The unfortunate thing is your utility company isn't like getting cable vs DirecTV where you have a…read morechoice - you're stuck with them. Let's put aside the fact that voter-approved Proposition 218, which prohibits agencies from charging more for a service than it costs to provide it (i.e. - tiered rates of water usage), doesn't apply to VWC because they are not "government run" so they are free to charge whatever they want. Every other December my water bill is stupid high, think higher than July stupid, so I reached out and asked for an audit and explanation. Their response "I don't know but we can have someone come out and for a residential water tune-up." WTF?!?! My irrigation was turned off for a month thanks to drought resistant plant material and my lawn is UC Verde Buffalograss which is dormant. How am I billed for more water usage when none was used than I am in the summer when I water 4x a week?!?! Funny thing is I had more water usage in January than December but my bill miraculously was less! Like all other utility companies, public or otherwise, it's all cash grab and VWC is no different.

1 star - rude, insulting customer service. I won't get into the details, but after speaking to this…read moreBowman "graduate," I should have asked to speak to her supervisor. What she said was very inappropriate and unnecessary. What she should have been concerned with was my address. Just send someone out to fix my damn ruptured water line. 5 stars: A technician was at our house 15 minutes later. Main valve replaced after 45 minutes. He was nice. Overall, this calls for a 3 star average review, but the CSR was such a stupid bozo that it tainted this experience. Note: apparently water valves need to be replaced every 15-20 years. The houses in this neighborhood are 15-20 years old.... Our tech told us stuff like this happens everyday, so if your house is over 15 years old consider calling your water company to see what's up!

This afternoon I spoke with Leonard, who informs me he is not doing any of the work while we are…read morelocked down for the present time. Leonard explained the cost of around $1,000 permit included, and that in my case with my particular water usage I would see an ROI in about 4 years. He advisead me that if I was panning on living in my home long term it is a worthy savings; otherwise if I was planning on leaving to keep my money. It was time on the phone well spent. I will chat with him again after the COVID crisis abates.

Len knows his stuff and is dialed into the community. The experience was excellent and the…read moreinformation Len provided was invaluable and direct. While I am not the perfect candidate for submetering, I have saved money because of the sub meter.

I have called Newhall Water District a few times since moving to the area . I just spoke to the…read morerudest person ever . She cut me off , didn't let me speak , condescending and very very unprofessional ! Her name was Sidra . April is the person I usually speak with and she is always very kind , helpful , and respectful . There titles are "Customer Service Office Representatives" Wow, even asked for the management numbers she didn't even let me finish just transferred me , when I called back for a higher chain of command since the Robert McLaughlin wasn't available she told me there is no one else and again hung up on me ... I found the Organizational chart that indeed has other administrators and a board of directors. This is unbelievable and unacceptable behavior from a place of business regardless of there a water company and we are sort of at their mercy, since there is no other competition . They must not pay her enough , or she hates her job ! Someone needs to be aware and FIX the problem or get rid of her . From the looks of this yelp page , a few of your customers have had the unfortunate event of having to "deal "with her .

They get one star for putting a human on the phone. The human wasn't friendly or very helpful. Our…read morecredit card on file stopped working after SCV Water took over Newhall Water (whom had MUCH better customer service). I had been tossing statements knowing we were signed up for automatic payments. unfortunately, what I didn't realize was my bill was adding up, because it was late. When I discovered the problem, I immediately went online to update the card on file. Funny little glitch in their system . You CANNOT log into your account when it's past due. They freeze your account. Instead, I chose to the option to pay my bill now. Then I went back on their website to try to log in. It still wouldn't allow me access to put in my credit card. I called SCV water and asked if they could update it over the phone and I was told they can't. They are NO help! I suppose I'll need to put a reminder on my phone to check back in a few days to see if I can access my account. What frustrating here is you sign up for automatic payment, so you are NEVER late. I find it unbelievable that they make it so difficult to give them money! Errrg.

I love the water at this location and they carry both Alkaline (made famous as Tom Brady's secret…read moreto vitality) and plenty of dispensers so I never have to wait. Robert the owner is extremely knowledgeable about the process so I am confident that his machine is fresh and well-maintained!

I am a college professor. Since last ten years, I 've been…read moreusing the service of Bubbles laundromat in New Hall. Because I like the spacious and clean Bubbles Laundromat. Couple years ago, the ownership changed with better service. The new owner, Robert is the best owner caring customer first I've ever seen. A few month ago, I forgot leaving my two white floor mats in dryer. He was nice enough to give me a call to remind me to pick up my floor mat. He was very social and kind to customers. He kindly tells me how to use the laundry machine and dryer best and save money. It looks like he cares the welfare of customer more than his own profit. I highly recommend Bubbles laundromat in New hall. Dr. Su

The best shaved ice in the west valley. The staff is amazing, the selection is vast, and the…read moreproduct cannot be beat.

Great water, nice people. Family-owned business. Was referred by a friend who has been getting…read morewater here for many years. I prefer the taste of their water to my previous, and expensive, home purification system.

