read more

Every year I wait with great anticipation for the letter from Carlo Management's Ms. Valeen Farrar to see how much they are raising the rent for my apartment this year... read more

hi, i have been a resident for a little over 3 years at one of the Carlo Inc apartments. check this out, when i signed the 12 months lease back in 2009, there was a special of $500 security deposit plus the first and last month aprox $1000. when i left Carlo Inc, in 2012, i was on a month to month lease. come to find out 6 months after that they sent me to a collection agency saying that i owe them $600 for the security deposit. when i called them to explain why they did that, they just jerked me around, not having an answer... therefore i would not recommend them to anyone. their $500 security deposit special was just a scam, so they can mess with you at the end. Carlo Inc sucks!!! thank you read more