To: My Water Insights I know that your Home Water Report is…read morepropaganda. To make us feel bad for using water. We are all doing our best! But is the Department of Water and Power doing their best? You continue to give out permits to a growing population of ugly apartments that use more water and energy than single family dwellings do. You say that more of my water is used outdoors. Why is that an issue when we have so much rain? We hardly used outdoor water at all December to February. "YOUR WATER SCORE" is a bold-faced lie! Complete guilt driven propaganda. I know I have a very efficient home and I have for years. This sheet of paper is the biggest fraud in the world. Shame on you. I will say it again. Shame on you and your propaganda. I do not believe anything on this sheet except you are pushing your personalized plan. Push more like better water meters. Mandatory stop building Big Ugly Apartments in the San Fernando Valley. Stop sending me this and save some paper.

They have 15 windows to help people but only have 5 people working.....a gentleman waited one hour…read morefor help he walk outside to put money on the meter and they closed the door and they wouldn't let him back in and when the dude left they laughed at the fact that he was upset....terrible service ....IM giving it 1 star just because I have too....

Excellent service today on lighting my pilot for the winter - Bravo ! The tech was able to…read morediagnose that the problem was outside my building , and was able to get me going in under 20 minutes !!

Super happy with the prompt and efficient service, both cancelling and transferring was simple and…read moreeasy.

Jose was really professional and helpful, his parter as well…read more Very delicate at the time to perform my repair. Highly recommend them if you live in the San Fernando area. I will personally ask for them for future repairs. Thank you for your help.

I spoke directly with the owner and tried to address a few service concerns I felt were not handled…read moreproperly. While he disagreed with my assessment, and was combative...my perspective didn't change... It only worsened in terms of the company... I'm the paying customer, and the experience didn't meet expectations... I deal with a lot of vendors across the state for my facilities so I know the difference between acceptable and unacceptable. My biggest issue was the lack of cleanup and how quickly the crew seemed ready to leave. My entire back patio was left covered in mud and debris. The mess extended to my pool (which required a separate cleaning), the side corridors, walkways, my new doors, and even my barbecue area... It was pretty nasty... The new barbecue just got put in so the white stucco is going to need to be repainted. The street in front of my home.. including both neighboring properties...was left with significant sludge and sentiment buildup. I ended up having to apologize to my neighbors and personally pressure wash the area myself. To be fair, I was told the pool might get dirty, but this was far beyond what I expected. They also backed up and blocked my pool overflow system, which had been working fine prior, and didn't address it before leaving. From my perspective, the crew seemed more focused on moving quickly toward cutting concrete and scheduling additional work rather than fully resolving the issue at hand... They were eager to get the initial job going which is fine, and said there are three guys ready to work, but unfortunately one guy probably should have been out on disability with what seemed like a broken arm. No disrespect, they all seemed nice from a personality standpoint... But when you're being billed per hour, you expect three healthy workers. I've had similar work done at my other properties, and this experience felt rushed and not up to a professional standard. What didn't sit well with me was the owner's lack of receptiveness to respectful, direct feedback... especially from another business owner. In summary: The issue was not resolved (roots were visible on camera but not cleared).. out 1300 bucks.. did you get a second opinion and a trenchless option with more appropriate tools was presented and being executed on. There appeared to be a push toward more invasive and costly work... And they couldn't really confirm where the actual blockage was. It was more of a guessing game. Cleanup was far below expectations I was left to handle the aftermath, including cleaning and neighbor impact This may not be everyone's experience, but it was mine. I'll let others decide accordingly.

Delta Liquid Energy responded quickly to our need(s) for a new propane tank among several other…read moreneeds. Time was of the essence and they were great, and we really appreciate everyone who made it happen.

Fast. Courteous. Affordable. I will be getting propane here in the future. Their lot will…read morehandle any size RV as well.

I paid my bill early every month for over 9 years. I set up auto payments on their website so I…read moredidn't have to remember to pay. When I canceled service on 10/13 they cut it off at 9 AM. Although I would have preferred it cut off in the afternoon since it was my move day and it surprised me that I couldn't put the AC on for the movers, I had no choice so that was fine, whatever. I saved $ not having to pay for more electricity. However, then they charged my account a late fee for the final bill even though I still had it set up in their system to pay my bills one day prior to their due date. I went on their website and deleted my bank account information right away. Then I contacted them via email and their employee (J.) told me he would refund my money in 6 weeks. He said I would get a check in the mail. I had a bad feeling that he was not going to follow through with it and I was right, unfortunately. The refund is $2.08. It is over 4 months later and I have contacted them half a dozen times since then. They have yet to refund my two dollars. This is extremely frustrating and disappointing. I cannot believe it is taking so long. At this point they really should provide a full refund with interest! Good news. There is a page of contact emails on their website that I found today. I had been emailing their general email but now I will email their top employees until I am given my money back that they stole!

Review is about the terrible customer service experience based on waiting time over and over and…read moreover unnecessarily because is multiple agencies or employees seating and as soon as someone gets to the line to be call , they unexpectedly got busy themselves and ignored fully the clients , this is so rude and unethical because is constantly every single time paying the bill, recommending to replace the whole personal for more efficient people who really needs the job or like to do it.